Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***
June 23,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com ID # ***
Dear *** ***:
We received the complaint
that you submitted to the Revdex.com where you feel that the
Promotional Cruise
Department may not be offering you promotional cruise prices
as describe in the terms and conditions of the Promotional Cruise certificate
you received
It is
my understanding that our Promotional Cruise Department worked with you to
address any concerns and was able to book you on the Carnival Paradise sailing 9/14/
for the correct promotional rate.
We consider your complaint
resolved and your Promotional Cruise fulfilled.
Sincerely,
Ronda C***
Customer Service Director
Pulaski Tickets & Tours,
Inc
Condominium Travel Club, Inc
January 15, *** ***
*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint ID *** Dear *** ***: We received the complaint you submitted to the Revdex.com where you indicated that you have not received your
refund of $after cancelling your Condominium Travel Club membership Our records indicate that you became affliated with Condominium Travel Club through a licensed seller of our services, *** *** *** ***, on 6/29/14. Your affiliation fee was processed through *** Climer’s merchant account. Records further reflect that you attempted to cancel your membership on 7/9/14. Although it was past the right to cancel period, *** *** *** did agree to process the cancellation At the time your membership with Condominium Travel Club was canceled and *** Climer was credited for the licensing fee paid to us from him to activate your membership. Unfortunately, *** *** *** *** is no longer a licensed seller of our services. Since we did not collect your affiliation fee we can not refund it. Sincerely, *** *** Customer Service Director Pulaski Tickets & Tours, IncCondominium Travel Club, Inc
*** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** You claim:I keep saying they do not save money on vacation packages and when I recognized this, I called to ask for a refund. I attempted to contact everyone involved, and no-one would return my calls or emails when I say this does not meet our needs because there are no savings to have when I have checked on hotel stays, vacation weeks or flights. When you have made a request for travel, we have given you travel options at the member rates we have agreed to provide you.You have not given us any examples of us not being able to save you money on these travel requests. We even went as far as to offer the travel for Free if we did not offer you savings on the promotional rate cruise you inquired about. Among other things, we offer savings on vacation weeks and hotels but not on domestic air booked; however, we will book your airfare as a member benefit at no cost.We have responded to every contact you have initiated. We will certainly talk to you or return your call if we miss your call.I do not want this membership, and this was discovered during my first attempt to contact. They do not send you information until after the day “cancellation”, whic does not give anyone time to check. I will not use this membership, and am asking for a refund. I would have asked them directly had they returned my calls.We provide you with a written contract describing your membership benefits, access to our website and to our travel agency office immediately upon joining.As explained in previous correspondence, we did return your calls. You sent an email asking for a refund and within two days, (while we were researching your request) you wrote to the Revdex.com. We have been corresponding through the Revdex.com ever sinceWe will take and return your calls if and when you call.On all the complaints I have read, all pricing is different, from to 8500, why is that?The pricing is different based on your level of membership. If this is such a “great club”, why would they not return the fees or any of the cost, if it will not be used? The salesman specifically stated, this is great if you will use it, if not, don’t buy it, and look at our Revdex.com rating, we are noted as an “A” company. This is noted on all of their sales materials during their presentationI will not use this membership, and I am asking for a refund. I am recognizing that I made a mistake, as soon as I attempted to “compare”, which was within a day period, please refund my vacation money.We feel we have lived up to the contract we signed with you; however, we understand you do not feel that way. We would like to encourage you to give us another try. In that regard, we would like to offer you $discount towards your next couple of vacations. A $rebate towards a cruise vacation and $rebate towards a condo vacation(see Terms on the certificate that describes how you can use the rebates).We are confident we can save you money on your travelDepending on how you travel you should save much more than you paid for your membership within a few years of booking vacations.We will send you your savings certificate as soon as we hear back from you.Sincerely,Condominium Travel ClubKyle ***Vice President Sales
Dear Mr*** If I understand you correctly you claim: ‘This company promises that all of their pricing will beat any other for hotel and condo travel but it does notadvertisingAlso they promise that if you are not satisfied that you can cancel your contract at any time which is again
not true.’ ‘They also promise a cruise free when you sign up, and led about where you can take your cruise to.’ You would like a refundWe cannot determine why you are dissatisfied with your membership because we do not have any records of you calling or emailing our office with any questions, concerns or travel requestsWe would be happy to work with you on any travel you would like to pursue in the future and will find you the lowest prices available at the time of your request. See our 150% Best Rate Guarantee*. We have contracts with many of the largest travel providers in the industry that assures you the best rates because you are members of Condominium Travel ClubWe gave you time to cancel your membership when you joinedIn your case, it was days because you were in Washington State. You are not obligated to renew your membership annually. Perhaps that was the point of confusionWe offered you a promotional cruise on your initial visit with us. It was not ‘Free’ but certainly was discounted up to $at our promotional pricing level depending on your itinerary. You had many choices for departure and many choices of itinerary. You could have departed from the port of Mobile, AL (days only) Charleston, S.C(day only), Long Beach, CA(or day only) Miami, FL(to day), Tampa, FL(or day only), Jacksonville, FL(or day only), Port Canaveral, FL(or day only), Galveston, TX(day only) or New Orleans, LA(or day only)You could have sailed to the Ba(Catalina Island, Ensenada), the Eastern Caribbean (Bahamas) or (Western Caribbean) Key West, Cozumel, Grand CaymanIf you wanted to upgrade to any other sailing or any other ship you certainly could have done that as well at our preferred pricing level instead of the promotional pricing levelThe preferred pricing level is guaranteed to be lowest rate available at time of bookingLiterally you could have chosen any ship, any destination and any port you wanted at our preferred pricing levelWe apologize for any misunderstanding and are here to assist you in any way possible in regard to your travel needsWe want to remind you that as part of your membership you have $annually to put towards a condominium week, cruise or vacation package. Because of this misunderstanding we would like to double that to $until your anniversary date of Oct 7th Please call us at any time for travel assistance. *** *** *** Sincerely, Condominium Travel Club Kyle *** Vice President Sales *Best Rate Guarantee Terms and Conditions The Best Rate Guarantee applies to the cruise fare, vacation package, condo or hotel rate onlyThe Best Rate Guarantee protection will not apply to prevailing government fees and taxes and/or fuel supplement chargesLower rates must be publicly advertised fares available to the general public and exclude group rates, charters or other Travel Agent promotions not offered to the general public, including but not limited to travel agent rebatesTo submit a Best Rate Guarantee, claim, visit condotravelclub.com online and complete all the information required on the Best Rate Guarantee claim formYou will be asked to provide the lower rate amount and where the rate can be foundLower rate must: i) be for the same accommodations and bed type, vacation travel provider and itinerary, ship, date, stateroom category and number of guests; and ii) be available for booking at the time Condo Travel Club reviews your completed Best Rate Guarantee claim formAll Best Rate Guarantee claim forms must be submitted online within hours of booking your accommodations, vacation package or cruise and verified by Condo Travel Club in order to qualify for the Travel creditThe Travel credit can be used for any form of travel booked through our private member agency Pulaski Tickets & Tours and is non-refundable, non-transferable and has no cash valueYou have months to use travel creditAny unused portion of the Travel credit will be forfeitedBest Rate Guarantee program may be discontinued or changed at any time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.our year old son is not able to take advantage of Condo rentals, even though we were told directly by the salesman that he would be able to do so The salesman outright lied to us and intentionally misled us in order to sell the membership We only learned this after purchasing a membership and upon a phone call to the *** ** office once our son had turned years old.we never would have purchased a membership if we had known our son would have to wait until he was years old to take full advantage of the membership We feel that the Condo Travel Club should issue a full refund of our membership as it's sale was based upon lies and misrepresentations.Regards,*** ***
Dear Ms***,If I understand you correctly you claim, “This company is nothing but liesThey never say anything about using second parties.” I am not 100% sure what you mean but you may be referring to using second parties to fulfill travel requests. If so, we do not claim to OWN all the vacation properties, travel suppliers, etc. In fact, we let you know in our paperwork that we have contracts with those suppliers to fulfill your requests. One of the ways we get you member rates is negotiating GREAT DEALS for Closed User Groups (members only) and wholesale rates from the suppliers we usePart of the terms of your contract states the following: 4) Although CTC does research the properties to try to ensure that members will be booked into quality accommodations and vacations, CTC does not own or control or assume any liability for any of the vacation properties, travel suppliers or related products and services provided by or through its program. CTC does not assume responsibility for any of the properties or travel companies member may use. Variations in accommodations, resort amenities and vacations may be experienced. You also state, “The cost for the rental cars they are referring to is the same price I found it forOne they found is moreNot "whole sale"“I see from your member record that we did some research on rental cars for youI do not have any notes in your file on what prices you were offered from other suppliers so I cannot comment on your statement.You claim, ”We have also done investigating into this company to know they are a complete conWe have contacted the attorney general here in the state of Florida.”I can assure you we are not what you are saying. We have been in business for over years and find members great prices and real value on travel every day. That is our mission and that is our promise to you.We have been registered in Florida as a Seller of Travel since (see attached) and have serviced many, many members from Florida.You state, “The offers you sent me where the same price if not higher than what I found them for.”Again, I can’t be 100% certain of what you are referring toI believe you may be referring to the accommodations we offered youI do not have any notes in your file on what prices you were offered from other suppliers so I cannot comment on your statement.I do show that we quoted you accommodations in *** at the *** Resort on June 5th. The Hotel was offering a rate of $for two rooms and we offered you a rate of $2246.81…member savings $Also for Ocean Point. The Hotel was offering a rate of $for one room and we offered you a rate of $1162.75…member savings $147.87.We did more research for you and offered you on June 12th the following: *** Resort $1132.64...member savings $561, ** *** Resort and Marina $1364.04...member savings $70, *** *** Resort and Marina $1441.80...member savings $455, *** *** Resort $1522.80...member savings $303, *** *** *** Resort and Marina $1607.04...member savings $295. We also gave you some other quotes on bedroom condominiums for the same time frame in about the same price range as the hotels ($and $2400) which represented a much better value then the hotels.You also claim, “Your not a company that that's there 24-stated in the presentationThey are a complete fraudThey mislead you trick you in believing that you can do as you want when they want.”I am not sure what you think you heard in the presentation but our site is available to use 24-7. Our operations are open early in the morning at AM and late at night PM, days a week for your convenience. We put the hours of operation on the top of your contract. We work very hard to find you the vacation experience you are looking for at the best price possible and we honor what we write in your contractYou state, “The "free" Cruise isn't even freeI called to book it and it's up sell to this pay this ectThis company has been investigated shut down and placed under different namesWe want nothing to do with thieves.”The promotional cruise you were offered was never advertised as “Free”. We put the terms of the cruise on the form you were given at the time of the offer. We have you sign it to make sure you were given the opportunity to read the terms before you listen to our presentation. (see your signature attached to the terms of the offer).I am not sure what you are referring to in regards to your claim we have been shut down and placed under different names. We have never shut down and never changed our name.Again, we apologize for any misunderstandingWe will pay for your accommodations in one of our condominiums for up to people The only restriction is that it cannot be during a Holiday. We will also provide you with a midsize rental car for the week you are on vacation.Sincerely,Condominium Travel Club, Inc. Kyle H***Vice President of Sales
*** * ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** Dear Mr***, Sorry for the delay in response. We did not get your response emailed to us from the Revdex.com. Since we did not hear from you we thought your issues had been resolvedWe were reviewing your file and found your response on their website last weekIf we understand you correctly you claim: They keep saying they've no recordsI talked to people on the phone making these requests, so them having "no records" doesn't help meAnd I filled out a request for timeshare information at least twiceAnd the honeymoon incident, that keeps coming back up - I asked for a price on a specific hotelA specific suite at a specific hotelWas told I'd get an answer, and by the time they responded the place was bookedI feel like I'm just getting the same "we have no records" talk over and over - I spent a couple days talking to a rep on the phone about Iceland toursI appreciate the offer of a free vacation, but I don't see how I can continue to work with this organization when I get what I feel to be rude, infrequent, or delayed responses, denial that anything went wrong (or outright denial that I even made a request), and in general what seems to be a service I deeply regret purchasing as I can find pretty much the same deals (when I actually want them) online I think this service would probably be fine for a lot of people who plan their or weeks a year months in advanceWe were told someone would be there and be able to book while we were lookingWe explained to our salesman that we might be looking at a vacation for the coming weekend on a Thursday and he said "yeah just call they'll book right then" - it isn't a problem that you need a few days to get packages together.We again apologize for any miscommunication or misunderstandings concerning your Iceland tour request and Honeymoon accommodation requestWe are not saying the incidents did not happen, we are saying we have a gap in our records showing any communication on the matterSince we cannot see what transpired on our end we are taking your word that it happened and total responsibility for the incident That is why we offered you a second honeymoon on usIn regard to your Condominium Request for *** *** Michigan we are not sure when the communication breakdown occurred. We did give you a few options. $for a week in a one-bedroom condo or $for a week in a two-bedroom condoYou cannot find the same deals online that we offer you. We have negotiated member only rates and discounts available to Closed User Groups with our travel suppliers. Those rates and discounts are not offered on the internet. That does not mean you will never find the same deal in the same area as we offer you on the internetWhy does that happen? As you probably know, pricing is dependent on the quality of the property. For example, you can stay on the outskirts of a tourist area much cheaper than staying in the heart of the tourist area. You can stay at a 2-star hotel much cheaper than you can stay at a 5-star hotel. We will beat pricing that is ‘apples to apples’ comparisons with your membership pricingYou do not have to plan your trips months in advance. We offer you instant quotes over the phone on travel you would like to bookWe send you last minute deals and inventory weekly through your emailWe have inventory immediately available that you can book instantly on our website. Frankly, depending on what you are trying to book you will find the best rates on unused hotel rooms, condominiums or cruise space at the last minute. Those specials of course are totally dependent on the time of year, area you are traveling and space availability. Just to be fair to our travel department I want to clarify ‘instant quotes’. If you are planning a complicated trip that involves air, accommodations and possibly tours we will not give you and instant quote. It takes a little time to put all the pieces of your itinerary together. If you are going to *** *** tomorrow and need a hotel and a flight we will give you an instant quoteYou probably know how much time it takes for a ‘do it yourself’ trip on the internetThe research and booking takes some time We operate under the same conditions but with many more resources to choose from. Sometimes it does take a little bit of time to pull all those resources together to assure we are getting you the best ratesUse our service and if we cannot beat the pricing you find on the internet we will give you your money backYou will have to follow the terms of our Best Rate Guarantee to qualify for this offerBasically, it has to be a price comparison for the same property, cruise or vacation package that you purchased You will need to keep records of the purchase showing the final price of the Cruise, Condominium, Hotel or Vacation package as compared to the member price we offered. There is a form we have on our website under our 150% best Rate Guarantee to use. We look forward to working with you in the futureSincerely, Condominium Travel Club Kyle *** Vice President Sales
If I understand the complaint, [redacted] claims that Condominium Travel Club fraudulently submitted documents in her name to apply for credit through Genesis financial. That is not the case. We have a signed credit application by Ms. [redacted] asking for Mid America to issue her a...
Credit Account. Also a signed authorization form charging her account for $3995.00. Ms [redacted] also claims she '..backed out of the deal before completing all of the financial documents, which I have documented in email correspondance to and from CTC. " We do not have a record of her intent to cancel. We have a Truth in Lending document and membership contract signed by her through docusign and sent to her at the time of the sale. The contract also included two copies of her right to cancel the membership within three business days of purchase. She received a Welcome package from both Genesis and Condominium Travel Club confirming her sale.We apologize for any misunderstanding but her line of credit was established with Genesis Financial at the time of the sale and our ability to cancel that has long past. I will be happy to include a copy of all paperwork but I could not get the attachment widget to work on this response form. If we can do anything for her in regards to her membership benefits we are here to assist.Sincerely,Kyle [redacted]Vice President Sales
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Condominium Travel Club's responses have not addressed our concerns. CTC has not provided what they promised verbally or in writing, as was detailed in our earlier correspondence to the Revdex.com. We considered CTC's last offer but in trying to get on the CTC website to see what may be available, we were surprised to see that we no longer have access to the site even though we signed up for a full year. Yet another example of CTC not providing what they promised. This has only made us more upset with the way CTC does business and we would respectfully request that that we be given a refund in full. If CTC is unwilling to provide a full refund, we would request that the Revdex.com adjust their grade accordingly and post all facts from this investigation on the Revdex.com website. [redacted]Regards,[redacted]
Dear Mrs. [redacted],If I understand you correctly you claim:‘…I have a service dog and a companion dog that travel with me always… I found out that …… pet friendly condo… weeks did not apply. ….’Pet friendly condos are available but the supply is limited. We apologize for any...
This company is nothing but lies. They never say anything about using second parties. The cost for the rental cars they are referring to is the same price I found it for. One they found is more. Not "whole sale". We have also done investigating into this company to know they are a complete con. We have contacted the attorney general here in the state of Florida. The offers you sent me where the same price if not higher than what I found them for. Your not a company that that's there 24-7 stated in the presentation. They are a complete fraud. They mislead you trick you in believing that you can do as you want when they want. The "free" Cruise isn't even free. I called to book it and it's up sell to this pay this ect. This company has been investigated shut down and placed under different names. We want nothing to do with thieves.
Dear Mr. [redacted], If I understand you correctly you claim: ‘… We listened to a sales pitch and were enticed to join. The very few times that we tried to use the service we were told you have given enough notice, or we do not have inventory on all of our properties so we could not help with that. Not...
to mention when you fill out the papers on the website and they say someone will get back with you and they don't; so you have to follow up with them. This was by no means not worth the money that they have charged us and you have to pay $200 per year to renew the service with them that you cannot even use. I want a refund….’ Our records show you have made a request for service three times. The first was a request to the Historic District in Wilmington, NC. In January of this year We explained to you at the time that we do not have condominiums in that area. Condominiums are typically located in popular vacation areas but are not available in all places you might travel. We have membership rates for hotels in areas condominiums are not located. We made you some hotel offers and did not hear back from you. The second was a request for the Florida Keys made in May of this year. You made your request and we had an offer to you within 4 days of your request. You took the property offered. Your membership saved you $450. The third was an inquiry about prices in Cape Cod (air, car and hotel) for the same week of your request. You wanted to use your $100 Travel Award toward your vacation. We wanted to do some research for you and call you back but you just wanted ballpark prices immediately. We gave you what we saw in our GDS without checking all our suppliers and did not hear back from you. We apologize for any miscommunication. As far as our notes indicate, we are servicing your membership and responding to all your inquirers. You will not realize savings of hundreds or thousands of dollars on every trip you take. The savings are dependent on the type, timing and duration of your request. Our records indicate that we have serviced your requests and do not feel a refund is appropriate. We would like to offer you some extra savings on your next vacation by doubling the value of your Travel Award. You can apply $200 toward your next vacation package, condo or cruise through your membership expiration date in 2018. We will also pay for your renewal in 2018. Again, we apologize for any perception that you have in regard to our lack of communication and will work hard to keep you satisfied in the future. Sincerely, Condominium Travel Club Kyle H[redacted] Vice President Sales
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will hope CTC will ensure the sales representatives receive better education regarding allowing your customers time to fully review any contracts at hand and also allow your customer to click 'I agree' on the Docusign. We were not allowed to review the full contract and did not click to agree. Our sales representative unfortunately did that for us. I firmly stand by my experience with the CTC (the sales representatives, managers, and presenter this day) as I expressed earlier including what I felt. My husband and I tried to make it work in the days following the sales presentation, but no one seemed to be able to pick up a phone and call us to fix our problem. We did not have time to wait as the looming three day cancellation period quickly arrived. A company should be more than willing to help a customer, but that was not the case for us. I appreciate [redacted]'s help in resolving what she could, and my complaint had nothing to do with her. It is all directed toward the staff the day of the presentation. I called Genesis a couple weeks ago and closed the account with them. Also, I hope CTC will put in place safeguards with people's sensitive information. Our SSNs and credit card number were fully unencrypted and anyone could steal our info.I understand CTC has an A+ rating because they are able to close out complaints made, but I hope other consumers are smart and read reviews and the previous complaints then take time to think before spending thousands of dollars with this company. All the complaints and reviews I've read fall in direct line with my experience as well. I need nothing further.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As previously stated, we purchased membership based upon the promises from your representative concerning nude travel. Most of our travel revolves around nudism. As we have inquired unsatisfactorily regarding this type of travel, we feel entitled to a refund.Regards,[redacted]
[redacted] Dear [redacted] We received the complaint that you submitted to the Revdex.com where you feel that the Promotional Cruise Department may not be offering you the promotional cruise prices as describe in the terms and...
conditions of the Promotional Cruise certificate you received. Records indicate that you had requested peak sailing dates; which are considered an upgrade as it is outside of the terms and conditions of the certificate. If you are interested in utilizing your promotional certificate on future travel please contact me directly to help facilitate the process. Per our conversation, your Condominium Travel Club membership is completely separate from the promotional cruise certificate. To date our records do not indicate you have attempted to utilize your membership benefits. All of the benefits outlined in your membership contract are available to you and in order to see the value you have to use the services. As discussed, we are unable to cancel your membership and instead encourage you to utilize the services available to you when you are able to travel. Please feel free to contact me directly at ###-###-#### if you need further assistance. Sincerely, Ronda C[redacted] Customer Service Director Pulaski Tickets & Tours, Inc. Condominium Travel Club, Inc.
Response to [redacted] and [redacted]. Member #[redacted] Re: Revdex.com complaint 10/06/17 Dear Mr. and Mrs. [redacted], If we understand your complaint correctly you have three different issues: 1) You were lied to in the presentation concerning the availability of cruise options from Port Canaveral. You...
could not view the cruises because you were given a password to our website three days after you joined. You state: “On August 4, 2017 we attended a presentation put on by Condominium Travel Club. We live in Melbourne, Florida, 20 miles from Port Canaveral. We are now retired and only interested in cruises leaving from Port Canaveral traveling to many different locations. We were told that they deal with 15-20 cruise lines and that they go all over the world from Port Canaveral.” “We purchased the travel package from them at that time. Three days later, we received a temporary password in order to log in to view the places that we could cruise to. We could not view these packages prior to having the password. After searching their website, we found only two cruise lines traveling to two destinations. We called CTC to see if we were missing something. They agreed that they only had two cruise lines and two destinations.” “This company falsely stated what we were getting, even though we stated exactly what we wanted to do on our vacations.” 2) We used stall tactics to get you past your cancellation period and would not respond to your concerns. You state: “They have used stalling tactics in order for us to go past the three day period for us to cancel our membership.” 3) You want a full refund. You requested it over the phone within the three days but were not told how to cancel. You state: “We requested a full refund. We requested the refund on August 9th, which was within the three day cancellation policy, but it was done over the phone, and were not told at that time to put it in writing.” “They have taken us for thousands of dollars for a package that was not what was promised, and something that we will never use.” “Their only response is that it was past the three days. Condominium Travel Club should not be allowed to lie during the presentation in order to make a sale, and then inform us that we are in the wrong because we did not file within three days.” Response to issue #1. You were lied to in the presentation concerning the availability of cruise options from Port Canaveral. You could not view the cruises because you were given a password to our website three days after you joined. You are confused about your cruise options from Port Canaveral. Your claim about not receiving a password to our website is not true. You received a temporary password to our site as soon as you signed the paperwork. It can be clearly seen on page three of your paperwork (not attached for security reasons). You were emailed the contract the minute you signed it. As explained in our previous response on 09-05-2017 (attached), there are not currently 15 to 20 cruise lines that leave out of Port Canaveral but there are “many” cruise lines that do. There are never 15 to 20 major cruise lines leaving out of a particular port at any given time because there are not that many Cruise Terminals at any Port. Unlike an airline, the ships are much larger and require a lot more space for a terminal. There are 15 different Cruise Ships from Four of the largest cruise lines in the world that leave from Port Canaveral on a regular basis. ([redacted]), [redacted] (CCL), [redacted] (DCL) and [redacted] (NCL). You have over 1000 cruise itineraries available to you in the next year from those 15 ships and those 4 cruise lines. Let me expand a little more on your cruise options. I have enclosed a list of available cruises in the next 6 months (see excel spread sheet called “PORT CANAVERAL CRUISES OVER THE NEXT 6 MONTHS”). Not only can you cruise to the Bahamas but you can cruise to many, many places in the Caribbean, Cuba, Bermuda as well as Mexico and Latin America. Within the next year you can continue to “Travel the World” and visit Spain, Portugal and cruise through the Panama Canal. On August 21st one of our travel agents offered you a NCL ([redacted]) sailing that goes from Port Canaveral to Barcelona that would save you a total of $422.40 for an inside cabin. That is a quarter of the cost of your membership on just one cruise. If you upgraded to a better cabin you would save almost half the cost of your membership. Perhaps your misconception between cruise ships and cruise lines was the subtle difference not communicated well enough to you at the time of the presentation or when you spoke to our travel agents. You do not have 15 to 20 cruise lines leaving port Canaveral but you do have 15 cruise ships leaving the port. You have tons of cruise ports and itineraries available to choose from including transatlantic cruises. The other thing that was probably not explained in the short time we had with you is that cruise lines continually change itineraries and ports. Every year there are new cruise lines leaving particular ports as they experiment with what is most profitable for them. Other cruise lines are coming in and out of Port Canaveral in the future. RCCL and CCL started operations in 2009, DCL started in 2011 and NCL sometime later. Mein Schiff 6 is scheduled to use the cruise terminal in the Fall of 2017 and MSC Divina is scheduled to sail from Port Canaveral at some point in the future. Here is a breakdown of the ships and Ports of Call available to you from Port Canaveral. Disney Cruise Line (DCL) currently has 4 ships sailing out of the Port Canaveral. [redacted] Magic, [redacted] Wonder, [redacted] Dream, [redacted] Fantasy. According to the DCL website you can sail to the following Ports leaving from Port Canaveral: Willemstad, Curacao – Tortola, British Virgin Islands – St. Thomas, U.S. Virgin Islands – Philipsburg, St. Maarten – St. [redacted]’s, Antigua – San Juan, Puerto Rico – Puntarenas, Costa Rica – Oranjestad, Aruba – Miami, Florida – Kralendijk, Bonaire – Key West, Florida – George Town, Grand Cayman – Fort-de-France, Martinique – Falmouth, Jamaica – Cozumel, Mexico – Costa Maya, Mexico – Castries, St. Lucia – Castaway, Cay – Bridgetown, Barbados – Basseterre, St. Kitts. [redacted] (NCL) currently has 5 ships that sail out or Port Canaveral. Norwegian Breakaway, Norwegian Epic, Norwegian Sun, Norwegian Escape and Norwegian Jem. According to the NCL website you can sail to the following Ports leaving from Port Canaveral: Tortola, British Virgin Islands – St. Thomas, U.S. Virgin Islands – Key West, Florida – George Town, Grand Cayman –Falmouth, Jamaica – Ocho Rios, Jamaica – Great Stirrup Cay, Bahamas - Nassau, Bahamas - Royal Naval Dockyard, Bermuda - Funchal, Madeira – Seville, Cadiz(Spain) – Gibraltar, United Kingdom – Granada, Malaga (Spain) – Barcelona, Spain – Havana, Cuba [redacted] Cruise Line (CCL) currently has 4 ships that sail out of Port Canaveral. According to the CCL website you can sail to the following Ports leaving from Port Canaveral: Freeport, Bahamas - Nassau, Bahamas – St. Kitts – Grand Turk - Amber Cove – Princess Cays – Halfmoon Cay Royal Caribbean Cruise Line (RCCL) currently has 2 ships sailing from Port Canaveral. Majesty of the Seas and Oasis of the Seas. According to the RCCL website you can sail to the following Ports leaving from Port Canaveral: CocoCay, Bahamas - Nassau, Bahamas – Grand Bahama, Bahamas Response to issue #2. We used stall tactics to get you past your cancellation period and would not respond to your concerns. Your claim is false and without merit. It is simply not true. You received copies of your contract along with your rights of rescision in your email accounts. If you would have viewed your contract you would have seen clear, easy to understand instructions on how to cancel. We did not know about your desire to cancel until we received your email of August 17th 2017. I have attached a copy of the contract you viewed and signed at the time of your purchase. I have enclosed what is called an ‘envelope’ of the electronic history of your contract. It shows when you signed, where it was sent and when it was viewed by you. Odd pages of the ‘envelope’ report show a list of what transpired, Even pages have the IP address of the location the document was viewed. According to the electronic envelope report, we sent you the contract the minute you signed the documents. The contract and your right of rescission was sent to the email addresses you provided at 7:50 PM on 08-04-2017. The emails you provided were: [redacted] and [redacted] The IP addresses are different when you were viewing the document. That means it was viewed from a different location than where they signed it. Our records show that you ([redacted]) viewed the contract 7 times from 09-24-17 through 09-26-17. You had the contract in your email since 08-04-17 but you did not view it until that time. If you wanted to know how to cancel or view your temporary password you could have viewed your contract or called us and asked. We DO NOT use stall tactics. Response to issue #3. You want a full refund. You requested it over the phone within the three days but were not told how to cancel. We do not believe you requested a refund within three days over the phone or we would have explained to you what to do. Our records do not show you wanted a refund until your email to us on 08-17-2017. In our response to you on 09-10-17 below, we offered to give you an additional $200.00 towards your next cruise because of any misunderstanding. We felt a refund was not warranted because you misunderstood your vast cruise options available at one of the ‘Busiest Cruise Ports in the World’. We thought our explanation and offer would clear up any misunderstandings. Obviously, it did not. We will issue you a full refund but we are saddened by your rhetoric in light of the facts we presented to you. We have been in business for over 25 years. We have signed up well over 50,000 members since our humble beginnings and given sales presentations to over 150,000 families. The 13 Revdex.com complaints you see are some misunderstandings similar to yours that represent .000086 of the families we talked to and .00026 of the families that are or have been members. Sincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Response on 09-05-17 to initial complaint emailed to us on August 17th, 2017, your wrote: You would like a full refund for our Condominium Travel Club membership. During the 2 hour presentation on August 4, 2017, we made it very clear that we live 20 miles from Port Canaveral and would like to take many cruises from that port. We are not fond of [redacted] cruises, and were assured that there were many other cruise lines that left from Port Canaveral. We expressed an interest in taking many cruises and seeing many places, and mentioned that we had already taken an Alaskan cruise and cruises to the Caribbean. We were told that we would receive weekly emails with pages of hot deals, trips, and specials which would include resorts, condos and cruises. We have received one email with one condo. Secondly, the people who participated in the 2 hour presentation were all given a free cruise, leaving from many ports, with different destinations. We were told that we would have to pay the taxes for the cruise. The only stipulation was that we had to book at least 90 days out. Being retired, we are very flexible for travel dates. Yesterday, I spent the better part of the day researching the website for the various trips and deals. I specifically looked at the cruises leaving Port Canaveral, and then trying to book our free cruise. It did not take long to search cruises from Port Canaveral, since there was only one cruise line - [redacted], and two destinations - Bahamas and Caribbean. As we stated at the presentation, we did not like [redacted], and we wanted to go many places. This left us with one destination (Bahamas) on a cruise line that we don't like. This was not what we were told at all. We then tried to book our free cruise. We understood that it would be on [redacted], and we wanted to take a 5 day cruise. Understanding that we needed to book 90 days in advance, that left November, December, January, and February, since the expiration date was February 4. The website further explained that cruises would have to be taken September through December (off peak times), and could not be scheduled during holiday weeks. This meant that we had a couple of weeks in November, and a couple of weeks in December. This was not made clear to us at the presentation. The website went on to say that after submitting the three preferred weeks, someone would get back to us in 7-14 days. The free cruise is not a big deal, but we weren't told how it actually works, and the difficulty in scheduling dates. The Port Canaveral departure to many destinations on a cruise line other that [redacted] IS a big deal. We feel that we were lied to in order to make a sale. We apologize for any misunderstandings regarding the promotional cruise certificate you received, emails with the weekly travel deals and cruises and itineraries leaving from Port Canaveral. Promotional Cruise Certificate: The promotional cruise department was very prompt in their response to your Promotional Cruise request. You registered your certificate on August 17th. Based on your requests they sent you offers on August 21st. As you are aware the Promotional cruise is not free. If space is available for the time you request, you pay only taxes and fees in the range of $155 to $231 per person depending on your itinerary. You were offered the following. 11/12/17 - [redacted] Liberty – 4 Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4F - Inside cabin with 1 King or 2 Twin beds - $294.28 per person 12/4/17 - [redacted] Liberty – 4 Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4A - Inside cabin with 1 King or 2 Twin beds - $244.75 per person 12/17/17 - [redacted] Liberty – 4 Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - $193.55 per person (taxes, port expenses, any/all fees rate) - 4B - Inside cabin with 1 King or 2 Twin beds - $278.35 per person It is our understanding your first request for the promotional rate was sold out but they did offer you a nice upgrade saving you $200 off the price available online ($434.28 per person and we quoted $294.28 per person). Weekly travel specials through email: You joined on Friday Aug 4th, 2017. Our IT department said you were signed up for our weekly email specials on Friday Aug 11th. The soonest you would have received them is the following week. You would have received Hot Week specials and Vacation Alerts. That would explain why you received one email at the time you sent the request for a refund. Port Canaveral options: I asked our travel operations team to reach out to you when we received your complaint. They said they did so and explained to me what options you were given. Here is a summary of those conversations. It is my understanding when you originally called our office one of our agents (Debbie) discussed cruise options with you for Port Canaveral. At the time, she explained there were several top cruise lines leaving Port Canaveral. You could choose from [redacted], Royal Caribbean, [redacted] and [redacted]. Our travel department manager (Jennifer Harvey) called you again to give you a breakdown of itinerates. As you stated, most are for the Caribbean and the Bahamas out of Port Canaveral. There are repositioning cruises to other destinations such as the cruise she mentioned on NCL to Barcelona Spain for only $422.00 pp. Options beyond that extend to other cruise ports. There are more cruise options from Florida than any other State in the country. You are 2 and half hours from Tampa that will get you cruises to the Western Caribbean and Mexico. You are 3 hours from Ft. Lauderdale which will get you many cruise itinerary options. We are not sure what else we could do to take care of your concerns but are willing to work with you. Please let us know if we can do anything else. Because of the misunderstandings, we would like to offer you a $200 credit on your next cruise. Sincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Revdex.com, Inc, [redacted] To Whom It May Concern: We are in receipt of the Revdex.com complaint submitted by [redacted] on 12/29/15 and we appreciate the opportunity to address his concerns. Our...
records indicate that [redacted] joined Condominium Travel Club on 10/29/15. Per the signed membership contract he was given three days to review membership benefits and decide if he wanted to retain them or not. We have no record of a cancellation request being submitted during the three day right of rescission period. On 11/4/15 the Cruise Cert Department received a request from [redacted] to redeem the Promotional Cruise he was given for attending the sales presentation. Prices were given based on the terms and conditions of the Promotional Cruise certificate. Notes reflect that he requesting a 7 day Western Caribbean cruise with peak sailing dates which are outside of the cruise certificate guidelines; therefore he was quoted preferred pricing. On 11/24/15 the Cruise Cert Department spoke with [redacted] and discussed availability and pricing on a 5 Night Carnival Victory cruise during peak sailing times. At that time he was again quoted preferred pricing since he asked for peak sailing dates. To date he has not contacted the Cruise Cert Department to redeem his Promotional Cruise Cert. On 11/12/15 [redacted] contacted our Travel Department to request quotes for a 7 day Western Caribbean cruise departing from Miami, FL on 1/16/16. He was provided quotes at member rates with a membership net savings of $195.20. Again, we did not hear back if he was interested in booking this cruise. On 11/30/15 Lois contacted our Travel Department to request quotes on a Carnival Alaskan cruise in May of 2016. He was provided with several quotes in double occupancy cabins with member savings of about $300 per person. He was unsatisfied with the savings we offered and claimed stated that at the sales presentation they were shown a cruise for $400 per person for a balcony. Our travel agent explained that pricing shown during the presentation are examples of past members savings and rates are always subject to change based on availability. He claimed that he was told prices would be valid for 90 days. At that time [redacted] stated that he wanted cancel his membership. His travel agent explained that his membership includes much more than just cruises. We did point out how his membership benefits do work as we had been able to show him the savings off the public rates on his cruise requests. We explained that he had three business days to cancel his membership and he is past his right of rescission. On 12/2/15, as a courtesy, our Travel Agent offered [redacted] $150 per person (for two people) towards the Alaskan cruise she had quoted him for any misunderstanding there may have been when he attended the sales presentation. [redacted] stated that he had to discuss this with his wife and would get back to us. To date we have not heard from him to utilize the $300 credit we offered him. On 12/28/15 our office received a call from [redacted] asking to cancel his membership as he had a stroke and feels he can not utilize his benefits. It was again explained to him that he had three days to cancel his membership and that he is past his right of rescission. We have provided service to [redacted] per his membership contract and have explained the many other benefits available to him. While we sympathize with his recent health issues we are unable to refund of the purchase price of his membership. Accommodations can be made for most health impaired travel situations and we are here to assist him with all of his travel needs. Furthermore, most membership benefits can be shared with family and friends. We would like to extend our offer again of $150 per person towards an Alaskan cruise for two traveling anytime in 2016. We will note his membership profile with the credit and we encourage [redacted] to utilize his many membership benefits. He can contact our office at [redacted] for any of his travel needs. Sincerely, Ronda [redacted] Customer Service Director Condominium Travel Club, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This club is not what I expected. I called and emailed with no response to cancel the membership. I would really appreciate the consideration for a full refund. I have recently had surgery, and my wife is preparing for spinal surgery. We are exhausted with trying to obtain a refund. In your proposal you suggest in a few years, we will save money from joining. We will not use this membership as it was misleading. Your offer of a “discount” on travel is unacceptable because we wont be traveling. Why don’t you credit us 3k against the membership and I’ll donate the 2k as a representation of my stupidity for not checking on this club earlier, although I don’t think it would have made a difference. When everything to say has to be through typing and no voice communication, there lies a problem. Please refund our money, so I can contribute to a worthwhile cause of those in need in our California community. Please refund, refund, refund! Why would this company not entertain this request, when a client is so dissatisfied and unhappy with a product?
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***
June 23,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com ID # ***
Dear *** ***:
We received the complaint
that you submitted to the Revdex.com where you feel that the
Promotional Cruise
Department may not be offering you promotional cruise prices
as describe in the terms and conditions of the Promotional Cruise certificate
you received
It is
my understanding that our Promotional Cruise Department worked with you to
address any concerns and was able to book you on the Carnival Paradise sailing 9/14/
for the correct promotional rate.
We consider your complaint
resolved and your Promotional Cruise fulfilled.
Sincerely,
Ronda C***
Customer Service Director
Pulaski Tickets & Tours,
Inc
Condominium Travel Club, Inc
January 15, *** ***
*** *** *** *** ***
*** *** ** *** Re: Revdex.com Complaint ID *** Dear *** ***: We received the complaint you submitted to the Revdex.com where you indicated that you have not received your
refund of $after cancelling your Condominium Travel Club membership Our records indicate that you became affliated with Condominium Travel Club through a licensed seller of our services, *** *** *** ***, on 6/29/14. Your affiliation fee was processed through *** Climer’s merchant account. Records further reflect that you attempted to cancel your membership on 7/9/14. Although it was past the right to cancel period, *** *** *** did agree to process the cancellation At the time your membership with Condominium Travel Club was canceled and *** Climer was credited for the licensing fee paid to us from him to activate your membership. Unfortunately, *** *** *** *** is no longer a licensed seller of our services. Since we did not collect your affiliation fee we can not refund it. Sincerely, *** *** Customer Service Director Pulaski Tickets & Tours, IncCondominium Travel Club, Inc
*** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** You claim:I keep saying they do not save money on vacation packages and when I recognized this, I called to ask for a refund. I attempted to contact everyone involved, and no-one would return my calls or emails when I say this does not meet our needs because there are no savings to have when I have checked on hotel stays, vacation weeks or flights. When you have made a request for travel, we have given you travel options at the member rates we have agreed to provide you.You have not given us any examples of us not being able to save you money on these travel requests. We even went as far as to offer the travel for Free if we did not offer you savings on the promotional rate cruise you inquired about. Among other things, we offer savings on vacation weeks and hotels but not on domestic air booked; however, we will book your airfare as a member benefit at no cost.We have responded to every contact you have initiated. We will certainly talk to you or return your call if we miss your call.I do not want this membership, and this was discovered during my first attempt to contact. They do not send you information until after the day “cancellation”, whic does not give anyone time to check. I will not use this membership, and am asking for a refund. I would have asked them directly had they returned my calls.We provide you with a written contract describing your membership benefits, access to our website and to our travel agency office immediately upon joining.As explained in previous correspondence, we did return your calls. You sent an email asking for a refund and within two days, (while we were researching your request) you wrote to the Revdex.com. We have been corresponding through the Revdex.com ever sinceWe will take and return your calls if and when you call.On all the complaints I have read, all pricing is different, from to 8500, why is that?The pricing is different based on your level of membership. If this is such a “great club”, why would they not return the fees or any of the cost, if it will not be used? The salesman specifically stated, this is great if you will use it, if not, don’t buy it, and look at our Revdex.com rating, we are noted as an “A” company. This is noted on all of their sales materials during their presentationI will not use this membership, and I am asking for a refund. I am recognizing that I made a mistake, as soon as I attempted to “compare”, which was within a day period, please refund my vacation money.We feel we have lived up to the contract we signed with you; however, we understand you do not feel that way. We would like to encourage you to give us another try. In that regard, we would like to offer you $discount towards your next couple of vacations. A $rebate towards a cruise vacation and $rebate towards a condo vacation(see Terms on the certificate that describes how you can use the rebates).We are confident we can save you money on your travelDepending on how you travel you should save much more than you paid for your membership within a few years of booking vacations.We will send you your savings certificate as soon as we hear back from you.Sincerely,Condominium Travel ClubKyle ***Vice President Sales
Dear Mr*** If I understand you correctly you claim: ‘This company promises that all of their pricing will beat any other for hotel and condo travel but it does notadvertisingAlso they promise that if you are not satisfied that you can cancel your contract at any time which is again
not true.’ ‘They also promise a cruise free when you sign up, and led about where you can take your cruise to.’ You would like a refundWe cannot determine why you are dissatisfied with your membership because we do not have any records of you calling or emailing our office with any questions, concerns or travel requestsWe would be happy to work with you on any travel you would like to pursue in the future and will find you the lowest prices available at the time of your request. See our 150% Best Rate Guarantee*. We have contracts with many of the largest travel providers in the industry that assures you the best rates because you are members of Condominium Travel ClubWe gave you time to cancel your membership when you joinedIn your case, it was days because you were in Washington State. You are not obligated to renew your membership annually. Perhaps that was the point of confusionWe offered you a promotional cruise on your initial visit with us. It was not ‘Free’ but certainly was discounted up to $at our promotional pricing level depending on your itinerary. You had many choices for departure and many choices of itinerary. You could have departed from the port of Mobile, AL (days only) Charleston, S.C(day only), Long Beach, CA(or day only) Miami, FL(to day), Tampa, FL(or day only), Jacksonville, FL(or day only), Port Canaveral, FL(or day only), Galveston, TX(day only) or New Orleans, LA(or day only)You could have sailed to the Ba(Catalina Island, Ensenada), the Eastern Caribbean (Bahamas) or (Western Caribbean) Key West, Cozumel, Grand CaymanIf you wanted to upgrade to any other sailing or any other ship you certainly could have done that as well at our preferred pricing level instead of the promotional pricing levelThe preferred pricing level is guaranteed to be lowest rate available at time of bookingLiterally you could have chosen any ship, any destination and any port you wanted at our preferred pricing levelWe apologize for any misunderstanding and are here to assist you in any way possible in regard to your travel needsWe want to remind you that as part of your membership you have $annually to put towards a condominium week, cruise or vacation package. Because of this misunderstanding we would like to double that to $until your anniversary date of Oct 7th Please call us at any time for travel assistance. *** *** *** Sincerely, Condominium Travel Club Kyle *** Vice President Sales *Best Rate Guarantee Terms and Conditions The Best Rate Guarantee applies to the cruise fare, vacation package, condo or hotel rate onlyThe Best Rate Guarantee protection will not apply to prevailing government fees and taxes and/or fuel supplement chargesLower rates must be publicly advertised fares available to the general public and exclude group rates, charters or other Travel Agent promotions not offered to the general public, including but not limited to travel agent rebatesTo submit a Best Rate Guarantee, claim, visit condotravelclub.com online and complete all the information required on the Best Rate Guarantee claim formYou will be asked to provide the lower rate amount and where the rate can be foundLower rate must: i) be for the same accommodations and bed type, vacation travel provider and itinerary, ship, date, stateroom category and number of guests; and ii) be available for booking at the time Condo Travel Club reviews your completed Best Rate Guarantee claim formAll Best Rate Guarantee claim forms must be submitted online within hours of booking your accommodations, vacation package or cruise and verified by Condo Travel Club in order to qualify for the Travel creditThe Travel credit can be used for any form of travel booked through our private member agency Pulaski Tickets & Tours and is non-refundable, non-transferable and has no cash valueYou have months to use travel creditAny unused portion of the Travel credit will be forfeitedBest Rate Guarantee program may be discontinued or changed at any time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.our year old son is not able to take advantage of Condo rentals, even though we were told directly by the salesman that he would be able to do so The salesman outright lied to us and intentionally misled us in order to sell the membership We only learned this after purchasing a membership and upon a phone call to the *** ** office once our son had turned years old.we never would have purchased a membership if we had known our son would have to wait until he was years old to take full advantage of the membership We feel that the Condo Travel Club should issue a full refund of our membership as it's sale was based upon lies and misrepresentations.Regards,*** ***
Dear Ms***,If I understand you correctly you claim, “This company is nothing but liesThey never say anything about using second parties.” I am not 100% sure what you mean but you may be referring to using second parties to fulfill travel requests. If so, we do not claim to OWN all the vacation properties, travel suppliers, etc. In fact, we let you know in our paperwork that we have contracts with those suppliers to fulfill your requests. One of the ways we get you member rates is negotiating GREAT DEALS for Closed User Groups (members only) and wholesale rates from the suppliers we usePart of the terms of your contract states the following: 4) Although CTC does research the properties to try to ensure that members will be booked into quality accommodations and vacations, CTC does not own or control or assume any liability for any of the vacation properties, travel suppliers or related products and services provided by or through its program. CTC does not assume responsibility for any of the properties or travel companies member may use. Variations in accommodations, resort amenities and vacations may be experienced. You also state, “The cost for the rental cars they are referring to is the same price I found it forOne they found is moreNot "whole sale"“I see from your member record that we did some research on rental cars for youI do not have any notes in your file on what prices you were offered from other suppliers so I cannot comment on your statement.You claim, ”We have also done investigating into this company to know they are a complete conWe have contacted the attorney general here in the state of Florida.”I can assure you we are not what you are saying. We have been in business for over years and find members great prices and real value on travel every day. That is our mission and that is our promise to you.We have been registered in Florida as a Seller of Travel since (see attached) and have serviced many, many members from Florida.You state, “The offers you sent me where the same price if not higher than what I found them for.”Again, I can’t be 100% certain of what you are referring toI believe you may be referring to the accommodations we offered youI do not have any notes in your file on what prices you were offered from other suppliers so I cannot comment on your statement.I do show that we quoted you accommodations in *** at the *** Resort on June 5th. The Hotel was offering a rate of $for two rooms and we offered you a rate of $2246.81…member savings $Also for Ocean Point. The Hotel was offering a rate of $for one room and we offered you a rate of $1162.75…member savings $147.87.We did more research for you and offered you on June 12th the following: *** Resort $1132.64...member savings $561, ** *** Resort and Marina $1364.04...member savings $70, *** *** Resort and Marina $1441.80...member savings $455, *** *** Resort $1522.80...member savings $303, *** *** *** Resort and Marina $1607.04...member savings $295. We also gave you some other quotes on bedroom condominiums for the same time frame in about the same price range as the hotels ($and $2400) which represented a much better value then the hotels.You also claim, “Your not a company that that's there 24-stated in the presentationThey are a complete fraudThey mislead you trick you in believing that you can do as you want when they want.”I am not sure what you think you heard in the presentation but our site is available to use 24-7. Our operations are open early in the morning at AM and late at night PM, days a week for your convenience. We put the hours of operation on the top of your contract. We work very hard to find you the vacation experience you are looking for at the best price possible and we honor what we write in your contractYou state, “The "free" Cruise isn't even freeI called to book it and it's up sell to this pay this ectThis company has been investigated shut down and placed under different namesWe want nothing to do with thieves.”The promotional cruise you were offered was never advertised as “Free”. We put the terms of the cruise on the form you were given at the time of the offer. We have you sign it to make sure you were given the opportunity to read the terms before you listen to our presentation. (see your signature attached to the terms of the offer).I am not sure what you are referring to in regards to your claim we have been shut down and placed under different names. We have never shut down and never changed our name.Again, we apologize for any misunderstandingWe will pay for your accommodations in one of our condominiums for up to people The only restriction is that it cannot be during a Holiday. We will also provide you with a midsize rental car for the week you are on vacation.Sincerely,Condominium Travel Club, Inc. Kyle H***Vice President of Sales
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*** *** Dear Mr***, Sorry for the delay in response. We did not get your response emailed to us from the Revdex.com. Since we did not hear from you we thought your issues had been resolvedWe were reviewing your file and found your response on their website last weekIf we understand you correctly you claim: They keep saying they've no recordsI talked to people on the phone making these requests, so them having "no records" doesn't help meAnd I filled out a request for timeshare information at least twiceAnd the honeymoon incident, that keeps coming back up - I asked for a price on a specific hotelA specific suite at a specific hotelWas told I'd get an answer, and by the time they responded the place was bookedI feel like I'm just getting the same "we have no records" talk over and over - I spent a couple days talking to a rep on the phone about Iceland toursI appreciate the offer of a free vacation, but I don't see how I can continue to work with this organization when I get what I feel to be rude, infrequent, or delayed responses, denial that anything went wrong (or outright denial that I even made a request), and in general what seems to be a service I deeply regret purchasing as I can find pretty much the same deals (when I actually want them) online I think this service would probably be fine for a lot of people who plan their or weeks a year months in advanceWe were told someone would be there and be able to book while we were lookingWe explained to our salesman that we might be looking at a vacation for the coming weekend on a Thursday and he said "yeah just call they'll book right then" - it isn't a problem that you need a few days to get packages together.We again apologize for any miscommunication or misunderstandings concerning your Iceland tour request and Honeymoon accommodation requestWe are not saying the incidents did not happen, we are saying we have a gap in our records showing any communication on the matterSince we cannot see what transpired on our end we are taking your word that it happened and total responsibility for the incident That is why we offered you a second honeymoon on usIn regard to your Condominium Request for *** *** Michigan we are not sure when the communication breakdown occurred. We did give you a few options. $for a week in a one-bedroom condo or $for a week in a two-bedroom condoYou cannot find the same deals online that we offer you. We have negotiated member only rates and discounts available to Closed User Groups with our travel suppliers. Those rates and discounts are not offered on the internet. That does not mean you will never find the same deal in the same area as we offer you on the internetWhy does that happen? As you probably know, pricing is dependent on the quality of the property. For example, you can stay on the outskirts of a tourist area much cheaper than staying in the heart of the tourist area. You can stay at a 2-star hotel much cheaper than you can stay at a 5-star hotel. We will beat pricing that is ‘apples to apples’ comparisons with your membership pricingYou do not have to plan your trips months in advance. We offer you instant quotes over the phone on travel you would like to bookWe send you last minute deals and inventory weekly through your emailWe have inventory immediately available that you can book instantly on our website. Frankly, depending on what you are trying to book you will find the best rates on unused hotel rooms, condominiums or cruise space at the last minute. Those specials of course are totally dependent on the time of year, area you are traveling and space availability. Just to be fair to our travel department I want to clarify ‘instant quotes’. If you are planning a complicated trip that involves air, accommodations and possibly tours we will not give you and instant quote. It takes a little time to put all the pieces of your itinerary together. If you are going to *** *** tomorrow and need a hotel and a flight we will give you an instant quoteYou probably know how much time it takes for a ‘do it yourself’ trip on the internetThe research and booking takes some time We operate under the same conditions but with many more resources to choose from. Sometimes it does take a little bit of time to pull all those resources together to assure we are getting you the best ratesUse our service and if we cannot beat the pricing you find on the internet we will give you your money backYou will have to follow the terms of our Best Rate Guarantee to qualify for this offerBasically, it has to be a price comparison for the same property, cruise or vacation package that you purchased You will need to keep records of the purchase showing the final price of the Cruise, Condominium, Hotel or Vacation package as compared to the member price we offered. There is a form we have on our website under our 150% best Rate Guarantee to use. We look forward to working with you in the futureSincerely, Condominium Travel Club Kyle *** Vice President Sales
If I understand the complaint, [redacted] claims that Condominium Travel Club fraudulently submitted documents in her name to apply for credit through Genesis financial. That is not the case. We have a signed credit application by Ms. [redacted] asking for Mid America to issue her a...
Credit Account. Also a signed authorization form charging her account for $3995.00. Ms [redacted] also claims she '..backed out of the deal before completing all of the financial documents, which I have documented in email correspondance to and from CTC. " We do not have a record of her intent to cancel. We have a Truth in Lending document and membership contract signed by her through docusign and sent to her at the time of the sale. The contract also included two copies of her right to cancel the membership within three business days of purchase. She received a Welcome package from both Genesis and Condominium Travel Club confirming her sale.We apologize for any misunderstanding but her line of credit was established with Genesis Financial at the time of the sale and our ability to cancel that has long past. I will be happy to include a copy of all paperwork but I could not get the attachment widget to work on this response form. If we can do anything for her in regards to her membership benefits we are here to assist.Sincerely,Kyle [redacted]Vice President Sales
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Condominium Travel Club's responses have not addressed our concerns. CTC has not provided what they promised verbally or in writing, as was detailed in our earlier correspondence to the Revdex.com. We considered CTC's last offer but in trying to get on the CTC website to see what may be available, we were surprised to see that we no longer have access to the site even though we signed up for a full year. Yet another example of CTC not providing what they promised. This has only made us more upset with the way CTC does business and we would respectfully request that that we be given a refund in full. If CTC is unwilling to provide a full refund, we would request that the Revdex.com adjust their grade accordingly and post all facts from this investigation on the Revdex.com website. [redacted]Regards,[redacted]
Dear Mrs. [redacted],If I understand you correctly you claim:‘…I have a service dog and a companion dog that travel with me always… I found out that …… pet friendly condo… weeks did not apply. ….’Pet friendly condos are available but the supply is limited. We apologize for any...
misunderstanding.Sincerely,Condominium Travel Club, Inc.Patrick H[redacted]President
This company is nothing but lies. They never say anything about using second parties. The cost for the rental cars they are referring to is the same price I found it for. One they found is more. Not "whole sale". We have also done investigating into this company to know they are a complete con. We have contacted the attorney general here in the state of Florida. The offers you sent me where the same price if not higher than what I found them for. Your not a company that that's there 24-7 stated in the presentation. They are a complete fraud. They mislead you trick you in believing that you can do as you want when they want. The "free" Cruise isn't even free. I called to book it and it's up sell to this pay this ect. This company has been investigated shut down and placed under different names. We want nothing to do with thieves.
Dear Mr. [redacted], If I understand you correctly you claim: ‘… We listened to a sales pitch and were enticed to join. The very few times that we tried to use the service we were told you have given enough notice, or we do not have inventory on all of our properties so we could not help with that. Not...
to mention when you fill out the papers on the website and they say someone will get back with you and they don't; so you have to follow up with them. This was by no means not worth the money that they have charged us and you have to pay $200 per year to renew the service with them that you cannot even use. I want a refund….’ Our records show you have made a request for service three times. The first was a request to the Historic District in Wilmington, NC. In January of this year We explained to you at the time that we do not have condominiums in that area. Condominiums are typically located in popular vacation areas but are not available in all places you might travel. We have membership rates for hotels in areas condominiums are not located. We made you some hotel offers and did not hear back from you. The second was a request for the Florida Keys made in May of this year. You made your request and we had an offer to you within 4 days of your request. You took the property offered. Your membership saved you $450. The third was an inquiry about prices in Cape Cod (air, car and hotel) for the same week of your request. You wanted to use your $100 Travel Award toward your vacation. We wanted to do some research for you and call you back but you just wanted ballpark prices immediately. We gave you what we saw in our GDS without checking all our suppliers and did not hear back from you. We apologize for any miscommunication. As far as our notes indicate, we are servicing your membership and responding to all your inquirers. You will not realize savings of hundreds or thousands of dollars on every trip you take. The savings are dependent on the type, timing and duration of your request. Our records indicate that we have serviced your requests and do not feel a refund is appropriate. We would like to offer you some extra savings on your next vacation by doubling the value of your Travel Award. You can apply $200 toward your next vacation package, condo or cruise through your membership expiration date in 2018. We will also pay for your renewal in 2018. Again, we apologize for any perception that you have in regard to our lack of communication and will work hard to keep you satisfied in the future. Sincerely, Condominium Travel Club Kyle H[redacted] Vice President Sales
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will hope CTC will ensure the sales representatives receive better education regarding allowing your customers time to fully review any contracts at hand and also allow your customer to click 'I agree' on the Docusign. We were not allowed to review the full contract and did not click to agree. Our sales representative unfortunately did that for us. I firmly stand by my experience with the CTC (the sales representatives, managers, and presenter this day) as I expressed earlier including what I felt. My husband and I tried to make it work in the days following the sales presentation, but no one seemed to be able to pick up a phone and call us to fix our problem. We did not have time to wait as the looming three day cancellation period quickly arrived. A company should be more than willing to help a customer, but that was not the case for us. I appreciate [redacted]'s help in resolving what she could, and my complaint had nothing to do with her. It is all directed toward the staff the day of the presentation. I called Genesis a couple weeks ago and closed the account with them. Also, I hope CTC will put in place safeguards with people's sensitive information. Our SSNs and credit card number were fully unencrypted and anyone could steal our info.I understand CTC has an A+ rating because they are able to close out complaints made, but I hope other consumers are smart and read reviews and the previous complaints then take time to think before spending thousands of dollars with this company. All the complaints and reviews I've read fall in direct line with my experience as well. I need nothing further.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As previously stated, we purchased membership based upon the promises from your representative concerning nude travel. Most of our travel revolves around nudism. As we have inquired unsatisfactorily regarding this type of travel, we feel entitled to a refund.Regards,[redacted]
[redacted] Dear [redacted] We received the complaint that you submitted to the Revdex.com where you feel that the Promotional Cruise Department may not be offering you the promotional cruise prices as describe in the terms and...
conditions of the Promotional Cruise certificate you received. Records indicate that you had requested peak sailing dates; which are considered an upgrade as it is outside of the terms and conditions of the certificate. If you are interested in utilizing your promotional certificate on future travel please contact me directly to help facilitate the process. Per our conversation, your Condominium Travel Club membership is completely separate from the promotional cruise certificate. To date our records do not indicate you have attempted to utilize your membership benefits. All of the benefits outlined in your membership contract are available to you and in order to see the value you have to use the services. As discussed, we are unable to cancel your membership and instead encourage you to utilize the services available to you when you are able to travel. Please feel free to contact me directly at ###-###-#### if you need further assistance. Sincerely, Ronda C[redacted] Customer Service Director Pulaski Tickets & Tours, Inc. Condominium Travel Club, Inc.
Response to [redacted] and [redacted]. Member #[redacted] Re: Revdex.com complaint 10/06/17 Dear Mr. and Mrs. [redacted], If we understand your complaint correctly you have three different issues: 1) You were lied to in the presentation concerning the availability of cruise options from Port Canaveral. You...
could not view the cruises because you were given a password to our website three days after you joined. You state: “On August 4, 2017 we attended a presentation put on by Condominium Travel Club. We live in Melbourne, Florida, 20 miles from Port Canaveral. We are now retired and only interested in cruises leaving from Port Canaveral traveling to many different locations. We were told that they deal with 15-20 cruise lines and that they go all over the world from Port Canaveral.” “We purchased the travel package from them at that time. Three days later, we received a temporary password in order to log in to view the places that we could cruise to. We could not view these packages prior to having the password. After searching their website, we found only two cruise lines traveling to two destinations. We called CTC to see if we were missing something. They agreed that they only had two cruise lines and two destinations.” “This company falsely stated what we were getting, even though we stated exactly what we wanted to do on our vacations.” 2) We used stall tactics to get you past your cancellation period and would not respond to your concerns. You state: “They have used stalling tactics in order for us to go past the three day period for us to cancel our membership.” 3) You want a full refund. You requested it over the phone within the three days but were not told how to cancel. You state: “We requested a full refund. We requested the refund on August 9th, which was within the three day cancellation policy, but it was done over the phone, and were not told at that time to put it in writing.” “They have taken us for thousands of dollars for a package that was not what was promised, and something that we will never use.” “Their only response is that it was past the three days. Condominium Travel Club should not be allowed to lie during the presentation in order to make a sale, and then inform us that we are in the wrong because we did not file within three days.” Response to issue #1. You were lied to in the presentation concerning the availability of cruise options from Port Canaveral. You could not view the cruises because you were given a password to our website three days after you joined. You are confused about your cruise options from Port Canaveral. Your claim about not receiving a password to our website is not true. You received a temporary password to our site as soon as you signed the paperwork. It can be clearly seen on page three of your paperwork (not attached for security reasons). You were emailed the contract the minute you signed it. As explained in our previous response on 09-05-2017 (attached), there are not currently 15 to 20 cruise lines that leave out of Port Canaveral but there are “many” cruise lines that do. There are never 15 to 20 major cruise lines leaving out of a particular port at any given time because there are not that many Cruise Terminals at any Port. Unlike an airline, the ships are much larger and require a lot more space for a terminal. There are 15 different Cruise Ships from Four of the largest cruise lines in the world that leave from Port Canaveral on a regular basis. ([redacted]), [redacted] (CCL), [redacted] (DCL) and [redacted] (NCL). You have over 1000 cruise itineraries available to you in the next year from those 15 ships and those 4 cruise lines. Let me expand a little more on your cruise options. I have enclosed a list of available cruises in the next 6 months (see excel spread sheet called “PORT CANAVERAL CRUISES OVER THE NEXT 6 MONTHS”). Not only can you cruise to the Bahamas but you can cruise to many, many places in the Caribbean, Cuba, Bermuda as well as Mexico and Latin America. Within the next year you can continue to “Travel the World” and visit Spain, Portugal and cruise through the Panama Canal. On August 21st one of our travel agents offered you a NCL ([redacted]) sailing that goes from Port Canaveral to Barcelona that would save you a total of $422.40 for an inside cabin. That is a quarter of the cost of your membership on just one cruise. If you upgraded to a better cabin you would save almost half the cost of your membership. Perhaps your misconception between cruise ships and cruise lines was the subtle difference not communicated well enough to you at the time of the presentation or when you spoke to our travel agents. You do not have 15 to 20 cruise lines leaving port Canaveral but you do have 15 cruise ships leaving the port. You have tons of cruise ports and itineraries available to choose from including transatlantic cruises. The other thing that was probably not explained in the short time we had with you is that cruise lines continually change itineraries and ports. Every year there are new cruise lines leaving particular ports as they experiment with what is most profitable for them. Other cruise lines are coming in and out of Port Canaveral in the future. RCCL and CCL started operations in 2009, DCL started in 2011 and NCL sometime later. Mein Schiff 6 is scheduled to use the cruise terminal in the Fall of 2017 and MSC Divina is scheduled to sail from Port Canaveral at some point in the future. Here is a breakdown of the ships and Ports of Call available to you from Port Canaveral. Disney Cruise Line (DCL) currently has 4 ships sailing out of the Port Canaveral. [redacted] Magic, [redacted] Wonder, [redacted] Dream, [redacted] Fantasy. According to the DCL website you can sail to the following Ports leaving from Port Canaveral: Willemstad, Curacao – Tortola, British Virgin Islands – St. Thomas, U.S. Virgin Islands – Philipsburg, St. Maarten – St. [redacted]’s, Antigua – San Juan, Puerto Rico – Puntarenas, Costa Rica – Oranjestad, Aruba – Miami, Florida – Kralendijk, Bonaire – Key West, Florida – George Town, Grand Cayman – Fort-de-France, Martinique – Falmouth, Jamaica – Cozumel, Mexico – Costa Maya, Mexico – Castries, St. Lucia – Castaway, Cay – Bridgetown, Barbados – Basseterre, St. Kitts. [redacted] (NCL) currently has 5 ships that sail out or Port Canaveral. Norwegian Breakaway, Norwegian Epic, Norwegian Sun, Norwegian Escape and Norwegian Jem. According to the NCL website you can sail to the following Ports leaving from Port Canaveral: Tortola, British Virgin Islands – St. Thomas, U.S. Virgin Islands – Key West, Florida – George Town, Grand Cayman –Falmouth, Jamaica – Ocho Rios, Jamaica – Great Stirrup Cay, Bahamas - Nassau, Bahamas - Royal Naval Dockyard, Bermuda - Funchal, Madeira – Seville, Cadiz(Spain) – Gibraltar, United Kingdom – Granada, Malaga (Spain) – Barcelona, Spain – Havana, Cuba [redacted] Cruise Line (CCL) currently has 4 ships that sail out of Port Canaveral. According to the CCL website you can sail to the following Ports leaving from Port Canaveral: Freeport, Bahamas - Nassau, Bahamas – St. Kitts – Grand Turk - Amber Cove – Princess Cays – Halfmoon Cay Royal Caribbean Cruise Line (RCCL) currently has 2 ships sailing from Port Canaveral. Majesty of the Seas and Oasis of the Seas. According to the RCCL website you can sail to the following Ports leaving from Port Canaveral: CocoCay, Bahamas - Nassau, Bahamas – Grand Bahama, Bahamas Response to issue #2. We used stall tactics to get you past your cancellation period and would not respond to your concerns. Your claim is false and without merit. It is simply not true. You received copies of your contract along with your rights of rescision in your email accounts. If you would have viewed your contract you would have seen clear, easy to understand instructions on how to cancel. We did not know about your desire to cancel until we received your email of August 17th 2017. I have attached a copy of the contract you viewed and signed at the time of your purchase. I have enclosed what is called an ‘envelope’ of the electronic history of your contract. It shows when you signed, where it was sent and when it was viewed by you. Odd pages of the ‘envelope’ report show a list of what transpired, Even pages have the IP address of the location the document was viewed. According to the electronic envelope report, we sent you the contract the minute you signed the documents. The contract and your right of rescission was sent to the email addresses you provided at 7:50 PM on 08-04-2017. The emails you provided were: [redacted] and [redacted] The IP addresses are different when you were viewing the document. That means it was viewed from a different location than where they signed it. Our records show that you ([redacted]) viewed the contract 7 times from 09-24-17 through 09-26-17. You had the contract in your email since 08-04-17 but you did not view it until that time. If you wanted to know how to cancel or view your temporary password you could have viewed your contract or called us and asked. We DO NOT use stall tactics. Response to issue #3. You want a full refund. You requested it over the phone within the three days but were not told how to cancel. We do not believe you requested a refund within three days over the phone or we would have explained to you what to do. Our records do not show you wanted a refund until your email to us on 08-17-2017. In our response to you on 09-10-17 below, we offered to give you an additional $200.00 towards your next cruise because of any misunderstanding. We felt a refund was not warranted because you misunderstood your vast cruise options available at one of the ‘Busiest Cruise Ports in the World’. We thought our explanation and offer would clear up any misunderstandings. Obviously, it did not. We will issue you a full refund but we are saddened by your rhetoric in light of the facts we presented to you. We have been in business for over 25 years. We have signed up well over 50,000 members since our humble beginnings and given sales presentations to over 150,000 families. The 13 Revdex.com complaints you see are some misunderstandings similar to yours that represent .000086 of the families we talked to and .00026 of the families that are or have been members. Sincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Response on 09-05-17 to initial complaint emailed to us on August 17th, 2017, your wrote: You would like a full refund for our Condominium Travel Club membership. During the 2 hour presentation on August 4, 2017, we made it very clear that we live 20 miles from Port Canaveral and would like to take many cruises from that port. We are not fond of [redacted] cruises, and were assured that there were many other cruise lines that left from Port Canaveral. We expressed an interest in taking many cruises and seeing many places, and mentioned that we had already taken an Alaskan cruise and cruises to the Caribbean. We were told that we would receive weekly emails with pages of hot deals, trips, and specials which would include resorts, condos and cruises. We have received one email with one condo. Secondly, the people who participated in the 2 hour presentation were all given a free cruise, leaving from many ports, with different destinations. We were told that we would have to pay the taxes for the cruise. The only stipulation was that we had to book at least 90 days out. Being retired, we are very flexible for travel dates. Yesterday, I spent the better part of the day researching the website for the various trips and deals. I specifically looked at the cruises leaving Port Canaveral, and then trying to book our free cruise. It did not take long to search cruises from Port Canaveral, since there was only one cruise line - [redacted], and two destinations - Bahamas and Caribbean. As we stated at the presentation, we did not like [redacted], and we wanted to go many places. This left us with one destination (Bahamas) on a cruise line that we don't like. This was not what we were told at all. We then tried to book our free cruise. We understood that it would be on [redacted], and we wanted to take a 5 day cruise. Understanding that we needed to book 90 days in advance, that left November, December, January, and February, since the expiration date was February 4. The website further explained that cruises would have to be taken September through December (off peak times), and could not be scheduled during holiday weeks. This meant that we had a couple of weeks in November, and a couple of weeks in December. This was not made clear to us at the presentation. The website went on to say that after submitting the three preferred weeks, someone would get back to us in 7-14 days. The free cruise is not a big deal, but we weren't told how it actually works, and the difficulty in scheduling dates. The Port Canaveral departure to many destinations on a cruise line other that [redacted] IS a big deal. We feel that we were lied to in order to make a sale. We apologize for any misunderstandings regarding the promotional cruise certificate you received, emails with the weekly travel deals and cruises and itineraries leaving from Port Canaveral. Promotional Cruise Certificate: The promotional cruise department was very prompt in their response to your Promotional Cruise request. You registered your certificate on August 17th. Based on your requests they sent you offers on August 21st. As you are aware the Promotional cruise is not free. If space is available for the time you request, you pay only taxes and fees in the range of $155 to $231 per person depending on your itinerary. You were offered the following. 11/12/17 - [redacted] Liberty – 4 Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4F - Inside cabin with 1 King or 2 Twin beds - $294.28 per person 12/4/17 - [redacted] Liberty – 4 Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4A - Inside cabin with 1 King or 2 Twin beds - $244.75 per person 12/17/17 - [redacted] Liberty – 4 Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - $193.55 per person (taxes, port expenses, any/all fees rate) - 4B - Inside cabin with 1 King or 2 Twin beds - $278.35 per person It is our understanding your first request for the promotional rate was sold out but they did offer you a nice upgrade saving you $200 off the price available online ($434.28 per person and we quoted $294.28 per person). Weekly travel specials through email: You joined on Friday Aug 4th, 2017. Our IT department said you were signed up for our weekly email specials on Friday Aug 11th. The soonest you would have received them is the following week. You would have received Hot Week specials and Vacation Alerts. That would explain why you received one email at the time you sent the request for a refund. Port Canaveral options: I asked our travel operations team to reach out to you when we received your complaint. They said they did so and explained to me what options you were given. Here is a summary of those conversations. It is my understanding when you originally called our office one of our agents (Debbie) discussed cruise options with you for Port Canaveral. At the time, she explained there were several top cruise lines leaving Port Canaveral. You could choose from [redacted], Royal Caribbean, [redacted] and [redacted]. Our travel department manager (Jennifer Harvey) called you again to give you a breakdown of itinerates. As you stated, most are for the Caribbean and the Bahamas out of Port Canaveral. There are repositioning cruises to other destinations such as the cruise she mentioned on NCL to Barcelona Spain for only $422.00 pp. Options beyond that extend to other cruise ports. There are more cruise options from Florida than any other State in the country. You are 2 and half hours from Tampa that will get you cruises to the Western Caribbean and Mexico. You are 3 hours from Ft. Lauderdale which will get you many cruise itinerary options. We are not sure what else we could do to take care of your concerns but are willing to work with you. Please let us know if we can do anything else. Because of the misunderstandings, we would like to offer you a $200 credit on your next cruise. Sincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Revdex.com, Inc, [redacted] To Whom It May Concern: We are in receipt of the Revdex.com complaint submitted by [redacted] on 12/29/15 and we appreciate the opportunity to address his concerns. Our...
records indicate that [redacted] joined Condominium Travel Club on 10/29/15. Per the signed membership contract he was given three days to review membership benefits and decide if he wanted to retain them or not. We have no record of a cancellation request being submitted during the three day right of rescission period. On 11/4/15 the Cruise Cert Department received a request from [redacted] to redeem the Promotional Cruise he was given for attending the sales presentation. Prices were given based on the terms and conditions of the Promotional Cruise certificate. Notes reflect that he requesting a 7 day Western Caribbean cruise with peak sailing dates which are outside of the cruise certificate guidelines; therefore he was quoted preferred pricing. On 11/24/15 the Cruise Cert Department spoke with [redacted] and discussed availability and pricing on a 5 Night Carnival Victory cruise during peak sailing times. At that time he was again quoted preferred pricing since he asked for peak sailing dates. To date he has not contacted the Cruise Cert Department to redeem his Promotional Cruise Cert. On 11/12/15 [redacted] contacted our Travel Department to request quotes for a 7 day Western Caribbean cruise departing from Miami, FL on 1/16/16. He was provided quotes at member rates with a membership net savings of $195.20. Again, we did not hear back if he was interested in booking this cruise. On 11/30/15 Lois contacted our Travel Department to request quotes on a Carnival Alaskan cruise in May of 2016. He was provided with several quotes in double occupancy cabins with member savings of about $300 per person. He was unsatisfied with the savings we offered and claimed stated that at the sales presentation they were shown a cruise for $400 per person for a balcony. Our travel agent explained that pricing shown during the presentation are examples of past members savings and rates are always subject to change based on availability. He claimed that he was told prices would be valid for 90 days. At that time [redacted] stated that he wanted cancel his membership. His travel agent explained that his membership includes much more than just cruises. We did point out how his membership benefits do work as we had been able to show him the savings off the public rates on his cruise requests. We explained that he had three business days to cancel his membership and he is past his right of rescission. On 12/2/15, as a courtesy, our Travel Agent offered [redacted] $150 per person (for two people) towards the Alaskan cruise she had quoted him for any misunderstanding there may have been when he attended the sales presentation. [redacted] stated that he had to discuss this with his wife and would get back to us. To date we have not heard from him to utilize the $300 credit we offered him. On 12/28/15 our office received a call from [redacted] asking to cancel his membership as he had a stroke and feels he can not utilize his benefits. It was again explained to him that he had three days to cancel his membership and that he is past his right of rescission. We have provided service to [redacted] per his membership contract and have explained the many other benefits available to him. While we sympathize with his recent health issues we are unable to refund of the purchase price of his membership. Accommodations can be made for most health impaired travel situations and we are here to assist him with all of his travel needs. Furthermore, most membership benefits can be shared with family and friends. We would like to extend our offer again of $150 per person towards an Alaskan cruise for two traveling anytime in 2016. We will note his membership profile with the credit and we encourage [redacted] to utilize his many membership benefits. He can contact our office at [redacted] for any of his travel needs. Sincerely, Ronda [redacted] Customer Service Director Condominium Travel Club, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This club is not what I expected. I called and emailed with no response to cancel the membership. I would really appreciate the consideration for a full refund. I have recently had surgery, and my wife is preparing for spinal surgery. We are exhausted with trying to obtain a refund. In your proposal you suggest in a few years, we will save money from joining. We will not use this membership as it was misleading. Your offer of a “discount” on travel is unacceptable because we wont be traveling. Why don’t you credit us 3k against the membership and I’ll donate the 2k as a representation of my stupidity for not checking on this club earlier, although I don’t think it would have made a difference. When everything to say has to be through typing and no voice communication, there lies a problem. Please refund our money, so I can contribute to a worthwhile cause of those in need in our California community. Please refund, refund, refund! Why would this company not entertain this request, when a client is so dissatisfied and unhappy with a product?
Regards,
[redacted]