ConEdison Solutions

At this time, I have been contacted directly by ConEdison Solutions regarding complaint ID [redacted], however my complaint has NOT been resolved because:Con Ed has contacted me I am waiting for them to come to my property to look at  the damage and make repairs they said they will be out...

this week. Please keep my case open until they do come and to make repairs. Thanks[redacted]
 
 
 
 
 
Sincerely,
[redacted]

At this time, I have been contacted directly by ConEdison Solutions regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 They said they will address my problem in the coming weeks. So I would like to keep the complaint open
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I recently received my electric bill and there was an additional charge from this other electric company I have never signed up for. I can not gt ahold of the business. I never authorized or signed any kinf od paperwork ever with this company. I never even been in contact with this company. They tacted on $144 to my electric billDesired Settlement: I would like my electric bill credited or the charge removed from my account. I am not paying for something I never signed up for.

Business

Response:

This account was enrolled with Con Edison Solutions as part of a municipal opt-out aggregation with the City of New Bedford. This program was authorized by the City of New Bedford as well as the Massachusetts Department of Public Utilities. Con Edison Solution was selected as a result of a Request for Proposal Process to provide electricity supply to residents of the City of New Bedford who were still taking electricity supply on Basic Service from their utility, Eversource.Since we have been selected to be the electric supplier for New Bedford, we are now the default supplier. This means that when a new account is opened, the electric supply portion will automatically come from Con Edison Solutions. Our charges will appear on your utility bill in addition to the delivery charges from Eversource. There have always been two sets of charges (supply and delivery), but you may not have noticed it because they both came from the utility (Eversource). Our charges replace the supply charges previously charged by Eversource. For the months of January, February, and March, our charges for electricity supply were less than what Eversource would have charged. If you believe that both ConEdison Solutions AND Eversource charged you for electricity supply (as opposed to ConEdison Solutions charging you for electricity supply and Eversource charging you for delivery), you should contact Eversource since they administer the monthly bills. It is extremely unlikely, however, that this occurred. Enclosed is a copy of a letter with more details about the program that was sent when we did the initial enrollment in December. Our records indicate that your account with us has been terminated. We are sorry you were not happy with having us as your supplier.

OVER CHARGE PEOPLE, THEY BASICALLY DO WHATEVER THEY WANT BECAUSE THEY ARE THE ONLY ENERGY AND GAS PROVIDERS IN THE BRONX.

Review: I was away on vacation from 12/**/2015 to 1/**/2016. When I went away, I made sure that all appliances, except for the refrigerator and the cable are unplug so, I would consume minimal electricity for the period. However, when I returned, there was a snow storm and CONEDISON, wrote a letter that they were not able to make readings and will use previous month's reading. However, when I received the bill for the period 12/**/15 to 1/**/16, it was for $42.78 with estimated reading of 912. My bill for period 11/**/15 to 12/**/15 with an actual meter reading of 812 was for $36.31. And my bill for the period 1/**/16 to 2/**/16 was $36.06 with an actual reading of 997. I wrote them and ask for adjustment for my 12/**/15 to 1/**/16 and they denied it and insisted that the meter reading is right and that they used prior year's reading. How could they use last year's reading when I am not the one occupying the unit then. I just moved in the unit in August, 2015. And why would they not adjust the bill or take action on it and just insisted that they are correct with their readings. I believe that they are defrauding me. They want me to submit the reading for that period. But how could I do that. A few days have past and I will not be able to do that anymore. I was hoping that they would be able to catch it in the current reading, but they were insisting on the historical basis of the meter reading. This is not fair. If there are 100 of us with this case, CONED would have increased their income by approximately $3,000 and leaving the individual or family with less than $35 in their pocket. I hope Revdex.com can help me with this and straighten out the practice of this company.Desired Settlement: To investigate or think of ways to address the concerns of clients. It is unfortunate that there is only one vendor serving the community and you do not have a choice.

Business

Response:

This complaint is not related to our business. This appears to be an issue with the NY utility, ConEdison Company of New York.

Review: June **, 2015 I spoke with Wendy to lock in my KW charge (in my MA town) to 12 cents for 17 months and was told that would happen at the end of August. It has not. On October [redacted] I called again and was told "system is down" but someone will call you in the next 2 days. No one did. On Nov. ** I called a THIRD time and spoke with Pedro who assured me I would receive a callback from him by the end of the business day and would see a 2 month credit for the difference of approximately 1.3 cents for the prior two months. I did NOT receive a call back from Pedro and this month's bill shows NO CREDIT and charge at 13.3 cents/ KW hour.

So, the company has not honored it's contract and is overcharging me Sept. -Dec. [redacted] billing cycle. I am going to my Town rep. Monday Dec. ** and will pursue this until I receive a credit for Sept, Oct. Nov. electric bills.Desired Settlement: I want what I 'signed up for" for Sept. Oct. Nov. and shall be changing my delivery company from ConEd Solutions as the company has lied and should be punished.

Review: I have received to telemarking calls from the company from this number ###-###-####, once on ** Nov ** and the [redacted] on [redacted], both time thy want me to switch service to them. e I told them I am on the federal do not call. both time thy talk over me and say the call is being recorded. I finally just hang up on them and report them to the federal do not call list web site. The second time I have reported them to our states entity that handles energy related issues. The were most helpful.Desired Settlement: HAVE THEM abide by the do not call regulation, to stop harassing people!!!

Consumer

Response:

At this time, I have not been contacted by ConEdison Solutions regarding complaint ID [redacted].Sincerely,[redacted]

Review: I had 2 billing cycles from June **, 2014 from ComEd to find another supplier if I wanted to. I found ConEdison Solutions and enrolled with them August **, 2014. I just received a letter on September *, 2014 from ConEdison Solutions saying that they need more information before the enrollment is processed. I gave them a call and they told me that we did not do it in two billing cycles from June **, which we did, ConEdison Solutions said they received our enrollment form August [redacted] just before the deadline but it was not processed till another billing cycle passed. Now ComEd will not let us switch to another provider because they did not get the paperwork/enrollment form from ConEdison Solutions till after the deadline. This is not my problem. I have to suffer consequences because ConEdison Solutions did not do the job on their end to process the paper work. My duty was to enroll with a provider before August ** and I did. I enrolled August **. I am locked in with ComEd now for 12 months of something that was not my fault. I followed the rules on my end but ConEdison Solutions did not process this till a billing cycle later. I was told it is not my fault, and sadly I have to suffer the consequences because of their fault. I just wanted another couple of days to be able to pick another energy provider since this was not my fault. How is this fair? ComEd said there is nothing they can do because ConEdison Solutions did not process out enrollment right away. They also show in their system that we submitted the enrollment before the deadline August **, 2014 but paperwork was not submitted to ComEd by ConEdison Solution till a billing cycle later. That is something I have no control over.Desired Settlement: I would like a week to pick another provider so that I don't have to stay with ComEd and pay their high prices since this was not my fault. I want to be able to pick another provider now and not wait a year.

Review: Con Edison made a repair of a gas leak in front of my property over a month a ago. In the process of making the repairs they caused damage to my property. I spoke to the workers doing the work and was promised it would be fixed. I have followed up with Con Edison on several different occasions and was promised call backs which I didn't not receive. I have documented everyone I have spoken with alone the way. I can not do anything to my lawn until the

repairs are made.Desired Settlement: I would like my lawn my plants and my water box repaired ASAP.

Consumer

Response:

At this time, I have been contacted directly by ConEdison Solutions regarding complaint ID [redacted], however my complaint has NOT been resolved because:Con Ed has contacted me I am waiting for them to come to my property to look at the damage and make repairs they said they will be out this week. Please keep my case open until they do come and to make repairs. Thanks[redacted]

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by ConEdison Solutions regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They said they will address my problem in the coming weeks. So I would like to keep the complaint open

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was charged $1,690.21 in error which over-drafted my checking account and left me with negative dollars to my name and over-draft fees began being deducted. When I caught the error, I called ConEd immediately. They looked into it and said they'd call me back the following day once it was fixed, as it was an obvious error-- a studio apartment could not generate a meter read of over 6,000 kilowatts, and apologized for the inconvenience. They called the next business day, today-- Friday ** May, and said they were issuing me a check and the check won't arrive for 7-10 business days and they will not do anything about the over-draft fees because they sent an email in advance saying they were going to deduct the amount they did and I should have caught the error then. But I didn't see the email they sent. Shouldn't they have seen the error before generating the email in the first place though? Now I am left with a security $20 bill I stash in my wallet for an error I did not make and $70 and counting in overdraft fees for a full-on error that should have been caught even before generating me the email saying that ridiculous amount was going to be deducted. I asked if they could wire the money since I'm left with nothing til this is fixed and they said they don't perform wire transfers.Desired Settlement: I want them to pay any and all over-draft fees I incurred through their error and they should have to look into wire transfers so customers aren't waiting 7-10 business days for money that should have never been taken out to begin with. They should also be verifying those "automatically generated emails" for outliers and OBVIOUS mis-reads of meters so people aren't "inconvenienced", as they put it. "Inconvienced" hardly describes the situation - I had to full-on put my life on hold and freeze accounts - I cried at work in a panic as to what I'm supposed to do this weekend with no money living in New York City when I did nothing wrong. If wiring money is completely not possible, they should pay for the check to be over-nighted which they're COMPLETELY capable of doing.

Thanks so much for your time.

Complain!!!

My name is [redacted] with account [redacted], I have many frustration toward your company. Since we installed the remote meter for gas (2 meters) and electricity (3 meters), everything messed up. First of all, it's a hazard to finally get someone to install those meter (you can read the history of my account, over 100 calls including non answering by con ed, 5 emails, 2 visits over the past 6 months). Then since meter was installed 2 months ago,

1) your guy still come to my house every month to read meter. I told the guy to update his map each time, but he said our address showed he still needed to read meter.

2) our gas meter will show estimated (the past 2 months)

3) 2 floor electricity meter has no digit on the screen, I called few times, emailed the picture, but no one ever do anything.

4) 2 floor electricity bill should be wrong since they claimed they also use electricity heat and bill should be more than $200 like last month, but this month showed last than $100 even he actually used more electricity this month.

5) 2 floor gas meter showed only 21 therms as a total since installed, but you charged him more $200 this month.

6) we called to complained, u guys never admit those mistake, and requested us to stay home all day for an appointment that we shouldn't have.

Please contact me at **SSN** to fix all those junk ASAP. I also attached this email to 311, Revdex.com and customer affair to show my frustration. thank you

Kevin

Review: Con Edison solutions has consistently harassed my family, calling three and four times a day, sometimes as early as 4am, sometimes as late as 10pm. My uncle is on the do not call list, and has repeatedly requested that they not call him back. Yet, for the last six weeks, it has been harassment. My name is [redacted] - I am his nephew, but he is military, and quite fed up with these individuals. He has authorized me to conduct business on his behalf. I truly need them to stop harassing him. When I have called to inquire at the business, no one is there. When I called the Public Service Commission to handle the harassment, they said that until they have changed his service or conducted fraud on HIS account, they refuse to even mark down a note. Thank you, and happy holidays.Desired Settlement: Stop contacting us would be a start. Monetary compensation for the aggravation would be appreciated, or at least fines against the business for ignoring do not call lists. I'd rather them shut down, or barred from doing business here.

Review: Company was contacted in December to provide electric supplier service. Was not verified by cl&p per this company and I was then told by cl&p that the proper information was sent on 1/**/14. I changed the supplier as to it being too costly to afford with a house solely running on electric. I did deal with the high bills I received but was supposed to have a rate change for this last billing cycle. My bill was sent for $500. I contacted the company who asked me why I couldnt pay my bill and also that cl&p did not verify and canceled my enrollment. I believe this is a problem between these two companies and is unfair for me as the consumer to incur these high charges. I took the proper steps to having my supplier changed and because of an issue they had between them, I am now suffering from bills I cant pay. I was not notified or offered other options and it fell to the wayside between the two companies.Desired Settlement: I would like my bill to be adjusted with the rate I was supposed to have for my last billing statement. THere is also a complaint with the electric company cl&p. I believe the rate I was supposed to be given was 0.0795. I would like this resolved as again, I cannot afford this bill. I went through the necessary actions to have it changed and it is not my fault that there was an issue between the two.

Absolutely horrible experience with them, they were recommended by Con Edison (our distributor) which in hindsight was a stupid move on our part. Their bills were never as low as promised and their rate doubled in our last couple months before I was able to exit our contract. Whenever I called them with questions or a problem they were dismissivie and told me I had to take up any problems I had with them with Con Edison, who then told me the opposite. The whole thing is a scam, I highly recommend getting your energy elsewhere.