Concrete Authority

very satisfied with the project, from ideas, to quote, to excavation, to completion of the project, I was very impressed !!!! would not hesitate recommending concrete authority !

Per Concrete Authority protocol, our Project Managers held a
pre-construction meeting at the project site with the ***’s on July 21, 2015,
and it was determined at that time that a concrete pump would be necessary to
complete their project. Our standard concrete
pump charge is $500. When the ***’s chose
not to proceed because of the added expense, we respectfully refunded their
deposit, which subsequently voided their contract. Included below is the portion of our contract
which clearly states we have the right to do so without penalty. Attached is the copy they signed
Because of the ***’s obvious dissatisfaction with
Concrete Authority, we feel it is in the best interest of both parties for the
***’s to have their work completed by another contractor
As an act of goodwill, the ***’s are free to use the detailed
layout drawings we provided to them, which will save them time and money in
establishing a contract with another contractor
We wish the ***’s the best with their project
Termination of the Contract by Contractor/Refund If the Work is stopped for a period of thirty
(30) days or more for any of the following reasons, then Contractor may, upon
five (5) days written notice to Owner, terminate this Agreement: 1) order of
any court or municipal authority, 2) failure by Owner to make payments as due
or 3) any other default by Owner in the terms of this Agreement In the event of such termination by
Contractor, Contractor shall be entitled to payment from Owner for all work
performed by Contractor and all materials delivered to date Contractor is allowed to refund all deposits without penalty voiding
all contract obligations up to three days prior to actual start date

Hello,Attached is our contract with Concrete Authority that was received, signed and mailed back June 11, along with the requested deposit of $786.00.Please note that in their contract they specifically say:"Termination of the Contract by Contractor/RefundIf the Work is stopped for a period
of thirty (30) days or
more for any of the following reasons, then Contractor may, upon five (5) days written notice to Owner,
terminate this Agreement: 1) order of any court or municipal authority, 2) failure by Owner to make
payments as due or 3) any other default by Owner in the terms of this Agreement. In the event of such
termination by Contractor, Contractor shall be entitled to payment from Owner for all work performed by
Contractor and all materials delivered to dateContractor is allowed to refund all deposits without penalty
voiding all contract obligations up to three days prior to actual start date"We did not default on the contract: they had our deposit for over eight (8) weeks, there was no court order, and we in no other way 'defaulted' We in no way changed the scope of the project or created any change orders after the contract was signed and we paid the depositWe were simply waiting for the work to begin.We received no written notice of the termination of the contract, they just mailed our check back to us.*** ***Complaint #***

Per Concrete Authority protocol, our Project Managers held a
pre-construction meeting at the project site with the [redacted]’s on July 21, 2015,
and it was determined at that time that a concrete pump would be necessary to
complete their project.  Our standard concrete
pump charge is $500.  When the [redacted]’s chose
not to proceed because of the added expense, we respectfully refunded their
deposit, which subsequently voided their contract.  Included below is the portion of our contract
which clearly states we have the right to do so without penalty.  Attached is the copy they signed.
Because of the [redacted]’s obvious dissatisfaction with
Concrete Authority, we feel it is in the best interest of both parties for the
[redacted]’s to have their work completed by another contractor.
As an act of goodwill, the [redacted]’s are free to use the detailed
layout drawings we provided to them, which will save them time and money in
establishing a contract with another contractor.
We wish the [redacted]’s the best with their project.
 
Termination of the Contract by Contractor/Refund.  If the Work is stopped for a period of thirty
(30) days or more for any of the following reasons, then Contractor may, upon
five (5) days written notice to Owner, terminate this Agreement: 1) order of
any court or municipal authority, 2) failure by Owner to make payments as due
or 3) any other default by Owner in the terms of this Agreement.  In the event of such termination by
Contractor, Contractor shall be entitled to payment from Owner for all work
performed by Contractor and all materials delivered to date.  Contractor is allowed to refund all deposits without penalty voiding
all contract obligations up to three days prior to actual start date.

Hello,
Attached is our contract with Concrete Authority that was received, signed and mailed back June 11, 2015 along with the requested deposit of $786.00.
Please note that in their contract they specifically say:
"Termination of...

the Contract by Contractor/Refund. If the Work is stopped for a period of thirty (30) days or
more for any of the following reasons, then Contractor may, upon five (5) days written notice to Owner,
terminate this Agreement: 1) order of any court or municipal authority, 2) failure by Owner to make
payments as due or 3) any other default by Owner in the terms of this Agreement.
 In the event of such
termination by Contractor, Contractor shall be entitled to payment from Owner for all work performed by
Contractor and all materials delivered to date. Contractor is allowed to refund all deposits without penalty
voiding all contract obligations up to three days prior to actual start date"
We did not default on the contract: they had our deposit for over eight (8) weeks, there was no court order, and we in no other way 'defaulted'.  We in no way changed the scope of the project or created any change orders after the contract was signed and we paid the deposit. We were simply waiting for the work to begin.
We received no written notice of the termination of the contract, they just mailed our check back to us.
[redacted]
Complaint #[redacted]

very satisfied with the project, from ideas, to quote, to excavation, to completion of the project, I was very impressed !!!! would not hesitate recommending concrete authority !

Review: This company at the time was called Stampcrete of [redacted]. They came out to pour a 12 x 36 foot concrete patio in my backyard. I had asked for a particular stamp that looked like wood planks. They poured the patio and it had some streaking on the one end. A representative from the company told me it was not right and they would redo the entire patio. Since they were going to redo the patio I asked them to make sure that the odd shaped wood plank stamp be at the far end of the patio away form my patio door. I didn’t want to see a wider stamp right outside my patio door. They told me no problem. They repoured the patio for a second time and it looked terrible. They did not stamp it like I had asked with the odd shaped stamp at the far end plus they had made some bad stamping along the outside edge. The owner [redacted] told me they would do it again and apologized. They did in fact pour it a third time. It looked fine and they sealed it. This is where the issue begins. The sealer had been put on too thick because we had very tiny bubbles all over the surface. [redacted] told me he would send a guy out to thin it to remove the bubbles. A representative came out and thinned the sealer and the bubbles were gone. **. [redacted] told me to wait a good week before putting any furniture on the patio. We waited almost a month because it felt tacky. Once we put the furniture on it would stick and at times had pulled up sealer. I had asked **. [redacted] about this and he said they were having issues with their sealers. We adjusted what furniture we used on the patio. **. [redacted] told me to wait until the patio needed a new coat so each year I was in contact with him about the sealer and he told me to wait. I told him of white marks appearing and other issues. He told me to wait because it still had some sealer on the patio. I have been waiting 3 years now and it looks terrible. **. [redacted] refuses to do anything.Desired Settlement: I want **. [redacted] to completely strip off all remaining sealer so I can have a reliable company come and put a good sealer down on my patio.

Business

Response:

The above referenced project was completed three times in an effort to satisfy **. [redacted].

The final coat of sealer was more than acceptable by industry standards. **. [redacted] gave final approval at the completion of the project.

All sealers have a life expectancy and require resealing every two to three years. The sealer we used has a life expectancy of three to five years which exceeds the industry standard. Although all decorative concrete requires resealing, the variables that contribute to the requirement are exposure to rain, snow, ice and, of course, the homeowner's preference.

**. [redacted] has arrived at the time when a reseal would be expected and that is his right. However, Concrete Authority is not liable for continuing maintenance on any of the jobs we complete. We believe we have satisfied our commitment to the customer and the contract between the customer and Concrete Authority.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This is not a maintenanced request. The sealer Concrete Authority used failed. **. [redacted] knows this and has failed to assist me in corre cting the problem. He has blown me off for the past 3 years now and continues to blow me off. I further request Concrete Authority pay for ther failed sealer to be removed and a new sealer be installed.

Regards,

Business

Response:

[redacted] complained about the "bubbles" and then stated that they were resolved. After sealer is cured it will only get sticky from something that was placed on the surface. possible from the furniture or something else he set on the patio. [redacted] implied that I would reseal the patio which in fact I advice him to wait a few years so as not to have a build up of sealer. After 3 times of pouring new concrete for him and trying to meet his expectation we feel we have done our best to meet his needs!