Concur Technologies

Resolution Update: Our VP of Treasury confirmed that the requested refund was successfully transferred to World Pulse Voices on March 27th He, along with our executive staff wish to convey they are very sorry for the difficulty [redacted] had in getting this issue resolved We are reviewing what went wrong with our internal refund process, and are committed to implementing the necessary corrective measures Our goal is to prevent this type of failure from happening in the future.We also deeply regret that we were unable to deliver our product to World Pulse’s satisfaction We are intent on improving the delivery of our services and hope to someday earn back your trust.Sincerely, Nic T***

The above-referenced notice was forwarded to me for responseAfter review of the circumstances, wedo not believe Concur has improperly contacted the complainant.Concur did contact the complainant in response to their registration for an event sponsored by Concur.There was additional followup contact in an attempt to schedule a conference call with thecomplainantThere were no requests to cease any contact received by Concur during that time.Based on the notice you have provided, Concur has designated the complainant and the applicablecompany in our do not contact database.Thank you for the information and the opportunity to respond

Hi *** On behalf of our organization, please accept my apologies for your experience with us We take your right to privacy very seriously and what your describing goes against our marketing principles I will investigate the cause and eliminate it Please allow me a few business days to engage with the appropriate stakeholders to be sure all our systems are updated and your wishes are carried out I would like to send you my direct contact information so you can reach me immediately if this behavior does not cease as we expect Please provide me written permission to email you my contact information by responding through the Revdex.com portal Once I receive your response granting me permission, I'll send you an email entitled "Concur Customer Experience Contact" so you know it's from me.Best, Nic T***Customer Experience