Condrey Construction

Complaint: [redacted] I am rejecting this response because: The close date with Cameo Homes has always been July 13, We were not going to close on the original date until the repairs were completeHowever, we trusted Cameo Homes and agreed to an addendumIt was Cameo Homes who offered the $check and promised repair no later than July 27, I have attached the addendumOur agent contacted us after July 27, and explained our optionsWe decided to not have the repairs done and receive the checkWe did not want repairs being done while we were occupying the homeWe had been waiting for over weeks to fully move in and decided to not wait any longerWe had the utilities turned on no later than July 14, The comment by Cameo Homes that we did not move into the house until August 2, is incorrectWe began gradually moving into the home as early as July 22, I rented a U-Haul on that dateWe were staying in the house by the weekend of July 29, The remainder of our household goods were not moved until August 2, by military transportation and it was only larger furniture we could not move our selfWe had donated most of our furniture and household goods since we had bought newWe want Cameo Homes to honor the contract/addendum Regards, [redacted]

Mrand Mrs [redacted] did purchase the home located at [redacted] ** At the time the contract was signed, the homeowners did request a repair to the vinyl plank flooring in the master bedroom We did not have any extra vinyl plank material in order to complete the requested repair so we ordered flooring from House of Floors Several days later we were informed from House of Floors that the manufacturer filed bankruptcy but we were told that our order was still being processed On July 13th an amendment to the contract was signed and $1,was put in escrow to be held until the repairs to the floors has been complete The requested completion date was 7/27/2017.We responded to daily email and text inquiries from the buyer's agent that the flooring had been ordered and would be installed as soon as it was delivered We stayed in constant communication with the buyers agent, updating her with the information we had on the status of the flooring order The flooring did arrive but unfortunately it arrived two days after the contract amendment date We emailed the buyers agent to inform her that the flooring would in delivered to House of Floors on Monday 7/31/and the repairs were scheduled for August 2nd That did not satisfy the buyers as they had their movers scheduled for August 2nd [redacted] ***, owner of Cameo Homes, then called House of Floors to work out an arrangement to get the repairs completed before the buyers movers began moving in their household goods We were able to reschedule the repairs for August 1stThe buyers refused to let Cameo Homes repair the floors.On 8/1/2017, an email was sent to the buyers agent informing the buyers that vinyl plan was a special ordered material and could not be returned and Cameo Homes would give the buyers the flooring material and a check for $300, the cost for labor, to have it installed at a later date at their convenience Cameo Homes made every attempt to honor the contract amendment The flooring was backordered and then the manufacturer filed bankruptcy, further delaying the shipment, all things outside of our control We stand by our commitment to our homeowners

Complaint: [redacted]
I am rejecting this response because: The close date with Cameo Homes has always been July 13, 2017. We were not going to close on the original date until the repairs were complete. However, we trusted Cameo Homes and agreed to an addendum. It was Cameo Homes who offered the $1000 check and promised repair no later than July 27, 2017. I have attached the addendum. Our agent contacted us after July 27, 2017 and explained our options. We decided to not have the repairs done and receive the check. We did not want repairs being done while we were occupying the home. We had been waiting for over 2 weeks to fully move in and decided to not wait any longer. We had the utilities turned on no later than July 14, 2017. The comment by Cameo Homes that we did not move into the house until August 2, 2017 is incorrect. We began gradually moving into the home as early as July 22, 2017. I rented a U-Haul on that date. We were staying in the house by the weekend of July 29, 2017. The remainder of our household goods were not moved until August 2, 2017 by military transportation and it was only larger furniture we could not move our self. We had donated most of our furniture and household goods since we had bought new. We want Cameo Homes to honor the contract/addendum.
Regards,
[redacted]

Mr. and Mrs. [redacted] did purchase the home located at [redacted].  At the time the contract was signed, the homeowners did request a repair to the vinyl plank flooring in the master bedroom.  We did not have any extra vinyl plank material in order to complete the...

requested repair so we ordered flooring from House of Floors.  Several days later we were informed from House of Floors that the manufacturer filed bankruptcy but we were told that our order was still being processed.  On July 13th an amendment to the contract was signed and $1,000 was put in escrow to be held until the repairs to the floors has been complete.  The requested completion date was 7/27/2017.We responded to daily email and text inquiries from the buyer's agent that the flooring had been ordered and would be installed as soon as it was delivered.  We stayed in constant communication with the buyers agent, updating her with the information we had on the status of the flooring order.  The flooring did arrive but unfortunately it arrived two days after the contract amendment date.  We emailed the buyers agent to inform her that the flooring would in delivered to House of Floors on Monday 7/31/2017 and the repairs were scheduled for August 2nd.  That did not satisfy the buyers as they had their movers scheduled for August 2nd.  [redacted], owner of Cameo Homes, then called House of Floors to work out an arrangement to get the repairs completed before the buyers movers began moving in their household goods.  We were able to reschedule the repairs for August 1st. The buyers refused to let Cameo Homes repair the floors.On 8/1/2017, an email was sent to the buyers agent informing the buyers that vinyl plan was a special ordered material and could not be returned and Cameo Homes would give the buyers the flooring material and a check for $300, the cost for labor, to have it installed at a later date at their convenience.  Cameo Homes made every attempt to honor the contract amendment.  The flooring was backordered and then the manufacturer filed bankruptcy, further delaying the shipment, all things outside of our control.  We stand by our commitment to our homeowners.