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Connect A Cell & PC Reviews (8)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Their response is childish and untrue - in the store they acknowledged that the Tech working on my phone was new, currently going through more training in the future I had to wait hours until the real technician could come in and look at it The store simply had to acknowledge their mistake and this wouldn't be a situation It's now, not about the phone, money, etc...it's now slander on my character and word They say I verbally abused a customer (now they are digging at my character - that never happened) - I "currently" have an open bill of payment still? That is ridiculous- The phone was damaged by the company - they are making accusations - they clearly told me that I wouldn't be charged for the service....of breaking a perfectly good phone with nothing other than a broken screen I want nothing from this company - I will take the high road However, I encourage the company to raise it's quality of customer service, work habits, and respectability If they have video feed of my time in their store, I'd love for them to share that with us here - to see who is telling the truth Regards, [redacted]

ConnectA cell and PC has received a letter stating a customer complaintFiled on 10/12/with ID # ***We as a business strive to make each customer satisfied with our service and productsWe specialize in a wide range of services from repairing, restoring, updating software, offer phone
plans to much moreThis particular customer visited our Charles Town locationThe customers screen was damagedSo we offered a repairWe noticed that the phone was also in a magnetic caseA device so delicate should not be in that sort of casing due to software damageWe at that moment with the customer present we took off his case and started to check the phoneThe phone had clear signs of damageThen the screen was replaced with a new oneThat attempt failedAnd the phone was not respondingThe phone was not responding after we tried to look into its soft wear ( to make sure no internal damage was done} We re- replaced his original damaged screen and still unsuccessfulThe technician also attempted a soft wear updateWhich was unsuccessfulThe customer immediately began to demand a brand new I PhoneAt that moment the technician responded by offering to let another technician look at the phoneAfter returning back that evening it came to conclusion that the phone was damaged both internally and externalWe are not aware of how the phone got damaged to start withThe screen being damaged was only one of the problemsThe customer refused the understand that such devices are very delicateWe as a company was willing to keep trying help the customerBut '..he customer repeatedly kept demanding a new phoneAfter our technician refused a brand new phoneThe customér got aggressive and verbally abused a customer who was also present in the storeHe got very upset upon hearing he would not receive a brand new phoneHe left our location with his phone and did not returnThe customer decided to leave our business a bad review on social site and file a complaintWe as a business strive for customer satisfaction and also want a safe environment for our staff members and customersWe regret that we were unable to assist that customerAnd we as a business have rules for all to followOur technicians are highly experienced and the damaged phone was not able to be repairedThe phone had damage inside as well as cutsideWe would also like to mention that no payments was made on the services that were made on the phoneAnd still to this day carries a balanceEvery phone that is worked on carries a diagnostic ticketThis incident was very upsetting to our staff as wellThe customers attitude was not politeThe customer also fail to underst=nd the situationHe trought us a phone it was not successful in getting repaired and he then demanded a new phone from the companyWithout any chargeswe apologize but this was unexpected we run a small business and strive to be there “for the communityWe hope that this better assists you in understanding the issueWe apologize for the the inconvenienceIf you have any more questions please feel free to contact meThank you.Regards*** ***Connecta Cell & PC Human Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Their response is childish and untrue - in the store they acknowledged that the Tech working on my phone was new, currently going through more training in the future I had to wait hours until the real technician could come in and look at it The store simply had to acknowledge their mistake and this wouldn't be a situation It's now, not about the phone, money, etc...it's now slander on my character and word They say I verbally abused a customer (now they are digging at my character - that never happened) - I "currently" have an open bill of payment still? That is ridiculous- The phone was damaged by the company - they are making accusations - they clearly told me that I wouldn't be charged for the service....of breaking a perfectly good phone with nothing other than a broken screen I want nothing from this company - I will take the high road However, I encourage the company to raise it's quality of customer service, work habits, and respectability If they have video feed of my time in their store, I'd love for them to share that with us here - to see who is telling the truth.
Regards,
*** ***

o whom it may concern or *** ***:I am writing to inform the Revdex.com of a resolved complaint. Complaint ID was resolved between *** *** (customer) and (owner) Riz C***.The phone discussed in the complaint has been returnedNo service
fee was charged due to agreement between management and customer for the inconvenienceIf you have any question please feel free to call me.Thank you for your time,MrsJamie B***

o whom it may concern or [redacted]:I am writing to inform the Revdex.com of a resolved complaint.? ? Complaint? ID was resolved between [redacted]? (customer) and (owner) Riz C[redacted].The phone discussed in the complaint has been returnedNo service
fee was charged due to agreement between management and customer for the inconvenienceIf you have any question please feel free to call me.Thank you for your time,MrsJamie B[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Their response is childish and untrue - in the store they acknowledged that the Tech working on my phone was new, currently going through more training in the future.  I had to wait 4 hours until the real technician could come in and look at it.  The store simply had to acknowledge their mistake and this wouldn't be a situation.  It's now, not about the phone, money, etc...it's now slander on my character and word.  They say I verbally abused a customer (now they are digging at my character - that never happened) - I "currently" have an open bill of payment still?  That is ridiculous- The phone was damaged by the company - they are making false accusations - they clearly told me that I wouldn't be charged for the service....of breaking a perfectly good phone with nothing other than a broken screen.  I want nothing from this company - I will take the high road.  However, I encourage the company to raise it's quality of customer service, work habits, and respectability.  If they have video feed of my time in their store, I'd love for them to share that with us here - to see who is telling the truth. 
Regards,
[redacted]

ConnectA cell and PC has received a letter stating a customer complaint. Filed on 10/12/2013 with ID # [redacted]. We as a business strive to make each customer satisfied with our service and products. We specialize in a wide range of services from repairing, restoring, updating software, offer phone...

plans to much more. This particular customer visited our Charles Town location. The customers screen was damaged. So we offered a repair. We noticed that the phone was also in a magnetic case. A device so delicate should not be in that sort of casing due to software damage. We at that moment with the customer present we took off his case and started to check the phone. The phone had clear signs of damage. Then the screen was replaced with a new one. That attempt failed. And the phone was not responding. The phone was not responding after we tried to look into its soft wear ( to make sure no internal damage was done} . We re- replaced his original damaged screen and still unsuccessful. The technician also attempted a soft wear update. Which was unsuccessful. The customer immediately began to demand a brand new I Phone. At that moment the technician responded by offering to let another technician look at the phone. After returning back that evening it came to conclusion that the phone was damaged both internally and external. We are not aware of how the phone got damaged to start with. The screen being damaged was only one of the problems. The customer refused the understand that such devices are very delicate. We as a company was willing to keep trying help the customer. But '..he customer repeatedly kept demanding a new phone. After our technician refused a brand new phone. The customér got aggressive and verbally abused a customer who was also present in the store. He got very upset upon hearing he would not receive a brand new phone. He left our location with his phone and did not return. The customer decided to leave our business a bad review on social site and file a complaint. We as a business strive for customer satisfaction and also want a safe environment for our staff members and customers. We regret that we were unable to assist that customer. And we as a business have rules for all to follow. Our technicians are highly experienced and the damaged phone was not able to be repaired. The phone had damage inside as well as cutside. We would also like to mention that no payments was made on the services that were made on the phone. And still to this day carries a balance. Every phone that is worked on carries a diagnostic ticket. This incident was very upsetting to our staff as well. The customers attitude was not polite. The customer also fail to underst=nd the situation. He trought us a phone it was not successful in getting repaired and he then demanded a new phone from the company. Without any charges. we apologize but this was unexpected we run a small business and strive to be there “for the community. We hope that this better assists you in understanding the issue. We apologize for the the inconvenience. If you have any more questions please feel free to contact me. Thank you.Regards[redacted]Connecta Cell & PC Human Resources

ConnectA cell and PC has received a letter stating a customer complaint....

Filed on 10/12/2013 with ID # [redacted]. We as a business strive to make each customer satisfied with our service and products. We specialize in a wide range of services from repairing, restoring, updating software, offer phone plans to much more. This particular customer visited our Charles Town location. The customers screen was damaged. So we offered a repair. We noticed that the phone was also in a magnetic case. A device so delicate should not be in that sort of casing due to software damage. We at that moment with the customer present we took off his case and started to check the phone. The phone had clear signs of damage. Then the screen was replaced with a new one. That attempt failed. And the phone was not responding. The phone was not responding after we tried to look into its soft wear ( to make sure no internal damage was done} . We re- replaced his original damaged screen and still unsuccessful. The technician also attempted a soft wear update. Which was unsuccessful. The customer immediately began to demand a brand new I Phone. At that moment the technician responded by offering to let another technician look at the phone. After returning back that evening it came to conclusion that the phone was damaged both internally and external. We are not aware of how the phone got damaged to start with. The screen being damaged was only one of the problems. The customer refused the understand that such devices are very delicate. We as a company was willing to keep trying help the customer. But '..he customer repeatedly kept demanding a new phone. After our technician refused a brand new phone. The customér got aggressive and verbally abused a customer who was also present in the store. He got very upset upon hearing he would not receive a brand new phone. He left our location with his phone and did not return. The customer decided to leave our business a bad review on social site and file a complaint. We as a business strive for customer satisfaction and also want a safe environment for our staff members and customers. We regret that we were unable to assist that customer. And we as a business have rules for all to follow. Our technicians are highly experienced and the damaged phone was not able to be repaired. The phone had damage inside as well as cutside. We would also like to mention that no payments was made on the services that were made on the phone. And still to this day carries a balance. Every phone that is worked on carries a diagnostic ticket. This incident was very upsetting to our staff as well. The customers attitude was not polite. The customer also fail to underst=nd the situation. He trought us a phone it was not successful in getting repaired and he then demanded a new phone from the company. Without any charges. we apologize but this was unexpected we run a small business and strive to be there “for the community. We hope that this better assists you in understanding the issue. We apologize for the the inconvenience. If you have any more questions please feel free to contact me. Thank you.
Regards
[redacted]
Connecta Cell & PC
Human Resources

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Address: 832 E Washington Ave, Charles Town, West Virginia, United States, 25414

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