Confirmed for The Human Solution, Uplift Desk, Ergohuman, Ergonomic Chair Pro, Square Grove LLC

Horrible work and not responsibleIssue 1: Per contract was to provide full day coverage with two (2) photographers to shoot digital pictures (non-video type) Fernando (photographer #1) arrived late, at 2:pm and left early at 5:pmPhotographer #was present the full day (10:am to 10:pm)Issue 2: Per contract, was to provide x Flush Mount Album with forty (40) Pages with Black Leather Cover This has not been doneHe refused to answer any phone calls especially if you connect once with him one time It appears once he knows your number he either ignores it or will block you

The previous replacement parts were inspected and passed without any defect, but they were not adequately protectedWe thought they were packaged adequately but have found this to not be the case
We have had other problems with paint so if this was a defect on one unit, it certainly hasn't been for the many other customers we have
There have been some problems with your order and for that we apologize and will resolveYou have the full support of our warranty policyIf you wish to return the products, this would fall under our return policy, and we have no obligation to provide return shipping
You are not being held hostage, you can choose whichever route you would like, but for us to provide return shipping instead of providing a replacement part due to some minor paint damage does not add up

Horrible work and not responsibleIssue 1: Per contract was to provide full day coverage with two (2) photographers to shoot digital pictures (non-video type) Fernando (photographer #1) arrived late, at 2:pm and left early at 5:pmPhotographer #was present the full day (10:am to 10:pm)Issue 2: Per contract, was to provide x Flush Mount Album with forty (40) Pages with Black Leather Cover This has not been doneHe refused to answer any phone calls especially if you connect once with him one time It appears once he knows your number he either ignores it or will block you

This return process took longer than normal due to a problem with the manufacturer not processing the credit in a timely manner. We worked with the customer and FedEx to supply proof to the manufacturer that the chairs were indeed returned. We have received confirmation of the return and a refund...

from the manufacturer on 8/7/2015 and proceeded to provide a refund to the customer ([redacted]) on the same date, 8/7/2015 in the full amount of the original purchase. We provided email notification of credit being issued on 8/7/2015 to the customer ([redacted]) as well.The issue has been resolved and the customer has already been credited.Please contact us if more information is required. [redacted]The Human Solution[redacted]
[redacted]O# [redacted]

This complaint is being address directly with the customer. We have reached out to him with a resolution that we believe will be agreeable to both us and him.

Unfortunately there was slight delay in manufacturing of the desktop, and then there was further delay with the installation company when the mutually agreed upon date for installation was 3/11/2016 between 9AM and 1PM. There was miscommunication on that day with the installation agents leaving...

because the customer was not ready at the time, or at least perceived to be. Installation agents were able to come back later that day and complete the job. We have been in communication with the customer since the beginning, I think perhaps there was a technical issue on either end with sending or receiving emails. We are not a scam company and the customer has received the product and service purchased. Please feel free to respond with any additional comments, questions or concerns to [redacted]. Best regards[redacted]

Hello [redacted], We believe The customer on this order knew that there had been an update to the Knoll CPU Holders before she ordered.  Though she never specifically mentioned that to our sales rep, she copied the picture from our website, which at the time had not been updated to the newer...

model and asked him if that was the model that we were selling.  To his knowledge it was.  The item numbers were/are the same with knoll, and the customer agreed to the Knoll NO Returns Policy upon placing the order.When the order arrived six weeks later as per the normal Knoll lead time on new products, the customer insisted that we had sent the wrong item -- it was the item she ordered, just the newer model - which again she knew the model had been updated (she said in and email later already bought some from another vendor and returned them), she just thought we had the older model in stock.  We did not.  It took a few emails with both the customer and the manufacturer to clarify that was what happened, because she continued to insist that we had just sent the wrong item.  We were working with Knoll to arrange a return.  We updated our site to have the correct updated product pictures, and in the last communication with the customer I told her:"I'm working with my manager now to see if we can come to a reasonable conclusion to this situation for all party's involved.  Thank you for your patience and I will follow up with you as I know more.  Thank you again for being a valued customer and have a great day!"The next day she disputed the credit and has since cut off all communications with the Human Solution.   ------------------------------------Let me know if this is enough information or if there is anything else you need from me.  We would have eventually sent her out labels to send the CPU holders back to the manufacturer and refunded her money, we just needed to find out if the manufacturer would except them back or if we were going to need to have them sent here.

The replacement parts we previously sent were unfortunately damaged in transit. We've revised our packaging for the replacement parts and can send them to the customer. We can continue to work on resolving the problem, pending the customer's wishes.
We have given the choice to the customer to...

either receive warranty support from us or return the order for a refund. If the customer chooses our warranty program, we will resolve the problem (see warranty page here: [redacted]).
If the customer chooses to return the order, our return policy will apply (meaning the customer will need to pay for return shipping, see policy here: [redacted]).
All of our policies are publicly available to view prior to purchase. Although the customer has received a part that was damaged/defective, that does not mean that we will pay return shipping as we are not requiring the parts returned to us for warranty support, we just want to send the replacement parts properly packaged so that the customer no longer has a problem part.

Complaint: [redacted]
I am rejecting this response because: This would be the 4th set of "properly packaged" parts that I will receive if I opt for this route.  How many chances do I need to give the company to make this right?  Each time they have sent replacements, they have promised to inspect them personally and ensure the packaging is right, so why should any rational person believe that this time would be any different from the first two replacement sets?  I ordered this desk a month ago and am still waiting on the company to get their act together.  The sad thing is that this is not something that is happening in transit, it is a manufacturer's defect, but they refuse to admit that.  I had the parts inspected by an experienced metal fabricator, and he confirmed that the parts appear to have been packaged before the pain had fully dried.  If this was the only problem, it would be bad enough.  But if you add the missing instructions, blank pages in the instructions that were included, misdrilled holes on the desktop, horribly packaged keyboard tray, incorrect parts sent, etc., it indicates poor quality control on the company's part.  Why should I be "held hostage" while they attempt to fix their internal issues?  I have attached photos of the poor quality to this message for reference.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]