Confident Care Corporation

Complaint: [redacted] I am rejecting this response because:There response is not trueThey were very rude and unprofessionalAnd to prove my point, they still have not called me back or provided me with one minute of serviceAnd I have phone records with the truth of all the times I have called them and they have not answered Regards, [redacted] ***

Please accept the following as Confident Care Corp’s response to complaint #*** Confident Care Corp (referred to herein as CCC) has been a respected company in operation for almost yearsWe are licensed by the State of New Jersey Division of Consumer Affairs. We are
accredited with distinction by the Commission on Accreditation for Home Care Our mission statement :is to provide excellent, innovative, and accessible skilled & non-skilled home care for the residents in the state of New JerseyOur goal is to give the finest home care to families in needWe are here to lend our gentle, caring hand to those who are coping with illness and disabilityOur caregivers are skilled, caring and reliableWe are committed to our community, our clients and our staffWe strive to provide the best in quality home care to each and every client. We first became acquainted with the “customer” (referred to herein as ***) at the beginning of December of *** ** *** (referred to herein as ***) asked us for assistance in staffing a Certified Home Health Aide (referred to herein as “CHHA”) for *** two handi-capped daughters. We explained to *** that we do not currently have many CHHAs in that area but said CCC will look for one to apply and go through the hiring process*** understood this via email on 12/1/and a phone meeting was set up for 12/6/with CCC and *** to discuss how difficult this case is to staff and that it is in an area where it is very difficult to find CHHAs The reason this was referred to CCC in the first place is because no other agency in the area was able to staff this case either, and CCC helps *** as much as possible in difficult areas statewide. CCC found one CHHA already working for us that agreed to go to the case as of 12/7/16, however, she refused at the last minute and was terminated because it is not acceptable to cancel on a client last minute for a non-emergency situation* and *** were both notified and understoodThe RN and CHHA were to be there, if not for this particular CHHAs actions, which we could not control, however she will not do this again with CCC as she was terminated. CCC contacted every single CHHA on the list of Board of Nursing that reside in that area. One CHHA was interested to come and apply, however only after the New Year. Another CHHA was interested on coming on Tuesday 12/13/to apply. * and *** were made aware that she was going to come in on Tuesday 12/13 because this was her only day off at her other agency and that she would be available to start on Wednesday 12/14 so long as all of her Medical Records were up to date, had a clean background check, completed her inservices, license was in good standing, and finished application. When * was notified of this, she explained she did not want a Wednesday start date. She wanted Thursday and Friday, 2-10pm and Saturday, and Sunday at am to pm We found someone willing to go 8:30am-4pm Monday through Friday and Saturday and Sunday 8:30am to 6pm. * refused these hours stating they are not what she wants. We explained it is at least SOME help for now, while we try to work with her since she really needed the helpWe also explained covering weekends for hours straight each day is going to be almost impossible to find. She still said no Additionally, she told CCC not to send ANY CHHA because a different agency, *** was still covering her case at this point. When we told the CHHA that we had available to go during the different hours about this, she took another case with her agency and did not waste her time coming to apply. This was emailed and reported to *** on 12/13/16. *** spoke to CCC regarding this and expressed full understanding. *** stated that they will speak to * and explain that she is to take hours that are available or she will have no service at all, since she says she needs help so badly. * was contacted again and offered hours, and again she did not want those hours, on 12/21/and this was again reported via email to ***ON 12/22/*** thanks CCC for their efforts again via email, and stated that they will again explain to * that she has to take what is offered because there are no available CHHAs in her area. At this point, CHHAs stopped responding regarding her case and took other stable cases that wanted them to work their available hours. * had no hours staffed and *** was aware. CCC has gone through so many emails and phone calls with *** regarding this case. And HOURS of phone calls with ** Upper management all got involved with this case, including the President of CCC on 1/9/17. The president was NOT rude to *. She spent minutes explaining all of the efforts that have been put in to staffing this extremely difficult area to cover. * then demanded that the President of CCC explain to her what she and the company are doing to hire people for her case and howThe president of CCC simply explained to her that internal business operations are not discussed with clients. They communicate with coordinators and CHHAs daily, even though in *** case, the whole corporate office became involved Communications between CCC and *** continued up to last week regarding this case, and now a meeting is being set up. PLEASE BE ADVISED: When we first received this case, * did not tell *** OR CCC that the girls were both wheel chair and bed boundCCC only found out this information from the complaint to Revdex.com from * We would NEVER send one CHHA to a personal case where both patients are autistic and wheelchair and bed bound. It is against clinical practices, it is a liability for everyone, and there is no way to fully complete a plan of care supervised by and RN. When we told *** this information, they also had absolutely no idea. * told both *** and CCC that her girl’s just needed bathing assistance and watched TV otherwise. Clearly, according to the letter * send to Revdex.com, this is not the case and we would NEVER endanger a patient. IF ANY BACKUP EMAIL, PHONE RECORD, OR TEXT RECORD IS REQUIRED PROOF, WE HAVE ALL AVAILABLE. Best Regards,Larisa La***Corporate Director of Billing and AuthorizationsCorporate OperationsConfident Care Corp.* *** *** ***
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*** ** *** Phone: *** *** ***Direct Line ***Cell: ***Fax: ***

Complaint: [redacted]
I am rejecting this response because:There response is not true. They were very rude and unprofessional. And to prove my point, they still have not called me back or provided me with one minute of service. And I have phone records with the truth of all the times I have called them and they have not answered. 
Regards,
[redacted]