Condocare Maintainers Ltd

I am rejecting this response because:I was not given a copy of this at the time of sale.Written on the invoice is "year parts and labour warranty.The salesperson clearly told me there were no charges for warranty claims.The individualthat I SPOKE WITH DIAGNOSED THE PROBLEM AS A BROKEN PART THAT WOULD BE REPAIRED UNDER WARRANTY BUT I had to pay for a service call.Since I did not receive a copy of the warranty.it is clearly a manufacturers defect as diagnosed over the phone by his tech If he refuses to honour the warranty written on the invoice I will have iit repaired and proceed to small claims court if there are any charges Sincerely [redacted]

Final Consumer Response / [redacted] (2000, 7, 2015/12/14) */ The unit has bee repaired to my satisfaction, althought the amount of time it took to have the repair done and the fact that neither the company ower nor rep bothered to return any of my calls is [redacted] The service tech was the only one who made an effort to keep in contact thank you for your assistance [redacted]

Initial Business Response / [redacted] (1000, 11, 2017/05/02) */ Here is the invoice she signedWe were more than fair with this customer on the price we had almost man hours with travel logged for the job at $ [redacted] per hr that does not include the fact that there was material and truck charge that we deeply discounted to help the customerWe were there twice to give her the price to re locate her unit and she agreed on the priceI talked to her twice and explained that an install typically cost $ [redacted] but because we could use some of the same materials and she gave me a story of how she had brain damage and needed help which we gladly did only to have her smear our name and reputation on your siteI have attached the signed document from the customerI really don't know what to do for this lady she is obviously deranged and I want this taken off the site because it is un warrantedAlso please check your records because we never received an e mail on the complaint rather had to wait to get it by mail which arrived last week Thanks

Dear *** ***
After carefully reviewing the customer file, Mr *** did contact our service department on Nov 7, as he was having issues with front panel not openingHe was then advised of the cost of call out fee or $+ tax and ** *** chose not to proceed with
the service ** *** is the owner of his warranty and can choose to have his unit serviced by any *** certified technician
I've attached the *** claims warranty that details: Conditions & Limitations, Limitations of Liability and Items Not Covered, Owner's Responsibilities, etcThis document clarifies the limited warranty on parts and labour as we conduct repairs on behalf of the distributor
If more information is required do not hesitate to contact us
Kind regards,
*** ***

Initial Business Response /* (1000, 5, 2017/08/02) */
I contacted [redacted] and discussed the issue of the leak. After investigation it was determined that the drain had become loose after we repaired the hose tha was destroyrd by mice. We are refunding the amount of the service call and the...

cleaning of the units to help offset the damages caused by the leak. [redacted] was fine with this arrangment.
Initial Consumer Rebuttal /* (2000, 7, 2017/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by a representative of Atlantic Heating and Cooling and he advised me I the first person I spoke to who told me they wouldn't do anything for the damage was wrong in saying so and they would refund the cost of cleaning and service of the machines which is good. I am waiting the refund now. I will say the Tech was professional and even though made a mistake apologized; fixed it and advised me he would personally talk to his manager to ensure it was rectified to my saisfaction

I am rejecting this response because:I was not given a copy of this at the time of sale.Written on the invoice is "10 year parts and labour warranty.The salesperson clearly told me there were no charges for warranty claims.The individualthat I SPOKE WITH DIAGNOSED THE PROBLEM AS A BROKEN PART THAT WOULD BE REPAIRED UNDER WARRANTY BUT I had to pay for a service call.Since I did not receive  a copy of the warranty.it is clearly a manufacturers defect as diagnosed over the phone by his tech.
If he refuses to honour the warranty written on the invoice I will have iit repaired and proceed to small claims court if there are any charges.
Sincerely
[redacted]

Final Consumer Response /* (2000, 7, 2015/12/14) */
The unit has bee repaired to my satisfaction, althought the amount of time it took to have the repair done and the fact that neither the company ower nor rep bothered to return any of my calls is [redacted]. The service tech was...

the only one who made an effort to keep in contact.
thank you for your assistance.
[redacted]

Initial Business Response /* (1000, 11, 2017/05/02) */
Here is the invoice she signed. We were more than fair with this customer on the price we had almost 5 man hours with travel logged for the job at $** per hr that does not include the fact that there was material and truck charge that we deeply...

discounted to help the customer. We were there twice to give her the price to re locate her unit and she agreed on the price. I talked to her twice and explained that an install typically cost $[redacted] but because we could use some of the same materials and she gave me a story of how she had brain damage and needed help which we gladly did only to have her smear our name and reputation on your site. I have attached the signed document from the customer. I really don't know what to do for this lady she is obviously deranged and I want this taken off the site because it is un warranted. Also please check your records because we never received an e mail on the complaint rather had to wait to get it by mail which arrived last week

Thanks