Conductor, Inc.

Our contract had monthly billing terms and credit card as the payment methodDuring the time of service, we were getting a declined notice when trying to charge the card we had on fileWe later received a new card and were a few months behind in paymentWe knew that the customer was a smaller
business and opted to make up the missing payments after the contract expired rather than do a catch up charge that could cause financial distressOur Finance Department recently learned of the concern and provided all payment dates and amounts to our former customerThis information shows that the total charges did not exceed the value of the signed contractWe will work closely to address any other concerns

Revdex.com:
We are taking this complaint offline and working towards a resolution
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Complainant never contacted Conductor directly to resolve the issue.All email addresses on file are now...

unsubscribed.

Review: Conductor is holding us captive by a lack of response regarding contract renewal period.

We initially received communication from Fiona M[redacted] on August **, 2015 requesting a meeting for contract renewal and an introduction of herself as our new Sales Account Representative. Email exchanges went on through the [redacted]. On the call, she tried negotiate a rate increase and expanded service offering. Fiona was pressing for an increase in our services (higher fee structure) with little to no discussion of expiration of contract at the end of the month. When I told her that because of the proposed increase we were going to have to request proposals from other providers, she informed me that it was too late and that the contract had already auto-renewed. According to the New York General Obligations Law 5-903, service providers need to provide a written notice of auto-renewal at least 15 days, and not more than 30 days, before the cancelation deadline. This might have happened had we actually had a Conductor Account Rep Managing our business. Just like the details above, account services has been unresponsive since mid-August.

August **, 2015, we then sent written termination to Fiona M[redacted] and her assistant Katherine H[redacted] terminating the agreement on August **. After several emails back and forth to Fiona regarding the lack of notice and legality of auto-renewals, she denied acceptance of our termination, stopped communication and had an invoice issued for the full contract amount. Services ceased at the end of contract, August **, 2015.

Silence from Conductor, until our accounts payable department sent emails around November 6 to Gabriel Bethune regarding cancellation of the bill. Several email and phone calls over the coming weeks with no follow through in setting up a call to work towards a resolution.

November [redacted], we sent a final email notifying Conductor that unless we received a call from their President or VP of Sales prior to 2pm CT, November ** we were going to proceed with working with the Revdex.com to settle the dispute.

At this time, a partnership is irreconcilable.Desired Settlement: Terminate the contract and cancel the existing invoice

Consumer

Response:

We are taking this complaint offline and working towards a resolution.

Sincerely,

Review: Hello,We had an annual contract with Conductor. We have a service cancellation request from our [redacted] on 04.**.14 that our service would be cancelled on 07.**.14 with the last day of service being 06.**.14 however, we have been billed every month since in the amount of $550.00 for four months or $2,200.00 in total. We have attempted to resolve this issue with Conductor, but they continue to bill us and have not issued any refunds.Please assist.[redacted].Desired Settlement: We would like to have the last four months of billings refunded, $2,200.00 in total. We would like to have our account auto payment removed.

Business

Response:

Our contract had monthly billing terms and credit card as the payment method. During the time of service, we were getting a declined notice when trying to charge the card we had on file. We later received a new card and were a few months behind in payment. We knew that the customer was a smaller business and opted to make up the missing payments after the contract expired rather than do a catch up charge that could cause financial distress. Our Finance Department recently learned of the concern and provided all payment dates and amounts to our former customer. This information shows that the total charges did not exceed the value of the signed contract. We will work closely to address any other concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,