Concrete by Design

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Contact Name and Title: [redacted] - VP Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @yahoo.com Hello, Our company completed a staining and sealing project for [redacted] in September of with no complaints or any follow up issuesNow close to a year later the client claims that her husband who was not even present at the time of the installation in says he thinks the project was never even sealedI would be happy to discuss the project with her I can be reached at XXX XXX-XXXX to set up an appointment Sincerely, [redacted] Concrete By Design Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ In compliance with the Revdex.com's request, I am requesting once again that a that a representative from your company schedule an appointment with me to inspect the unsatisfactory restoration performed on my driveway last September 30, My husband and I thought the problem was perhaps they had neglected to put a sealer on the driveSince then another contractor working on our property suggested that it was improper cleaning prior to restorationDuring the month of July I left messages requesting that a representative from your company return my call On July 28th [redacted] returned my call, left a very rude message, indicating they did not intend to do anything even though we paid $for this job To date no one from your Company has made any attempt to schedule an appointment This is the 3rd time that we have used your Company and prior to this we were always satisfied and referred your Company to friends and neighbors If I do not hear from a representative from your Company, not ***, with some resolution to this situation by the end of August, I intend to file a a claim with the California Board of Contractors [redacted] Final Business Response / [redacted] (4000, 11, 2015/08/26) */ Left a message for [redacted] on August 25th to schedule an appointment to look at the drivewayThank you Final Consumer Response / [redacted] (2000, 13, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Representative from the Cocame to my home to inspect the driveway and patio on 8/26..according to the "Rep" the driveway and patio will be cleaned and "touched up" in the next week or so..If this does not come about, I will notify the Revdex.com Thank You, [redacted] ***

Initial Business Response /* (1000, 5, 2015/12/11) */
Contact Name and Title: *** ***- VP
Contact Phone: XXX XXX-XXXX
Contact Email: ***@yahoo.com
Good morning,
Our company was blessed with a huge project in Perris, CA in late October and will not be finished with it
until the middle of JanuaryWill contact Miss *** and schedule a firm date with her for the beginning of
Regards,
*** ***
Concrete By Design
Initial Consumer Rebuttal /* (2000, 7, 2015/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this explanation, but I am puzzled why there was no response to my phone calls or e-mails
Thank you Revdex.com for following up on this for me
*** ***

We hired this company to resurface our driveway After months, we developed cracks The owner said that this might happen and it did We left at least messages for the owner to come back to repair the two tone color of the driveway He finally did and for an additional $he fixed the cracks (which you could still see) and painted it one color (not what we originally paid $5,for) When he finished, he said that this was the best he could do We are totally unhappy and never refer this company!

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted]- VP
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@yahoo.com
Hello,
Our company completed a staining and sealing project for [redacted] in September of 2014 with no complaints or any...

follow up issues. Now close to a year later the client claims that her husband who was not even present at the time of the installation in 2014 says he thinks the project was never even sealed. I would be happy to discuss the project with her I can be reached at XXX XXX-XXXX to set up an appointment.
Sincerely,
[redacted]
Concrete By Design
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
In compliance with the Revdex.com's request, I am requesting once again that a that a representative from your company schedule an appointment with me to inspect the unsatisfactory restoration performed on my driveway last September 30, 2014. My husband and I thought the problem was perhaps they had neglected to put a sealer on the drive. Since then another contractor working on our property suggested that it was improper cleaning prior to restoration. During the month of July I left 3 messages requesting that a representative from your company return my call.
On July 28th [redacted] returned my call, left a very rude message, indicating they did not intend to do anything even though we paid $2000 for this job.
To date no one from your Company has made any attempt to schedule an appointment.
This is the 3rd time that we have used your Company and prior to this we were always satisfied and referred your Company to friends and neighbors.
If I do not hear from a representative from your Company, not [redacted], with some resolution to this situation by the end of August, I intend to file a a claim with the California Board of Contractors.
[redacted]
Final Business Response /* (4000, 11, 2015/08/26) */
Left a message for [redacted] on August 25th to schedule an appointment to look at the driveway. Thank you.
Final Consumer Response /* (2000, 13, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Representative from the Co. came to my home to inspect the driveway and patio on 8/26..according to the "Rep" the driveway and patio will be cleaned and "touched up" in the next week or so..If this does not come about, I will notify the Revdex.com.
Thank You,
[redacted]