In response to Revdex.com case #[redacted] for our customer Stephanie
Moreland, I have reviewed the records. The customer brought her [redacted] to our
dealership’s service department on 4/20/16. The customer stated that there was
a buzzing noise coming from the A/C system. The customer...
was quoted $109.50 for
the A/C system diagnostic. We found leaves and debris in the blower motor from
an independent shop’s removal of the customer’s cabin air filter. We removed
the blower motor, cleaned all debris, and installed a cabin air filter for
$200.28. The customer also requested a Virginia state inspection during that
visit. The vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our
dealership stating that we failed to diagnose and recommend rear strut
replacement to address a noise concern in the rear of the vehicle. Our Service
Lane Manager explained that we had no knowledge of the noise concern in April.
The customer further stated we should have found the rear strut noise with the
$109.50 diagnostic she paid in April. The customer also stated that strut had
been replaced in 2008 while the vehicle was still in the new car warranty. The
customer stated that we should refund her $109.50 diagnostic and replace her
strut for free. Our Lane Manager explained the diagnostic applied to the A/C
repair and was not refundable. The strut was warranted 3 years or 36,000 miles.
The strut was no longer in warranty at 114,458 miles and would not be replaced
for free. After further discussion, the customer got loud and created a scene
in our service department.On or around the end of July of this year, the customer
called into the dealership and spoke to our Service Manager. The customer
restated all claims above. Our Service Manager restated our company’s position
above. Our Service Manager determined the conversation could not be agreed
upon. The customer does not service or maintain her vehicle at our dealership.
Our Service Manager asked the customer not to bring her vehicle back to our
dealership.Thank you for your
assistance in this matter.
For clarification, I would like the refund. However, the business indicates it was "their decision". It was my decision after the business acted in the manner they chose. After requesting a refund, I was told by [redacted] (sp) "I will give you 24 hours to change your mind, because the next call I get will be from your wife crying because you cancelled the pool". I do not appreciate the response from the business inferring their Revdex.com rating is well deserved. That is for you, the Revdex.com , to decide.
We apologize that our customer feels that we have denied or are "in violation" of her warranty. We have not been able to duplicate the customer's concerns with her stereo speaker. On her last visit to our Service Department, our Technician, Shop Foreman, Customer Relations Manager, and Service...
Manager listened to her stereo in an attempt to hear her concern. None of our staff heard a defect in any of the vehicle's speakers.We are happy to repair any defect that is a result of the manufacturer's parts or workmanship. We have invited the customer to demonstrate the concern for us. The customer's ability to demonstrate the concern is greatly appreciated. If the customer can come to the dealership Monday through Friday, we will have a Shop Foreman or Service Manager verify the concern with the customer present.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The invoice is paid in full. Cincinnati Pool and Patio has inspected the pool and agrees the pool is in need of repair. The original installation was not properly and further work is needed to complete the original invoice.They (Cincinnati Pool and Patio) would like additional funds to complete the original work order. I have refused to pay more money for something that wasn't done correctly to begin with. [redacted]
I spoke to Mr. [redacted], today, about his [redacted]. We were unaware that he had any concerns after his vehicle was repaired on 7/7/16. We will address all concerns next week. I scheduled an appointment for him 9/13/16. He will drop off his car on Monday afternoon 9/12/16. We will provide a...
complimentary rental during his appointment. Please let me know if you need any more information.
On 12/14 I met with Ms. [redacted] and we discussed what her concerns were with the product. After reviewing it together she agreed to keep the product and have it altered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This account has not been paid in full. I have attached a word document with a timeline and the email communication has been recapped. Please let us know if you would like to see the actual emails and we will scan them for you. Also, if you would like the collection letter copy as...
well. As you can see the account is not paid in full as [redacted] has indicated. Please also note that there wasn't a communication to us that he was unhappy with the pool until we demanded the payment in full from him........until this point everything was great! Please let us know if we can be of further assistance. Thanks. [redacted]
In response to Revdex.com case #[redacted] for our customer Stephanie
Moreland, I have reviewed the records. The customer brought her [redacted] to our
dealership’s service department on 4/20/16. The customer stated that there was
a buzzing noise coming from the A/C system. The customer...
was quoted $109.50 for
the A/C system diagnostic. We found leaves and debris in the blower motor from
an independent shop’s removal of the customer’s cabin air filter. We removed
the blower motor, cleaned all debris, and installed a cabin air filter for
$200.28. The customer also requested a Virginia state inspection during that
visit. The vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our
dealership stating that we failed to diagnose and recommend rear strut
replacement to address a noise concern in the rear of the vehicle. Our Service
Lane Manager explained that we had no knowledge of the noise concern in April.
The customer further stated we should have found the rear strut noise with the
$109.50 diagnostic she paid in April. The customer also stated that strut had
been replaced in 2008 while the vehicle was still in the new car warranty. The
customer stated that we should refund her $109.50 diagnostic and replace her
strut for free. Our Lane Manager explained the diagnostic applied to the A/C
repair and was not refundable. The strut was warranted 3 years or 36,000 miles.
The strut was no longer in warranty at 114,458 miles and would not be replaced
for free. After further discussion, the customer got loud and created a scene
in our service department.On or around the end of July of this year, the customer
called into the dealership and spoke to our Service Manager. The customer
restated all claims above. Our Service Manager restated our company’s position
above. Our Service Manager determined the conversation could not be agreed
upon. The customer does not service or maintain her vehicle at our dealership.
Our Service Manager asked the customer not to bring her vehicle back to our
dealership.Thank you for your
assistance in this matter.
For clarification, I would like the refund. However, the business indicates it was "their decision". It was my decision after the business acted in the manner they chose. After requesting a refund, I was told by [redacted] (sp) "I will give you 24 hours to change your mind, because the next call I get will be from your wife crying because you cancelled the pool". I do not appreciate the response from the business inferring their Revdex.com rating is well deserved. That is for you, the Revdex.com , to decide.
[redacted],I have attached our response to [redacted] case # [redacted].[redacted]
[redacted]
We apologize that our customer feels that we have denied or are "in violation" of her warranty. We have not been able to duplicate the customer's concerns with her stereo speaker. On her last visit to our Service Department, our Technician, Shop Foreman, Customer Relations Manager, and Service...
Manager listened to her stereo in an attempt to hear her concern. None of our staff heard a defect in any of the vehicle's speakers.We are happy to repair any defect that is a result of the manufacturer's parts or workmanship. We have invited the customer to demonstrate the concern for us. The customer's ability to demonstrate the concern is greatly appreciated. If the customer can come to the dealership Monday through Friday, we will have a Shop Foreman or Service Manager verify the concern with the customer present.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The invoice is paid in full. Cincinnati Pool and Patio has inspected the pool and agrees the pool is in need of repair. The original installation was not properly and further work is needed to complete the original invoice.They (Cincinnati Pool and Patio) would like additional funds to complete the original work order. I have refused to pay more money for something that wasn't done correctly to begin with. [redacted]
I spoke to Mr. [redacted], today, about his [redacted]. We were unaware that he had any concerns after his vehicle was repaired on 7/7/16. We will address all concerns next week. I scheduled an appointment for him 9/13/16. He will drop off his car on Monday afternoon 9/12/16. We will provide a...
complimentary rental during his appointment. Please let me know if you need any more information.
On 12/14 I met with Ms. [redacted] and we discussed what her concerns were with the product. After reviewing it together she agreed to keep the product and have it altered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
This account has not been paid in full. I have attached a word document with a timeline and the email communication has been recapped. Please let us know if you would like to see the actual emails and we will scan them for you. Also, if you would like the collection letter copy as...
well. As you can see the account is not paid in full as [redacted] has indicated. Please also note that there wasn't a communication to us that he was unhappy with the pool until we demanded the payment in full from him........until this point everything was great! Please let us know if we can be of further assistance. Thanks. [redacted]