Connecticut Reconstruction Services

Here it is:I am the owner of Connecticut Reconstruction Services We are a restoration contractor which means we focus on insured work following a structural disaster, as with a pipe burst or fire We did well over jobs last year, ranging in size from a few thousand dollars to well into six figures We take all complaints about our work and conduct very seriously We respond quickly, professionally and with a bias that we are in the wrong.In the case of [redacted] , we have communicated throughout the restoration of her home The assertions in her complaint are unfounded.The construction portion of the job was completed in late July On August 12, we met with [redacted] to discuss punch-list items On August and 18, we completed the punch list items.On September we receive a text from [redacted] saying the punch list was not completed The items mentioned in the text are not the items from the walkthroughWe responded the same day asking for a convenient date to return and asking her to send the complete punch list We did not receive a response.From September 28-October we left several messages asking for dates to return On October we sent [redacted] a text asking when our crew could return to address any outstanding concerns.On October we received a text accusing our crews of stealing from [redacted] and stating we have not completed the punch list We responded the same day with text and voice mail requesting dates to address outstanding issues.On November we texted [redacted] She replied she had sent dates two weeks prior None of our employees emails or message systems reflect any such communication We told her this via text and received no response.On November we received a text saying we had not reimbursed [redacted] for items she purchased We left voice mail requesting receipts and dates for finishing punch list She replied that she had given a previously employed production manager the receipts.December 1-we left a several voice mail messages requesting the receipts and dates to complete punch list concernsDecember 30, we receive a text state "see you in court" We replied with voicemail requesting punch list and dates January 18, 2016, we received a list of items purchased by [redacted] We cut a check the next day and sent it via certified mail, receipt requested We received confirmation the check was delivered On April we left a message the check was not cashed Thank you for your further consideration, Allen Allen R [redacted] President

Here it is:I am the owner of Connecticut Reconstruction Services.  We are a restoration contractor which means we focus on insured work following a structural disaster, as with a pipe burst or fire.   We did well over 100 jobs last year, ranging in size from a few thousand...

dollars to well into six figures.   We take all complaints about our work and conduct very seriously.  We respond quickly, professionally and with a bias that we are in the wrong.In the case of [redacted], we have communicated throughout the restoration of her home.  The assertions in her complaint are unfounded.The construction portion of the job was completed in late July 2015.  On August 12, we met with [redacted] to discuss punch-list items.  On August 17 and 18, we completed the punch list items.On September 21 we receive a text from [redacted] saying the punch list was not completed.  The items mentioned in the text are not the items from the walkthrough. We responded the same day  asking for a convenient date to return and asking her to send the complete punch list.  We did not receive a response.From September 28-October 7 we left several messages asking for dates to return.  On October 7 we sent [redacted] a text asking when our crew could return to address any outstanding concerns.On October 21 we received a text accusing our crews of stealing from [redacted] and stating we have not completed the punch list.  We responded the same day with text and voice mail requesting dates to address outstanding issues.On November 20 we texted [redacted].  She replied she had sent dates two weeks prior.  None of our employees emails or message systems reflect any such communication.   We told her this via text and received no response.On November 25 we received a text saying we had not reimbursed [redacted] for items she purchased.  We left voice mail requesting receipts and dates for finishing punch list.   She replied that she had given a previously employed production manager the receipts.December 1-11 we left a several voice mail messages requesting the receipts and dates to complete punch list concerns. December 30, we receive a text state "see you in court".  We replied with voicemail requesting punch list and dates.   January 18, 2016, we received a list of items purchased by [redacted].  We cut a check the next day and sent it via certified mail, receipt requested.  We received confirmation the check was delivered.  On April 4 we left a message the check was not cashed.  Thank you for your further consideration, Allen         Allen R[redacted]            President

Review: My insurance Company recommended these people to repair my home after a fire gutted it. They have not finished the job and will not respond to my pleas to do so. I have also requested reimbursement for items I was asked to purchase and was told they would reimburse me for and the manager refuses to respond or pay for items I gave him receipts for. Additionally, they have what items that survived the fire in storage. But, I have not had a return call or any effort to complete this job, reimburse me for items paid for to replace items lost due to the fire, and they still have my belongings.Desired Settlement: I would like to be reimbursed for items they toldme to purchase: A bathtub, lighting, sinks, appliances. I would like a completed itemized bill. Moreover, I would like the job completed. The floor that was poorly installed was not fixed. Squeeks and badly damaged wood is still not repaired. unpained walls and windows that require replacement. A poorly functioning bathroom fan that I told them about needs fixing, They left a laundry list of items on my counter to be completed and it still is not.