Concrete Supply of Illinois

September 1, 2016Dispute Resolution DepartmentRevdex.comDear Sir or Madam:This letter is in response to a complaint.Statement of ProblemOn 6-9-a load of concrete was delivered to [redacted] , In Belleville, IL.The concrete was so dry that it was not workableThe driver admitted that he was inexperienced in operating the truckSeveral attempts were made to try and get the driver to add water to the mix, he would not.The plant manager refused to return several calls from me about the concrete.It took several calls and three weeks for the supervisor to come to the job site.That supervisor admitted the driver was inexperienced but refused to do anything about it such as a refund.ResponseThe Customer ordered cubic yards of concrete to be delivered on June 9th 12th 2016We batched the concrete at about 8:30am, the truck left the plant at 8:43am and arrived at [redacted] at 9:13am they began placing the concrete at 9:am and stopped placing at 11:05amThe concrete was on the truck 2hours minutes.I did meet the customer at [redacted] and observed the concrete in place.I also met with our driver and discussed what happened on the job from his perspective.The driver’s perspective is somewhat different from the home owners.Home owner: The concrete was so dry that it was not workable,Driver: When I arrived, I put the chutes on the truck and we placed the first 8’ of the porch starting on the north sideThe home owner stopped the truck and left the chutes full of concreteI tried to tell the homeowner that we should scrape the chutes out to keep it from getting hard in the chutes, but he would not allow us to do thatThe concrete sat in the chutes for minutesWhen the home owner wanted to start placing concrete again he could not get it out of the truck because the chutes were full of dry concrete.The problems compounded from thereThe concrete in the truck is getting dry waiting for the home owner to scrape out the chutes then they had to fight the dry concrete from the chutes once it was on the groundA person in the crew mentioned to the driver that they did not know what they were doing.Home owner: The driver admitted that he was inexperienced in operating the truck.Driver: The driver let the home owner know that he has been driving our ready mix truck since the middle of May and asked if he would be patient after the crew became frustrated with the whole process.He did try to inform them to scrape the chutes out so this problem would not happen.The driver started with our company on May 16th He had previous driving experienceHe was trained for week with our teamster drivers in our trucks operating the truck in every situation that came up in the weekOur plant manager along with our teamsters that were training him decided thatthis driver was ready for the jobAs of June 9, the driver has been in his fourth week of working for usThis is the only complaint that we have received about this driver.Home Owner: Several attempts were made to try and get the driver to add water to the mix, he would not.Driver: The delivery ticket shows that gallons of water was added to the mix.Home Owner: The plant manager refused to return several calls from me about the concrete.The plant manager did not get me the message that the home owner was calling, so it did take a couple of weeks for me to arrange a meeting with the home owner.Home Owner: That supervisor admitted the driver was inexperienced but refused to do anything about it such as a refund.When I met with the home owner I was still assessing the situation at that time, I had not discussed this project with the driver and our other managersBefore leaving the jobsite I told the home owner that I would get back to him to let him know if we would do anything.After assessing the situation, then taking to the driver and the other managers we concluded that the home owner’s inexperience had more to do with the problem the anything.Temperature has a direct effect on how quickly concrete sets upAccording to National Weather Climate Data, the high temperatures for the days leading up to and including 6-9-were:6-6-Degrees F6-7-Degrees F6-8-Degrees F6-9-Degrees Fcording to the trade publication, Portland Cement Association (PCA) Design and Control of Concrete Mixtures (Chapter 13, Hot Weather Concreting, attached), hot weather adversely influences concrete quality primarily by accelerating the rate of moisture loss and the rate of cement hydration.According to Chart 13-3, Initial Set time is just less than hours even at degrees F the concrete was on the truck for hours and minutes, so the window of opportunity to finish the concrete was closing quickly.In SummaryThere are some inaccuracies with the home owner’s statementThe concrete was so dry that it was not workable (after sitting in the chute for minutes)The Driver would not add water to the load (but the delivery ticket showed that gallons were added to cubic Yards)The concrete was in the truck for hours and minutes it took the home owner 1hour and minutes to unload the concrete with no sense of urgency.Precautions should be planned in advance to counter the effects of high concrete temperatures when the concrete temperature placed is somewhere between degrees F to degrees F.In our opinion the customer’s inexperience and lack of precautions, caused him to grossly underestimate the effects of taking too much time to place concrete for these conditions.Respectfully SubmittedAttachments:Delivery TicketNational Weather Service Climate DataPages PCA Chapter Hot Weather

August 31, 2016Dispute Resolution DepartmentRevdex.comDear Sir or Madam:This letter is in response to a complaint.Statement of ProblemCustomer ordered concrete from CSI and something went wrong with it.It got extremely hard in minutes and states he could not do anything with it.States
the product was horrible.States that he pours concrete every single day and never had anything like this happen.Company ResponseThe Customer ordered cubic yards of concrete to be delivered on Aug12th 2016, at 4:PM.On Aug12th at about 3:pm we batched (mixed and loaded) the concreteAccording to the information on the delivery ticket (attached), the truck left the plant at 4:pm and arrived on the job at 4:pmCustomer started placing the concrete at 4:38pm and did not complete placing the concrete until 5:50pm.The load of concrete was on the truck for hours.Temperature has a direct effect on how quickly concrete sets upAccording to National Weather Climate Data, the high temperatures for the days leading up to and including 8-12-was:8-9-Degrees F8-10-Degrees F8-11-Degrees F8-12-Degrees Fcording to the trade publication, Portland Cement Association (PCA) Design and Control of Concrete Mixtures (Chapter 13, Hot Weather Concreting, attached), hot weather adversely influences concrete quality primarily by accelerating the rate of moisture loss and the rate of cement hydration.My estimation of our concrete temperature at 4:pm was from to degrees F.At Degrees F the Initial set is less than 3Hours according to chart 13-By increasing the temperature another to degrees F, the set time will decrease even more.According to Chart 13-3, Initial Set time is less than hoursThe concrete was on the truck for hours, so the window of opportunity to finish the concrete was closing quickly.The mix that we supplied did contain Fly-ash and Hydration control admixture to help slow the set time down.East StLouis Edwardwardsville Godfrey Madison Roxana Troy WaterlooEven that being considered, the combination of high temperatures and the direct sun at 4:in the afternoon are significantThe heat index was well over degrees FEverything the concrete touches is hot and the chemical reaction of the cement is accelerated drastically.In summaryThe Customer ordered concrete at 4:PM on a Degree DayIt is common in the industry to start concrete work early in the morning when the temperature is more accommodatingDuring his regular, full-time employment, the Customer’s employer routinely orders concrete for his projects to be placed between 7:00-9:amDuring this time, the concrete is on the ground before the heat of the day has arrivedA team of people have been involved in the process and the process is complete by 11:00amAfter the concrete is finished they start setting up for the next day.Here, the Customer was engaged in a side job, after his regular work dayIn our opinion the Customer grossly under estimated the effects of hot weather on concrete by trying to start a project at 4:pm in mid-August with little to no assistance that would’ve allowed him to place and finish the concrete in a timely fashion.Respectfully Submitted,Attachments:Delivery TicketNational Weather Service Climate DataPages PCA Chapter Hot Weather

September 1, 2016Dispute Resolution DepartmentRevdex.comDear Sir or Madam:This letter is in response to a complaint.Statement of ProblemOn 6-9-a load of concrete was delivered to *** ***, In Belleville, IL.The concrete was so dry that it was not workableThe driver admitted that
he was inexperienced in operating the truckSeveral attempts were made to try and get the driver to add water to the mix, he would not.The plant manager refused to return several calls from me about the concrete.It took several calls and three weeks for the supervisor to come to the job site.That supervisor admitted the driver was inexperienced but refused to do anything about it such as a refund.ResponseThe Customer ordered cubic yards of concrete to be delivered on June 9th 12th 2016We batched the concrete at about 8:30am, the truck left the plant at 8:43am and arrived at *** *** at 9:13am they began placing the concrete at 9:am and stopped placing at 11:05amThe concrete was on the truck 2hours minutes.I did meet the customer at *** *** and observed the concrete in place.I also met with our driver and discussed what happened on the job from his perspective.The driver’s perspective is somewhat different from the home owners.Home owner: The concrete was so dry that it was not workable,Driver: When I arrived, I put the chutes on the truck and we placed the first 8’ of the porch starting on the north sideThe home owner stopped the truck and left the chutes full of concreteI tried to tell the homeowner that we should scrape the chutes out to keep it from getting hard in the chutes, but he would not allow us to do thatThe concrete sat in the chutes for minutesWhen the home owner wanted to start placing concrete again he could not get it out of the truck because the chutes were full of dry concrete.The problems compounded from thereThe concrete in the truck is getting dry waiting for the home owner to scrape out the chutes then they had to fight the dry concrete from the chutes once it was on the groundA person in the crew mentioned to the driver that they did not know what they were doing.Home owner: The driver admitted that he was inexperienced in operating the truck.Driver: The driver let the home owner know that he has been driving our ready mix truck since the middle of May and asked if he would be patient after the crew became frustrated with the whole process.He did try to inform them to scrape the chutes out so this problem would not happen.The driver started with our company on May 16th He had previous driving experienceHe was trained for week with our teamster drivers in our trucks operating the truck in every situation that came up in the weekOur plant manager along with our teamsters that were training him decided thatthis driver was ready for the jobAs of June 9, the driver has been in his fourth week of working for usThis is the only complaint that we have received about this driver.Home Owner: Several attempts were made to try and get the driver to add water to the mix, he would not.Driver: The delivery ticket shows that gallons of water was added to the mix.Home Owner: The plant manager refused to return several calls from me about the concrete.The plant manager did not get me the message that the home owner was calling, so it did take a couple of weeks for me to arrange a meeting with the home owner.Home Owner: That supervisor admitted the driver was inexperienced but refused to do anything about it such as a refund.When I met with the home owner I was still assessing the situation at that time, I had not discussed this project with the driver and our other managersBefore leaving the jobsite I told the home owner that I would get back to him to let him know if we would do anything.After assessing the situation, then taking to the driver and the other managers we concluded that the home owner’s inexperience had more to do with the problem the anything.Temperature has a direct effect on how quickly concrete sets upAccording to National Weather Climate Data, the high temperatures for the days leading up to and including 6-9-were:6-6-Degrees F6-7-Degrees F6-8-Degrees F6-9-Degrees Fcording to the trade publication, Portland Cement Association (PCA) Design and Control of Concrete Mixtures (Chapter 13, Hot Weather Concreting, attached), hot weather adversely influences concrete quality primarily by accelerating the rate of moisture loss and the rate of cement hydration.According to Chart 13-3, Initial Set time is just less than hours even at degrees F the concrete was on the truck for hours and minutes, so the window of opportunity to finish the concrete was closing quickly.In SummaryThere are some inaccuracies with the home owner’s statementThe concrete was so dry that it was not workable (after sitting in the chute for minutes)The Driver would not add water to the load (but the delivery ticket showed that gallons were added to cubic Yards)The concrete was in the truck for hours and minutes it took the home owner 1hour and minutes to unload the concrete with no sense of urgency.Precautions should be planned in advance to counter the effects of high concrete temperatures when the concrete temperature placed is somewhere between degrees F to degrees F.In our opinion the customer’s inexperience and lack of precautions, caused him to grossly underestimate the effects of taking too much time to place concrete for these conditions.Respectfully SubmittedAttachments:Delivery TicketNational Weather Service Climate DataPages PCA Chapter Hot Weather

September 1, 2016Dispute Resolution DepartmentRevdex.comDear Sir or Madam:This letter is in response to a complaint.Statement of ProblemOn 6-9-16 a load of concrete was delivered to [redacted], In Belleville, IL.The concrete was so dry that it was not workableThe driver admitted that...

he was inexperienced in operating the truckSeveral attempts were made to try and get the driver to add water to the mix, he would not.The plant manager refused to return several calls from me about the concrete.It took several calls and three weeks for the supervisor to come to the job site.That supervisor admitted the driver was inexperienced but refused to do anything about it such as a refund.ResponseThe Customer ordered 5.5 cubic yards of concrete to be delivered on June 9th 2016. 12th 2016We batched the concrete at about 8:30am, the truck left the plant at 8:43am and arrived at [redacted] at 9:13am they began placing the concrete at 9:20 am and stopped placing at 11:05amThe concrete was on the truck 2hours 35 minutes.I did meet the customer at [redacted] and observed the concrete in place.I also met with our driver and discussed what happened on the job from his perspective.The driver’s perspective is somewhat different from the home owners.Home owner: The concrete was so dry that it was not workable,Driver: When I arrived, I put the chutes on the truck and we placed the first 8’ of the porch starting on the north side. The home owner stopped the truck and left the chutes full of concrete. I tried to tell the homeowner that we should scrape the chutes out to keep it from getting hard in the chutes, but he would not allow us to do that. The concrete sat in the chutes for 20 minutes. When the home owner wanted to start placing concrete again he could not get it out of the truck because the chutes were full of dry concrete.The problems compounded from there. The concrete in the truck is getting dry waiting for the home owner to scrape out the chutes then they had to fight the dry concrete from the chutes once it was on the ground. A person in the crew mentioned to the driver that they did not know what they were doing.Home owner: The driver admitted that he was inexperienced in operating the truck.Driver: The driver let the home owner know that he has been driving our ready mix truck since the middle of May and asked if he would be patient after the crew became frustrated with the whole process.He did try to inform them to scrape the chutes out so this problem would not happen.The driver started with our company on May 16th 2016. He had previous driving experience. He was trained for 1 week with our teamster drivers in our trucks operating the truck in every situation that came up in the week. Our plant manager along with our teamsters that were training him decided thatthis driver was ready for the job. As of June 9, the driver has been in his fourth week of working for us. This is the only complaint that we have received about this driver.Home Owner: Several attempts were made to try and get the driver to add water to the mix, he would not.Driver: The delivery ticket shows that 15 gallons of water was added to the mix.Home Owner: The plant manager refused to return several calls from me about the concrete.The plant manager did not get me the message that the home owner was calling, so it did take a couple of weeks for me to arrange a meeting with the home owner.Home Owner: That supervisor admitted the driver was inexperienced but refused to do anything about it such as a refund.When I met with the home owner I was still assessing the situation at that time, I had not discussed this project with the driver and our other managers. Before leaving the jobsite I told the home owner that I would get back to him to let him know if we would do anything.After assessing the situation, then taking to the driver and the other managers we concluded that the home owner’s inexperience had more to do with the problem the anything.Temperature has a direct effect on how quickly concrete sets up. According to National Weather Climate Data, the high temperatures for the 3 days leading up to and including 6-9-16 were:6-6-16 91 Degrees F6-7-16 81 Degrees F6-8-16 85 Degrees F6-9-16 91 Degrees Fcording to the trade publication, Portland Cement Association (PCA) Design and Control of Concrete Mixtures (Chapter 13, Hot Weather Concreting, attached), hot weather adversely influences concrete quality primarily by accelerating the rate of moisture loss and the rate of cement hydration.According to Chart 13-3, Initial Set time is just less than 3 hours even at 73 degrees F the concrete was on the truck for 2 hours and 35 minutes, so the window of opportunity to finish the concrete was closing quickly.In SummaryThere are some inaccuracies with the home owner’s statement. The concrete was so dry that it was not workable (after sitting in the chute for 20 minutes)The Driver would not add water to the load (but the delivery ticket showed that 15 gallons were added to 5.5 cubic Yards)The concrete was in the truck for 2 hours and 35 minutes it took the home owner 1hour and 45 minutes to unload the concrete with no sense of urgency.Precautions should be planned in advance to counter the effects of high concrete temperatures when the concrete temperature placed is somewhere between 77 degrees F to 95 degrees F.In our opinion the customer’s inexperience and lack of precautions, caused him to grossly underestimate the effects of taking too much time to place concrete for these conditions.Respectfully SubmittedAttachments:Delivery TicketNational Weather Service Climate Data4 Pages PCA Chapter 13 Hot Weather

August 31, 2016Dispute Resolution DepartmentRevdex.comDear Sir or Madam:This letter is in response to a complaint.Statement of ProblemCustomer ordered concrete from CSI and something went wrong with it.It got extremely hard in 15 minutes and states he could not do anything with it.States...

the product was horrible.States that he pours concrete every single day and never had anything like this happen.Company ResponseThe Customer ordered 6.25 cubic yards of concrete to be delivered on Aug. 12th 2016, at 4:30 PM.On Aug. 12th at about 3:50 pm we batched (mixed and loaded) the concrete. According to the information on the delivery ticket (attached), the truck left the plant at 4:00 pm and arrived on the job at 4:28 pm. Customer started placing the concrete at 4:38pm and did not complete placing the concrete until 5:50pm.The load of concrete was on the truck for 2 hours.Temperature has a direct effect on how quickly concrete sets up. According to National Weather Climate Data, the high temperatures for the 3 days leading up to and including 8-12-16 was:8-9-16 93 Degrees F8-10-16 94 Degrees F8-11-16 98 Degrees F8-12-16 93 Degrees Fcording to the trade publication, Portland Cement Association (PCA) Design and Control of Concrete Mixtures (Chapter 13, Hot Weather Concreting, attached), hot weather adversely influences concrete quality primarily by accelerating the rate of moisture loss and the rate of cement hydration.My estimation of our concrete temperature at 4:30 pm was from 95 to 100 degrees F.At 90 Degrees F the Initial set is less than 3Hours according to chart 13-3. By increasing the temperature another 5 to 10 degrees F, the set time will decrease even more.According to Chart 13-3, Initial Set time is less than 3 hours. The concrete was on the truck for 2 hours, so the window of opportunity to finish the concrete was closing quickly.The mix that we supplied did contain Fly-ash and Hydration control admixture to help slow the set time down.East St. Louis . Edwardwardsville . Godfrey . Madison . Roxana . Troy . WaterlooEven that being considered, the combination of high temperatures and the direct sun at 4:30 in the afternoon are significant. The heat index was well over 100 degrees F. Everything the concrete touches is hot and the chemical reaction of the cement is accelerated drastically.In summaryThe Customer ordered concrete at 4:30 PM on a 93 Degree Day. It is common in the industry to start concrete work early in the morning when the temperature is more accommodating. During his regular, full-time employment, the Customer’s employer routinely orders concrete for his projects to be placed between 7:00-9:00 am. During this time, the concrete is on the ground before the heat of the day has arrived. A team of people have been involved in the process and the process is complete by 11:00am. After the concrete is finished they start setting up for the next day.Here, the Customer was engaged in a side job, after his regular work day. In our opinion the Customer grossly under estimated the effects of hot weather on concrete by trying to start a project at 4:30 pm in mid-August with little to no assistance that would’ve allowed him to place and finish the concrete in a timely fashion.Respectfully Submitted,Attachments:Delivery TicketNational Weather Service Climate Data4 Pages PCA Chapter 13 Hot Weather