Mr [redacted] First off, we apologize for the sales representative that was unavailable to you He is not affiliated with our company any longerWe appreciate you taking the time to research cruise options through our programWe promise you that through the duration of your membership, your savings will strongly outweigh the membership price We do not want you to leave our program based on your first quote with us.With that being said, we will honor your refund but suggest you entrust the potential of our program long-term.Thank you,Kyle [redacted] Vice President of SalesCondominium Travel Club
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This club is not what I expected I called and emailed with no response to cancel the membershipI would really appreciate the consideration for a full refund I have recently had surgery, and my wife is preparing for spinal surgery We are exhausted with trying to obtain a refund In your proposal you suggest in a few years, we will save money from joining We will not use this membership as it was misleading Your offer of a “discount” on travel is unacceptable because we wont be travelingWhy don’t you credit us 3k against the membership and I’ll donate the 2k as a representation of my stupidity for not checking on this club earlier, although I don’t think it would have made a differenceWhen everything to say has to be through typing and no voice communication, there lies a problem Please refund our money, so I can contribute to a worthwhile cause of those in need in our California community Please refund, refund, refund! Why would this company not entertain this request, when a client is so dissatisfied and unhappy with a product? Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] ** [redacted] Dear [redacted] We received the complaint that you submitted to the Revdex.com where you feel that the Promotional Cruise Department may not be offering you the promotional cruise prices as describe in the terms and conditions of the Promotional Cruise certificate you receivedRecords indicate that you had requested peak sailing dates; which are considered an upgrade as it is outside of the terms and conditions of the certificate If you are interested in utilizing your promotional certificate on future travel please contact me directly to help facilitate the processPer our conversation, your Condominium Travel Club membership is completely separate from the promotional cruise certificate To date our records do not indicate you have attempted to utilize your membership benefits All of the benefits outlined in your membership contract are available to you and in order to see the value you have to use the servicesAs discussed, we are unable to cancel your membership and instead encourage you to utilize the services available to you when you are able to travel Please feel free to contact me directly at ###-###-#### if you need further assistanceSincerely, Ronda C [redacted] Customer Service Director Pulaski Tickets & Tours, IncCondominium Travel Club, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Attached are the documents relating to the Condo Travel Club I will again say that I believe we should receive a full refund We were outright lied to and misled by the salesman.My issue is this: We were told specifically by the salesman that we could add our son as soon as he turned years old We questioned him about this because our son wasn't until He said there would be no problem, the day he turned we could add him as an associate member and begin using all the benefits of the associate membership, including renting condosWe signed the contract taking him at his word When I called the Condo Travel Club several months later to ask questions about adding my son that's when I was told he couldn't rent a condo until he is years oldI feel that this salesman intentionally misled us and outright lied about the associate membership age in order to sell us the membership We never would have joined the Condo Travel Club if we had known our son would have to wait until he was to rent a condo.For the Condo Travel Club to offer us $in compensation is ludicrous We paid over $7,for the membership We have such a bad impression of the Condo Travel Club now that we want nothing to do with them They obviously use shady tactics to get people to sign membership agreements and intentionally deceive people.I appreciate your assistance with this Thank you[redacted]
Dear Mrs [redacted] ,If I understand you correctly you claim:‘ I have a service dog and a companion dog that travel with me always I found out that pet friendly condo weeks did not apply .’Pet friendly condos are available but the supply is limited We apologize for any misunderstanding.Sincerely,Condominium Travel Club, Inc.Patrick H [redacted] President
Response to [redacted] and [redacted] *** Member # [redacted] Re: Revdex.com complaint 10/06/ Dear Mrand Mrs***, If we understand your complaint correctly you have three different issues: 1) You were lied to in the presentation concerning the availability of cruise options from Port CanaveralYou could not view the cruises because you were given a password to our website three days after you joinedYou state: “On August 4, we attended a presentation put on by Condominium Travel ClubWe live in Melbourne, Florida, miles from Port Canaveral We are now retired and only interested in cruises leaving from Port Canaveral traveling to many different locationsWe were told that they deal with 15-cruise lines and that they go all over the world from Port Canaveral.” “We purchased the travel package from them at that timeThree days later, we received a temporary password in order to log in to view the places that we could cruise toWe could not view these packages prior to having the passwordAfter searching their website, we found only two cruise lines traveling to two destinationsWe called CTC to see if we were missing somethingThey agreed that they only had two cruise lines and two destinations.” “This company falsely stated what we were getting, even though we stated exactly what we wanted to do on our vacations.” 2) We used stall tactics to get you past your cancellation period and would not respond to your concernsYou state: “They have used stalling tactics in order for us to go past the three day period for us to cancel our membership.” 3) You want a full refundYou requested it over the phone within the three days but were not told how to cancelYou state: “We requested a full refundWe requested the refund on August 9th, which was within the three day cancellation policy, but it was done over the phone, and were not told at that time to put it in writing.” “They have taken us for thousands of dollars for a package that was not what was promised, and something that we will never use.” “Their only response is that it was past the three daysCondominium Travel Club should not be allowed to lie during the presentation in order to make a sale, and then inform us that we are in the wrong because we did not file within three days.” Response to issue # You were lied to in the presentation concerning the availability of cruise options from Port CanaveralYou could not view the cruises because you were given a password to our website three days after you joinedYou are confused about your cruise options from Port CanaveralYour claim about not receiving a password to our website is not trueYou received a temporary password to our site as soon as you signed the paperworkIt can be clearly seen on page three of your paperwork (not attached for security reasons)You were emailed the contract the minute you signed it As explained in our previous response on 09-05-(attached), there are not currently to cruise lines that leave out of Port Canaveral but there are “many” cruise lines that doThere are never to major cruise lines leaving out of a particular port at any given time because there are not that many Cruise Terminals at any PortUnlike an airline, the ships are much larger and require a lot more space for a terminal There are different Cruise Ships from Four of the largest cruise lines in the world that leave from Port Canaveral on a regular basis( [redacted] ***), [redacted] (CCL), [redacted] (DCL) and [redacted] (NCL) You have over cruise itineraries available to you in the next year from those ships and those cruise linesLet me expand a little more on your cruise optionsI have enclosed a list of available cruises in the next months (see excel spread sheet called “PORT CANAVERAL CRUISES OVER THE NEXT MONTHS”) Not only can you cruise to the Bahamas but you can cruise to many, many places in the Caribbean, Cuba, Bermuda as well as Mexico and Latin AmericaWithin the next year you can continue to “Travel the World” and visit Spain, Portugal and cruise through the Panama Canal On August 21st one of our travel agents offered you a NCL ( [redacted] ***) sailing that goes from Port Canaveral to Barcelona that would save you a total of $for an inside cabinThat is a quarter of the cost of your membership on just one cruise If you upgraded to a better cabin you would save almost half the cost of your membershipPerhaps your misconception between cruise ships and cruise lines was the subtle difference not communicated well enough to you at the time of the presentation or when you spoke to our travel agents You do not have to cruise lines leaving port Canaveral but you do have cruise ships leaving the port You have tons of cruise ports and itineraries available to choose from including transatlantic cruisesThe other thing that was probably not explained in the short time we had with you is that cruise lines continually change itineraries and portsEvery year there are new cruise lines leaving particular ports as they experiment with what is most profitable for themOther cruise lines are coming in and out of Port Canaveral in the future RCCL and CCL started operations in 2009, DCL started in and NCL sometime later Mein Schiff is scheduled to use the cruise terminal in the Fall of and MSC Divina is scheduled to sail from Port Canaveral at some point in the future Here is a breakdown of the ships and Ports of Call available to you from Port CanaveralDisney Cruise Line (DCL) currently has ships sailing out of the Port Canaveral [redacted] Magic, [redacted] Wonder, [redacted] Dream, [redacted] FantasyAccording to the DCL website you can sail to the following Ports leaving from Port Canaveral: Willemstad, Curacao – Tortola, British Virgin Islands – StThomas, U.SVirgin Islands – Philipsburg, StMaarten – St***’s, Antigua – San Juan, Puerto Rico – Puntarenas, Costa Rica – Oranjestad, Aruba – Miami, Florida – Kralendijk, Bonaire – Key West, Florida – George Town, Grand Cayman – Fort-de-France, Martinique – Falmouth, Jamaica – Cozumel, Mexico – Costa Maya, Mexico – Castries, StLucia – Castaway, Cay – Bridgetown, Barbados – Basseterre, StKitts [redacted] (NCL) currently has ships that sail out or Port Canaveral Norwegian Breakaway, Norwegian Epic, Norwegian Sun, Norwegian Escape and Norwegian JemAccording to the NCL website you can sail to the following Ports leaving from Port Canaveral: Tortola, British Virgin Islands – StThomas, U.SVirgin Islands – Key West, Florida – George Town, Grand Cayman –Falmouth, Jamaica – Ocho Rios, Jamaica – Great Stirrup Cay, Bahamas - Nassau, Bahamas - Royal Naval Dockyard, Bermuda - Funchal, Madeira – Seville, Cadiz(Spain) – Gibraltar, United Kingdom – Granada, Malaga (Spain) – Barcelona, Spain – Havana, Cuba [redacted] Cruise Line (CCL) currently has ships that sail out of Port CanaveralAccording to the CCL website you can sail to the following Ports leaving from Port Canaveral: Freeport, Bahamas - Nassau, Bahamas – StKitts – Grand Turk - Amber Cove – Princess Cays – Halfmoon Cay Royal Caribbean Cruise Line (RCCL) currently has ships sailing from Port CanaveralMajesty of the Seas and Oasis of the SeasAccording to the RCCL website you can sail to the following Ports leaving from Port Canaveral: CocoCay, Bahamas - Nassau, Bahamas – Grand Bahama, Bahamas Response to issue # We used stall tactics to get you past your cancellation period and would not respond to your concernsYour claim is and without merit It is simply not trueYou received copies of your contract along with your rights of rescision in your email accountsIf you would have viewed your contract you would have seen clear, easy to understand instructions on how to cancel We did not know about your desire to cancel until we received your email of August 17th I have attached a copy of the contract you viewed and signed at the time of your purchaseI have enclosed what is called an ‘envelope’ of the electronic history of your contract It shows when you signed, where it was sent and when it was viewed by youOdd pages of the ‘envelope’ report show a list of what transpired, Even pages have the IP address of the location the document was viewedAccording to the electronic envelope report, we sent you the contract the minute you signed the documents The contract and your right of rescission was sent to the email addresses you provided at 7:PM on 08-04-The emails you provided were: [redacted] and [redacted] The IP addresses are different when you were viewing the documentThat means it was viewed from a different location than where they signed it Our records show that you ( [redacted] ***) viewed the contract times from 09-24-through 09-26- You had the contract in your email since 08-04-but you did not view it until that time If you wanted to know how to cancel or view your temporary password you could have viewed your contract or called us and asked We DO NOT use stall tactics Response to issue #You want a full refund You requested it over the phone within the three days but were not told how to cancelWe do not believe you requested a refund within three days over the phone or we would have explained to you what to doOur records do not show you wanted a refund until your email to us on 08-17-In our response to you on 09-10-below, we offered to give you an additional $towards your next cruise because of any misunderstanding We felt a refund was not warranted because you misunderstood your vast cruise options available at one of the ‘Busiest Cruise Ports in the World’ We thought our explanation and offer would clear up any misunderstandings Obviously, it did notWe will issue you a full refund but we are saddened by your rhetoric in light of the facts we presented to youWe have been in business for over years We have signed up well over 50,members since our humble beginnings and given sales presentations to over 150,familiesThe Revdex.com complaints you see are some misunderstandings similar to yours that represent of the families we talked to and of the families that are or have been members Sincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Response on 09-05-to initial complaint emailed to us on August 17th, 2017, your wrote: You would like a full refund for our Condominium Travel Club membershipDuring the hour presentation on August 4, 2017, we made it very clear that we live miles from Port Canaveral and would like to take many cruises from that port We are not fond of [redacted] cruises, and were assured that there were many other cruise lines that left from Port Canaveral We expressed an interest in taking many cruises and seeing many places, and mentioned that we had already taken an Alaskan cruise and cruises to the Caribbean We were told that we would receive weekly emails with pages of hot deals, trips, and specials which would include resorts, condos and cruisesWe have received one email with one condoSecondly, the people who participated in the hour presentation were all given a free cruise, leaving from many ports, with different destinations We were told that we would have to pay the taxes for the cruiseThe only stipulation was that we had to book at least days out Being retired, we are very flexible for travel datesYesterday, I spent the better part of the day researching the website for the various trips and deals I specifically looked at the cruises leaving Port Canaveral, and then trying to book our free cruiseIt did not take long to search cruises from Port Canaveral, since there was only one cruise line - [redacted] , and two destinations - Bahamas and Caribbean As we stated at the presentation, we did not like [redacted] , and we wanted to go many places This left us with one destination (Bahamas) on a cruise line that we don't like This was not what we were told at allWe then tried to book our free cruise We understood that it would be on [redacted] , and we wanted to take a day cruise Understanding that we needed to book days in advance, that left November, December, January, and February, since the expiration date was February The website further explained that cruises would have to be taken September through December (off peak times), and could not be scheduled during holiday weeks This meant that we had a couple of weeks in November, and a couple of weeks in December This was not made clear to us at the presentation The website went on to say that after submitting the three preferred weeks, someone would get back to us in 7-days The free cruise is not a big deal, but we weren't told how it actually works, and the difficulty in scheduling datesThe Port Canaveral departure to many destinations on a cruise line other that [redacted] IS a big deal We feel that we were lied to in order to make a saleWe apologize for any misunderstandings regarding the promotional cruise certificate you received, emails with the weekly travel deals and cruises and itineraries leaving from Port Canaveral Promotional Cruise Certificate: The promotional cruise department was very prompt in their response to your Promotional Cruise request You registered your certificate on August 17th Based on your requests they sent you offers on August 21stAs you are aware the Promotional cruise is not freeIf space is available for the time you request, you pay only taxes and fees in the range of $to $per person depending on your itineraryYou were offered the following11/12/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4F - Inside cabin with King or Twin beds - $per person 12/4/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4A - Inside cabin with King or Twin beds - $per person 12/17/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - $per person (taxes, port expenses, any/all fees rate) - 4B - Inside cabin with King or Twin beds - $per person It is our understanding your first request for the promotional rate was sold out but they did offer you a nice upgrade saving you $off the price available online ($per person and we quoted $per person)Weekly travel specials through email: You joined on Friday Aug 4th, Our IT department said you were signed up for our weekly email specials on Friday Aug 11th The soonest you would have received them is the following week You would have received Hot Week specials and Vacation Alerts That would explain why you received one email at the time you sent the request for a refundPort Canaveral options: I asked our travel operations team to reach out to you when we received your complaintThey said they did so and explained to me what options you were given Here is a summary of those conversationsIt is my understanding when you originally called our office one of our agents (Debbie) discussed cruise options with you for Port CanaveralAt the time, she explained there were several top cruise lines leaving Port CanaveralYou could choose from [redacted] , Royal Caribbean, [redacted] and [redacted] Our travel department manager (Jennifer Harvey) called you again to give you a breakdown of itinerates As you stated, most are for the Caribbean and the Bahamas out of Port Canaveral There are repositioning cruises to other destinations such as the cruise she mentioned on NCL to Barcelona Spain for only $ppOptions beyond that extend to other cruise portsThere are more cruise options from Florida than any other State in the countryYou are and half hours from Tampa that will get you cruises to the Western Caribbean and Mexico You are hours from FtLauderdale which will get you many cruise itinerary optionsWe are not sure what else we could do to take care of your concerns but are willing to work with you Please let us know if we can do anything else Because of the misunderstandings, we would like to offer you a $credit on your next cruiseSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Dear Mr [redacted] ,If I understand you correctly you claim you tried using our service several times and did not get the prices advertised the day of the seminar You would like a refund.I researched your request history and found that we could not fulfill your Christmas accommodation request for Lake Tahoe because you did not give us enough time to find your member rates.At the beginning of January you submitted a request for [redacted] in Ventura or [redacted] in Oxnard for the week of June 11th or 12th You requested a three bedroom for adults and children We explained to you that three bedroom condo units for that area were hard to find but could locate you a couple units to accommodate the number of people you requested We initially could not find you the fixed rate weeks but made you an offer in case you were interested You declined and we negotiated with the supplier and was able to offer you two studios One at your advertised fixed rate member price of $and the other $more for $ Final price for both after taxes and fees was $ That is a savings of over $off the public rate See attachment of same unit at the same time online and the final price of $eachDepending on your desired area of travel and the time of year you choose can limit your condominium choices Some areas simply do not have large three bedroom units availableWe apologize for the inconvenience of your first experience with us but will work hard to make it up to you Based on our ability to save you a substantial amount of money on the area you requested we do not feel a refund is warranted For any misunderstandings, we would like to offer you a $credit towards your next condominium request and waive your next years dues Sincerely,Condominium Travel ClubKyle [redacted] Vice President of Sales
Dear Mr***, If I understand you correctly you claim: ‘ We listened to a sales pitch and were enticed to joinThe very few times that we tried to use the service we were told you have given enough notice, or we do not have inventory on all of our properties so we could not help with thatNot to mention when you fill out the papers on the website and they say someone will get back with you and they don't; so you have to follow up with themThis was by no means not worth the money that they have charged us and you have to pay $per year to renew the service with them that you cannot even useI want a refund .’ Our records show you have made a request for service three timesThe first was a request to the Historic District in Wilmington, NCIn January of this year We explained to you at the time that we do not have condominiums in that area Condominiums are typically located in popular vacation areas but are not available in all places you might travel We have membership rates for hotels in areas condominiums are not located We made you some hotel offers and did not hear back from youThe second was a request for the Florida Keys made in May of this year You made your request and we had an offer to you within days of your request You took the property offered Your membership saved you $The third was an inquiry about prices in Cape Cod (air, car and hotel) for the same week of your request You wanted to use your $Travel Award toward your vacation We wanted to do some research for you and call you back but you just wanted ballpark prices immediately We gave you what we saw in our GDS without checking all our suppliers and did not hear back from youWe apologize for any miscommunication As far as our notes indicate, we are servicing your membership and responding to all your inquirers You will not realize savings of hundreds or thousands of dollars on every trip you take The savings are dependent on the type, timing and duration of your request Our records indicate that we have serviced your requests and do not feel a refund is appropriate We would like to offer you some extra savings on your next vacation by doubling the value of your Travel Award You can apply $toward your next vacation package, condo or cruise through your membership expiration date in We will also pay for your renewal in Again, we apologize for any perception that you have in regard to our lack of communication and will work hard to keep you satisfied in the futureSincerely, Condominium Travel Club Kyle H [redacted] Vice President Sales
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As previously stated, we purchased membership based upon the promises from your representative concerning nude travelMost of our travel revolves around nudismAs we have inquired unsatisfactorily regarding this type of travel, we feel entitled to a refund.Regards, [redacted]
The representative who answered my complaint is lying, to put it bluntlyI never completed the paperwork for the Genesis account, and received a number of email requests from Daniel Bishop to "docusign" the Genesis approval documentI have attached one of his requests and my email responseIn addition, our sales representative, Bridgette, made the effort to call us to tell us that our paperwork was not complete, and that she told the sales team this during phone conversationsHer phone number is [redacted]
Revdex.com, Inc, [redacted] ** [redacted] To Whom It May Concern: We are in receipt of the Revdex.com complaint submitted by [redacted] on 12/29/and we appreciate the opportunity to address his concernsOur records indicate that [redacted] joined Condominium Travel Club on 10/29/ Per the signed membership contract he was given three days to review membership benefits and decide if he wanted to retain them or not We have no record of a cancellation request being submitted during the three day right of rescission periodOn 11/4/the Cruise Cert Department received a request from [redacted] to redeem the Promotional Cruise he was given for attending the sales presentation Prices were given based on the terms and conditions of the Promotional Cruise certificate Notes reflect that he requesting a day Western Caribbean cruise with peak sailing dates which are outside of the cruise certificate guidelines; therefore he was quoted preferred pricing On 11/24/the Cruise Cert Department spoke with [redacted] and discussed availability and pricing on a Night Carnival Victory cruise during peak sailing times At that time he was again quoted preferred pricing since he asked for peak sailing dates To date he has not contacted the Cruise Cert Department to redeem his Promotional Cruise Cert On 11/12/ [redacted] contacted our Travel Department to request quotes for a day Western Caribbean cruise departing from Miami, FL on 1/16/ He was provided quotes at member rates with a membership net savings of $ Again, we did not hear back if he was interested in booking this cruiseOn 11/30/Lois contacted our Travel Department to request quotes on a Carnival Alaskan cruise in May of He was provided with several quotes in double occupancy cabins with member savings of about $per person He was unsatisfied with the savings we offered and claimed stated that at the sales presentation they were shown a cruise for $per person for a balcony Our travel agent explained that pricing shown during the presentation are examples of past members savings and rates are always subject to change based on availability He claimed that he was told prices would be valid for days At that time [redacted] stated that he wanted cancel his membership His travel agent explained that his membership includes much more than just cruises We did point out how his membership benefits do work as we had been able to show him the savings off the public rates on his cruise requestsWe explained that he had three business days to cancel his membership and he is past his right of rescission On 12/2/15, as a courtesy, our Travel Agent offered [redacted] $per person (for two people) towards the Alaskan cruise she had quoted him for any misunderstanding there may have been when he attended the sales presentation [redacted] stated that he had to discuss this with his wife and would get back to us To date we have not heard from him to utilize the $credit we offered himOn 12/28/our office received a call from [redacted] asking to cancel his membership as he had a stroke and feels he can not utilize his benefits It was again explained to him that he had three days to cancel his membership and that he is past his right of rescission We have provided service to [redacted] per his membership contract and have explained the many other benefits available to him While we sympathize with his recent health issues we are unable to refund of the purchase price of his membership Accommodations can be made for most health impaired travel situations and we are here to assist him with all of his travel needs Furthermore, most membership benefits can be shared with family and friends We would like to extend our offer again of $per person towards an Alaskan cruise for two traveling anytime in We will note his membership profile with the credit and we encourage [redacted] to utilize his many membership benefits He can contact our office at [redacted] for any of his travel needsSincerely, Ronda [redacted] Customer Service Director Condominium Travel Club, Inc
Yes, those were the documents we were given by the Condo ClubHOWEVER, the application was incomplete and we decided not to go through with the purchase after our sales representative told us she had not completed all of the paperwork needed to get the Genesis creditThen her supervisor, MrAlvilas, and MrBishop continued to send us docusign papers electronicallyThat is when he contacted Bridgette to make sure she had not completed the application process, which she confirmedWe did not sign the last documents needed for the Genesis account, as you can see by the August email they sent to me, and my response on the 31st, stating I would not sign the document giving them permissionThe purchase was not completed, and they opened the Genesis account fraudulentlyI do not accept their terms to this agreement, as it was NOT the terms we agreed to at the point of saleTherefore, we would like this matter closed and settled, as we are not paying for this fraudulent account
Dear Ms. [redacted] ,If I understand you correctly you claim you were told that,'.... we could go any where with flat rate prices in condos. We were told discounts on rental cars. This is all false. We have placed requests for a wedding and we are being told they don't deal with the area we want. The... discount on rental cars don't exist. What the they explain and what they sell you is completely false.'You would like,"Termination of the contract with all fees waved." "We fianced this membership fee and we will take responsibility for what we have already paid..." I apologize for any misunderstanding. You cannot 'go any where' and book a condominium at Flat Rate prices. Flat rate prices on condominiums are available in many, many areas but they are not available in areas with limited or no supply of timeshare condominium units. That was the case with your request. We did offer you a wholesale rate in the area you wanted to visit which was at a higher price then our Flat Rate prices.I am not sure about the car rental reference you are making. I see we quoted you on some rates and can assure you they are at member rates.For your inconvenience, the next time you would like a weeks vacation we will pay for your accommodations in one of our condominiums for up to 4 people. The only restriction is that it cannot be during a Holiday.Sincerely,Condominium Travel Club, Inc.Kyle H [redacted] Vice President of Sales
[redacted] [redacted] [redacted] [redacted] Dear Mr***, If I understand you correctly you claim: ‘Signed up for the vacation clubFinally went to check the site for various costs of cruises, flights, condo stay and hotelThere is no savings, and I am able to get better pricing on my ownThe whole sales pitch was the "cost saving", and having someone else do your bookingsFilms showed some pretty nice places at a fraction of the "normal" costI had let them know we are frequent travelers of cruise lines, and they advised that that is the biggest savings of allWe would get suites for the cost of an interior room(NOT TRUE)They had a "give away" of a free cruiseI set up the dates, and received the quote of per person, I went to the cruise line site and the same cruise with the same room was 187.00pp inclusive of port charges and taxesWhat type of "free" are they talking about? Very misleading, misrepresentation of anything factualI have emailed and written a letter to the company with no response.’ Our records show that you emailed our office on Sept17th, with a question on how to search for a condominiumOn Sept18th, 2017, our customer service department emailed you a response to your question On Sept25th, 2017, you worked with the Promotional Cruise Department to find a cruise You also emailed us requesting a refund On Sept26th, 2017, you submitted your complaint to the Revdex.com We are confident we can save you money as a member and make your experience much more pleasant than it has appears to have startedLet me start by addressing your initial concern about finding condominiums, cruises, flights and hotelsWe have many online booking tools available but prefer if you call for service Not all of our online booking tools will give you all the rates we have available We use Amadeus and many other booking portals that are not available for us to share with you online because they are B to B or travel agency only toolsWe have tens of thousands of condominium weeks immediately available on your member website listed under Condominiums and Bonus Weeks You can find the location of the condos by drilling down on the booking engines starting with choosing the Country you want to visit and ending with the State and City Those are there for you to book immediately If you do not find what you are looking for simply fill out a Condominium Request Form and we will do all the work for you We will contact all of our suppliers, many of which are not online, to locate what is available at the time of your requestYou can request a Fixed Rate Week or a Bonus Week For last minute reservations, you can view our Hot Weeks that come out once a week on space availability from $to $a weekThe condominiums are available at member only rates and are a tremendous savings to you as a member I would provide you an example but I do not see where you requested any condominiums to dateThere are a few opportunities to save on airfare but mostly on packaged vacations and international flights that we earn a commission on Most of the time we are only providing you the service of locating a flight you are interested in and booking it with no booking feeThere are no discounts on domestic flightsWe Guarantee you the lowest rate on Hotels, Condominiums, Cruises and Vacation packages See our Best Rate Guarantee below We do get you substantial savings on cruises but the savings depend on what type of cruise you bookWe will save you $on a day night cruise or $3,on a River cruise in Europe The savings are cruise specificWe see the Promotional Cruise Department offered you some options on your promotional cruise you selected saving you $on a night cruise but you did not want the cruise thinking it was cheaper somewhere else I can assure you it was not As a matter of fact we are so confident in our ability to offer you the lowest price on a Carnival Cruise that we will modify our Best Rate Guarantee and actually pay for the promotional cruise if you can find it for lessYou will have to follow the terms of our Best Rate Guarantee to qualify for this offerBasically, it has to be a price comparison for the same cruise that you purchased You will need to keep records of the purchase showing the final price of the Cruise as compared to the member price we offered There is a form we have on our website under our 150% best Rate Guarantee to use I have attached the Promotional Cruise offer we made to you before the presentation As you can see we listed the approximate cost of the cruise per person and did not say if was Free We apologize for any misunderstanding concerning our benefits or details of your Promotional CruiseWe would like to pay $towards your Promotional cruise when you decide on a date and itinerary Of course, you will get it at your promotional rate when you decide to bookSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Dear Mrs [redacted] ,If I understand you correctly you claim your 21-year-old son cannot take advantage of Condo Rentals even though you were told directly by the salesman that he would be able to do soYou never would have purchased a membership if you had known your son needed to be to take advantage of the membership You feel Condo Travel Club should issue you a full refund.Again, we apologize for any misunderstanding.On page of of your contract, the first line explaining restrictions on use of condominiums states the following.Condominium Access - Members, Friends and Family must be over the age of to book a condominium.On page of of your contract we again state in Bold Letters and have both of you initial the following:I/We understand that the request criteria for FLAT RATE WEEKS is a minimum of days in advance for low season weeks and a minimum of days in advance for peak season weeksReservation requests are made for one (1) week at a timeMembers may request FLAT RATE weeks for friends and family over the age of 25.Our internal policy for booking Fixed Rate Condominiums is years of age or older for many reasons Many condominium suppliers with thousands of weeks available like Wyndham only require users to be 21years of age or olderBased on your misunderstandings we will be happy to lower our age restrictions and allow your son to make reservations for Fixed Rate Condominiums through us Since you are the exception and not the rule you will have to ask our condominium agent that is assisting you to note the age exception in your file before a request is made so there are no misunderstandings and we can execute the request Not all condominiums will be available to him based on the internal policy of the condominium suppliers but I am sure he will have plenty of opportunities to realize member savings on beautiful properties in vacation destinationsIt is important for you to know that our Bonus condominium weeks displayed live on our website have always been available to him We do not control the age restrictions on those weeks.We are happy to work with you on this exception but based on the clearly written terms of your contract and your signatures stating that you understood the terms, we do not believe a refund is warranted We again offer to double your Travel Award value ($200.00) and make it available for use anytime in Please let us know if you are interested in the additional savings.Sincerely,Condominium Travel ClubKyle [redacted] Vice President Sales
Dear Mr [redacted] , Thank you for your comments You claim, “The whole point of this complaint is that Condo Travel Club does not disclose where they have condos available and which of those have a bedroom option.” As stated in our last response, we do provide you with a list of our available inventory As soon as you enroll in our program we give you instant access to our website that displays thousands of condominium weeks, actually approx80,condo weeks that are ‘LIVE in Real Time’They are immediately available to you at member rates All the details of those are on the site, including the number of bedrooms, described in detail before you book themWhat we do not list (with booking details) is the vast inventory we have access to from our large list of condominium suppliersThat inventory changes hourly based on demand As you noted, we do provide you a sample of properties we have booked for members in the past to give you some idea where condominiums are located and to help you with your planning and requestsIf you do not see anything that meets your needs from our ‘LIVE’ inventory you can use the “Condominium Request Form” and we will contact the suppliers of those properties to see if their units are available with the parameters of your request i.edate, number of bedrooms, etc Our goal is to always find you accommodations that meet your needsReferring to our response that some properties do not offer bedroom options, you claim, “Again, CTC needs to be forced to disclose this information to those they are selling toWe list our inventory willingly and in fact are working to improve transparency of much more inventoryOur suppliers want to move unused vacation weeks Most of our suppliers cannot display them through traditional marketing channels so they rely on us to make them available through a Closed User Group aka membership clubWe are currently gathering as many api/xml feeds of inventory as are available from our suppliers and consolidating them into a more customized LIVE condo booking engine that will be available soon The new booking engine will list the Hot Weeks, Bonus Weeks and Flat Rate Weeks live in real time and should be the most comprehensive display of LIVE vacation week inventory in the World In case that inventory does not meet your needs you will still have the “Condominium Request Form” available to you so we can contact our suppliers and negotiate the purchase of inventory they do not make available in their LIVE feeds We provided you with the Flat rate pricing you were promised in the contract and you claim that is ‘ blatantly incorrect.’ You also ask, ‘ how could Harbortown be within their network and out of their network at the same time?’ We stand by our claim We did supply you with the Flat Rate price promisedIt is $for a Studio or One Bedroom That is what we offered you There were no three bedrooms availableWe could only offer you what was available in the area and at the property you requestedWe use a vast network of condominium suppliers Suppliers that own the condominiums, manage the condominiums, exchange condominium inventory, purchase to rent condominium inventory, associations that control the inventory, etc These and others make up our list of suppliers When we go outside those suppliers that is what we are referring toYou state, “CTC needs to be forced to disclose this very comment in a very clear, concise manner In reality, the only condo’s guaranteed are those that they advertise as “specials” If a person actually has a destination in mind, most likely, you’re out of luck The CTC is only good if you’re willing to go wherever CTC can get lucky The CTC salesman told us the CTC was an excellent way to plan a family vacation at a reasonable price Two months after we requested the condo and before CTC had come back with any pricing, we even called CTC and told them that we had booked a flight for our daughter and asked if they were really going to be able to find something Of course, they said yes We just didn’t know that they would be giving us a price of $1,for a condo that per their disclosure should have been $699.” I have already addressed your concerns for listing our inventory above Yes, we have specials but that is only about 25% of the condominium vacations we fulfill The vast majority are the requested weeks you asked forWe found you the space you needed for your group There were no three bedrooms to offer you at the $rate so we offered you two studios for $Since you did not like that option we found you one Studio at your Flat member rate ($499) and the other for only $more ($599)You decided not to book them which is certainly your optionYou state, “Unfortunately, I don’t trust that the complimentary vacation week would even be fully compensated as is evidenced by the “free cruise” that CTC offered to everyone who attended their seminar Needless to say, the cruise was far from free.” The cruise you are referring to is a Promotional Rate cruise for attending our sales presentation It is not Free and we do not claim it is Free in any of our promotional materialIt is; however, substantially discounted up to $depending on your itinerary We print the terms of our offer before your presentation and have you sign them If there is a misunderstanding with the marketing company, you have the opportunity to decline our offer We again apologize for any misunderstanding and we stand by our offer in our last replyTo compensate you we would like to offer to pay for the next vacation week you requestWe will accommodate up to people for youSincerely, Condominium Travel Club, IncKyle [redacted] Vice President of Sales
Dear Mrs [redacted] , If I understand you correctly you would like a refund of your membership because you claim you were told you could add your son as an associate when he was and you would be able to take your dog to a condoSince joining you were told your son needed to be to rent a condo and dogs were not allowed in condos You feel you were intentionally misledWe apologize for any misunderstandingYour contract with us does not include a promise of ‘pet friendly’ condos; however, some condos suppliers we work with allow pets in their unitsYou submitted an online condo request on 1/3/for the dates of 4/15/2017-4/22/We offered you a choice of units at your Flat Rate price in the area you requested Barrier Island Ocean Pines Beach in Duck NC 4/-(bedroom) sleeps for $ As part of your membership you get a $Travel Award that you can use towards a condo, cruise or vacation package every year If we apply your Award, you would only have to pay $for the bedroom for one week We also offered you a one bedroom at the same resort for $- $Travel Award = $for the week The Public Rate for the same property is $which is a savings of about $because you are a memberThe units were not pet friendly so you did not take us up on our offer to youWe did find you a pet friendly 2-bedroom accommodation per your request in the area you were looking but it was not one of our condo suppliers which is why the cost was $for the week We asked if you would like us to continue to search for a condominium or accommodations but you canceled your request For future reference, I have included a list of pet friendly condominium properties we work with that you can get your flat rate pricing based on the terms in your contract Many are on the beachWe also have access to Extended Stay hotels that accept pets at member rates but you have to add $more per night plus tax for your petExtended Stays have many of the amenities of a Condo but are typically not as luxurious Earlier we forwarded you some examples of your member savings for Extended Stays using Orlando Florida as an exampleSimply add an extra $to the rates for your pets(see attached) Examples were taken right from your member website as compared to the Extended Stay websiteWe are not aware of refusing a request for your year old son for a FREE ‘Family and Friend membership’ He certainly can be a member but he will not be able to use most of our condos because many have an age restriction of years old He can certainly book other types of vacations that allow year olds to bookPer your request, we did sign up Ralph & Pam Riggs, they are CTC# 5649B and were activated 10/18/for a FREE ‘Family and Friend’ membershipWe also quoted you a cruise: You called in on 9/6/and wanted a quote for the Island Princess Tour HA8/2/The public price for the Balcony BB was $their member price was $member price included Free upgrade, Free gratuities and $on board credit along with reduced deposit Based on the terms of your contract and the savings we found you to date we do not believe a refund is appropriate We will double your Travel Award value and make it available for use anytime in Please let us know if you are interested in the additional savingsSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Pet friendly condos we have available per the terms of your contract:
[redacted] [redacted] [redacted] Re: BBB Complaint ID [redacted] [redacted] ***: We received further correspondence you submitted to the RevDex.com and we again appreciate the opportunity to respond accordingly. Per our letter dated 5/21/15; our records indicate that you became affiliated with Condominium Travel Club on 5/3/15. You spoke with our corporate office on 5/4/15 and we attempted to work through your concerns and assured you the sales staff would be addressed accordingly. We spoke again on 5/5/15 when you contacted our corporate office requesting to cancel. We processed your cancellation and your Genesis purchase was refunded on 5/6/15 and a check for your cash down payment was mailed to you on 5/8/15 We do address every concern that is brought to our attention whether a BBB complaint is submitted or not. We expect a high level of courtesy and professionalism from our in-house staff as well as sales representatives. We continue to require training with the outside sales teams to ensure our members are presented with accurate membership information. While we regret your experience with the sales team; it does provide an opportunity for them to learn and grow in knowledge. Condominium Travel Club will continue to offer membership savings on cruises, vacation packages and condominiums while we search for the lowest available price for hotels, car rentals and air as outlined in every membership contract. As a reminder we are in compliance with Payment Card Industry Data Security Standards policies and procedures while Docusign offers a secured sight to process membership contracts; so you can rest assured knowing your personal information is safe. Sincerely, [redacted] Customer Service Director Condominium Travel Club, Inc.
Mr [redacted] First off, we apologize for the sales representative that was unavailable to you He is not affiliated with our company any longerWe appreciate you taking the time to research cruise options through our programWe promise you that through the duration of your membership, your savings will strongly outweigh the membership price We do not want you to leave our program based on your first quote with us.With that being said, we will honor your refund but suggest you entrust the potential of our program long-term.Thank you,Kyle [redacted] Vice President of SalesCondominium Travel Club
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This club is not what I expected I called and emailed with no response to cancel the membershipI would really appreciate the consideration for a full refund I have recently had surgery, and my wife is preparing for spinal surgery We are exhausted with trying to obtain a refund In your proposal you suggest in a few years, we will save money from joining We will not use this membership as it was misleading Your offer of a “discount” on travel is unacceptable because we wont be travelingWhy don’t you credit us 3k against the membership and I’ll donate the 2k as a representation of my stupidity for not checking on this club earlier, although I don’t think it would have made a differenceWhen everything to say has to be through typing and no voice communication, there lies a problem Please refund our money, so I can contribute to a worthwhile cause of those in need in our California community Please refund, refund, refund! Why would this company not entertain this request, when a client is so dissatisfied and unhappy with a product? Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] ** [redacted] Dear [redacted] We received the complaint that you submitted to the Revdex.com where you feel that the Promotional Cruise Department may not be offering you the promotional cruise prices as describe in the terms and conditions of the Promotional Cruise certificate you receivedRecords indicate that you had requested peak sailing dates; which are considered an upgrade as it is outside of the terms and conditions of the certificate If you are interested in utilizing your promotional certificate on future travel please contact me directly to help facilitate the processPer our conversation, your Condominium Travel Club membership is completely separate from the promotional cruise certificate To date our records do not indicate you have attempted to utilize your membership benefits All of the benefits outlined in your membership contract are available to you and in order to see the value you have to use the servicesAs discussed, we are unable to cancel your membership and instead encourage you to utilize the services available to you when you are able to travel Please feel free to contact me directly at ###-###-#### if you need further assistanceSincerely, Ronda C [redacted] Customer Service Director Pulaski Tickets & Tours, IncCondominium Travel Club, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Attached are the documents relating to the Condo Travel Club I will again say that I believe we should receive a full refund We were outright lied to and misled by the salesman.My issue is this: We were told specifically by the salesman that we could add our son as soon as he turned years old We questioned him about this because our son wasn't until He said there would be no problem, the day he turned we could add him as an associate member and begin using all the benefits of the associate membership, including renting condosWe signed the contract taking him at his word When I called the Condo Travel Club several months later to ask questions about adding my son that's when I was told he couldn't rent a condo until he is years oldI feel that this salesman intentionally misled us and outright lied about the associate membership age in order to sell us the membership We never would have joined the Condo Travel Club if we had known our son would have to wait until he was to rent a condo.For the Condo Travel Club to offer us $in compensation is ludicrous We paid over $7,for the membership We have such a bad impression of the Condo Travel Club now that we want nothing to do with them They obviously use shady tactics to get people to sign membership agreements and intentionally deceive people.I appreciate your assistance with this Thank you[redacted]
Dear Mrs [redacted] ,If I understand you correctly you claim:‘ I have a service dog and a companion dog that travel with me always I found out that pet friendly condo weeks did not apply .’Pet friendly condos are available but the supply is limited We apologize for any misunderstanding.Sincerely,Condominium Travel Club, Inc.Patrick H [redacted] President
Response to [redacted] and [redacted] *** Member # [redacted] Re: Revdex.com complaint 10/06/ Dear Mrand Mrs***, If we understand your complaint correctly you have three different issues: 1) You were lied to in the presentation concerning the availability of cruise options from Port CanaveralYou could not view the cruises because you were given a password to our website three days after you joinedYou state: “On August 4, we attended a presentation put on by Condominium Travel ClubWe live in Melbourne, Florida, miles from Port Canaveral We are now retired and only interested in cruises leaving from Port Canaveral traveling to many different locationsWe were told that they deal with 15-cruise lines and that they go all over the world from Port Canaveral.” “We purchased the travel package from them at that timeThree days later, we received a temporary password in order to log in to view the places that we could cruise toWe could not view these packages prior to having the passwordAfter searching their website, we found only two cruise lines traveling to two destinationsWe called CTC to see if we were missing somethingThey agreed that they only had two cruise lines and two destinations.” “This company falsely stated what we were getting, even though we stated exactly what we wanted to do on our vacations.” 2) We used stall tactics to get you past your cancellation period and would not respond to your concernsYou state: “They have used stalling tactics in order for us to go past the three day period for us to cancel our membership.” 3) You want a full refundYou requested it over the phone within the three days but were not told how to cancelYou state: “We requested a full refundWe requested the refund on August 9th, which was within the three day cancellation policy, but it was done over the phone, and were not told at that time to put it in writing.” “They have taken us for thousands of dollars for a package that was not what was promised, and something that we will never use.” “Their only response is that it was past the three daysCondominium Travel Club should not be allowed to lie during the presentation in order to make a sale, and then inform us that we are in the wrong because we did not file within three days.” Response to issue # You were lied to in the presentation concerning the availability of cruise options from Port CanaveralYou could not view the cruises because you were given a password to our website three days after you joinedYou are confused about your cruise options from Port CanaveralYour claim about not receiving a password to our website is not trueYou received a temporary password to our site as soon as you signed the paperworkIt can be clearly seen on page three of your paperwork (not attached for security reasons)You were emailed the contract the minute you signed it As explained in our previous response on 09-05-(attached), there are not currently to cruise lines that leave out of Port Canaveral but there are “many” cruise lines that doThere are never to major cruise lines leaving out of a particular port at any given time because there are not that many Cruise Terminals at any PortUnlike an airline, the ships are much larger and require a lot more space for a terminal There are different Cruise Ships from Four of the largest cruise lines in the world that leave from Port Canaveral on a regular basis( [redacted] ***), [redacted] (CCL), [redacted] (DCL) and [redacted] (NCL) You have over cruise itineraries available to you in the next year from those ships and those cruise linesLet me expand a little more on your cruise optionsI have enclosed a list of available cruises in the next months (see excel spread sheet called “PORT CANAVERAL CRUISES OVER THE NEXT MONTHS”) Not only can you cruise to the Bahamas but you can cruise to many, many places in the Caribbean, Cuba, Bermuda as well as Mexico and Latin AmericaWithin the next year you can continue to “Travel the World” and visit Spain, Portugal and cruise through the Panama Canal On August 21st one of our travel agents offered you a NCL ( [redacted] ***) sailing that goes from Port Canaveral to Barcelona that would save you a total of $for an inside cabinThat is a quarter of the cost of your membership on just one cruise If you upgraded to a better cabin you would save almost half the cost of your membershipPerhaps your misconception between cruise ships and cruise lines was the subtle difference not communicated well enough to you at the time of the presentation or when you spoke to our travel agents You do not have to cruise lines leaving port Canaveral but you do have cruise ships leaving the port You have tons of cruise ports and itineraries available to choose from including transatlantic cruisesThe other thing that was probably not explained in the short time we had with you is that cruise lines continually change itineraries and portsEvery year there are new cruise lines leaving particular ports as they experiment with what is most profitable for themOther cruise lines are coming in and out of Port Canaveral in the future RCCL and CCL started operations in 2009, DCL started in and NCL sometime later Mein Schiff is scheduled to use the cruise terminal in the Fall of and MSC Divina is scheduled to sail from Port Canaveral at some point in the future Here is a breakdown of the ships and Ports of Call available to you from Port CanaveralDisney Cruise Line (DCL) currently has ships sailing out of the Port Canaveral [redacted] Magic, [redacted] Wonder, [redacted] Dream, [redacted] FantasyAccording to the DCL website you can sail to the following Ports leaving from Port Canaveral: Willemstad, Curacao – Tortola, British Virgin Islands – StThomas, U.SVirgin Islands – Philipsburg, StMaarten – St***’s, Antigua – San Juan, Puerto Rico – Puntarenas, Costa Rica – Oranjestad, Aruba – Miami, Florida – Kralendijk, Bonaire – Key West, Florida – George Town, Grand Cayman – Fort-de-France, Martinique – Falmouth, Jamaica – Cozumel, Mexico – Costa Maya, Mexico – Castries, StLucia – Castaway, Cay – Bridgetown, Barbados – Basseterre, StKitts [redacted] (NCL) currently has ships that sail out or Port Canaveral Norwegian Breakaway, Norwegian Epic, Norwegian Sun, Norwegian Escape and Norwegian JemAccording to the NCL website you can sail to the following Ports leaving from Port Canaveral: Tortola, British Virgin Islands – StThomas, U.SVirgin Islands – Key West, Florida – George Town, Grand Cayman –Falmouth, Jamaica – Ocho Rios, Jamaica – Great Stirrup Cay, Bahamas - Nassau, Bahamas - Royal Naval Dockyard, Bermuda - Funchal, Madeira – Seville, Cadiz(Spain) – Gibraltar, United Kingdom – Granada, Malaga (Spain) – Barcelona, Spain – Havana, Cuba [redacted] Cruise Line (CCL) currently has ships that sail out of Port CanaveralAccording to the CCL website you can sail to the following Ports leaving from Port Canaveral: Freeport, Bahamas - Nassau, Bahamas – StKitts – Grand Turk - Amber Cove – Princess Cays – Halfmoon Cay Royal Caribbean Cruise Line (RCCL) currently has ships sailing from Port CanaveralMajesty of the Seas and Oasis of the SeasAccording to the RCCL website you can sail to the following Ports leaving from Port Canaveral: CocoCay, Bahamas - Nassau, Bahamas – Grand Bahama, Bahamas Response to issue # We used stall tactics to get you past your cancellation period and would not respond to your concernsYour claim is and without merit It is simply not trueYou received copies of your contract along with your rights of rescision in your email accountsIf you would have viewed your contract you would have seen clear, easy to understand instructions on how to cancel We did not know about your desire to cancel until we received your email of August 17th I have attached a copy of the contract you viewed and signed at the time of your purchaseI have enclosed what is called an ‘envelope’ of the electronic history of your contract It shows when you signed, where it was sent and when it was viewed by youOdd pages of the ‘envelope’ report show a list of what transpired, Even pages have the IP address of the location the document was viewedAccording to the electronic envelope report, we sent you the contract the minute you signed the documents The contract and your right of rescission was sent to the email addresses you provided at 7:PM on 08-04-The emails you provided were: [redacted] and [redacted] The IP addresses are different when you were viewing the documentThat means it was viewed from a different location than where they signed it Our records show that you ( [redacted] ***) viewed the contract times from 09-24-through 09-26- You had the contract in your email since 08-04-but you did not view it until that time If you wanted to know how to cancel or view your temporary password you could have viewed your contract or called us and asked We DO NOT use stall tactics Response to issue #You want a full refund You requested it over the phone within the three days but were not told how to cancelWe do not believe you requested a refund within three days over the phone or we would have explained to you what to doOur records do not show you wanted a refund until your email to us on 08-17-In our response to you on 09-10-below, we offered to give you an additional $towards your next cruise because of any misunderstanding We felt a refund was not warranted because you misunderstood your vast cruise options available at one of the ‘Busiest Cruise Ports in the World’ We thought our explanation and offer would clear up any misunderstandings Obviously, it did notWe will issue you a full refund but we are saddened by your rhetoric in light of the facts we presented to youWe have been in business for over years We have signed up well over 50,members since our humble beginnings and given sales presentations to over 150,familiesThe Revdex.com complaints you see are some misunderstandings similar to yours that represent of the families we talked to and of the families that are or have been members Sincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Response on 09-05-to initial complaint emailed to us on August 17th, 2017, your wrote: You would like a full refund for our Condominium Travel Club membershipDuring the hour presentation on August 4, 2017, we made it very clear that we live miles from Port Canaveral and would like to take many cruises from that port We are not fond of [redacted] cruises, and were assured that there were many other cruise lines that left from Port Canaveral We expressed an interest in taking many cruises and seeing many places, and mentioned that we had already taken an Alaskan cruise and cruises to the Caribbean We were told that we would receive weekly emails with pages of hot deals, trips, and specials which would include resorts, condos and cruisesWe have received one email with one condoSecondly, the people who participated in the hour presentation were all given a free cruise, leaving from many ports, with different destinations We were told that we would have to pay the taxes for the cruiseThe only stipulation was that we had to book at least days out Being retired, we are very flexible for travel datesYesterday, I spent the better part of the day researching the website for the various trips and deals I specifically looked at the cruises leaving Port Canaveral, and then trying to book our free cruiseIt did not take long to search cruises from Port Canaveral, since there was only one cruise line - [redacted] , and two destinations - Bahamas and Caribbean As we stated at the presentation, we did not like [redacted] , and we wanted to go many places This left us with one destination (Bahamas) on a cruise line that we don't like This was not what we were told at allWe then tried to book our free cruise We understood that it would be on [redacted] , and we wanted to take a day cruise Understanding that we needed to book days in advance, that left November, December, January, and February, since the expiration date was February The website further explained that cruises would have to be taken September through December (off peak times), and could not be scheduled during holiday weeks This meant that we had a couple of weeks in November, and a couple of weeks in December This was not made clear to us at the presentation The website went on to say that after submitting the three preferred weeks, someone would get back to us in 7-days The free cruise is not a big deal, but we weren't told how it actually works, and the difficulty in scheduling datesThe Port Canaveral departure to many destinations on a cruise line other that [redacted] IS a big deal We feel that we were lied to in order to make a saleWe apologize for any misunderstandings regarding the promotional cruise certificate you received, emails with the weekly travel deals and cruises and itineraries leaving from Port Canaveral Promotional Cruise Certificate: The promotional cruise department was very prompt in their response to your Promotional Cruise request You registered your certificate on August 17th Based on your requests they sent you offers on August 21stAs you are aware the Promotional cruise is not freeIf space is available for the time you request, you pay only taxes and fees in the range of $to $per person depending on your itineraryYou were offered the following11/12/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4F - Inside cabin with King or Twin beds - $per person 12/4/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4A - Inside cabin with King or Twin beds - $per person 12/17/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - $per person (taxes, port expenses, any/all fees rate) - 4B - Inside cabin with King or Twin beds - $per person It is our understanding your first request for the promotional rate was sold out but they did offer you a nice upgrade saving you $off the price available online ($per person and we quoted $per person)Weekly travel specials through email: You joined on Friday Aug 4th, Our IT department said you were signed up for our weekly email specials on Friday Aug 11th The soonest you would have received them is the following week You would have received Hot Week specials and Vacation Alerts That would explain why you received one email at the time you sent the request for a refundPort Canaveral options: I asked our travel operations team to reach out to you when we received your complaintThey said they did so and explained to me what options you were given Here is a summary of those conversationsIt is my understanding when you originally called our office one of our agents (Debbie) discussed cruise options with you for Port CanaveralAt the time, she explained there were several top cruise lines leaving Port CanaveralYou could choose from [redacted] , Royal Caribbean, [redacted] and [redacted] Our travel department manager (Jennifer Harvey) called you again to give you a breakdown of itinerates As you stated, most are for the Caribbean and the Bahamas out of Port Canaveral There are repositioning cruises to other destinations such as the cruise she mentioned on NCL to Barcelona Spain for only $ppOptions beyond that extend to other cruise portsThere are more cruise options from Florida than any other State in the countryYou are and half hours from Tampa that will get you cruises to the Western Caribbean and Mexico You are hours from FtLauderdale which will get you many cruise itinerary optionsWe are not sure what else we could do to take care of your concerns but are willing to work with you Please let us know if we can do anything else Because of the misunderstandings, we would like to offer you a $credit on your next cruiseSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Dear Mr [redacted] ,If I understand you correctly you claim you tried using our service several times and did not get the prices advertised the day of the seminar You would like a refund.I researched your request history and found that we could not fulfill your Christmas accommodation request for Lake Tahoe because you did not give us enough time to find your member rates.At the beginning of January you submitted a request for [redacted] in Ventura or [redacted] in Oxnard for the week of June 11th or 12th You requested a three bedroom for adults and children We explained to you that three bedroom condo units for that area were hard to find but could locate you a couple units to accommodate the number of people you requested We initially could not find you the fixed rate weeks but made you an offer in case you were interested You declined and we negotiated with the supplier and was able to offer you two studios One at your advertised fixed rate member price of $and the other $more for $ Final price for both after taxes and fees was $ That is a savings of over $off the public rate See attachment of same unit at the same time online and the final price of $eachDepending on your desired area of travel and the time of year you choose can limit your condominium choices Some areas simply do not have large three bedroom units availableWe apologize for the inconvenience of your first experience with us but will work hard to make it up to you Based on our ability to save you a substantial amount of money on the area you requested we do not feel a refund is warranted For any misunderstandings, we would like to offer you a $credit towards your next condominium request and waive your next years dues Sincerely,Condominium Travel ClubKyle [redacted] Vice President of Sales
Dear Mr***, If I understand you correctly you claim: ‘ We listened to a sales pitch and were enticed to joinThe very few times that we tried to use the service we were told you have given enough notice, or we do not have inventory on all of our properties so we could not help with thatNot to mention when you fill out the papers on the website and they say someone will get back with you and they don't; so you have to follow up with themThis was by no means not worth the money that they have charged us and you have to pay $per year to renew the service with them that you cannot even useI want a refund .’ Our records show you have made a request for service three timesThe first was a request to the Historic District in Wilmington, NCIn January of this year We explained to you at the time that we do not have condominiums in that area Condominiums are typically located in popular vacation areas but are not available in all places you might travel We have membership rates for hotels in areas condominiums are not located We made you some hotel offers and did not hear back from youThe second was a request for the Florida Keys made in May of this year You made your request and we had an offer to you within days of your request You took the property offered Your membership saved you $The third was an inquiry about prices in Cape Cod (air, car and hotel) for the same week of your request You wanted to use your $Travel Award toward your vacation We wanted to do some research for you and call you back but you just wanted ballpark prices immediately We gave you what we saw in our GDS without checking all our suppliers and did not hear back from youWe apologize for any miscommunication As far as our notes indicate, we are servicing your membership and responding to all your inquirers You will not realize savings of hundreds or thousands of dollars on every trip you take The savings are dependent on the type, timing and duration of your request Our records indicate that we have serviced your requests and do not feel a refund is appropriate We would like to offer you some extra savings on your next vacation by doubling the value of your Travel Award You can apply $toward your next vacation package, condo or cruise through your membership expiration date in We will also pay for your renewal in Again, we apologize for any perception that you have in regard to our lack of communication and will work hard to keep you satisfied in the futureSincerely, Condominium Travel Club Kyle H [redacted] Vice President Sales
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As previously stated, we purchased membership based upon the promises from your representative concerning nude travelMost of our travel revolves around nudismAs we have inquired unsatisfactorily regarding this type of travel, we feel entitled to a refund.Regards, [redacted]
The representative who answered my complaint is lying, to put it bluntlyI never completed the paperwork for the Genesis account, and received a number of email requests from Daniel Bishop to "docusign" the Genesis approval documentI have attached one of his requests and my email responseIn addition, our sales representative, Bridgette, made the effort to call us to tell us that our paperwork was not complete, and that she told the sales team this during phone conversationsHer phone number is [redacted]
Revdex.com, Inc, [redacted] ** [redacted] To Whom It May Concern: We are in receipt of the Revdex.com complaint submitted by [redacted] on 12/29/and we appreciate the opportunity to address his concernsOur records indicate that [redacted] joined Condominium Travel Club on 10/29/ Per the signed membership contract he was given three days to review membership benefits and decide if he wanted to retain them or not We have no record of a cancellation request being submitted during the three day right of rescission periodOn 11/4/the Cruise Cert Department received a request from [redacted] to redeem the Promotional Cruise he was given for attending the sales presentation Prices were given based on the terms and conditions of the Promotional Cruise certificate Notes reflect that he requesting a day Western Caribbean cruise with peak sailing dates which are outside of the cruise certificate guidelines; therefore he was quoted preferred pricing On 11/24/the Cruise Cert Department spoke with [redacted] and discussed availability and pricing on a Night Carnival Victory cruise during peak sailing times At that time he was again quoted preferred pricing since he asked for peak sailing dates To date he has not contacted the Cruise Cert Department to redeem his Promotional Cruise Cert On 11/12/ [redacted] contacted our Travel Department to request quotes for a day Western Caribbean cruise departing from Miami, FL on 1/16/ He was provided quotes at member rates with a membership net savings of $ Again, we did not hear back if he was interested in booking this cruiseOn 11/30/Lois contacted our Travel Department to request quotes on a Carnival Alaskan cruise in May of He was provided with several quotes in double occupancy cabins with member savings of about $per person He was unsatisfied with the savings we offered and claimed stated that at the sales presentation they were shown a cruise for $per person for a balcony Our travel agent explained that pricing shown during the presentation are examples of past members savings and rates are always subject to change based on availability He claimed that he was told prices would be valid for days At that time [redacted] stated that he wanted cancel his membership His travel agent explained that his membership includes much more than just cruises We did point out how his membership benefits do work as we had been able to show him the savings off the public rates on his cruise requestsWe explained that he had three business days to cancel his membership and he is past his right of rescission On 12/2/15, as a courtesy, our Travel Agent offered [redacted] $per person (for two people) towards the Alaskan cruise she had quoted him for any misunderstanding there may have been when he attended the sales presentation [redacted] stated that he had to discuss this with his wife and would get back to us To date we have not heard from him to utilize the $credit we offered himOn 12/28/our office received a call from [redacted] asking to cancel his membership as he had a stroke and feels he can not utilize his benefits It was again explained to him that he had three days to cancel his membership and that he is past his right of rescission We have provided service to [redacted] per his membership contract and have explained the many other benefits available to him While we sympathize with his recent health issues we are unable to refund of the purchase price of his membership Accommodations can be made for most health impaired travel situations and we are here to assist him with all of his travel needs Furthermore, most membership benefits can be shared with family and friends We would like to extend our offer again of $per person towards an Alaskan cruise for two traveling anytime in We will note his membership profile with the credit and we encourage [redacted] to utilize his many membership benefits He can contact our office at [redacted] for any of his travel needsSincerely, Ronda [redacted] Customer Service Director Condominium Travel Club, Inc
Yes, those were the documents we were given by the Condo ClubHOWEVER, the application was incomplete and we decided not to go through with the purchase after our sales representative told us she had not completed all of the paperwork needed to get the Genesis creditThen her supervisor, MrAlvilas, and MrBishop continued to send us docusign papers electronicallyThat is when he contacted Bridgette to make sure she had not completed the application process, which she confirmedWe did not sign the last documents needed for the Genesis account, as you can see by the August email they sent to me, and my response on the 31st, stating I would not sign the document giving them permissionThe purchase was not completed, and they opened the Genesis account fraudulentlyI do not accept their terms to this agreement, as it was NOT the terms we agreed to at the point of saleTherefore, we would like this matter closed and settled, as we are not paying for this fraudulent account
Dear Ms. [redacted] ,If I understand you correctly you claim you were told that,'.... we could go any where with flat rate prices in condos. We were told discounts on rental cars. This is all false. We have placed requests for a wedding and we are being told they don't deal with the area we want. The... discount on rental cars don't exist. What the they explain and what they sell you is completely false.'You would like,"Termination of the contract with all fees waved." "We fianced this membership fee and we will take responsibility for what we have already paid..." I apologize for any misunderstanding. You cannot 'go any where' and book a condominium at Flat Rate prices. Flat rate prices on condominiums are available in many, many areas but they are not available in areas with limited or no supply of timeshare condominium units. That was the case with your request. We did offer you a wholesale rate in the area you wanted to visit which was at a higher price then our Flat Rate prices.I am not sure about the car rental reference you are making. I see we quoted you on some rates and can assure you they are at member rates.For your inconvenience, the next time you would like a weeks vacation we will pay for your accommodations in one of our condominiums for up to 4 people. The only restriction is that it cannot be during a Holiday.Sincerely,Condominium Travel Club, Inc.Kyle H [redacted] Vice President of Sales
[redacted] [redacted] [redacted] [redacted] Dear Mr***, If I understand you correctly you claim: ‘Signed up for the vacation clubFinally went to check the site for various costs of cruises, flights, condo stay and hotelThere is no savings, and I am able to get better pricing on my ownThe whole sales pitch was the "cost saving", and having someone else do your bookingsFilms showed some pretty nice places at a fraction of the "normal" costI had let them know we are frequent travelers of cruise lines, and they advised that that is the biggest savings of allWe would get suites for the cost of an interior room(NOT TRUE)They had a "give away" of a free cruiseI set up the dates, and received the quote of per person, I went to the cruise line site and the same cruise with the same room was 187.00pp inclusive of port charges and taxesWhat type of "free" are they talking about? Very misleading, misrepresentation of anything factualI have emailed and written a letter to the company with no response.’ Our records show that you emailed our office on Sept17th, with a question on how to search for a condominiumOn Sept18th, 2017, our customer service department emailed you a response to your question On Sept25th, 2017, you worked with the Promotional Cruise Department to find a cruise You also emailed us requesting a refund On Sept26th, 2017, you submitted your complaint to the Revdex.com We are confident we can save you money as a member and make your experience much more pleasant than it has appears to have startedLet me start by addressing your initial concern about finding condominiums, cruises, flights and hotelsWe have many online booking tools available but prefer if you call for service Not all of our online booking tools will give you all the rates we have available We use Amadeus and many other booking portals that are not available for us to share with you online because they are B to B or travel agency only toolsWe have tens of thousands of condominium weeks immediately available on your member website listed under Condominiums and Bonus Weeks You can find the location of the condos by drilling down on the booking engines starting with choosing the Country you want to visit and ending with the State and City Those are there for you to book immediately If you do not find what you are looking for simply fill out a Condominium Request Form and we will do all the work for you We will contact all of our suppliers, many of which are not online, to locate what is available at the time of your requestYou can request a Fixed Rate Week or a Bonus Week For last minute reservations, you can view our Hot Weeks that come out once a week on space availability from $to $a weekThe condominiums are available at member only rates and are a tremendous savings to you as a member I would provide you an example but I do not see where you requested any condominiums to dateThere are a few opportunities to save on airfare but mostly on packaged vacations and international flights that we earn a commission on Most of the time we are only providing you the service of locating a flight you are interested in and booking it with no booking feeThere are no discounts on domestic flightsWe Guarantee you the lowest rate on Hotels, Condominiums, Cruises and Vacation packages See our Best Rate Guarantee below We do get you substantial savings on cruises but the savings depend on what type of cruise you bookWe will save you $on a day night cruise or $3,on a River cruise in Europe The savings are cruise specificWe see the Promotional Cruise Department offered you some options on your promotional cruise you selected saving you $on a night cruise but you did not want the cruise thinking it was cheaper somewhere else I can assure you it was not As a matter of fact we are so confident in our ability to offer you the lowest price on a Carnival Cruise that we will modify our Best Rate Guarantee and actually pay for the promotional cruise if you can find it for lessYou will have to follow the terms of our Best Rate Guarantee to qualify for this offerBasically, it has to be a price comparison for the same cruise that you purchased You will need to keep records of the purchase showing the final price of the Cruise as compared to the member price we offered There is a form we have on our website under our 150% best Rate Guarantee to use I have attached the Promotional Cruise offer we made to you before the presentation As you can see we listed the approximate cost of the cruise per person and did not say if was Free We apologize for any misunderstanding concerning our benefits or details of your Promotional CruiseWe would like to pay $towards your Promotional cruise when you decide on a date and itinerary Of course, you will get it at your promotional rate when you decide to bookSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Dear Mrs [redacted] ,If I understand you correctly you claim your 21-year-old son cannot take advantage of Condo Rentals even though you were told directly by the salesman that he would be able to do soYou never would have purchased a membership if you had known your son needed to be to take advantage of the membership You feel Condo Travel Club should issue you a full refund.Again, we apologize for any misunderstanding.On page of of your contract, the first line explaining restrictions on use of condominiums states the following.Condominium Access - Members, Friends and Family must be over the age of to book a condominium.On page of of your contract we again state in Bold Letters and have both of you initial the following:I/We understand that the request criteria for FLAT RATE WEEKS is a minimum of days in advance for low season weeks and a minimum of days in advance for peak season weeksReservation requests are made for one (1) week at a timeMembers may request FLAT RATE weeks for friends and family over the age of 25.Our internal policy for booking Fixed Rate Condominiums is years of age or older for many reasons Many condominium suppliers with thousands of weeks available like Wyndham only require users to be 21years of age or olderBased on your misunderstandings we will be happy to lower our age restrictions and allow your son to make reservations for Fixed Rate Condominiums through us Since you are the exception and not the rule you will have to ask our condominium agent that is assisting you to note the age exception in your file before a request is made so there are no misunderstandings and we can execute the request Not all condominiums will be available to him based on the internal policy of the condominium suppliers but I am sure he will have plenty of opportunities to realize member savings on beautiful properties in vacation destinationsIt is important for you to know that our Bonus condominium weeks displayed live on our website have always been available to him We do not control the age restrictions on those weeks.We are happy to work with you on this exception but based on the clearly written terms of your contract and your signatures stating that you understood the terms, we do not believe a refund is warranted We again offer to double your Travel Award value ($200.00) and make it available for use anytime in Please let us know if you are interested in the additional savings.Sincerely,Condominium Travel ClubKyle [redacted] Vice President Sales
Dear Mr [redacted] , Thank you for your comments You claim, “The whole point of this complaint is that Condo Travel Club does not disclose where they have condos available and which of those have a bedroom option.” As stated in our last response, we do provide you with a list of our available inventory As soon as you enroll in our program we give you instant access to our website that displays thousands of condominium weeks, actually approx80,condo weeks that are ‘LIVE in Real Time’They are immediately available to you at member rates All the details of those are on the site, including the number of bedrooms, described in detail before you book themWhat we do not list (with booking details) is the vast inventory we have access to from our large list of condominium suppliersThat inventory changes hourly based on demand As you noted, we do provide you a sample of properties we have booked for members in the past to give you some idea where condominiums are located and to help you with your planning and requestsIf you do not see anything that meets your needs from our ‘LIVE’ inventory you can use the “Condominium Request Form” and we will contact the suppliers of those properties to see if their units are available with the parameters of your request i.edate, number of bedrooms, etc Our goal is to always find you accommodations that meet your needsReferring to our response that some properties do not offer bedroom options, you claim, “Again, CTC needs to be forced to disclose this information to those they are selling toWe list our inventory willingly and in fact are working to improve transparency of much more inventoryOur suppliers want to move unused vacation weeks Most of our suppliers cannot display them through traditional marketing channels so they rely on us to make them available through a Closed User Group aka membership clubWe are currently gathering as many api/xml feeds of inventory as are available from our suppliers and consolidating them into a more customized LIVE condo booking engine that will be available soon The new booking engine will list the Hot Weeks, Bonus Weeks and Flat Rate Weeks live in real time and should be the most comprehensive display of LIVE vacation week inventory in the World In case that inventory does not meet your needs you will still have the “Condominium Request Form” available to you so we can contact our suppliers and negotiate the purchase of inventory they do not make available in their LIVE feeds We provided you with the Flat rate pricing you were promised in the contract and you claim that is ‘ blatantly incorrect.’ You also ask, ‘ how could Harbortown be within their network and out of their network at the same time?’ We stand by our claim We did supply you with the Flat Rate price promisedIt is $for a Studio or One Bedroom That is what we offered you There were no three bedrooms availableWe could only offer you what was available in the area and at the property you requestedWe use a vast network of condominium suppliers Suppliers that own the condominiums, manage the condominiums, exchange condominium inventory, purchase to rent condominium inventory, associations that control the inventory, etc These and others make up our list of suppliers When we go outside those suppliers that is what we are referring toYou state, “CTC needs to be forced to disclose this very comment in a very clear, concise manner In reality, the only condo’s guaranteed are those that they advertise as “specials” If a person actually has a destination in mind, most likely, you’re out of luck The CTC is only good if you’re willing to go wherever CTC can get lucky The CTC salesman told us the CTC was an excellent way to plan a family vacation at a reasonable price Two months after we requested the condo and before CTC had come back with any pricing, we even called CTC and told them that we had booked a flight for our daughter and asked if they were really going to be able to find something Of course, they said yes We just didn’t know that they would be giving us a price of $1,for a condo that per their disclosure should have been $699.” I have already addressed your concerns for listing our inventory above Yes, we have specials but that is only about 25% of the condominium vacations we fulfill The vast majority are the requested weeks you asked forWe found you the space you needed for your group There were no three bedrooms to offer you at the $rate so we offered you two studios for $Since you did not like that option we found you one Studio at your Flat member rate ($499) and the other for only $more ($599)You decided not to book them which is certainly your optionYou state, “Unfortunately, I don’t trust that the complimentary vacation week would even be fully compensated as is evidenced by the “free cruise” that CTC offered to everyone who attended their seminar Needless to say, the cruise was far from free.” The cruise you are referring to is a Promotional Rate cruise for attending our sales presentation It is not Free and we do not claim it is Free in any of our promotional materialIt is; however, substantially discounted up to $depending on your itinerary We print the terms of our offer before your presentation and have you sign them If there is a misunderstanding with the marketing company, you have the opportunity to decline our offer We again apologize for any misunderstanding and we stand by our offer in our last replyTo compensate you we would like to offer to pay for the next vacation week you requestWe will accommodate up to people for youSincerely, Condominium Travel Club, IncKyle [redacted] Vice President of Sales
Dear Mrs [redacted] , If I understand you correctly you would like a refund of your membership because you claim you were told you could add your son as an associate when he was and you would be able to take your dog to a condoSince joining you were told your son needed to be to rent a condo and dogs were not allowed in condos You feel you were intentionally misledWe apologize for any misunderstandingYour contract with us does not include a promise of ‘pet friendly’ condos; however, some condos suppliers we work with allow pets in their unitsYou submitted an online condo request on 1/3/for the dates of 4/15/2017-4/22/We offered you a choice of units at your Flat Rate price in the area you requested Barrier Island Ocean Pines Beach in Duck NC 4/-(bedroom) sleeps for $ As part of your membership you get a $Travel Award that you can use towards a condo, cruise or vacation package every year If we apply your Award, you would only have to pay $for the bedroom for one week We also offered you a one bedroom at the same resort for $- $Travel Award = $for the week The Public Rate for the same property is $which is a savings of about $because you are a memberThe units were not pet friendly so you did not take us up on our offer to youWe did find you a pet friendly 2-bedroom accommodation per your request in the area you were looking but it was not one of our condo suppliers which is why the cost was $for the week We asked if you would like us to continue to search for a condominium or accommodations but you canceled your request For future reference, I have included a list of pet friendly condominium properties we work with that you can get your flat rate pricing based on the terms in your contract Many are on the beachWe also have access to Extended Stay hotels that accept pets at member rates but you have to add $more per night plus tax for your petExtended Stays have many of the amenities of a Condo but are typically not as luxurious Earlier we forwarded you some examples of your member savings for Extended Stays using Orlando Florida as an exampleSimply add an extra $to the rates for your pets(see attached) Examples were taken right from your member website as compared to the Extended Stay websiteWe are not aware of refusing a request for your year old son for a FREE ‘Family and Friend membership’ He certainly can be a member but he will not be able to use most of our condos because many have an age restriction of years old He can certainly book other types of vacations that allow year olds to bookPer your request, we did sign up Ralph & Pam Riggs, they are CTC# 5649B and were activated 10/18/for a FREE ‘Family and Friend’ membershipWe also quoted you a cruise: You called in on 9/6/and wanted a quote for the Island Princess Tour HA8/2/The public price for the Balcony BB was $their member price was $member price included Free upgrade, Free gratuities and $on board credit along with reduced deposit Based on the terms of your contract and the savings we found you to date we do not believe a refund is appropriate We will double your Travel Award value and make it available for use anytime in Please let us know if you are interested in the additional savingsSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Pet friendly condos we have available per the terms of your contract:
[redacted] [redacted] [redacted] Re: BBB Complaint ID [redacted] [redacted] ***: We received further correspondence you submitted to the RevDex.com and we again appreciate the opportunity to respond accordingly. Per our letter dated 5/21/15; our records indicate that you became affiliated with Condominium Travel Club on 5/3/15. You spoke with our corporate office on 5/4/15 and we attempted to work through your concerns and assured you the sales staff would be addressed accordingly. We spoke again on 5/5/15 when you contacted our corporate office requesting to cancel. We processed your cancellation and your Genesis purchase was refunded on 5/6/15 and a check for your cash down payment was mailed to you on 5/8/15 We do address every concern that is brought to our attention whether a BBB complaint is submitted or not. We expect a high level of courtesy and professionalism from our in-house staff as well as sales representatives. We continue to require training with the outside sales teams to ensure our members are presented with accurate membership information. While we regret your experience with the sales team; it does provide an opportunity for them to learn and grow in knowledge. Condominium Travel Club will continue to offer membership savings on cruises, vacation packages and condominiums while we search for the lowest available price for hotels, car rentals and air as outlined in every membership contract. As a reminder we are in compliance with Payment Card Industry Data Security Standards policies and procedures while Docusign offers a secured sight to process membership contracts; so you can rest assured knowing your personal information is safe. Sincerely, [redacted] Customer Service Director Condominium Travel Club, Inc.