Connected Wireless, LLC

Complaint: 12065686
I am rejecting this response because: I spoke with a representative via online chat and was told to do the charge back, hence why in my original complaint I stated that a reprerlsentative told me to contact my credit card issuer.  I then called my bank and requested a charge back. The next day I contacted unlockedcells online, since I still received no answer when I attempted to reach them through telephone and made the representative aware that I had placed a charge back and that representative told me as soon as they received the charge back they would issue a refund. Now if this is the case, I will contact my credit card issuer and request a charge back again. 
Regards,
[redacted]

From: <[redacted]>Date: Thu, Jan 19, 2017 at 3:54 PMSubject: Case/Complaint #[redacted]To: [email protected]: [email protected], [email protected] regards to Complaint #[redacted]Customer did in fact place an order for expedited shipping. We do only operate on...

business days and unfortunately the merchandise that was ordered went on a temporary back order. Our last contact with customer was on 1/17/17 where we told them it would be shipping out and we would be happy to send the order over to the processing department to have the shipping charges refunded since it was delayed. We did still ship the order expedited. Tracking info (provided) shows that this did in fact leave on 1/17 as told to the customer and was delivered today, 1/19. A refund has not yet been issued because refunds are issued on certain days, although this has been sent to that department to be processed. If the customer has a PayPal account and would like to provide an email address attached to it, we can have the refund issued faster. www.usps.com tracking number: [redacted]