The complainant and her husband have a lease with us which began on March 30, They signed a month agreement ending on July 29th, as they were in the process of building a home On May 28th, 2015, the complainant’s husband contacted our leasing office with questions regarding how to give the proper amount of notice on his apartment It was explained to him that he could provide the required day notice outlined in the lease on that day or he could wait until after the lease expired and became month to month to give a day notice of move out He opted to wait until a later date to give notice as the home they were moving to was still being built This conversation is noted in the resident activity on file with our officeThe complainant and her husband visited our office on July 13th and wanted to give a day notice of move out As they were still under contract until July 29th, a day notice was required After a contract expires, we will accept a day notice of move out Therefore, on that date, the earliest date we could accept a notice for was August 29thThe complainant was upset because they misunderstood the required notice and felt their previous conversation with our office had not been clear The signed lease agreement does outline the required day noticeThe complainant’s husband contacted our home office the following day (July 14, 2015) to share their concerns They were upset that the notice they were required to provide would mean they would be financially responsible for the apartment until August 29th, when they planned on leaving on August 13th He spoke with the Vice President of our management company, who explained the notice requirement was clearly outlined in the lease agreement signed by the [redacted] However, as a gesture of goodwill we did agree to split the difference in the notice requirement with the [redacted] , and agreed to end their financial responsibility on August 22nd, An updated move out statement was provided to the [redacted] on July 14, This complaint appears to have been filed prior to the conversation and agreement made with the complainant’s husband We are under the impression that this matter has now been satisfactorily resolved I have attached the lease agreement and our correspondence with the complainant for your reference Please feel free to contact us if you need any additional information Regards, Erica S [redacted] NALP, CAM District Manager Overlook at Valley Ridge Apartments Valley Ridge Drive Indianapolis, IN 317- [redacted] 317- [redacted] FAX www.OverlookIndy.com A Barrett & Stokely Apartment Community www.BarrettAndStokely.com
The complainant and her husband have a lease with us which began on March 30, They signed a month agreement ending on July 29th, as they were in the process of building a home On May 28th, 2015, the complainant’s husband contacted our leasing office with questions regarding how to give the proper amount of notice on his apartment It was explained to him that he could provide the required day notice outlined in the lease on that day or he could wait until after the lease expired and became month to month to give a day notice of move out He opted to wait until a later date to give notice as the home they were moving to was still being built This conversation is noted in the resident activity on file with our officeThe complainant and her husband visited our office on July 13th and wanted to give a day notice of move out As they were still under contract until July 29th, a day notice was required After a contract expires, we will accept a day notice of move out Therefore, on that date, the earliest date we could accept a notice for was August 29thThe complainant was upset because they misunderstood the required notice and felt their previous conversation with our office had not been clear The signed lease agreement does outline the required day noticeThe complainant’s husband contacted our home office the following day (July 14, 2015) to share their concerns They were upset that the notice they were required to provide would mean they would be financially responsible for the apartment until August 29th, when they planned on leaving on August 13th He spoke with the Vice President of our management company, who explained the notice requirement was clearly outlined in the lease agreement signed by the [redacted] However, as a gesture of goodwill we did agree to split the difference in the notice requirement with the [redacted] , and agreed to end their financial responsibility on August 22nd, An updated move out statement was provided to the [redacted] on July 14, This complaint appears to have been filed prior to the conversation and agreement made with the complainant’s husband We are under the impression that this matter has now been satisfactorily resolved I have attached the lease agreement and our correspondence with the complainant for your reference Please feel free to contact us if you need any additional information Regards, Erica S [redacted] NALP, CAM District Manager Overlook at Valley Ridge Apartments Valley Ridge Drive Indianapolis, IN 317- [redacted] 317- [redacted] FAX www.OverlookIndy.com A Barrett & Stokely Apartment Community www.BarrettAndStokely.com