Conicelli Toyota of Conshohocken

September 24, Dear [redacted] ***: I am responding to your letter dated September 21, with regard to the above referenced complaint filed by customer, [redacted] of Harlingen, TexasOur policy regarding electrical and special order parts is clearly stated on each invoice "all electrical and special order parts sales are final - no refund or credits on any parts..."As a goodwill gesture, we will refund the entire amount of $to [redacted] this one time only, Kindly advise him that he should expect a refund within 2-weeksIf there is any additional information you need, don't hesitate to contact me directly @ [redacted] ext ***Sincerely yours, Paula D Customer Relations Manager

September 24, 2015
Dear [redacted]:
I am responding to your letter dated September 21, 2015 with regard to the above referenced complaint filed by customer, [redacted] of Harlingen,...

Texas.
Our policy regarding electrical and special order parts is clearly stated on each invoice "all electrical and special order parts sales are final - no refund or credits on any parts...".
As a goodwill gesture, we will refund the entire amount of $93.57 to [redacted] this one time only, Kindly advise him that he should expect a refund within 2-4 weeks.
If there is any additional information you need, don't hesitate to contact me directly @ [redacted] ext [redacted].
Sincerely yours,
Paula D
Customer Relations Manager