I am rejecting this response because: Under staffing is no excuse for leaving my tennants out in the cold, and "forgetting" contact me for 2 months. I madenmany attempts to get your side of the story and come to some sort of resolution but, you kept "forgetting". I have a receipt stating that you changed the nipple relief valve. The replacement valve is rated at 150 PSI. The boiler can only handle 15 PSI. There certainly is no excuse for working on the boiler without a license. You're lucky the unit didnt blow up and seriously injure or kill someone especially one of the children. I will be filing a lawsuit for negligence.
Regards,
[redacted]
I am rejecting this response because it's clear from the invoice that they did replace the relief valve. That's why they cut the pipe. Because cutting the pipe allowed them access to the relief valve. The shark bites are to splice the pipe back together. My tenants watched them change the relief valve. After replacing the valve, the techs left. Shortly thereafter, the system over pressurized, and the fitting in the radiator blew out, and spewed hot water damaging the downstairs living room walls from the upstairs. My tenant called John to say there is water everywhere. John returned and shut the system off. After that there were many texts and calls from my tenant which were unanswered. Then I began making calls to Mr. Massaro to check the status of the boiler parts. To which, he said he would call me back, however, I never received a return call. Often, he said he would talk to his technician, but he would never call me back. Due to the uncertainty of the parts, his techs should have left it alone, they should not have pressurized the boiler. I asked Mr. Massaro if he or his employees were certified to work on boiler systems, and he said he didn't know. I asked how he wouldn't know that.Two or three weeks after the incident, it was very cold, and my tenants were without heat. Luckily after that, it has warmed up. I have since made arrangements with Favret to replace the system for a cost of approximately, $7600.00. I am not asking him to pay for the replacement system. I am asking Mr. Massaro, to help make this right by refunding the cost of the initial service, as well as pay for the repairs due to the damage his service caused. His people made the initial error. He should make it right. Repairs are estimated at about $3,000.00. I will provide copies of the repair estimates shortly.
The boiler was leaking due to a releif valve nipple that had a hole in it and the relief valve itself was not leaking. We only replaced the nipple. We know it is a steam boiler because it is marked clearly. We did not replace the releif valve. I repeat we did not replace the releif valve! We were...
advised by the tenant that the boiler was under water last year and that is why it is in poor condition. The problem had to be the relief valve that we did not install or the low water cut off. We advised him that we needed to research parts and then I got busy with air conditioning service calls and forgot to get back with them. IWe are understaffed and can' find any qualified help. Tim Massaro
I am rejecting this response because: Under staffing is no excuse for leaving my tennants out in the cold, and "forgetting" contact me for 2 months. I madenmany attempts to get your side of the story and come to some sort of resolution but, you kept "forgetting". I have a receipt stating that you changed the nipple relief valve. The replacement valve is rated at 150 PSI. The boiler can only handle 15 PSI. There certainly is no excuse for working on the boiler without a license. You're lucky the unit didnt blow up and seriously injure or kill someone especially one of the children. I will be filing a lawsuit for negligence.
Regards,
[redacted]
I am rejecting this response because it's clear from the invoice that they did replace the relief valve. That's why they cut the pipe. Because cutting the pipe allowed them access to the relief valve. The shark bites are to splice the pipe back together. My tenants watched them change the relief valve. After replacing the valve, the techs left. Shortly thereafter, the system over pressurized, and the fitting in the radiator blew out, and spewed hot water damaging the downstairs living room walls from the upstairs. My tenant called John to say there is water everywhere. John returned and shut the system off. After that there were many texts and calls from my tenant which were unanswered. Then I began making calls to Mr. Massaro to check the status of the boiler parts. To which, he said he would call me back, however, I never received a return call. Often, he said he would talk to his technician, but he would never call me back. Due to the uncertainty of the parts, his techs should have left it alone, they should not have pressurized the boiler. I asked Mr. Massaro if he or his employees were certified to work on boiler systems, and he said he didn't know. I asked how he wouldn't know that.Two or three weeks after the incident, it was very cold, and my tenants were without heat. Luckily after that, it has warmed up. I have since made arrangements with Favret to replace the system for a cost of approximately, $7600.00. I am not asking him to pay for the replacement system. I am asking Mr. Massaro, to help make this right by refunding the cost of the initial service, as well as pay for the repairs due to the damage his service caused. His people made the initial error. He should make it right. Repairs are estimated at about $3,000.00. I will provide copies of the repair estimates shortly.
The boiler was leaking due to a releif valve nipple that had a hole in it and the relief valve itself was not leaking. We only replaced the nipple. We know it is a steam boiler because it is marked clearly. We did not replace the releif valve. I repeat we did not replace the releif valve! We were...
advised by the tenant that the boiler was under water last year and that is why it is in poor condition. The problem had to be the relief valve that we did not install or the low water cut off. We advised him that we needed to research parts and then I got busy with air conditioning service calls and forgot to get back with them. IWe are understaffed and can' find any qualified help. Tim Massaro