Connecticut Limousine

Review: We paid $204.00 for round-trip service to [redacted] from [redacted] for two people. Return service on June 14th,2014.Driver picked us up at [redacted] terminal around 10:30 pm, he then stopped at two other terminals and then went to [redacted] airport. While exiting airport, the driver abruptly stopped the van, turned around and said,"Listen,don't cause me any stress. I'm already stressed out and don't argue with me, it's not my fault. I have to drop someone off in [redacted] first before I take you to your stops. Don't give me any problems." He then drove off, hitting the curb as he pulled onto the highway. Going to [redacted] and back to I95 would take another three hours time. I called the dispatcher and told her that five people should not be delayed an extra three hours because CT limo doesn't have a driver to take one person to [redacted]. The dispatcher said that "If you want us to take you to your stop then you have to stay on the van, no matter where it goes first". The driver then said he was going to drop off one person in [redacted] before going to [redacted]. When we tried to get off in [redacted], he slammed the door on us, almost crushing my fingers. I demanded he take off our luggage. He said "You shouldn't get off", implying that we had no choice but to be taken, against our will, to [redacted]. We took a taxi home to [redacted], which costs $120.00. When I called CT Limousine, I talked to a service representative named [redacted], who seemed appalled. She said that the dispatcher, who told me her name was "[redacted]" had lied to me, because there is no dispatcher by that name. She said that she would reimburse us the cost of the return trip, $102.00 and give us two free one way passes on Ct Limousine for future use. She said that she would have to call the people involved, then get back to me. That was almost one month ago. I have left repeated messages with no response.Desired Settlement: I require:1. A written apology for not only the horrible treatment by the CT Limousine driver and dispatcher, but the service representative who has ignored every request to settle this issue.2. Reimbursement for the taxi from [redacted] to [redacted] that cost $120.00. 3. The cash value of two one way passes on Ct Limousine, which equals $136.00. While CT Limousine representative offered the passes, I feel that accepting them only forces me to use their services again.

Review: I booked a ride for my daughter who was flying into [redacted] on a Friday afternoon. I know from previous experience that a ride to [redacted] from [redacted] on Friday afternoon can be a long and stressful event, so I booked her passage on CT Limo. She got in at 3:15, only had a carry on, and went straight to the limo location. There was a limo there and the driver was outside the vehicle on his cell phone, yell, screaming and swearing at the person on the other end of the call. While my daughter waited for the driver to finish his rant, another woman (notice I didn't say lady) pushed to the front of the line, cut in front of my daughter and took the one remaining seat on the shuttle. My daughter was instructed to go back inside and wait for the next shuttle which would be there in 15-20 minutes. That 15-20 minutes turned into more than 3.5 hours. Repeated calls to the limo company with the same answer each time, "they're on the way and should be there in 15 minutes". Horrible service, lying representatives and a very convenient "no refund" policy. Because of my complaints I was given a free trip to or from the airport. I told them I didn't want a free trip, I wanted a refund. They flat out refused. Because of the horrible service and repeated outright lies, we decided to drive our daughter back to the airport and know that she arrived on time. Now we have a full round trip ticket credit on our account that will probably never get used. I think they issue a credit rather than give a refund because they know the chances of someone using them again is slim and they end up ahead.

The long and short of it, I could have driven in, picked up my daughter and fought the traffic back to ** and still been home at least an hour before she even got picked up at the airport. I recommend that you find an alternate means of transportation.Desired Settlement: The company issued a credit to my account for an additional trip. I do not want an additional trip, I want a refund for the trip I already paid for.

Business

Response:

Response: We do apologize for the inconvenience that was experience. We did not realize a passenger skipped line and caused this issue. Although this is something we cannot control we apologize for not having a shuttle following shortly. We do not have set times off the airports and this is explained at reservation to try and avoid long waits. But it can be agreed if you are told an x amount of minute waiting time it is certainly expected for the wait to be that length. The reason we cannot issue a cash refund is because our services were used, although late. We were more than happy to offer a complimentary round trip ride even though we still did provide the service paid for. we understand 3 hours waiting is unacceptable but this is why we stress the shuttle service off the airports are based off availability and have no set times. that being said we do try to limit all waits at the airport to maximum 1 hour. Sent on: 6/22/2015 4:25:40 PM Sent by: 12.199.115.10

Review: I purchased a shuttle service from [redacted] Airport (BDL) to New Haven for 4pm on December 8. I was given an 800 number to call upon arrival. No one answered this number between 3 and 5pm. The general reservations number also was not being answered. And the shuttle service did not show up at 4pm nor in the following hour. At 5pm, I took a taxi costing me $130. The company is offering to reimburse $23 (I had paid $65 for a round trip) or to let me use their shuttle on a future occasion.Desired Settlement: reimbursement of taxi expenses

Review: CT Limo's practices are reprehensible. Their policies (or lack thereof) are scam-worthy. The shuttles are absurdly late (hours past the scheduled pick-up time), and when you call the driver, he or she cannot give you an exact time of arrival. When you call the dispatcher, he or she cannot give you an exact time, either. With technology out there like [redacted] (which indicates the ETA with traffic), "not knowing" is simply unacceptable. When you call to request a refund, they do not hear your case or even look up your reservation - just deny the refund (or partial refund, as I had requested) without any explanation. The woman who handles refunds, [redacted], grew impatient with my complaint and asked me if I wanted a voucher for my next trip. As if I'd ever book with them again! I politely declined.Desired Settlement: I would like a refund of $60.00 for the ticket I purchased.

Review: I booked a one way ride home from [redacted] Airport on Easter Sunday 4/20/14. I paid for a van service and a town car came instead. I heard rattling in the rear of the car when the driver was proceeding from the airport. The driver heard it also. She referred to it as a squeak but it was clearly a rattling noise. We got from ** to [redacted] via I-95 and the car started to smoke and the rattling got louder. The driver pulled over from the last lane to the emergency lane and the car got really hot and a huge amount of grey smoke spilled from the back passenger side of the vehicle. The driver yelled for us to get out (2 other passengers in the car also). We exited the smoking car on the side of the highway and had to wait over an hour for another van to pick us up. A State Trooper was nice enough to stay with us the whole time and he was also wondering when they were coming to pick us up. We waited over an hour on the side of the highway. I spoke to [redacted] who rudely said she spoke with the driver and the driver said she heard a "squeak" but did not think the car would break down so it was not their fault. I said clearly it was their fault and I demand a refund. I was told to speak with [redacted] the Operations Manager who of course was not in today. I will call him tomorrow on 4/24/14.Desired Settlement: I demand a refund due to the fact that we were put into a faulty vehicle taht the driver clearly knew their was something wrong with the suspension in the rear passenger side of the vehicle. The service we were shown was shotty and very rude. I DEMAND A REFUND in the amount of $134.00. I would like the Revdex.com to help me obtain a refund due to the service we requested was not up to par and the driver knew the vehicle had problems and due to the time we had to wait for another vehicle to pick us up.

Review: This complaint is in regards to a reservation for service from [redacted] International Airport to [redacted], CT with Connecticut Limousine Airport Shuttle on August 24th, 2015, Reservation Number [redacted]. Services for a shuttle ride for 1 adult passenger was to be completed as per the ticket instructions and the confirmed reservation. Airline arrival time of 12:30 pm was annotated at the time of reservation three days earlier.

I placed the reservation for my mother, [redacted], who was arriving into [redacted] and needed a ride to [redacted], CT. My mother has limited English speaking abilities. Upon her arrival into [redacted], I contacted the Connecticut Limousine customer service number to let them know that my mother arrived. I was quickly told that my mother would need to take a bus or taxi to [redacted] Airport 37 miles away if she wanted to pick up the CT Limo shuttle to [redacted], CT. I quickly told the dispatcher that my mother does not speak English well and would not know how to make her way to [redacted] and that the service I paid for was for a shuttle from [redacted] to [redacted], CT, not from [redacted] to [redacted], CT (which would be a breach of contract). The representative from CT Limo said they would call me back. Approximately 15 minutes later, the representative called me back and said they would be in [redacted] to pick up my mother between 3pm and 3:30 pm. The shuttle never showed up so my wife, [redacted], called the representative (from Florida) and was told that they would not be there until 5pm. Again, my wife was told that if my mother would have gotten to [redacted], she would have been able to get the shuttle. Again, the new dispatcher was told that our service we paid for was from [redacted] to [redacted], not [redacted]. The driver (whom my mother said was the only pleasant person throughout this ordeal) finally arrived at 5pm and my mother made it to [redacted], CT at 7:30 pm (almost 7 hours after landing in [redacted]). Throughout the 7 hours at the airport, my mother had not left the Ground Transportation area in fear that she would miss the driver (since we were originally told the driver would be there between 3pm and 3:30 pm.).

Because of this poor service and the attempt to breach contract terms by trying to force my mother, a non-English speaker, to take a taxi or bus to [redacted] 37 miles away from [redacted], I am putting forth this complaint. The trip from [redacted] to [redacted], CT is approximately 1 hour and 15 minutes. If we had known that the service at CT Limo was so horrible, we would have made other arrangements or taken another service to get my mother to [redacted], CT rather than sit in the airport for over 5 hours.Desired Settlement: Refund the ticket or a portion of the ticket for not completing the services in a timely manner.

Review: On 02/10/2014 I made and paid for a round trip reservation from [redacted] to [redacted] Airport ([redacted] pickup 02/16/2014) and returning from [redacted] to [redacted] (drop off 02/22/2014). The van was 45 minutes late picking me up in [redacted] to go to the airport. When I arrived back in [redacted] on 02/22/2014, the Ground Transportation people told me there would be a two and a half wait for my van to take me back to [redacted]. I made other arrangements to get home. It took two days of calling CT Limo before I finally got someone to talk to. The roundtrip ticket was $125.00, but they said they could only refund $57.00 instead of the $62.50, which was half the paid fare. When I questioned the employee about the amount, I was told that the $57.00 was all they were alloed to refund.Desired Settlement: I believe I deserve the full refund. I paid the full amount in good faith, expecting good service. The manager and the person who handles complaints would not talk to me, and had a telephone reservationist tell me about the refund. That is extremely poor customer service.

Business

Response:

I spoke to Mrs. [redacted] and I told her Conn Limo will refund her the $12.50 .It should have been a part of the original refund .All refunds will take place over the next 2 weeks.

Review: Customer service does not help locate the switched luggage even though they have all the information on 6 passengers on that specific shuttle.

May 8th, 2013 at around 6:00 am my luggage was given to one of passengers near [redacted] terminal at JFK airport NYC. I was last to be dropped off at [redacted]. The CT Limo driver dropped me and the bag and left in hurry. I returned the bag to Baggage terminal who informed the driver to pick up the wrong bag incidentally this bag in sitting now at CT Limo terminal in Bridgeport.

The [redacted] in my luggage traced my bag for a minute, being moved on May 18th at 2:49PM around [redacted] Terminal.

All I asked customer service is to contact 5 people for the lost luggage but just got rude reply and no help.Desired Settlement: I need my luggage back.

in case they cannot find it then the refund for all the items in the suitcase and a letter of apology.

Business

Response:

Business Response /* (1000, 5, 2013/06/06) */

Dear Ms. [redacted]

We have received your request for information regarding the subject claim and appreciate the opportunity to respond. As a company, we strive to maintain high standards in providing excellent customer service; therefore, we are always disappointed when we receive a complaint such as Ms. [redacted]'s.

Please be certain that we have made every effort to find her bag and she has been apologized to repeatedly by our agents. It has been explained more than several times that we have fully investigated her report however, we cannot be responsible for the actions of another passenger that may have taken her bag by mistake. Since some of the passengers traveled abroad therefore the person that may have mistakenly taken her bag may have not returned yet and we are holding an extra bag that was left over and turned in by Ms. [redacted] in hopes that the other passenger will return from abroad and turn in her bag. If and when this happens (which we still are hoping it will happen), she will be contacted as soon as possible. Some of our customers that travel abroad can be away for a long period of time; up to a year on some cases if they are studying or temporarily working abroad.

We emphasize with her situation however, our luggage policies are fully disclosed online and was accepted when she processed her reservation online (keep in mind that we do not check-in bags and drivers only open the luggage compartment and passengers identify their own belongings):

Connecticut Limousine, LLC. allows (2) pieces of checked baggage and (1) carry-on piece for each passenger. The maximum weight is (60) pounds each and the maximum size is (62) inches (length plus width plus height) for each checked bag. The maximum size for a carry-on is (45) inches (length plus width plus height). Children up to the age of 10 are allowed to take (1) checked bag and (1) carry-on with the same restrictions as above. Baggage in excess of (60) pounds will not be accepted for transportation unless the passenger can provide additional help in the loading and unloading of the baggage with the driver. Please contact our reservations department if you are transporting unusual objects including but not limited to large boxes, bicycles, surfboards, golf bags, skis or any other items which do not fit into standard luggage. These items may be accepted in LIEU of a checked piece of baggage but you must contact our reservation department before booking your reservation. When departing the airports, these unusual objects may be subject to availability only. We reserve the right to refuse boarding to passengers who have not advised our reservation department of any unusual objects as referenced above prior to their reservation. Additional charges of $15.00 per bag may apply for extra luggage. Customers must carry on high value items including but not limited to jewelry, laptop computers, cameras and camcorders. Customer hereby indemnifies and holds harmless Connecticut Limousine, LLC, its agents, employees and representatives from and for any and all claims relating to lost/damaged luggage and personal property.

Once again, on behalf of Connecticut Limousine, I apologize for any inconvenience she experienced and hope this incident will not deter her from considering Connecticut Limousine for her future travel needs. Given the privilege of serving Ms. [redacted] again, we are confident that we can provide her with a more rewarding travel experience.

Consumer Response /* (3000, 7, 2013/06/10) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not accept the settlement.

The driver of the limo gets the bag out and and puts it on the curb. It is difficult for other passengers inside the limo to see what bags go out. A wrong bag was given to wrong customer. The driver memorizes what bags to give to whom.

[redacted] in my bag traced (as noted in my report I can fax if you need proof) on 18th May around 2:49PM this bag was moved I presume that passenger took the CT limo back. They can find out which passenger out of the 6 took this Limo back. Also this passenger might be from New Haven or Bridgeport. You can get these names and give to police

(police report has been filed in NY).

Business Response /* (4000, 9, 2013/06/11) */

Dear Ms. [redacted]

Again, we have received your request for information regarding the subject claim and appreciate the opportunity to respond.

As stated in our prior response, it is clearly stated online that the customer must carry on high value items and the customer hereby indemnifies and holds harmless Connecticut Limousine, LLC, its agents, employees and representatives from and for any and all claims relating to lost/damaged luggage and personal property.

Once again, we apologize for the inconvenience she recently experienced and are disappointed that all of our efforts to assist her for this occurrence were not to her satisfaction; however as stated in our prior response, our luggage policies were fully disclosed online and were accepted when she processed her reservation herself online.

Connecticut Limousine transports luggage as an accommodation to our customers. We are not responsible for lost luggage and cannot be liable for luggage to which other passengers [redacted] access. Customers are ultimately responsible for their own luggage.

Review: I had made a reservation for them to take me to [redacted] Airport and they ended up cancelling on me at the last minute because the driver was sick and they told me they would Give me a full refund. It's been almost a month and I still haven't received anything yet. I have called them several times and I have left plenty of messages and nobody has returned my call. It is getting really frustrating because their service is disgusting. I almost missed my flight thanks to them.Desired Settlement: I would like my full refund of 132.00 like they told me they would refund me. They better be glad that I am not charging them extra for all the trouble that I went finding another way to get to the airport. And for almost missing my flight as well.

Review: We hired a bus from CT Limo to take a group of 12 to [redacted] airport from [redacted]. That trip should take just over an hour according to google maps. We scheduled the bus to arrive over 3 hours before the flight, giving us just about 2 hours of wiggle room for security at the airport and other mishaps. Well with all our planning ahead we didn't count on CT Limo taking our 1 hour trip and turning into an all day affair.The bus driver arrived on time and was courteous and helped us all with our bags. We boarded promptly and were on our way within minutes of his arrival. 25 minutes into the journey we began to smell something burning and the driver found a safe spot to pull over on I-95s. We unloaded and asked the driver what the next step was. He promptly called his supervisor and was told basically to wait and he would send something out when it was available. We trusted in the limo service to take care of the problem so we waited about 30 minutes on the side of the highway before we began to get antsy. We called CT Limo's customer service line and my personal conversation with them went exactly as follows:Customer Service: "Hello"Me: "Hello, I am part of a group riding a bus from CT Limo headed to [redacted]. We have broken down at exit ___ and need you to send another bus to pick us up. "Customer Service: "Oh, well we don't have anyone available."Me: "Well then what are you going to do for us?"Customer Service: "We can't do anything."Me: "So we're just stranded here?"Customer Service: "Sorry I can't help."And they hung up. So that was when we began to realize that the CT Limo logo basically meant nothing in terms of customer service or of even completing the job they are paid to do.We asked the bus driver to call and see when another bus would be there to get us and he said he didn't know for sure but called back to find out. The supervisor said he would send 2 vans and a mechanic and we could either get in the vans if they arrived first, or wait until the mechanic fixed the bus. So now at almost an hour into the trip, and 30 minutes after breaking down, help was finally on the way.At somewhere around 2 hours into the trip the mechanic arrived and began tinkering with the bus, and about 15 minutes after the mechanic arrived 1 van pulled up. The van driver had no knowledge of a second van, so we just played it safe and piled into the one van. Now, we had paid to be taken to the airport in a bus, which ran us $375 per way. A van costs $200 per way. We called the company, which I began to wonder if I could even call it at this point, and demanded that the difference at least be refunded for our troubles (at this point our troubles were mainly packing 12 people into a 10 person van, without a bathroom which we would have certainly benefited from, and which the bus had.) Then we hit the traffic. Now the traffic I can't blame on CT Limo obviously, but at this point our flight was supposed to leave in 10 minutes and even without traffic we were 30 minutes away. So, needless to say, we all missed our flights.At this point CT Limo had failed to pick us up in a properly maintained bus, failed to have sufficient back up transportation in case of an issue, failed to get us to our destination on time regardless of traffic, and failed to provide us with a vehicle large enough for our group, which we paid for. They also offered no help via the customer service line, and refused to make any financial compensation for any of their failures. They told us in no uncertain terms that it was "too bad" and that we could do nothing about it. In the end only 3 of us even got to our destination on the correct day, the rest of our party arrived by 6:00pm the next night, leaving them paying for a room for 36 hours they weren't in. Everyone had to pay to reschedule their flight, most paid $50, some paid for an entirely new flight. CT Limo's service ended up costing our group of 12 not only in excess of $1000, but cost all of us to miss out on an enjoyable weekend that was supposed to be a celebration and honoring of a good friend. Most of us missed more than 24 hours, spent at the airport, others paid entirely more money than they should have. All of this at the fault of Connecticut Limo, and with no compensation or compassion of any kind.Desired Settlement: I expect a complete reimbursement for the bus ride to the airport, as we did not use a bus for half the trip, were charged for fuel for a bus which would be more than a van, paid a parking fee when we were simply dropped off and picked up with no wait on their part, and were forced to pay for flight transfers and new flights because of the failures of CT Limo. I also expect some compensation for the flights and flight transfers themselves, a cost we incurred solely because of CT Limo.

Review: We purchased round trip transportation on Ct Limo from Hartford to JFK for September 12 and September 21 2014. The limo was supposed to pick us up at 3:30 PM on September 12. At 3:45 PM, I called CT Limo as they had not yet arrived. I was told that the van would not be coming due to a mechanical issue and that there were no other vans available. There were a total of 4 people waiting for the van, all of which were scheduled on international flights. I requested that CT Limo provide alternate transportation, such as a taxi to get us to JFK, but they responded that they would not do that. To add insult to injury, they did not even have the common courtesy or savvy to contact us that they were not going to deliver as promised. We all had to scramble to obtain alternate transportation and we ultimately ended up driving ourselves to JFK. We ended up taking an additional passenger with us, as she was from outside the US, was unfamiliar with CT and NY, and did not have her own car available to drive to JFK. The reservation was made under my travel partner's name - [redacted]. She has been in contact with CT Limo, and as of Thursday, has yet to receive a satisfactory response from them. I have used CT Limo's services for over 10 years now. Based on their flippant attitude, and this recent horrible experience, I will never use their services again. I will also be sure to share my negative experience with anyone seeking transportation to JFK.

Review: On Feb. 6, 2014 I called Connecticut Limousine and asked that a car pick my husband and me up at a hotel in [redacted], the [redacted], [redacted] as we planned to go from our home in ** to [redacted] via train, and then, via limo, to the [redacted]., in [redacted] for a family wedding near [redacted]. Within a couple of days, we decided it would be easier and less costly to fly from **, rent a car at [redacted], and drive to [redacted]. I immediately telephoned CT limo to cancel and spoke to a woman who identified herself as Rachael W[redacted]. I requested e-mail confirmation of our cancellation that day, and every month from Feb. thereafter. I never received anything from CT limo. I was charged $255 when I booked and the money was never refunded. The charge is on my [redacted] card. I want a refund. I think the Revdex.com should warn other customers who are less able to deal with bad companies to avoid this one. The Q # on my reservationform is [redacted]. I can provide proof that we flew non-stop from ** to [redacted] and rented an [redacted] Car there. The form I have says one can cancel without a charge less than 36 hours prior to departure. I can show that the date of making airline reservations and renting a car was in February -- four months ahead of time.Desired Settlement: I want $255 refunded to me. I don't dare put my c.c. info here -- too much hacking -- but a check would work: [redacted] 20016. Thank you.

Review: 1.On Saturday May 24 2014, in the afternoon, I made a reservation with Connecticut Limo for their airport shuttle--for Sunday May 25 2014. As I was staying in [redacted] with my sister and her family, and since I had a flight that boarded at 8:00 AM and was scheduled to depart at 8:30 AM, and since the shuttle took just under an hour to get to the airport, I booked the 6:25 AM shuttle which picked up from the [redacted] and dropped off at the [redacted] Airport in [redacted] at 7:15 AM. This would leave me a little time to check in and make it to my gate before boarding.2.I arrived at 6:10 AM at the [redacted].3.I called Connecticut Limo approximately 6:15 AM to make sure that I was in the right place, and was told that I was. I was not informed that there were problems with the shuttle, or that it would be late.4.The shuttle did not arrive at 6:25 AM.5.I waited 10 minutes after the scheduled pick up time, and then called Connecticut Limo about 6:35 AM to see if the shuttle would arrive soon. I was told that the van would be there within 20 minutes. Once again they did not tell me what the problem was, not did they tell me that the shuttle might not be there in 20 minutes.6. No van arrived within 20 minutes, and no explanation was given as to why not. No calls were made to me to apologize, or to inform me that I may need to make other plans. 7.At 6:55 AM, and no shuttle in sight, and knowing that the shuttle took 55 minutes to get to the airport, I became concerned that I would miss my plane and so I called Connecticut Limo to see if the shuttle's arrival was imminent. I was informed that MAYBE the van would be there within the next half hour. I knew that to make the 8:00 AM boarding time I would need to leave around 7AM and since CT Limo could not guarantee that they could be there by 7AM I had to find an alternative way to the airport if I was to make my flight.8.I decided to call my sister to have her take me to [redacted]. She arrived at around 7:15 and we arrived at the airport about 7:45 AM.9.At 7:01 AM I called Connecticut Limo back and told the dispatcher that I was canceling the order and would make other arrangements. 10.At 7:44 AM, as my sister and I were arriving at [redacted], I got a call from the CT Limo driver, who had just gotten to the [redacted], asking where I was.11.So the pickup with CT Limo, which I had scheduled for 6:25 AM to get me to the airport by 7:15 AM, did not arrive at the [redacted] until approximately 7:40 AM, an hour and 15 minutes late, and 15 minutes before my flight would board, 45 minutes before it was scheduled to take off. 12.As it was, by leaving at 7:15 AM with my sister, I arrived at my gate 5 minutes before they started to board. If I would have continued to wait for the Connecticut Limo shuttle, I would have missed my plane.13.At no time did Connecticut Limo ever contact me or otherwise inform me that there were difficulties, or notify me that I should find other arrangements, once they found that they could not fulfill their obligations. I am not sure what the problem was but forthrightness in this matter would have been preferable to silence. 14. In the week after I got back to **, (May 16-30), I called CT Limo on 5-6 occasions. I was informed by the operators that I needed to speak to [redacted] (? her last name I am not sure of). As She never answered the phone, I left at 2-3 voice messages for her to call me back. I was never called back. 15. On May 27 or 28 I sent a fax to the CT Limo, to the attention of [redacted], detailing what I have detailed above. I was never contacted back concerning the matter.16. On June 12 or 13 I called back, explained the situation to the operator who answered the phone and she gave me another person with whom to leave a message with and whose name I do not recall. So I left a message with her, and also have recieved to call or email back.17. On June 17 I called again, explained to the operator who answered the phone the situation, and how I was not being called back. She said that she would leave a message with [redacted], and then later that [redacted] would review my case and get back to me. As of 10AM on June 18, I have not heard back.18. Also in the conversation of June 17 with CT Limo, I asked if there was anyone higher up that [redacted] that I could talk to, and she said no, there was not.19. What I seek from CT Limo is a refund for a service that I paid for and for which they did not deliver.20. I must say that I have never experienced a company so unconcerned with customer service. I have used them a few times in the past 2 decades, but certainly have no desire to use them again.Desired Settlement: I seek a total refund.

Consumer

Response:

From: [redacted]

Sent: Tuesday, July 22, 2014 2:07 PM

To: [email protected]

Subject: new info Regarding Complaint #[redacted]

Dear Courtney,

“If the company responded to you directly due to Revdex.com intervention, we ask that you notify us immediately so we may record an accurate disposition of your case.”

(I was not sure what your email was so I called CT Revdex.com and was able to get your email address-- as I wanted to send an update as to this complaint).

I received a call on July 17th at 11:31 AM from CT Limo, (though I did not get the name of the caller).

The caller told me that CT Limo would issue me a refund, as well as give me a free ride good for the next year, if I care to use it (which I do not). I checked my bank statement and did see that the refund was posted.

I had also filed a complaint through the CT Consumer Protection Agency as well, and I think that CT Limo was prompted to respond after being contacted by both the CT Revdex.com and CPA. I say this because, though the caller was nice on the phone and did issue the refund, she still never gave an answer as to what the problem was, --I really don’t believe that I would have gotten my refund were if not for the actions of you the CT Revdex.com and CT CPA.

I appreciate your actions in this regard.

It is great that such agencies exist and are a force.

Thanks again,

Review: 1. On August 23, 2014 upon my family's arrival at [redacted]nternational Airport, this carrier failed to comply with a reservation agreement (reservation 47249) in a timely manner. After following the prescribed procedure for summoning our pickup, we were told the driver would be there within a few minutes. After waiting a half hour, we enlisted the help of the airport's Welcome Center staff who told us the driver waited for us and when we didn't come out, he picked up a van full of walk-ons. We found out that the driver was at the wrong terminal. We said we had a reservation and were expecting to be picked up since we had already paid for the two-way transportation to New Haven. After close to 2 hours, and multiple phone calls to the driver, the driver appeared and took us to our destination. The last thing any traveler wants after a late-night transatlantic flight, is to be stressed out by what was beginning to sound like we were going to be stranded in NY.

2. I received no response to my email - sent via the company's web email system within days of our return to the US. And I received no response to my repeated attempts to talk with CT Limo personnel on the phone about this unfortunate occurrence - for which we paid more than $200. Dates that I tried to connect include but are not limited to September 2, 8, 16. A [redacted] answered and directed me to a [redacted] who never returned my calls. In my last call on 9.16. 2014 at 9:06a, I mentioned in a voice mail message that I would be filing a complaint with the Revdex.com if I didn't hear back from them.Desired Settlement: The business has a responsibility to treat us with the care and respect any customer paying for a service should receive. They promise to provide a service that is meant to make traveling easier and more convenient than doing it yourself. When they do the exact opposite, i.e., cause delay, stress, discomfort and disruption to long-standing plans, they need to know that it's not ok and should be held accountable. Adding insult to injury, they then refuse to talk to me making me feel like our satisfaction is secondary because we already paid for the service in advance.

Review: Reserved a bus for 12 of us from [redacted] to [redacted] Airport. It broke down on the highway in [redacted] about 30 minutes from airport. Driver was not concerned with getting us another van or bus to come get us, he was worried about a mechanic. We had to call customer service who said "there's no one available to pick you up so I'm sorry". After calling multiple times and demanding help they sent a van all the way back from [redacted]. Took almost 2 hours from breaking down to getting picked up when we were only 40-45 minutes away. We missed our flight, had to pay for and split up into 4 different flights the next day with connecting flights and also purchase a hotel room in [redacted]. We called from the airport to ask if we would be reimburse for our flights or at least the ride. A rep claimed that none of the three managers were in that day - impossible. Worst traveling experience of my life. Missed a full day in [redacted] and paid for a night in an apartment I didn't get to use. We were charged fuel for a bus when we took a van and for parking when were just getting dropped off. They did not provide the service we paid for and will not refund our money.Desired Settlement: FULL refund and reimbursement of our extra flights and hotel expenses.

Review: I called CT Limo to make a reservation to take the shuttle from [redacted] to [redacted] few days prior to the flight. I was advised that there is no need to make a reservation as long as I catch the last shuttle which leaves [redacted] at midnight. As soon as my flight landed at 11, I called and [redacted] the customer service rep told me that the driver will be there around midnight and asked me to wait. I called few minutes before midnight and she asked me to sit tight and wait for the driver who is on his way from [redacted] where he picked up few people. I called again after 10 minutes and [redacted]h seemed to be bugged by my phone calls and kept asking me to wait till the driver shows up. I waited for another 20 minutes and called again, only for her to tell me that she is sorry the driver quit on the spot (which is a lie) and I am going to have to take a cab. I ended up taking a cab which cost me a fortune. I called Monday morning to report this issue to a supervisor and see if I can at least get a refund for the trip I took to the airport a week earlier. I left [redacted] (the supervisor) 4 voice messages and another voice message to [redacted] ([redacted] manager). I was not able to get hold of [redacted] and [redacted] until today Wednesday 6/18/14. [redacted] mentioned that [redacted] the customer service rep is new and she will talk to her about the incident; both [redacted] and [redacted] also thought that the driver quit on the spot is just an excuse. [redacted] said that she wouldn't be able to refund the cab money and she is not able to do anything since I did not make a reservation. I mentioned to her twice that I tried to make one and the rep told me that there is no need for it, [redacted] acknowledged that this is correct, a reservation is not required to take the shuttle from the airport but at the same time since I did not have one, she can't do anything. I insisted on getting reimbursed for the trip from [redacted] to [redacted], only for her to raise her voice and question me if I get it. She said she can only apologize and offer me a complementary ride.Desired Settlement: I'd like to get reimbursed for the cab ride from [redacted] to [redacted] $115. [redacted] kept saying that it is not her problem that I had to take a cab and kept saying that if I had made a reservation from the airport to [redacted] she could have maybe applied a refund for the trip back. I kept saying that I tried to make a reservation and I was advised that a reservation wasn't needed. I waited in the airport close to 2 hours for nothing, I could have taken a bus or cab to grand central but it was too late

Review: RE: CT LIMO RES # [redacted]. I REPORTED FOR MY 6:00 AM DEPARTURE FROM [redacted], ON 7.07.14 AND THE LIMO DID NOT SHOW. I CALLED CT LIMO,BUT WAS NEVER CONNECTED TO ANYONE AND REMAINED ON HOLD FOR 40 INCREASINGLY FRANTIC MIN. I ASKED PPL IN [redacted] STATION IF I WAS IN THE RIGHT PLACE FOR PICK UP AND WAS TOLD YES. AT 6:40 THE LIMO ARRIVED. THE DRIVER OFFERED NO EXPLANATION, NOR APOLOGY, DID NOT HANDLE MY BAG WHICH I LOADED MYSELF AND WAS SURLY. I ASKED WHY HE WAS 40 MIN LATE ? HIS REPLY: "I DO WHAT THE BOSS TELLS ME." I CHOSE 6 AM LIMO BECAUSE: IT WAS MONDAY AFTER A 3-DAY 4TH OF JULY HOLIDAY WEEKEND; LANE CLOSURES ON THE WHITESTONE BRIDGE; AND T LONG SECURITY SCREENING WHICH SERVICES MULTIPLE AIRLINES. THE LIMO WAS ORIGINALLY SCHEDULED TO ARRIVE LGA AT 7:10. IMPOSSIBLE NOW. FROM [redacted], THE VOLUME OF MORNING COMMUTE TRAFFIC INCREASED, AND WE STOPPED AT THE [redacted]. THE DRIVER SPOKE TO THE DISPATCHER VIA THE RADIO, AND WAS INSTRUCTED TO WAIT 30 MIN FOR A PASSENGER PICKUP. I DEMAND TO KNOW WHAT HAPPENED TO THE SCHEDULE ? THE DRIVER GAVE THE SAME RESPONSE AND PROCEEDED TO PARK THE LIMO IN THE HOLDING AREA AT THE HYATT. [MY FLIGHT WAS SCHEDULED TO DEPART 8:55 AM & I REALIZE I'M MOST LIKELY GOING TO MISS IT]. I EXITED THE VAN, UNLOADED MY OWN BAG, AND THE HOTEL CALLED A TAXI TO TAKE ME TO LGA. FARE + TIP $ 187.00 [HUGE UNPLANNED EXPENSE FOR ME, BUT CERTAINLY LESS THAN ANOTHER AIR FARE, AND RENTAL CAR].[I MADE THE FLIGHT]. I CALLED CT LIMO CUSTOMER SVS FROM MY DESTINATION TO REPORT THE INCIDENT. NO PROTOCOL OR CONCERN WAS OFFERED. WHEN I STATED I WANTED A REFUND-- 'NO REFUNDS.'ON MY RETURN 7.23.14, I BOARDED CT LIMO FR LGA TO [redacted]. FIRST STOP--WHITE PLAINS, NY. UNSCHEDULED, OFF-LINE. STOP. PASSENGERS NOT TOLD. 35 MIN OUT OF THE WAY.Desired Settlement: I PAID FOR SCHEDULED, ROUND TRIP TRANSPORTATION ON CT LIMO [$ 122.]SINCE THE DRIVER WAS 40 MIN LATE IN PICK UP AND THEN WAITED 30 MIN FOR AN ADD'L PASSENGER, I SEEK 50% REFUND.SINCE AN UNSCHEDULED DROP OFF AT AN UNSERVICED LOCATION OCCURRED AND NO CONSENT WAS GIVEN, I SEEK 50% REFUND.I SEEK REIMBURSEMENT OF $ 187. FOR TAXI FARE TO LGA.REFUND: $ 61.REIMBURSEMENT: $ 187. TOTAL: $ 248.

Review: On Sat, 10/11, my son, [redacted] purchased a ticket (on CT Limo for shuttle service on Sun 10/12. He was charged $92 to get from Milford ([redacted] pickup at 11:15a.m. to Newark Airport @ 2pm, a comfortable 2 hours before his scheduled flight @ 4pm. The first driver showed up and then his car wouldn't start so CT-Limo sent a van with a new driver. That driver said he would absolutely get him to the Newark airport on-time. I then received a phone call from my son WHO HAD BEEN DROPPED OFF AT LAGUARDIA Airport in New York and the CT-Limo driver bought him 2 bus tickets to get first to NYC and then from NYC to Newark Airport. There was no way my son would get the Newark Airport in time to make his flight so he took a cab which cost $110. The cab got him to the airport on time. He wrote an email & I called CT Limo supervisor [redacted]) who has not responded to either the email or the phone call.Desired Settlement: Refund of $202 ($92 payment to CT-Limo + $110 payment to Cab Driver) and a written apology.

Review: I called this company on October 21, 2013 and made a paid reservation for airport transportation from BDL airport to [redacted] on October 25, 2013. At the time of my reservation I told them that I would be arriving at 1:30pm to the airport. They did not give me a specific reservation time for the shuttle but told me to call the service when I arrived at the airport. When I arrive at the airport as planned, I called them and they told me that the shuttle would be leaving at 2pm and that my spot was reserved. When I met the driver at the airport, I saw that he was driving a sedan, which could hold a maximum of 4 passengers. However, he was scheduled to transport 5 passengers, one of whom had just scheduled his trip minutes ago and had not paid. When no one would agree to take the next shuttle which would be at 4pm, I ended up traveling for 1.5 hours on the driver's arm rest between the driver and the passenger in the front seat without a seat belt in danger of being expelled from the vehicle in the event of a collision. When I called the customer service and complained asking for my money back, they told me that they would not do anything because I had used the service. When I told them that I used the service because I had no alternate plans that could transport me to [redacted] by 4pm, and they should not have accepted the passenger who had not paid for his trip, they still insisted that I should not have used the service. Customer service told me that they would call me back but they never did.Desired Settlement: I paid $94 for round trip. I would like half of this money back as refund for the trip from BDL to [redacted].

Business

Response:

Dear [redacted] ,

I apologize for the inconvenience that this may have caused you. I decided after gathering information from all parties concerned, that we will offer you the $47.00 refund. We try to keep our customers happy and we would appreciate continuing to have you as a customer. This was a very odd and unusual circumstance. I am sorry I was not able to get back to you in a timely manner and do apologize once again for any inconvenience caused. I hope you are satisfied with the conclusion of this matter. If you would wish to speak to me further, you can reach me at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

DC

Review: [redacted]

I am rejecting this response because: This regarding my previous complaint #[redacted], which I submitted on 11/3/2013 and the company agreed to give me a refund in the amount of $47.00 on 11/13/2013. However to this date I have not received my refund.

Sincerely,

Business

Response:

As far as the above complaint [redacted] will be refunding the customer $47.00. I will contact them when [redacted] returns

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Would the business please give me their contact information so that I can get my refund? Last time they agreed to give me a refund, they never did and I still waiting for it.

Sincerely,

Review: This business is atrocious. They care nothing about the consumer because basically they are a monopoly in **.

I called them from my origin [redacted], to make a reservation at [redacted] for a pick up. Due unexpected family issues I needed to get to [redacted] to which I had no problem paying for. The price I was told was $110 dollars.

However I was told that I would have to make this reservation once I got to [redacted] with the welcome center.

I go to the welcome center request same and am told this can't be done. No explanation nothing.

This was 6:45 pm. I was told that the driver would be there in about 45 minutes and the best I could do was get to Hartford. I took what I could get and figured I could catch the [redacted] express bus costing about $3.00 after much research on my phone.

Well of course the driver does not arrive until after 9:00 pm close to 3 hours after I was expecting to leave. While waiting the customer service gentleman realized I was waiting an extremely long time and took initiative to follow up with CT Limo and his supervisors that the time was getting ridiculous. Apparently supervisors talked to each other and the customer service gentleman in [redacted] informed me to call a "[redacted]" between the hours of 9-5 the next day and they would "comp" me because of the wait.

Of course by the time I get to [redacted] my public transportation option was done for the day, so $3.00 trip was out. On to a taxi to get to [redacted] at the cost of $45 dollars.

I called "[redacted]" the next day as advised and she had no rational explanation and she would do nothing about this: "Sorry nothing I can do."

The company is terrible with customer service - always. It has always been an issue with them no matter when I use them.Desired Settlement: I should be comped for this useless service that cost me more money and time than it is worth. I was told I would be comped and the company says no.