Concrete Work

Initial Business Response /* (1000, 5, 2016/07/06) */
Laclede Electric disagrees with the member's claim of not paying back deposit and continuing to bill for usage after member has discontinued serviceAs detailed below, Laclede Electric responded promptly to member's request to disconnect, final
readings were taken at midnight *** ** *** and member's deposit and membership were correctly applied
Member contacted Laclede Electric on June 2, requesting service be disconnectedService was transferred to a new member June 3, The member's last payment was on May 12, for kWh usage through April 25, Laclede Electric runs billing process at month end and statements are mailed at that timeBilling for usage between April 25- May would have processed May 31, and statements mailed to memberMember's bill for this period was $for kWh used
Member was on a reduced deposit ($50.00) due to good creditAfter applying the $deposit and $membership to the May balance ($101.00) a balance remained due of $
The member's account was closed and readings taken at midnight June 2, From May 25, through June 2, member used kWh and was billed $
Member owes $balance for May bill and $for usage between May 25, and June 2, for a total of $due and payable to Laclede Electric for energy used prior to the member's request to disconnect

Initial Business Response /* (1000, 9, 2015/12/18) */
Laclede Electric Cooperative management has investigated the complaint and has determined the actions of the Cooperative are consistent with our policies and procedures. The Cooperative disconnected service at the member's request on 10/5/2015...

and final processed the member's account in the normal course of processing monthly bills. A refund was issued 11/5/2015. Subsequently, the Cooperative was charged-back for the payment received on 9/14/15. We received notice on 12/2/2015 from Merchant Services (credit card company) that the transaction was charged back to the Cooperative due to a fraudulent transaction involving the card used to make payment on 9/14/2015. The Cooperative then issued a letter to our former member requesting payment that had been denied by the credit card company. Normally, the amount refunded to the member would have been net of any balances due to the Cooperative. In this case, the Cooperative was notified about the fraudulent transaction after the refund was issued. Our standard practice is to send a letter prior to referring the account to a collection agency. As a member owned cooperative, Laclede Electric has a responsibility to our membership to minimize loss by collecting on accounts that have balances due. After careful review, we have determined that our attempt to collect on an account due is reasonable and was handled pursuant to our standard practices.