Connexus Energy

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ To protect member privacy, Connexus will not share or discuss specific member issues with outside agencies or organizations in an online forum Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As Connexus Energy has been doing for 6+ months, they are avoiding the issue all togetherThey are running a scamMy bill is more than 50% more than it should be just because they say soI won't be strong armed by a corporation for extra $ just because they say soI owe out of the they say I oweAnd I will not pay the extraI've pleaded with them while they screw me around for monthsMy bill this month is and I only owe of that amountThey hike my bill up almost 30% with their separate dollar BS charges in month and im not going to pay themIts time they took responsibility and removed the extra chargesseperate dollar charges and the charge as wellThen at that time I will pay the remaining Final Consumer Response / [redacted] (3000, 13, 2015/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its nobody else's BS but ConnexusThey need to remove the charges from my account so I can pay my real bill like a personThey need to quit their scam Final Business Response / [redacted] (4000, 15, 2015/11/03) */ Connexus Energy considers this matter closedMr [redacted] has been informed of the situation several timesConnexus Energy will not be commenting further on this matter

Revdex.com:I have reviewed my electric bills again and stand by all the statements made in the original complaint: My account was credited a cash-back amount on the August bill, and my running account total was increased by this same amount on the September bill. However, I have decided to accept the company's response because I was not financially harmed and this matter is not worth any more of my timeConnexus Energy may hid behind corporate policy and privacy claims, but the bottom line is the cash-back program is a deceptive PR ploy with no value to the customer.*** ***

Initial Business Response /* (1000, 5, 2015/11/02) */
To protect member privacy, Connexus will not share or discuss specific member issues with outside agencies or organizations in an online forum
In general terms, an account is only eligible for a budget if the balance on the account is
currentIf there is an outstanding balance, that account would be eligible for a payment arrangement, not the budget program
This account holder has been explained the difference
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an attempt by the business to avoid a reasonable explanation for their actions and to avoid admitting faultUnacceptable
Final Business Response /* (4000, 9, 2015/11/04) */
Connexus Energy also has on our website very clearly the below:
How the budget billing program works
Your account must be in good standing prior to enrolling in the budget planAccounts with a past due balance are not eligible for the program
Connexus Energy considers this matter closed

To Whom It May Concern:Due to federal privacy laws, and to protect our member's information, Connexus Energy will not discuss specific details regarding a member's account.Cash Back information can be found at our website:...

https://www.connexusenergy.com/residential/myaccount/cash-back/For those members enrolled in a budget program, capital credits are applied towards the budget payment; decreasing their fixed monthly budget payment for one month.The following month, the account holder will resume their normal fixed monthly budget payment.On the August bill would be a line item indicating Cash Back, reducing the current actual monthly electric charges and in turn, also reducing the year to date variance. Cash back decreases the electric charges; at no time would it increase.Our Member Services Department is available Monday - Friday, 7:30 a.m. - 5:30 p.m. to answer any specific account questions.

Initial Business Response /* (1000, 5, 2015/10/29) */
To protect member privacy, Connexus will not share or discuss specific member issues with outside agencies or organizations in an online forum.

Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
As Connexus Energy has been doing for 6+ months, they are avoiding the issue all together. They are running a scam. My bill is more than 50% more than it should be just because they say so. I won't be strong armed by a corporation for extra $ just because they say so. I owe 140.10 out of the 320.10 they say I owe. And I will not pay the extra. I've pleaded with them while they screw me around for months. My bill this month is 97.07 and I only owe 60.07 of that amount. They hike my bill up almost 30% with their 2 separate 15 dollar BS charges in 1 month and im not going to pay them. Its time they took responsibility and removed the extra charges. 2 seperate 15 dollar charges and the 150 charge as well. Then at that time I will pay the remaining 140.10
Final Consumer Response /* (3000, 13, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its nobody else's BS but Connexus. They need to remove the charges from my account so I can pay my real bill like a normal person. They need to quit their scam
Final Business Response /* (4000, 15, 2015/11/03) */
Connexus Energy considers this matter closed. Mr. [redacted] has been informed of the situation several times. Connexus Energy will not be commenting further on this matter.

Due to privacy, we have reached out directly to the member to address their concerns.