Conflict Resolution Training

The company contacted this customer personally to resolve their complaintTheir refund was processed in full on April 21, 2017.The one week delay in refund was due to confusion over the customer initially wanting to transfer to another class and requesting discounted hotel accommodations

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Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]