Concrete Specialists

Randy and his team just finished a x stamped concrete pad for our hot tubHe was easy and responsive to work withHe called back immediately, showed up when he said and there were no 'suprises.' Everything he quoted he delivered accordingly It was a great experience I would recommend them and would use them again

Good Morning [redacted] Regarding Complaint No [redacted] In response to the customer's last response:Once again, both home owners were satisfied with the two times that Concrete Specialists came out to their home to do cosmetic repairsIt has been over two years since the initial installation of the home owners patio and walkways, and once again Concrete Specialists cannot be responsible for what a home owner does or does not do to maintain their concrete.Sincerely,Concrete SpecialistsRandy S [redacted] , owner

Awesome job! They were professional and the owner would not do something unless it was perfectRan into a few small complications while doing our patio, but randy gave us options and helped us create a beautiful backyard patioHe knows what looks good, what will work and what your best options are [redacted] follows up with customers and kept us updated every step of the wayWe had a horrible experience with a different company doing our driveway [redacted] and Concrete Specialists made our patio stress freeHe really does take a "bite out of the competition"

In response to complaint ID [redacted] A patio and walkways was installed for the customer in July In the spring of 2014, the customer called to inform Concrete Specialists that their patio had some cracksConcrete Specialists returned their callThe homeowners seemed irritated and got angry as to the resolution I had to repair his cracks in their patioThe male homeowner hung up the phoneAt no point did I hang up the phone or raise my voiceConcrete Specialists went to their home and noticed a fewhairline cracks Concrete Specialists used a Quikrete Polymer, a product designed to hide concrete cracksBoth homeowners were satisfied with the repairs.Homeowners called again in the spring explaining that the area that had the Quikrete Polymer had chippedConcrete Specialists came out to their home and power washed off all of the Quikrete, this took five (5) hours to removeOnce the Quikrete was removed, the next step would be to caulk the hairline cracksIt started to rain during the caulking process, so the homeowner agreed to apply the remaining caulk once the weather was dryHe was instructed on how to apply the caulkBoth homeowners were satisfied with the repairs.It has been two years since the installation of the the patio and walkwaysConcrete Specialists has tried to satisfy the homeowners and has always returned all phone callsConcrete Specialists can not be responsible for what the homeowners does to their property once my job there is complete.Proper care of their patio, clearing of snow (homeowner did not do) and sealing is the homeowners responsibilityControl joints were put in at the time of installation to help control concrete crackingThe hairline crack is only in a small area of their patio and is cosmeticNothing is structurally wrong with their concreteConcrete Specialists works with the customers to improve and beautify their homesThis is how he has managed and A+ rating

We hired Concrete Specialist to rip out and replace our garage floor and driveway in August after another contractor did such a shabby job that it had to be tore outWe cannot tell you how happy we are with Randy and his crews workHe came to our rescue almost immediately and did an exceptional jobRandy and his crew are very professional and informed us throughout the replacementWe have gotten numerous compliments on our beautiful drivewayI let everyone know who did our drivewayWe are extremely satisfied with his work

Good Morning,
*** and I responded to Concrete Specialists rebuttal a few days ago but was unable to actually find where to “respond” to it in writing. I think we may have closed the page at the wrong pointConcrete Specialists points out that it’s been years, we realize that and have been honest about that. He also points out that he can’t help if we didn’t take care of the concrete. His instructions were to stay off of it for days while it dried, which we did. He didn’t tell us anything more than that and gave us nothing in writing as to what to do next. Certainly not to shovel it off in the winter!! He also claims we were happy customers both times he came out. The last time we saw Randy, he asked us what we wanted him to do. I said to replace the whole concrete slab would be ideal. He said we would have to take him to court for that to happen. He then had his employee use the power washer to take off the crackled “bonding” material he had put on. He remained in his truck out front most of that time. When the employee finished, he took the tools, walked out front and left with Randy. By no means did he even come to the door to see if we were happy with the work!!
At this point we are looking for financial restitution because we now have to have someone stain or paint the concrete so it’s at least the same color. You can refer to the pictures I sent last time to see the different shades of concrete
Thank you so much for your time,
*** *** *** ***

Good Morning ***
Regarding Complaint No***
In response to the customer's last response:
Once again, both home owners were satisfied with the two times that Concrete Specialists came out to their home to do cosmetic repairsIt has been over two years since the initial installation of the home owners patio and walkways, and once again Concrete Specialists cannot be responsible for what a home owner does or does not do to maintain their concreteSincerely,
Concrete Specialists
Randy S***, owner

My husband *** and I are rejecting Randy Schmitt’s response to our complaint. Our patio and sidewalk is now years old and over the course of this time, we have contacted him with several problems, the main being the cracking of the concrete.When the job was finished, I asked was there anything we needed to do and I was told to stay off of it for days, which we did. Once we were able to walk on it and get a closer look at the house, we found spatters of concrete on the siding, windows and screens. His employees came out to clean up, using a wire brush on the siding which dug it up (cedar shake shingles). We were not home at the time but found the cardboard wrapper from the new wire brush on the patio. Following are pics that were taken prior to being “repaired”. I am sending several emails so I can send all pics to you.*** *** *** ***

My husband *** and I are rejecting Randy Schmitt’s response to our complaint. Our patio and sidewalk is now years old and over the course of this time, we have contacted him with several problems, the main being the cracking of the concreteWhen the job was finished, I asked was there anything we needed to do and I was told to stay off of it for days, which we did. Once we were able to walk on it and get a closer look at the house, we found spatters of concrete on the siding, windows and screens. His employees came out to clean up, using a wire brush on the siding which dug it up (cedar shake shingles). We were not home at the time but found the cardboard wrapper from the new wire brush on the patio. Following are pics that were taken prior to being “repaired”.
I am sending several emails so I can send all pics to you*** *** *** ***

In response to complaint ID ***
12.8000001907349px">A patio and walkways was installed for the customer in July In the spring of 2014, the customer called to inform Concrete Specialists that their patio had some cracksConcrete Specialists returned their callThe homeowners seemed irritated and got angry as to the resolution I had to repair his cracks in their patioThe male homeowner hung up the phoneAt no point did I hang up the phone or raise my voiceConcrete Specialists went to their home and noticed a fewhairline cracks Concrete Specialists used a Quikrete Polymer, a product designed to hide concrete cracksBoth homeowners were satisfied with the repairsHomeowners called again in the spring explaining that the area that had the Quikrete Polymer had chippedConcrete Specialists came out to their home and power washed off all of the Quikrete, this took five (5) hours to removeOnce the Quikrete was removed, the next step would be to caulk the hairline cracksIt started to rain during the caulking process, so the homeowner agreed to apply the remaining caulk once the weather was dryHe was instructed on how to apply the caulkBoth homeowners were satisfied with the repairsIt has been two years since the installation of the the patio and walkwaysConcrete Specialists has tried to satisfy the homeowners and has always returned all phone callsConcrete Specialists can not be responsible for what the homeowners does to their property once my job there is completeProper care of their patio, clearing of snow (homeowner did not do) and sealing is the homeowners responsibilityControl joints were put in at the time of installation to help control concrete crackingThe hairline crack is only in a small area of their patio and is cosmeticNothing is structurally wrong with their concrete.
Concrete Specialists works with the customers to improve and beautify their homesThis is how he has managed and A+ rating

I personally went to the customers home to access his issuesI have agreed to clean and repair the dimes sized rust spots in questionIn regards to the customers garage, no work was performed on his garage floorThe customers existing garage floor is lower than the new concrete drivewayIn order
for the driveway to pitch properly, the concrete has to be at that levelI have verbally explained these issues with the customerThe water in the garage is speratic, so I have recommended a new rubber seal on his garage doorI will also saw cut the joint in the driveway by the garage doorThis will allow the water to flow betterThe customer was satisfied with my solutions and recommendations. Thank you,*** * *** Concrete Specialists

Randy and his team just finished a 17 x 13 stamped concrete pad for our hot tub. He was easy and responsive to work with. He called back immediately, showed up when he said and there were no 'suprises.' Everything he quoted he delivered accordingly.
It was a great experience I would recommend them and would use them again.

I personally went to the customers home to access his issues. I have agreed to clean and repair the dimes sized rust spots in question. In regards to the customers garage, no work was performed on his garage floor. The customers existing garage floor is lower than the new concrete driveway. In order...

for the driveway to pitch properly, the concrete has to be at that level. I have verbally explained these issues with the customer. The water in the garage is speratic, so I have recommended a new rubber seal on his garage door. I will also saw cut the joint in the driveway by the garage door. This will allow the water to flow better. The customer was satisfied with my solutions and recommendations. 
Thank you,
[redacted] 
Concrete Specialists

Awesome job! They were professional and the owner would not do something unless it was perfect. Ran into a few small complications while doing our patio, but randy gave us options and helped us create a beautiful backyard patio. He knows what looks good, what will work and what your best options are. [redacted] follows up with customers and kept us updated every step of the way.
We had a horrible experience with a different company doing our driveway. [redacted] and Concrete Specialists made our patio stress free.
He really does take a "bite out of the competition"

Good Morning [redacted]Regarding Complaint No. [redacted]In response to the customer's last response:Once again, both home owners were satisfied with the two times that Concrete Specialists came out to their home to do cosmetic repairs. It has been over two years since the initial installation of the home owners patio and walkways, and once again Concrete Specialists cannot be responsible for what a home owner does or does not do to maintain their concrete.Sincerely,Concrete SpecialistsRandy S[redacted], owner

Good Morning,[redacted] and I responded to Concrete Specialists rebuttal a few days ago but was unable to actually find where to “respond” to it in writing.  I think we may have closed the page at the wrong point.Concrete Specialists points out that it’s been 2 years, we realize that and have been honest about that.  He also points out that he can’t help if we didn’t take care of the concrete.  His instructions were to stay off of it for 3 days while it dried, which we did.  He didn’t tell us anything more than that and gave us nothing in writing as to what to do next.  Certainly not to shovel it off in the winter!!  He also claims we were happy customers both times he came out.  The last time we saw Randy, he asked us what we wanted him to do.  I said to replace the whole concrete slab would be ideal.  He said we would have to take him to court for that to happen.  He then had his employee use the power washer to take off the crackled “bonding” material he had put on.  He remained in his truck out front most of that time.  When the employee finished, he took the tools, walked out front and left with Randy.  By no means did he even come to the door to see if we were happy with the work!!At this point we are looking for financial restitution because we now have to have someone stain or paint the concrete so it’s at least the same color.  You can refer to the pictures I sent last time to see the different shades of concrete. Thank you so much for your time,[redacted]

I had a driveway and patio replaced by Randy and his crew this summer. The driveway was widened and the patio ended up being quite a bit larger than the existing. Randy came up with a fantastic design for the patio and both projects look amazing, he was very personable, professional and knowledgeable. I would definitely recommend this company.

In response to complaint ID [redacted]A patio and walkways was installed for the customer in July 2013. In the spring of 2014, the customer called to inform Concrete Specialists that their patio had some cracks. Concrete Specialists returned their call. The homeowners seemed irritated and got angry...

as to the resolution I had to repair his cracks in their patio. The male homeowner hung up the phone. At no point did I hang up the phone or raise my voice. Concrete Specialists went to their home and noticed a fewhairline cracks.  Concrete Specialists used a Quikrete Polymer, a product designed to hide concrete cracks. Both homeowners were satisfied with the repairs.Homeowners called again in the spring 2015 explaining that the area that had the Quikrete Polymer had chipped. Concrete Specialists came out to their home and power washed off all of the Quikrete, this took five (5) hours to remove. Once the Quikrete was removed, the next step would be to caulk the hairline cracks. It started to rain during the caulking process, so the homeowner agreed to apply the remaining caulk once the weather was dry. He was instructed on how to apply the caulk. Both homeowners were satisfied with the repairs.It has been two years since the installation of the the patio and walkways. Concrete Specialists has tried to satisfy the homeowners and has always returned all phone calls. Concrete Specialists can not be responsible for what the homeowners does to their property once my job there is complete.Proper care of their patio, clearing of snow (homeowner did not do) and sealing is the homeowners responsibility. Control joints were put in at the time of installation to help control concrete cracking. The hairline crack is only in a small area of their patio and is cosmetic. Nothing is structurally wrong with their concrete. Concrete Specialists works with the customers to improve and beautify their homes. This is how he has managed and A+ rating.