Initial Business Response /* (1000, 9, 2015/12/29) */
The customer is correctHe failed to mention the wonderful service and kindness we extended to him and his wife on their visits*** asked if it was okay to call and offer him the shoes at 40% off, even though we had not yet started the
saleI agreedWe were trying to do him a favor
He wanted 40% off of a sale priceThe sale was 40% of of regular retailOur 15% restocking fee is clearly stated on signage in the Store and on every sales receiptThe product was not damaged, and he clearly wanted the shoesWe spent a good deal of time with him
Mr*** was not appreciative of our offer or service and seemed to misunderstand the processHe lacks understanding of small business and is accustomed to big box discount stores
His wife was very nice
Initial Business Response /* (1000, 9, 2015/12/29) */
The customer is correctHe failed to mention the wonderful service and kindness we extended to him and his wife on their visits*** asked if it was okay to call and offer him the shoes at 40% off, even though we had not yet started the
saleI agreedWe were trying to do him a favor
He wanted 40% off of a sale priceThe sale was 40% of of regular retailOur 15% restocking fee is clearly stated on signage in the Store and on every sales receiptThe product was not damaged, and he clearly wanted the shoesWe spent a good deal of time with him
Mr*** was not appreciative of our offer or service and seemed to misunderstand the processHe lacks understanding of small business and is accustomed to big box discount stores
His wife was very nice