Connecticut's Own Volvo

To Whom it May Concern, This is a response to the complaint of [redacted] The termination fee is clearly printed in the diclosure boxes on the front of his lease agreement with [redacted] *** The fee is assessed on all termination leases and it is a fee that is paid directly to [redacted] ***Mr [redacted] was not given a bill from Connecticut's Own Volvo in this matter The fee is not a dealership feeMr [redacted] leased his car through [redacted] ***, and I am sure the bill he is disputing is from them I would also say that on his contract the amount of the termination fee is $395, not $He should only have been billed by [redacted] for $ Connecticut's Own Volvo receives no portion of the termination feeand during the lease Connecticut's Own Volvo has no ownership stake in the vehicle Connecticut's Own Volvo does feel we have any financial obligation to reimburse Mr [redacted] for the termination fee As documentation, I am including a blank contrat from [redacted] and the copy of an executed contract showing the termination fee clearly printed Thank you for your time [redacted] Sales Manager Connecticut's Own Volvo ###-###-####

Complaint Information: valign="top"> I AM SORRY MY STAFF WASENT ABLE TO HELP MS [redacted] IN MY ABSENCEHOWEVER MS [redacted] ON HER CONTRACT FOR THESE SERVICES WAS PROVIDED ALL THE NECESSARY PHONE NUMBER TO FILE A CLAIMSO IN THE SPIRT OF GOOD BUSINESS PLEASE HAVE THE CUSTOMER CALL THE DEALERSHIP AND ASK FOR [redacted] AND I WILL PERSONALLY HANDLE THIS ISSUE SINCERELY, [redacted]

Hi Appreciate the response from CT's Own Volvo The dealership is pointing to [redacted] saying this its in the contract and [redacted] is pointing to the dealership saying that its up to them to explain It certainly was not made clear to me during the sales process that I would have to pay an extra $just to turn the vehicle in at the end of the lease If anything the seller was pretty clear when you are done with the lease you just turn the car in Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hi Appreciate the response from CT's Own Volvo The dealership is pointing to ** *** saying this its in the contract and ** *** is pointing to the dealership saying that its up to them to explain It certainly was not made clear to me during the sales process that I would have to pay an extra $just to turn the vehicle in at the end of the lease If anything the seller was pretty clear when you are done with the lease you just turn the car in.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

From: *** *** *** Sent: Friday, January 02, 1:PMTo: ***
Subject: Fwd: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** This issue has been resolvedThe title is available at the dealership Thank you for your assistance *** *** Sent from my ***

In response to this complaint I am the new Mgr of CT’s OWNI came in and handled the problems that occurredMr*** showed me the problems,I got the insurance involved and straightened out the problemsThe last Mgr dragged his feet , I was here a month and fixed itMr.*** thanked
me for fixing the problems Thank You Angelo D***

In response to this complaint I am the new Mgr of CT’s OWNI came in and handled the problems that occurredMr*** showed me the problems,I got the insurance involved and straightened out the problemsThe last Mgr dragged his feet , I was here a month and fixed it
Mr.*** thanked me for fixing the problems Thank You Angelo D***

Complaint Information:
valign="top"> I AM SORRY MY STAFF WASENT ABLE TO HELP MS *** IN MY ABSENCEHOWEVER MS *** ON HER CONTRACT FOR THESE SERVICES WAS PROVIDED ALL THE NECESSARY PHONE NUMBER TO FILE A CLAIMSO IN THE SPIRT OF GOOD BUSINESS PLEASE HAVE THE CUSTOMER CALL THE DEALERSHIP AND ASK FOR *** AND I WILL PERSONALLY HANDLE THIS ISSUE SINCERELY, *** ***

To Whom it May Concern,
This is a response to the complaint of *** ***
The termination fee is clearly printed in the diclosure boxes
on the front of his lease agreement with * * ***
The fee is assessed on all termination leases and it is a fee that is paid directly to * * ***Mr*** was not given a bill from Connecticut's Own Volvo in this matter
The fee is not a dealership feeMr*** leased his car through * * ***, and I am sure the bill he is disputing is from them
I would also say that on his contract the amount of the termination fee is $395, not $He should only have been billed by * * *** for $
Connecticut's Own Volvo receives no portion of the termination feeand during the lease Connecticut's Own Volvo has no ownership stake in the vehicle
Connecticut's Own Volvo does feel we have any financial obligation to reimburse Mr*** for the termination fee
As documentation, I am including a blank contrat from * * *** and the copy of an executed contract showing the termination fee clearly printed
Thank you for your time
*** ***
Sales Manager
Connecticut's Own Volvo
###-###-####

From: *** *** *** Sent: Wednesday, March 11, 12:PMTo: ***Subject:
Volvo of ***
Just touching base on the complaint I made about a week agoI'm finally getting my car back after weeks and the dealership took $of the total parts needed to start my vehicle with the new keyThey were extremely patient with my situation and handled it to my satisfaction.%