Revdex.comBRYANT WOODS SOUTHAMHERST, NY 14228ATTENTION [redacted] ID # [redacted] PLEASE SEE THE SIGNED CONTRACT PROPOSAL DATED 3/7/2013, ALSO NOTE THE STARRED AND UNDERLINED PARAGRAPH THAT STATES DOES NOT WARRANTY ANY CRACKS, CRACKING OR CRACK REP AIR, I HAVE RETURNED HIS CALLS AND LEFT MESSAGES AND HAVE BEEN UNABLE TO MAKE CONTACT WITH HIM,THANK YOU FOR YOUR HELP, [redacted] CONCRETE RENOVATORS OF CNY, INCRETURNING PICTURES THAT WERE SENT TO ME
The company never advised us we needed a new patioThey were not willing to work with our schedule and mad it extremely difficult for it to be repairedThey knew the situation and chose to overlook it because it would not profit for themThey were the ones that specified everything that needed to be done and in which it is far worse than it was to begin withIn that case we would have left itIt was their poor workmanship and a repair is only fair to make it right
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Owner (Russ) now wants to charge me for sealing when he said there would not be any charge if he saw sealant was not applied properlyI showed him via emails (that he continues to claim he never receives) that bubble cracked and left area without sealantI also told him that there was similar issue where sealant had been apparently applied to heavy and cracked and now left blank area Not understanding why I would have to pay $(which he originally said was $200) for him to fix what his people did not necessarily apply correctlyI'm not trying to be difficult, and am willing to say I would pay $if they would come out and fix the problem, (which I shouldn't have to pay for anyway)...that's all I've wanted from the beginning!Regards, [redacted] ***
When *** did the stairs and came back when I called him about the crackHe said that he would repair the crack if it got worseAnd of course he has not and apparently doesn't want toHonestly I would like it fixed or get some sort of partial refundI would like to post this some where to warn people about his poor work
We resurfaced over stamped concrete that the consumer did not likeThe following year we fixed a crack caused by the stamped concrete not being pinned properlyThe color didn't match exactly so we resurface the entire job for uniform colorSealed the job and everything looked goodHe called that it had bubbled, I told him the sealer would melt back downI last spoke to him around march of regarding a wash and reseal The weather has been too rainy, and not conducive for that workhe is still on my board, he just has to call to verify he still wants the work done, and it would be $for the wash and resealAs far as the emails, I have not received any, but we have also had problems with our emailsHe has to call
Revdex.comBRYANT WOODS SOUTHAMHERST, NY 14228ATTENTION [redacted] ID # [redacted] PLEASE SEE THE SIGNED CONTRACT PROPOSAL DATED 3/7/2013, ALSO NOTE THE STARRED AND UNDERLINED PARAGRAPH THAT STATES DOES NOT WARRANTY ANY CRACKS, CRACKING OR CRACK REP AIR, I HAVE RETURNED HIS CALLS AND LEFT MESSAGES AND HAVE BEEN UNABLE TO MAKE CONTACT WITH HIM,THANK YOU FOR YOUR HELP, [redacted] CONCRETE RENOVATORS OF CNY, INCRETURNING PICTURES THAT WERE SENT TO ME
The company never advised us we needed a new patioThey were not willing to work with our schedule and mad it extremely difficult for it to be repairedThey knew the situation and chose to overlook it because it would not profit for themThey were the ones that specified everything that needed to be done and in which it is far worse than it was to begin withIn that case we would have left itIt was their poor workmanship and a repair is only fair to make it right
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Owner (Russ) now wants to charge me for sealing when he said there would not be any charge if he saw sealant was not applied properlyI showed him via emails (that he continues to claim he never receives) that bubble cracked and left area without sealantI also told him that there was similar issue where sealant had been apparently applied to heavy and cracked and now left blank area Not understanding why I would have to pay $(which he originally said was $200) for him to fix what his people did not necessarily apply correctlyI'm not trying to be difficult, and am willing to say I would pay $if they would come out and fix the problem, (which I shouldn't have to pay for anyway)...that's all I've wanted from the beginning!Regards, [redacted] ***
When *** did the stairs and came back when I called him about the crackHe said that he would repair the crack if it got worseAnd of course he has not and apparently doesn't want toHonestly I would like it fixed or get some sort of partial refundI would like to post this some where to warn people about his poor work
We resurfaced over stamped concrete that the consumer did not likeThe following year we fixed a crack caused by the stamped concrete not being pinned properlyThe color didn't match exactly so we resurface the entire job for uniform colorSealed the job and everything looked goodHe called that it had bubbled, I told him the sealer would melt back downI last spoke to him around march of regarding a wash and reseal The weather has been too rainy, and not conducive for that workhe is still on my board, he just has to call to verify he still wants the work done, and it would be $for the wash and resealAs far as the emails, I have not received any, but we have also had problems with our emailsHe has to call