Concrete & More

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] OkWe understandConcrete & More does not want to take responsibility for completing the job they were paid by the county to doThey also don’t want to take responsibility for degrading minority families such as oursWe NEVER admitted to continually parking on any grassI am sorry, but parking a car for a few minutes does not damage the grassWe also NEVER admitted to having our children play in our yardThey play in the parkWe also NEVER admitted to having our dogs use the bathroom in our front yard or the parkWe have a back yard for thatI simply stated that PEOPLE (i.e neighbors, fellow citizens in our city) walk their dogs in the park and let their dogs use the bathroom if they need to.(and they pick it up)Concrete & More is just trying to offer excuses so that they can feel better about why our yard was NOT properly leveled before they planted grass and to why they did not return all our calls and repair our yard as per the contract within the yearWe only contacted the Revdex.com because when we finally had enough of their mistreatment and their refusal to follow up on their workThe county told us to contact Concrete and more so that they would come outThey also originally told us that they would probably not put grass seed down until the ground was leveled in the springConcrete and More chose to just throw a little seed down and cover it with hay to be doneThey had no intentions from the beginning to come back out and make sure the ground even settled or grass had grownThe point is that we asked for them to level the yard prior to the end of the year agreementThey refused.We did read the contractAnd yes the city /county inspected their workBut that was when the job was completed and the ground was still too hard for them to properly level the groundIt was still cold/winter, which is why the grass didn’t grow.My husband is proud to be Hispanic and takes it very offensively as do I when someone degrades himConcrete and More should NEVER have called him an ingrate and “You People”That is offensive as well as all the swear words they called us.WE WILL LEAVE IT AS IT ISCONCRETE AND MORE DOES NOT RESPECT OR CARE ABOUT ITS CUSTOMERSThey can go about their businessWe will repair our yard on our own since they cannot assume responsibilityAll they want to do is make up excuses for why the grass did not growWell what about the leveling, where is their excuse?People just need to know what they are getting, when they have them do workJust because we did not pay them and the county did does not mean they can treat us disrespectfullyThey are wrong and should do something just to keep good relations with us and every other city residentOn a side noteWe noticed that all the other jobs they work on, they put a sign to show they are proud of their workThey NEVER put a sign in our yardThey just came in tore up the yard/trees and left us to pick up the pieces

-attached is the original quote for the first project we didIt states that we will re pour concrete in the laundry roomThe second quote is the scope of work to be performed for the sewer separationIt specifically states that concrete may be damaged during sewer separationHomeowner is responsible for any repairs/replacementOn the bottom of this page it shows that we need to patch concrete under washer from the first project-which we didThe third is the invoice for the sewer separation that states exactly what was doneNowhere does it state that we are replacing/repairing any concreteI have also sent a picture of the sidewalk that they are demanding to be replacis in front of the pipe sticking out by the front of house at the cornerWe have fulfilled our scope of work on these projectsThe homeowners called and demanded that we replace the sidewalk panelThey were rude, condescending and belligerentThey can say what they want but it doesn't mean it's trueWe have done all we are going to do

The [redacted] family has admitted that they parked on the grass, let their dogs go to the bathroom on the grass and let their kids play on the grassYet they cannot understand why the grass is not growingWhen we were hired by the county to do this job, topsoil, seed and straw had to be completed before we could get an inspection by the countyReturning after settlement was never part of this contractI believe the [redacted] 's need to read the contract they signedThere was never any guarantee of grass growingWe cannot control if someone waters the seed, let's their dogs go to the bathroom on it, play on it or park an auto on it The city of [redacted] [redacted] inspected this job and so did the CountyI don't think the city of [redacted] *** will be very happy to know that the [redacted] family is using the park as their dogs toiletI am repulsed that the [redacted] family is bringing race into thisThey should be ashamed of themselves for doing soI also sent a copy of the warranty which is one year-and that has passedThe [redacted] 's were never our customwere hired by the County