Confluence Rivers UOC Reviews (%countItem)
Confluence Rivers UOC Rating
Address: PO Box 790379, St. Louis, Missouri, United States, 63179
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Confluence Rivers is charging each resident of Bridgewater Estates a flat rate of $72.48 beginning July 1, 2020. Our previous rate was $24.24 as we only have sewer utility, not water, with Confluence Rivers.
I was told by Confluence Rivers customer support on July 7, 2020 to disregard the letter dated July 1,2020 that states the flat rate of $72.48 because that is for water & sewer. We only have sewer which will be $24.24. Received invoice for $72.48 dated 8/5/2020 for flat rate for sewer. Called customer service for Confluence today, 8/10/2020 and was told the letter dated July 1, 2020 is correct, our rate is $72.48 for sewer only. This is close to THREE TIMES our normal rate.
Their website clearly shows sewer only for *** is $24.24
Under Missouri law, the Missouri Public Service Commission
has exclusive jurisdiction over utility rates and no utility can charge a rate
not previously reviewed and approved by the commission. As part of its utility
oversight obligations the commission has established a Consumer Services Unit
to deal with consumer complaints, including those related to rates. We suggest *** direct her questions and concerns to the Consumer
Services Unit, which can be reached online through the commission’s website, by
email at ***, or by
telephone at ***.
Complaint: ***
I am rejecting this response because:
It is a deceitful practice. We were told to disregard the July 1 letter because the $72.48 was for water and sewer. We only have sewer! And we were not even listed on the subdivisions listed in the back of the letter! I’m sure my call on July 7th was recorded and the can hear the customer service agent tell me to ignore the letter, that the letter is incorrect for our residence.
Sincerely
Our best advice to *** is to contact the Missouri Public Service Commission.