Conde Nast Publications, Inc.

Somewhat Conde Nast has obtained my information and is sending me a magazine. I have not discovered yet which card it is on; but I checked their site and found that there is a 2 year subscription listed. However, I did not subscribe or authorize my credit card to be billed. These practices are despicable especially in trying economic times. The website has no place to cancel, and the only option is to "renew" the subscription. Clearly, the aim of this is to dissuade canceling and to waylay people thereby stealing their funds. The only reason there is one star is because the review will not be listed without adding a star.

Review: Allure Magazine fraudulently took $11.40 out of my checking account on July **, 2013, for a subscription I did not sign up for. They obtained my debit card information from a purchase I made at an[redacted] (located at [redacted]) in May, 2013. Apparently, that May purchase at [redacted] also caused an additional fraudulent debit from my bank account in the amount of $10.50 on May **, 2013, for Glamour Magazine. I did not sign up for this magazine, either, as I already have a subscription. When I called the Conde Nast Customer Service (###-###-####) to notify them of this fraudulent debit and to have them immediately refund the $11.40 as it caused my bank account to over draw, I was informed that the soonest they could refund the amount would be Thursday, July [redacted]. I originally spoke with "[redacted]," who informed me that they couldn't do an immediate refund. She was very nice, however, and said she would speak with her supervisor to see what could be done to expedite the refund. I was then given to "[redacted]" (at ext [redacted] since they do not give their last names). "[redacted]" was unwilling to do anything to expedite the refund despite the fact that the amount was fraudulently debited from my account and expected me to believe NOTHING could be done. When I asked to speak with his supervisor or whoever handles situations of unauthorized subscription payments, he told me that he did not have a supervisor and that there was no one at Conde Nast that was higher than him. He was rude, arrogant and ultimately demeaning thinking that any consumer would just lay down and take his line of [redacted] (which did cause me to loose my cool and use the word " [redacted] several times and I called him a "[redacted]" - because that was the only appropriate word to describe his behavior). There was no resolution with "[redacted] (ext [redacted])/Conde Nast") in getting my refund immediately, so I had to contact my bank to report the fraudulent debit and have my debit account number changed. I also contacted the [redacted] store and spoke with their manager, [redacted], and she informed me that this type of fraudulent activity with Conde Nast has happened before and they have severed their ties with the company. I do plan on contacting [redacted] corporate office, as well, to find out their part in not securing the privacy of their customers bank account information.Desired Settlement: I expect immediate full refunds of both the $11.40 and $10.50, but also want it reported and documented that Conde Nast obtained and used my bank account fraudulently and that their customer service practices/agents in this type of matter are reprehensible and insulting.

Business

Response:

Dear [redacted]:

I am the Director of Consumer Marketing Compliance for The Condé Nast, which publishes Allure and Glamour. I am writing in response to your second letter to the New York Revdex.com. At the outset, please let me assure you that our company takes its customer relations issues very seriously and appreciates it when our customers' concerns are brought to our attention. As originally requested, we have issued you a refund for both magazines on July **, 2013. I apologize for any inconvenience this has caused and if you have any other questions, please contact me directly.

Sincerely,

Director, Consumer Marketing Compliance

Review: In July I ordered school uniforms from Land's End and today received a trashy magazine with a naked women on the front cover with my name and address and it stated "Land's End Bonus." I contacted Land's End and they said no, my ordered did not show I authorized any such magazine bonus and gave me the number of Conde Nast Publications. I called Conde Nast and they said they would cancel my subscription (which I did not make) BUT could NOT cancel the Sept issue. It is Aug. [redacted] today and they said the Sept issue would still be mailed out to me because the labels had already printed.

I feel this is harassment and bullying of a product that is not desired. I am a mother and a wife; why in the world would I want to have a magazine with naked women delivered to my house? The answer is, I DO NOT. To refuse to end my subscription immediately and without any further issues being sent is harassment and bullying! I feel there is ample time (almost 2 full months) to stop any future mailings. Now because of this, I have to safeguard my mailbox for almost two months until the trashy, filthy thing arrives and burn it as I did the issue I received today- to prevent my family from exposure. I am very upset and have been upset unnecessarily!!! I want the company to be stopped of such practices upon the wholesome, christian families that do still exist.Desired Settlement: Also, NO further contact from this irresponsible company- no calls, no offers, and most of all NO TRASH

Business

Response:

Hi. Please see the attached letter regarding your complaint. We do apologize that magazines are sent out well in advance, but we have confirmed that you should not receive anything further from us (other than what was already in the mail stream). Again, we are so sorry for the inconvenience this has caused you and your family. If you have any questions, feel free to contact me directly at ###-###-####. Thank you.

Review: We received a "Payment Past Due" notice for VOUGE magazine. We never ordered the magazine, nor have we ever received the magazine.Desired Settlement: We request the company correct their records to show that we did not order or receive their magazine. We request they stop sending past due notices, and further request they correct any negative comments/ratings they may have made to credit reporting services.

Business

Response:

Hi. Please see the attached response and offer card (attachment). If you have any questions or if I can be of further assistance, please contact me directly at [redacted]. Thank you,Wendy###-###-####

Review: I did not order and do not want to be billed for GolfDigest. This is the second time I have been billed and I do not golf, I did not order magazine I am receiving GolfDigest "two free issues" which they say have been applied to my account [redacted]. I do not golf, I did not order this magazine, I do not want this sent to me. They are billing me for #9.97. I want my name omitted from their mailing list. The billing envelope is GolfDigest, [redacted].Desired Settlement: Removed my name, [redacted] from their mailing list. Do not send this magazine or any other offers to me at this address.

Business

Response:

Hi [redacted],

I am Director of Consumer Marketing Compliance at Conde Nast, which publishes Golf Digest. I am writing in response to your letter to the Revdex.com regarding your subscription. Our company takes its customer relation issues very seriously and we appreciate it when our customer's concerns are brought to our attention.

Review: I subscribed to GQ Magazine (owned by [redacted]) on 02 October 2013 and have not received any issues. I have contacted them repeatedly and was told once to provide a new address. The initial address was correct. I have not received any further replies or any magazines at all.Desired Settlement: I would like a full refund.

Business

Response:

Hi. I am the Director, Reporting & Compliance for Condé Nast, which publishes GQ. Please let me assure you that our company takes its customer relation issues very seriously and appreciates it when issues are brought to our attention.

Review: I HATE CONDE NAST. I am not one of these little peons you can push around. I don;t care how many millions of people are on your mailing list. You CAN'T mess with ME. BIG MISTAKE.

I entered a sweepstakes these criminals sponsored, no where on the entry page did it disclose that entering the sweepstakes required receiving a subscription to their revolting publication, "Lucky", nor do I or will I EVER even care that this magazine exists. If I could, I would put this global company, Conde Nast, out of business, and put all of their employees on welfare. I HATE THEM with the fire of a thousand suns. Despite never agreeing to or requesting a magazine subscription, I received a bill for the subscription, promptly went online to "my account" and CANCELED the subscription, which I never ordered in the first place. Two weeks later I still received a "first issue" of this trash, "Lucky". I do not want this FILTH cluttering up my mailbox, and I swear I will collect ever single one I receive and mail them DIRECTLY to the CEO of Conde Nast's house! DO NOT TEST ME! How could anyone ever want a copy of this garbage?Desired Settlement: Change your ILLEGAL fraudulent billing practices whereby you send a magazine subscription to those who never requested a magazine.

Business

Response:

Dear [redacted],

I am the Director of Consumer Marketing Compliance for Conde Nast, which publishes Lucky. I am writing in response to your letter to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer's concerns are brought to our attention.

I see that you did enter the sweepstakes for Lucky. On the sweepstakes entry page, there is an area to enter without a subscription. I apologize if this was unclear. Your subscription has been cancelled and you should not receive any more issues of Lucky. If you do receive any additional bills and/or issues that have already been mailed, please disregard.

We apologize for the inconvenience this may have caused. Ifyou have any questions, you can contact me directly.

Sincerely,

Director, Consumer Marketing Compliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is a second complaint about unwarranted advertising. I made a complaint about this a couple of months ago (complaint ID: [redacted]) and I was assured that they would remove my information which they bought from another company and I would stop receiving periodicals urging me to subscribe from them. Well they stopped for a few months and now i'm receiving the periodicals again.Desired Settlement: They should cease and desist from sending me periodicals.

Business

Response:

Hi. In response to the complaint dated 7/*/13.

Sends unwanted and unsolicited magazine subscriptions, even after multiple requests by email to various magazine subscription offices for it to stop. They also send email campaigns and do not respect multiple unsubscribe requests!!

Unfortunately, Conde Nast does not list a centralized subscription office or website where you can manage subscriptions and opt out of marketing offers.

I subscribed to ONE of their publications about technology. They now send me multiple unwanted subscriptions and email campaigns about fashion.

Review: I signed up for [redacted] emails some time ago, but have since tried to unsubscribe without success. Multiple request to stop receiving emails have not been the fulfilled. I do not wish to receive their emails.Desired Settlement: Please stop sending emails to my inbox. Thank you.

Business

Response:

Dear [redacted]:

I am Director of Consumer Marketing for Conde Nast, which publishes Allure and 17 other titles. I am writing in response to your letter of complaint to the Revdex.com. Please let me assure you that our company takes its customer relations issues very seriously and appreciates it when our customers’ concerns are brought to our attention.

We have notified our database and added your email to our suppression lists for everything. Your email should not be pulled for any campaigns starting Monday.

I also wanted to mention that we don't have the email you provided on our dbase, but we have removed ALL of the following:

We apologize for any inconvenience this may have caused. If you have any questions, please feel free to contact me directly.

Sincerely,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I subscribed to Architectural Digest for two years, and I sent a check (#[redacted]) on March *, 2013 for $37.44 (amount advertised). The check cleared the bank on March **, 2013. Now I am getting a notice from the Billing Center ([redacted]), that Payment is Past Due (for $20.80) and that a hold has been placed on my account and delivery of the magazine has been stopped due to non-payment. I should respond within 5 days. I think this a deception that the company uses to extract money.Desired Settlement: The company should write to me that it was a mistake

Business

Response:

Dear [redacted],

I am the Director of Consumer Marketing Compliance, for Conde Nast, which publishes Architectural Digest. I am writing in response to your letter to the Revdex.com regarding your subscription. Our company takes it's customer relations issues very seriously and appreciates it when our customer concerns are brought to our attention.

Review: I have several subscriptions with this company- [redacted]. I have repeatedly tried to log on to each of these sites to manage my subscriptions. I have tried to contact them over missed issues, because family members in the same household subscribed to the same magazine at the same time and to suspend one subscription while the other finishes up- or when we are away for a few months, to request issues without perfume samples (we are chemical sensitive), etc. but no matter if we try to log on at home, at someone else's computer, on another server, on a desktop, laptop, mobile, android, other, etc. It always says "cannot connect at this time, try again in a few minutes." It suggests trying on another website of conde nast. None of their sites work. I have tried for months. I have written and I have called. I have talked to customer service and tech support and nobody has addressed it directly, and I have not been able to have the problems with my subscriptions resolved. My mother and I have both been receiving W magazine at the same address and we have tried to suspend it but been unable to. They have misunderstood and think we are receiving duplicate issues for the same subscriber, not different accounts so they have failed to suspend hers despite repeated asks. If we could have gone onto the account online, it would have been so easy to check the suspend subscription and take care of this.Desired Settlement: I would like them to fix their websites. I would like them to extend the subscriptions for which we have received overlap issues. I would need to go onto my account and my family members' to see, but for W for example, according to our subscription, we have overlapped for a year- though we have only received issues to each of us several times. There was a year of overlap that we subscribed to that we could not stop (and many missed issues), so for W we would like this subscription extended for that length- until June/July 2017. I am unable to see the other subscriptions, I just can see those since I have several copies next to me.

Business

Response:

Hi. Please see the attached response. Thank you for contacting us and please do contact me directly if I can be of further assistance. [redacted]Dear [redacted]:I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Allure, W, Vogue, and Glamour among many other titles. I am writing in response to your recent complaint to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention.We do appreciate your business and your loyalty to our brands. We do apologize for the “connection/website isssues” that you have been experiencing. We have contacted our fulfillment house, CDS, and they have confirmed that they will reach out to you TODAY and assist you in resolving your problems. Again, we do apologize again for the inconvenience this may have caused you.If you have any questions, please feel free to contact me directly.Sincerely,Wendy E[redacted] Director, Consumer Marketing Compliance Condé Nast[redacted]

Review: For two consecutive years I have been fraudulently charged for subscriptions to 'The New Yorker', owned by publishing company Conde Nast, which I have neither authorized nor purchased. I was formerly a subscriber to the magazine however I long ago terminated my subscription and account. Despite this, I continue to get billed by the company for their magazine subscription. When I contact customer service I am told that my account is inactive and that there is no record of the charge and that nothing can be done for me. I am advised to "dispute the charge" with my credit card company.Desired Settlement: I want to be reimbursed for the unauthorized, fraudulent charges on my credit card. Further, I want to be reassured that this will never happen again and that my credit card information will be destroyed or removed from their system.

Business

Response:

Hi. Please see the attached and contact me directly, with any questions.Would be so helpful if you could provide any correspondence you received re: The New Yorker subscription. My contact # is ###-###-#### or [redacted]. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Provided that I receive the check I am being told I will be sent, I find that this resolution is satisfactory to me. Once this happens I will consider the matter resolved.

Sincerely,

Review: I never requested emails from [redacted],which comes from Conde Nast, but I have been receiving them on a daily basis for the past several months. I made numerous attempts to unsubscribe online, but each time I click on “unsubscribe” I get a message saying : Internal Server Error – The server encountered an internal error or misconfiguration and was unable to complete your request. On May **, I sent a letter to Conde Nast, but did not receive a reply. After that, I placed several calls to Conde Nast Customer Service, requesting that I be removed from their email list. I was told by several people in the department that the emails would be stopped, but they continued to send them daily. The last call I made was on August **, when I was told that it could take 30 to 60 days for them to stop because the messages are already in process....but this is hard to believe! Since my letter and calls have not stopped the emails from coming, and the “Internal Error” has not been corrected to enable me to stop them online, some appropriate intervention may be needed to get them to stop. I would appreciate your help in stopping them ASAP.Desired Settlement: I would like Conde Nast to stop sending me emails from [redacted] immediately.

Business

Response:

Dear [redacted]:

I am the Director of Consumer Marketing Compliance for Conde Nast Publications, which publishes Lucky. I am writing in response to your complaint with the Revdex.com.

At the outset, please let me assure you that our company takes its customer relations issues very seriously and appreciates it when our customers' concerns are brought to our attention .

I have instructed our dbase and our fulfillment house to not send you any more emails, effective immediately. This may take some time, but I assure you, it should not be the 60 days mentioned in your complaint. We have suppressed your email address from all of our lists as well as all of our outside vendors.

I truly apologize for any inconvenience this has caused you and if you have any questions, please feel free to contact me directly at [redacted] or ###-###-####.

Sincerely,

Conde Nast

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have charges on my bank checking account posted on ** August 2014, from Glamour Magazine of $21.84; and Allure Magazine of $21.84 authorized on ** August 2014 and posted on ** August 2014. I had cancelled, and not had a subscription with either magazine in over a year. I contacted both Allure and Glamour magazine on ** August 2014, and they informed me that I no longer had a subscription with them and there is nothing showing that they have charged me anything.

This is not the first time this has happened. These same charges has appeared on my bank checking account from Allure Magazine of $18.72 on ** August 2013, and Glamour Magazine of $18.72 on * August 2013.

The statement charges appear as such. [redacted] I purchased these two magazines through ULTA in a previous year.Desired Settlement: Stop charging me for a subscription I no longer have.

Business

Response:

Hi. Please know that we appreciate you contacting us. I have reached out to the Revdex.com last week and followed up with a call to ###-###-#### yesterday, to [redacted]. We have been researching this complaint and are having difficulty locating the offers mentioned (being disputed) on our system. We don't have any record of those magazines and amounts indicated. I would like the opportunity to discuss and obtain more information from [redacted] in order to come to a resolution. We are looking for a copy of the bill (with the # crossed out) or any additional information. Again, we are trying to research this but are having difficulty locating the records based on the information provided. I look forward to hearing back and resolving this issue.

My contact info is below:

Thanks very much,

Review: On December **, 2015 I cancelled my subscription to Self magazine on-line. Their system responded that I would receive a refund of $10.50.

Today I called Conde Nast Customer Service for the refund since I had not yet received it. I was told "no refund allowed" because it was a complimentary subscription from the M2 Media Group and that a subscription to Lucky magazine turned into a subscription to Self.

I took a screen shot of their system's response showing the refund.

I also have an order number of 13 digits but your system thinks it's a Social Security Number and I cannot proceed submitting my complaint if I include it here.

I do not recall the complimentary subscription.

Their system's response was misleading.Desired Settlement: Conde Nast needs to fix their system and not mislead customers about refunds.

I expect a written apology from the company and assurance from their Chief Technology Officer that this 'system bug' will be fixed.

And although I may not be technically entitled to a refund, it would be nice to receive it to smooth things over and maintain customer loyalty since their system set the wrong expectation with a customer. I do not want another subscription to Self or Lucky. I do not like those magazines.

Business

Response:

January **, 2016[redacted]Dear [redacted],I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes many magazines including SELF. I am writing in response to your recent complaint to the Revdex.com. We have researched your account. We do apologize for the technical issues on our website. Thank you for bringing this to our attention. I will pass this info onto our website manager immediately and make sure it is addressed. As you know, Lucky has ceased publication and in its place, you started to receive SELF. We have cancelled your subscription to SELF. You should not receive anything further from us, including subscriptions, bills, invoices or promotions associated with this SELF subscription. Please disregard if you do receive anything, as it must have already been in the mail stream. Also, we have requested that a refund, in the amount of $10.50 be sent to you. You should receive it within the next few weeks.Again, we do apologize for the inconvenience this situation has caused you. We take our customers complaints very seriously and do appreciate it when our customer’s concerns are brought to our attention.If you have any questions, you can contact me directly.Sincerely,WendyWendy E[redacted] Director, Consumer Marketing Compliance Condé Nast[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I will not consider the matter resolved until I receive the refund from them. Can this complaint be kept open until I receive the refund?

Sincerely,

Review: Being billed for a magazine (bon appetit) I never ordered. Tried unsuccessfully to contact them both by phone and web site.

I am a [redacted] year old male who would never order this magazine.Desired Settlement: Stop sending me their magazine and correct their billing error.

Business

Response:

Dear [redacted],

*GQ*, which is published by Condé Nast, seems to offer subscriber customer service which well corresponds to the values of the magazine.

I’ve written *GQ*’s customer service department several times at several different addresses requesting cancelation of my subscription and a refund for unmailed issues. So far, however, no one has acknowledged my correspondence, canceled my subscription or issued a refund.

I plan to write Condé Nast’s corporate headquarters in New York City requesting the same. I do not, however, harbor illusions about the likelihood of my correspondence being acknowledged or action taken on my request.

In the future, I do not plan on resubscribing to *GQ*. Instead, to read about the latest news and trends in men’s fashion, I recommend competitor *Esquire*.

Review: I've subscribed for this magazine for one full year and didn't want to renew my subscription. Nevertheless, without my consent, they ran my credit card for $24.00 without my permission or consent . CS was called and I was told that it would take 30 days...to recredit the amount on my account. It should never takes this long and I have the sentiment that it will never be done ! They advertise by the way one year for $10.00 or so for one year plus a gift that they never send. This is a complete rip off ! I want an early refund and a closure on my credit card before this happens again, to me or someone else.Desired Settlement: a refund for the past year of the total amount of the subscription.

Business

Response:

Dear [redacted],

I am the Director of Consumer Marketing Compliance for Condé Nast, which publishes Architectural Digest. I am writing in response to your letter to the Revdex.com. On the onset, let me assure you that our company takes its customer complaints very seriously and appreciates it when our customer’s concerns are brought to our attention.

I see that your subscription was on automatic renewal/continuous service. You should have received several notices that it was going to automatically renew. I apologize if this was unclear. Your subscription has been cancelled and you should not receive any more issues of Architectural Digest. Also, please rest assured that we no longer have your credit card number on file and you will not receive any more charges. If by chance, you do receive any additional bills and/or issues that have crossed in the mail, please disregard.

We apologize for the inconvenience this may have caused. If you have any questions, you can contact me directly.

Sincerely,

Review: Repeated attempts to have this vendor to STOP calling us. Sometimes twice a day.Desired Settlement: STOP calling us. Never call us again.

Business

Response:

Hi. We have responded to [redacted]. I have assured him that we have internally purged him from our Do Not Call/Do Not Promote lists. Also, we have reached out to our vendors and agents who sell on our behalf and asked that his name be removed, effective immediately.