Connected Wireless, LLC

We have had a higher than normal increase in calls and ticket volume that may have prevented them from getting through. We apologize for the delay as this customer did pay for expedited shipping and unfortunately, due to a back order, the item did not ship out as scheduled. While we still mailed it...

expedited, I have gone in and refunded the customers shipping charges. USPS tracking number [redacted] shows this was delivered today.

From: <[redacted]>Date: Thu, Jan 19, 2017 at 3:54 PMSubject: Case/Complaint #[redacted]To: [email protected]: [email protected], [email protected] regards to Complaint #[redacted]Customer did in fact place an order for expedited shipping. We do only operate on...

business days and unfortunately the merchandise that was ordered went on a temporary back order. Our last contact with customer was on 1/17/17 where we told them it would be shipping out and we would be happy to send the order over to the processing department to have the shipping charges refunded since it was delayed. We did still ship the order expedited. Tracking info (provided) shows that this did in fact leave on 1/17 as told to the customer and was delivered today, 1/19. A refund has not yet been issued because refunds are issued on certain days, although this has been sent to that department to be processed. If the customer has a PayPal account and would like to provide an email address attached to it, we can have the refund issued faster. www.usps.com tracking number: [redacted]