Condeau Management Services Ltd

The customer is correct that on the first occasion the insulated glass arrived from the manufacturer with a crack and on the second occasion the glass broke during reglazing in our facilityThe customer was understandably upsetWe ordered the glass a third time and offered to go to the customer's home to install that glass rather than have him come in again(There is ordinarily a $charge for us to do the work at a customer's home, which we waived.) The customer accepted our offer and our records indicate that the glass was installed on September 5th, so this complaint comes as a surpriseWe have not heard anything since that time so we assume he was satisfiedWe will follow up with himAnthony M [redacted] CEO