Condor Communications LTD

The customer called our shop in May of (not in November as he claims) and described an issue he was having with his Dell monitor A bug had gotten into the screen and there was an attempt by him to dislodge the bug by pressing on the LCD panel, which is what he told us over the phone These panels are fragile and can easily be damaged He brought the monitor to our shop on May 19, for us to repair it Upon inspecting it, it was determined that the LCD was damaged and can't be repaired We called the customer and informed him of this and he accused us of damaging the monitor We tried explaining to him that the monitor was damaged due to his unsuccessful attempt at removing the bug himself Customer then returned an picked up the monitor That was the last we heard from him until recently he has been witting negative reviews online and calling our business a fraud and rip off Our track record shows that we operate an honest business with the sole attempt of serving our customers We do not attempt to deceive or take advantage of anybody His claims are offensive and untrue Thank You