Congoleum Corporation

Review: Congoleum DuraCeramic [redacted]This is the poorest quality floor available! I had this floor professionally installed about 2 years ago. To date, there are 100+ areas where the top layer of vinyl has come off. This product is supposed to come with a lifetime limited warranty. This damage is not due to improper use. In fact, the white areas started to appear within days of having the floor installed! Another problem is that the floor color is a very dark brown/black and the next layer is almost a white. Obviously any time the top color is penetrated, a glaring white spot will appear. Break off a piece of the tile. What you have is a sheet of Resilient Flooring with a wear surface so thin that you can tear it like a piece of paper. I purchased the flooring from [redacted] in [redacted] ND. They refused to back up the product, as did [redacted] and [redacted] and Congoleum. An independent inspector was sent by Congoleum. OF COURSE, the independent inspector sided with Congoleum and said it was due to us dropping and dragging things on the floor. If you so much as drop a fork it gouges the floor! As a goodwill gesture, Congleum offered to provide a credit for 39 cartons of DurCeramic material or a credit of $2398.22. Like I really was going to snatch up the chance to have the same crap installed again, plus have to pay for someone to remove the old stuff and install the new stuff. The money offered didnt even come close to the expense that I had put into the flooring.Desired Settlement: An agreeable settlement would be for them to pay to have the poor product removed, pay for new product and pay to have the new product installed.