Cone Health

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  It is my hope that the calls are discontinued, and that this does not occur in the future.  As I did call in 3 times in the past for this to be rectified, and it was not, I am hopeful that the involvement of the Revdex.com will ensure the situation is now resolved.  I am sorry for both parties it went to this step, but I feel I did give ample opportunity for this problem to be solved before moving to this action.

Initial Business Response /* (1000, 5, 2016/11/04) */
We are sorry to hear about this individual's experience. Our patient accounting team has reviewed and investigated this feedback and will be contacting this patient within the next week.
Initial Consumer Rebuttal /* (2000, 7, 2016/11/13)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I haven't heard from the company, however after speaking with a senior representative who doesn't work in the billing department for customers service it appears the account was returned from collections.

Initial Business Response /* (1000, 7, 2015/06/22) */
Thank you for taking the time to make us aware of the patient's experience. Please know we will be reaching out to the patient to address his concern.
Sincerely,
[redacted], BSN, RN
Office of Patient Experience

Initial Business Response /* (1000, 6, 2016/01/26) */
The patient's complaint was investigated by the Patient Accounting Department and a formal response, in the form of a letter, was sent to the patient.