Connections Unlimited

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

After going through our records regarding Mr [redacted] it appears Mr [redacted] signed up for the DIRECTV Choice package, on Oct 23, 2014, with a regular rate of $per month at that time and an additional $per month for one televisionMr [redacted] received initial promotional credits of $per month for twelve months as well as an additional promotional credit of $per month for twelve months bringing his total monthly cost down to $per month for twelve monthsMr [redacted] also received a referral credit of $per month for the first ten months making his monthly bill $per month, plus tax, for the first ten months Mr [redacted] was told at that time to call back to our office and speak to John, his rep, after the first year and we would assist in getting him additional promotional credits applied to his accountHis sales rep John became ill with pneumonia in December and was hospitalized due to complications for approximately two monthsDuring that time Mr [redacted] called into our officeI explained the circumstances regarding John and why he wasn’t returning callsI also informed Mr [redacted] that he didn’t need to wait on John and that I could put him in touch with DIRECTV’s retention department who is responsible for issuing additional creditsMy personal experience in dealing with the retention department is that they are very good at what they doIn some instance I have seen them give customers promotional credits larger than the initial ones they received when they signed upWe don’t have any idea how they determine what the second year discounts will be I do however know that a large part is determined by whether or not you pay your bill on time every month and also whether or not you accept any other promotional discounts prior to thenI made the call to retention for Mr [redacted] and gave them a history of what he had received and what he was looking forI was told that would be fine and to go ahead and bring him on lineOnce I connected Mr [redacted] with retention I got off of the call Mr [redacted] called me back later wanting to know when John would be back as he was not satisfied with the discounts he was givenI informed he we did not have a definitive date for Johns returnI asked him what was wrong with the discounts he was offered and he replied they weren’t low enough for himThat is where the call endedThat was also the last I heard from Mr [redacted] We are a small family owned business that has been in operation since January of During this period we have been either recognized or awarded as a DIRECTV Outstanding Dealer of the Year, DIRECTV dealer of the Year, multiple time recipient of DIRECTV Elite Dealer award and countless othersThe average life span of a satellite television retailer is 18-monthsWe have bucked this trend by being an outstanding dealer and not just through sales volume but through churn maintenance and customer serviceSome of our employees have been with us for over twelve yearsWhile the misunderstanding between Mr [redacted] and my company is unfortunate, and not the norm, we have always done everything within our power to ensure customer satisfaction

I will have a gift card in the amount of $in my office tomorrow, 7/1/2016, for the customerHe can choose to either pick it up or I can send it to him Thank you, Mark b [redacted]

Complaint: [redacted] I am rejecting this response because: This response neglects to mention all the promises made by the salesman John H [redacted] at the beginning of this whole ordeal Mark B [redacted] is the owner of the business from which his salesman, John H [redacted] had made These were verbal promises, of the type included in the attachments (please read) as they give clarity as to exactly what was promised in order to get me to sign up with Directv in the first place I had been using a regular antenna for several years and was not all that intested in a Directv contract MrH [redacted] made me a deal that I could live with after much debate I wished I would have just said no, as much time and effort has been expended just trying to get John H [redacted] and Connections Unlimited to uphold the offer made to me I want all to know that I was lied to, and was forced to make dozens of phone calls to try and rectify the emty promises made by a very disreputable salesman These people honored the first part of the agreement of months after a many, many phone calls and letters of complaints After that period I was thrown to the Directv wolves and made to pay as much as four times the agreed upon price of per month for the remaining months of the deal Sincerely, [redacted]