Confection Connection Inc. Reviews (3)
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Confection Connection Inc. Rating
Address: 106 N. Broad St., Hillsdale, Michigan, United States, 49242-1618
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To Whom It May Concern:Mr. [redacted] purchased his furniture and took delivery 2-11-2016. His first call to us was 8-25-16. He said that one of the backs of his sofa would not stay up and seemed to not be as firm as before. We inspected his units on 9-22-16. Tech indicated that the poly was...
compressing and to file a claim to order poly. We filed a claim with digitals to LZB Corporate and their answer to the claim was to order poly as a onetime courtesy. Poly will compress to point with use. Our warranty is to replace the defective part, not the entire piece. Our technician does not have the authority to indicate when a unit gets replaced. That is up to LZB Corporate. Parts arrived in our store and we scheduled the installation.Customer once again called in to state that he was still not happy with the furniture even after the poly was replaced. At that point he was now stating that there were gaps between he units. Gaps on reclining units are normal. They are individual pieces that need space to move when using the mechanisms. We sent digitals once again in for review and the claim as denied. Everything is up to LZB's specifications.Thank you![redacted]
I am rejecting this response because:
Some of the details of the response response is inaccurate regarding my complaint. My Initial complaint was and still remains with the distorted alignment of the mechanisms. It feels as though I am reclined even when I'm not reclining. La-Z-Boy eplaced the cushions of the couch which had nothing to do with the issue I was complaining about. I have purchased and owned La-Z-Boy furniture for over 20 years and have never had such a low quality item from them as this couch recliner.
Revdex.com,Thank you so much for bringing this to our attention. We definitely want to respond to our clients in a swift manner.We've contacted our client and issued their refund check already, and are having it overnighted to them to get it to them quicker. They were very happy with...
this result.Thank you so much for your time.[redacted]Store Manager at La-Z-Boy Furniture Galleries in Champaign Illinois.Response to ID 12531988