We apologize that our customer feels that we have denied or are "in violation" of her warrantyWe have not been able to duplicate the customer's concerns with her stereo speakerOn her last visit to our Service Department, our Technician, Shop Foreman, Customer Relations Manager, and Service Manager listened to her stereo in an attempt to hear her concernNone of our staff heard a defect in any of the vehicle's speakers.We are happy to repair any defect that is a result of the manufacturer's parts or workmanshipWe have invited the customer to demonstrate the concern for usThe customer's ability to demonstrate the concern is greatly appreciatedIf the customer can come to the dealership Monday through Friday, we will have a Shop Foreman or Service Manager verify the concern with the customer present[redacted]
In response to Revdex.com case # [redacted] for our customer Stephanie Moreland, I have reviewed the records The customer brought her [redacted] to our dealership’s service department on 4/20/The customer stated that there was a buzzing noise coming from the A/C systemThe customer was quoted $for the A/C system diagnosticWe found leaves and debris in the blower motor from an independent shop’s removal of the customer’s cabin air filterWe removed the blower motor, cleaned all debris, and installed a cabin air filter for $The customer also requested a Virginia state inspection during that visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our dealership stating that we failed to diagnose and recommend rear strut replacement to address a noise concern in the rear of the vehicleOur Service Lane Manager explained that we had no knowledge of the noise concern in April The customer further stated we should have found the rear strut noise with the $diagnostic she paid in AprilThe customer also stated that strut had been replaced in while the vehicle was still in the new car warrantyThe customer stated that we should refund her $diagnostic and replace her strut for freeOur Lane Manager explained the diagnostic applied to the A/C repair and was not refundableThe strut was warranted years or 36,miles The strut was no longer in warranty at 114,miles and would not be replaced for freeAfter further discussion, the customer got loud and created a scene in our service department.On or around the end of July of this year, the customer called into the dealership and spoke to our Service ManagerThe customer restated all claims aboveOur Service Manager restated our company’s position aboveOur Service Manager determined the conversation could not be agreed uponThe customer does not service or maintain her vehicle at our dealership Our Service Manager asked the customer not to bring her vehicle back to our dealership.Thank you for your assistance in this matter
We apologize that our customer feels that we have denied or are "in violation" of her warrantyWe have not been able to duplicate the customer's concerns with her stereo speakerOn her last visit to our Service Department, our Technician, Shop Foreman, Customer Relations Manager, and Service Manager listened to her stereo in an attempt to hear her concernNone of our staff heard a defect in any of the vehicle's speakers.We are happy to repair any defect that is a result of the manufacturer's parts or workmanshipWe have invited the customer to demonstrate the concern for usThe customer's ability to demonstrate the concern is greatly appreciatedIf the customer can come to the dealership Monday through Friday, we will have a Shop Foreman or Service Manager verify the concern with the customer present[redacted]
In response to Revdex.com case # [redacted] for our customer Stephanie Moreland, I have reviewed the records The customer brought her [redacted] to our dealership’s service department on 4/20/The customer stated that there was a buzzing noise coming from the A/C systemThe customer was quoted $for the A/C system diagnosticWe found leaves and debris in the blower motor from an independent shop’s removal of the customer’s cabin air filterWe removed the blower motor, cleaned all debris, and installed a cabin air filter for $The customer also requested a Virginia state inspection during that visitThe vehicle passed state inspection with no needed repairs.On or around June of this year, the customer came into our dealership stating that we failed to diagnose and recommend rear strut replacement to address a noise concern in the rear of the vehicleOur Service Lane Manager explained that we had no knowledge of the noise concern in April The customer further stated we should have found the rear strut noise with the $diagnostic she paid in AprilThe customer also stated that strut had been replaced in while the vehicle was still in the new car warrantyThe customer stated that we should refund her $diagnostic and replace her strut for freeOur Lane Manager explained the diagnostic applied to the A/C repair and was not refundableThe strut was warranted years or 36,miles The strut was no longer in warranty at 114,miles and would not be replaced for freeAfter further discussion, the customer got loud and created a scene in our service department.On or around the end of July of this year, the customer called into the dealership and spoke to our Service ManagerThe customer restated all claims aboveOur Service Manager restated our company’s position aboveOur Service Manager determined the conversation could not be agreed uponThe customer does not service or maintain her vehicle at our dealership Our Service Manager asked the customer not to bring her vehicle back to our dealership.Thank you for your assistance in this matter
[redacted] ,I have attached our response to [redacted] case # [redacted] [redacted]