Condominium Property Management Inc

In the fall of we mailed a document to *** ***, which was returned by the post office without a forwarding address. When we checked *** *** Property records we found they had *** *** *** as the mailing address. We were unable to contact him otherwise because we did not have a phone number or email address listed in our data base. If I had some record to as when or how *** *** provided CPM with his change of address notification I would be pleased to look into why we did not update his account.I have placed *** ***'s offsite address (*** *** *** * *** *** ** ***), phone number, and email address into our database so in the future he should receive all community communications. *** *** is aware that the *** *** has an annual assessment in January of each year; so in the case he were to not receive an an annual assessment notice, it is my recommendation that he contact CPM at *** so the problem is caught before an attorney becomes involved.*** *** made a $1,payment on 4/23/and his balance due is $0.00.Customer service is an integral part of CPM's culture and I hope that these measures meet with *** ***'s expectations. Please let me know if any concerns remain.*** *** ** ***Community Property Management

Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@cpmgateway.com
On 8/5/the following response to Mr*** complaint was was sent to him via emailAs you will read in my explanation to Mr* that our contract with his homeowner Association allows CPM to
charge a transition fee to owners that sell their homeOur responsibility and work load is more than "providing minimal information"A management company provides the Title company with the current balance due, if there are planned special assessments, tracks the sale and transfer of the home to the new ownerAnd beyond the information we supply we have a financial responsibility to amend issues if our information were to be incorrectWhich makes us spend a reasonable amount of time assuring that the information we provide is accurate and timely
Please contact me if I can elaborate on this claim further
Dear Mr**
I am sorry that we have upset you by charging a fee to provide your Title Company with the status of your Fairfield Manor account and to transfer your homes records to the purchaser of your unit
As the sale of your home and/or the purchase of your next home had related fees for services from your Title Company, mortgagor, inspector, etcthe Transfer Fee that we can charge is within the contract that we have with Fairfield Manor
A Transfer Fee is so that owners support the cost of services that are related to the sale of the home, not the AssociationIf you decide to do some comparison shopping you will find that Transfer Fees are nationally a standard practice within the community management companies and that we charge as much as 25% less than our local competitors for this service
We have charged thousands of owners for this service over several years, and in fairness to all of those before you I am unable meet your request of a refund
I sincerely apologize that we have offended you; it was our intent to help you with the sale of your home, create a smooth transition to the purchaser, at a reasonable cost

Initial Business Response /* (1000, 10, 2015/07/10) */
Painting the foundation was not part of the painting contractA fact which was explained to Ms***The Association has a work order to paint the foundation and the on-site maintenance staff has been tasked with the painting

Dear Revdex.com, We have more than one [redacted] in our portfolio of owners.  Please let me know which address [redacted] is referring to and I will be happy to respond to his complaint. [redacted]

The leaves and other debris in the area behind Ms. Boyd's home is routinely cleaned up in the warm weather as part of lawn cutting.  At other times it is cleaned when requested by owners who back to the area.  There are 20 homes which back to this area, only Boyd requests clean up and that...

request usually comes after she cleans her back yard and throws the debris into the alley behind her home.  I have attached a picture of the area for your reference.The area behind her home is not intended for and has never been maintained as a primary access to her home or any of the other units which back to this area.  Claims that we do not address her legitimate work orders are total baloney.Although most of her reported roof problems appear to be from the skylight (which is her responsibility to maintain and replace)the Association wants to inspect her attic.  The entry to her attic is partially blocked by a large dresser.   She has been asked to either move the dresser or sign a waiver acknowledging that if she doesn't move the dresser it may be damaged when the contractor accesses the attic.  The Board has followed up with her on 3 occasions on this issue.  The ball is in her court. Jane Oliver

Complaint: [redacted]
I am rejecting this response because: This is a generic rejection obviously as they have yet to actually respond. To help clarify, this is [redacted], property [redacted].
Sincerely,
[redacted]

Upon a through inspection we have located the source of this odor and have taken all necessary steps to remove it.

Initial Business Response /* (1000, 10, 2015/12/16) */
The piering of Ms. [redacted]'s building is scheduled to start December 17, 2015 and she has been asked to supply the Royal Pines Condominium Board with a list of interior damages so that they may consider assisting with making the repairs.

Owner incurred legal fees because he rented his unit in violation of the Association prohibition against rentals.  We are the management company and we follow the direction of the Board.  The Board has not authorized any waiver of or reduction in the legal fees.  This owner needs to...

send a letter to the Board via the property manager requesting a waiver or reduction  these legal fees.  Tell us why here...