Conigliaro Group Inc.

The individual stated that we provided no effort in resolving the issueHow can the business make an effort when the individual in an overly angry tone cursed at us with other customers present and slammed the door on Ms way out? There was no opportunity to do so.If he wishes to take his business to the other lower quality pizza shops in the area he can surely feel free to do soSince we are a respectful business of integrity, we will issue Mm a refund although restaurant.com are the ones who shouldWe will have a check issued out to *** *** for the amount of $ready for pick up at his convenienceIn order to issue him the check, we would like the 3 *** coupons brought in to verify the amountWithout the coupons, we will not issue a refundGod bless.Two Cousins Pizza

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
At the time I was in the restaurant to pick up my pizza there was absolutely no effort on the businesses part to resolve the issue.  They were not offering any discount at all on the food that I had already ordered.  I am not at all interested in doing any future business with them.  I would simply like my $30 refunded so that I can take my business to a company who appreciates it.
Regards,
[redacted]

We cancelled our partnership with [redacted] back in early September due to the fact they never fulfilled our request of making the minimum purchase $20 for use of the coupon at our establishment. Since many were purchased, we told them we will accept these coupons till the end of December and...

to refund any unused ones as of January.As of 2014, we haven’t received any of those coupons besides a few weeks ago which the claimant stated he had been the individual who used it. The employee working accidentally accepted it although all of our employees know that they weren’t to do so starting in January 2014. After seeing that coupon, I called in to [redacted] to tell them they did not refund everyone and stated to do so. The representative with whom I spoke to said she will do so and call me back to confirm but I never did receive a phone call. After that I assumed that all coupons holders were refunded. It is ridiculous how a large company can neglect the best interest of a small family business.Now if I was the claimant I would be angry as well and I totally understand his situation. It was a complete misunderstanding due to the fact that [redacted] never fulfilled our request. We appreciate every single one of our customer’s business and would do absolutely nothing less than providing excellent service. I understand the individual would like a $30 cash refund but we would like to do even more. We wish to provide him with a $50 dollar gift certificate redeemable at our pizza shop as a sign of our apology and appreciation. If he would like to accept, we will have it filled out in his name ready to pick up at his convenience.