In September Connors Construction was contacted by *** *** *** at *** *** **, Woodbridge VA to give an estimate on
repair to the front stoop of her homeThe Construction Manager of the Company
went out to give this estimateUpon his inspection he noted
the loose mortar
and decomposed brick but also the poorly applied sealant already on the surface
of the clients stoop*** *** asked this Construction manager to also include
removal of this sealant in his estimate along with resealing itThe
Construction manager advised *** *** against resealing the brick because,
in time, she would have the same issue with that sealant as she was having with
the pre-existing sealant already applied to her stoop*** ***, however,
was determined to have it sealed and as a result the Construction Manager
included it on her estimateAfter acceptance of the agreement by *** ***
a Lead Contractor employed by Connors Construction went out and began the work
He power washed and applied the muriatic acid to the original sealant first,
then allowed it to dry so that he could come back and start with the masonry
workDuring the re-pointing and replacement of the bricks, as per the
estimate, the Lead Contractor noted that the mortar was of a special grade and
that could only be made at a brick yardHe notified *** *** and the
promptly went and ordered the special grade mortarOnce the mortar was made he
finished his masonry repairs to the stoop and left that day, planning on coming
back after it had dried to reseal itDuring this interim period *** *** expressed
that she felt the installed bricks were not installed correctly because they
were not level with the others and she feared it would be a tripping hazard
The Lead Contractor was the sent to her home to look at the product and explain
to the client that, until the mortar fully dries and the bricks have a chance
to settle they will not be flushed with the older settled brick, and to assure
her the height difference was roughly 1/16” and would not be a tripping hazard
Once this was made clear to *** *** she agreed and then asked when he
would be sealing the brickAt this time the Lead Contractor reiterated the
same concerns the Construction Manager had, that if they were to seal the brick
again it would cause the same aesthetic problem she had been dealing with
because of the previous sealantNevertheless, *** *** insisted that the
sealant be applied and the Lead Contractor complied after making sure his
mortar joints where tight and the old sealant fully goneOnce he was finished
*** *** paid for the work and in doing so closed out the contractSubsequently,
in November 2014, *** *** called Connors Construction and expressed
concern that the new sealant we applied seemed to be showing similar symptoms
of the problem her original sealant hadAt this time the Construction Manager
who had originally proposed the work was no longer employed by Connors
ConstructionHowever the Lead Contractor, who had originally done the job,
went out to see what was occurring with the client’s front stoopAt the time
he met with *** *** he again explained that this was the very problem he
and the previous Construction Manager had warned her aboutUnsatisfied with
this answer she demanded that he remove the sealant and do it over againThe Lead
Contractor declined this request, rightly stating that she had been warned of
this issue already and the terms of the contract had been fulfilled*** ***
then made several calls to the office attempting to have someone come out and
re do the work, The Office Manager informed her that we could not come out
under the warranty because the contract had already be fulfilled and she had
been made aware the issue was going to occur, on the other hand if she wished
for pay for someone to come out and remove the sealant, Connors could make that
happenShe declined and did not contact the office again about the issue that
yearThen in March *** *** called into Connors Pest Control
expressing he dissatisfaction with the work and demanding someone come out and
fix itConnors pest control then alerted Connors Construction of the
complaintWhen Connors Construction received the complaint, the new
Construction Manager (Hired In Feb 2015) went out to address her concern as
soon as he was ableDuring this meeting he reiterated the fact that she was
advised against this before the original application, but, as a courtesy to her
we would come out and remove as much of the sealant as possibleAfter this conference,
a crewman was sent out and power washed away the sealant as best he could and
used muriatic acid to scrub away a few of the more concentrated spotsThis
caused a little of the mortar to come loose and not all of the sealant was able
to be removedThe client was informed and very unhappy with this outcome even
though it had been made clear that was the only outcome to the removalBecause
of this, and the previous complaints from *** ***, Connors Construction
would like to offer her $in the hopes that she can find someone who can fix
her problemConnors would be more than willing to work with this client in the
hopes of eventually reaching a solution appealing to both parties, but as
outlined above, it has become clear to us that the way we operate and the
processes that we use as general contractors are obviously not up to the
standards of *** *** and it would be a disservice to her if we were to
continue work on her home
No showNo call No explanationI called and made appointmentWhen the day of the appointment arrived...and I waited until the afternoon ( was never told what time the inspection was to start) the operator said that she would call him and get back to meDid not happenMaybe I'm a glutton for punishment but I gave her another chanceSpoke to someone else who said the same thing....cannot reach him by phone so I will call you backDon't bother with this company if that is how they do business
Dear ** ***,I would first like to apologize for your frustration with scheduling your annual inspectionI assure you we are not a fraudulent company and we care deeply for all of our customersOur records indicate that we received a call in July stating that you were mailing in a
payment for your renewalThey also show that our service manager left you a message on 3/31/and has not heard back.It is standard procedure for ***'s to send out renewal notices; we understand that sometimes things can get misplaced or forgotten, so we like to give ample opportunities for our customers to renew their warranties; it is not intended to pressure anyone into renewing if they do not wish to do so.Once the renewal is paid, the home is covered under our Termite WarrantyWhile the inspection helps to ensure that your home is free from termite activity, it is not a prerequisite for warranty coverageShould your home show evidence of termite activity, as long as the renewal has been paid, the liability falls on ***'s to provide treatment at no additional charge.If you have any additional questions or concerns, please feel free to contact our officeThank you for your time!** *** did renew his warranty as statedThere is no refund due as regardless of the inspection, the property is then covered by the warranty
We just received your rejection notice Since you are the tenant, the landlord is responsible for payment and to resolve the issue Since he has chosen to go to another company, we are unable to provide assistance at this time We are refunding him
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Over dozen calls have been made to the business (August 2014, January 2015, February 2015, and March 2015). All voicemails received from Company have been returned within hours multiple times with no response. During the last call, the answering service assured me that they had received my calls and that the manager and owner have been notified of my issues and someone would return my call. Company has my home phone, work phone, and mailing address. No attempt has been made by the Company to contact me in in days since may last round of inquiries. My home has suffered bug damage during this "warranty period", and multiple attempts to reach the company have failed. I have hired a 3rd party to take care of the pest problem and made repairs as needed. It was made very clear to the Company in later calls that another party had been retained to do the work that should have been covered by the warranty. The company has failed to return messages or provide services as requested per their contract, and I still maintain that the company is fraudulent and legal action is being considered. A full refund of the annual contract payment is being sought for the company's failure to perform.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because this is absolute and utter nonsense We had ongoing problems well before any of the construction in our home Connors was not proactive at all during that time Traps were left in the basement without any type of re-baiting or other attention They did the absolute minimum here even after we followed their recommendation to do some earlier construction aimed at keeping rodents out of the house
Rather than being more attentive or proactive during our construction project, they were less so I never expected any type of guarantee that are home would be absolutely free from rodents What I did expect was them to pay closer attention to the problems, re-bait traps, suggest alternative approaches and, at a minimum, to not have to wait three days for them to come after a dead rat was discovered in our basement
Their response, like their service, is completely inadequate If anybody hung up on them, it might have been out of sheer frustration when repeated calls to them led to NO RESPONSE.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Correct, may not have paid physical for the lack luster service, but it cost me three days of lost wages for a technician to come to my home and I'm the consumer, I'm the one receiving the service I didn't get a phone call apologizing for the inconvenience or anything I am on various social media sites and I'm informing all my friends and followers of the type of service received and how disappointing it was to receive from a so called reputable company
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The work was not completely done despite the five attempts and the landlord provided pictures to show the work was not completed; hence the reason why the landlord was only reimbursed ($275) the cost of having another vendor to come out and finish what was attempted by Connor's
Regards,
*** ***
Thank you for taking the time to voice your concern and let us know about the situation
The tenant called first and we responded to the landlord on 6/27/2014, The landlord said that he would hire someone else and not to worry about coming back out againWe have put in
for a refund to be processed even though we did the work, we want to generate goodwill with the landlord and his tenants
Southland Custom Homes is a detail oriented, efficient, customer focused construction firmWe've been working with ***, their building consultantWe are really impressed with her depth of knowledge, detail orientedness , ability to listen and identify/analyze aspects you care most about
They work with you on your home budget and try to find different ways they can customize/modify their design to meet your needs
I highly recommend Southland Custom Builders
I spoke with *** *** today and offered a refund of $200.00, he was very happy with this and it is being processed immediately I apologized for the frustration he felt, and he was appreciative that we reached out and made this gesture to resolve the matter
In regards to ** ***'s response, we are refunding his termite renewal payment in the amount of $ This has been submitted to the accounts payable department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On September 22, a rep from Connor’s Termite & Pest Control (www.connorspest.com) came to my house I had called for someone to look for signs of pests in my walls and give me an estimate to resolve the problem When the rep arrived, he never identified himself In fact as soon as I opened my front door, he said I know what your problem is it’s a squirrel I then asked him if he’d already inspected around the outside of the home and he said, “No, I just see a lot of squirrels in the neighborhood.”
After walking around the outside of my home he told me he didn’t find any points of entry but again he thought it was a squirrel He then began checking by attic (the only place inside the home he checked) and told me he saw droppings Later he quoted me “about $450” for traps to catch the critter When I asked how they were getting into the home he told me he couldn’t tell When I asked if they could be getting in from the roof or gutters he told me he didn’t have a ladder tall enough in order to check He then said he would need a foot ladder to check it out He again mentioned the price of the traps to remove the critters and when I asked him to take a picture of the droppings so I could see for myself he told me, “I don’t have a phone” When I said, “You can use mine” he told me he was going to the truck to get a taller ladder He then went back to his truck and promptly drove awayMy reason for asking for the Connor’s rep to take a picture is because I’ve heard sometime companies try to scam homeowners In addition, what the Connor’s rep didn’t know was that an hour before he arrived I’d had another pest control rep from another company come and he inspected the outside of the house, the fireplace, the garage, and attic This rep found no signs (including droppings in the attic) of anything in the homeClearly this was some kind of way of scheming money out of homeowners and I wanted others to be aware of the business practices of unreputable companies and/or it’s employees
According to our records, customer had pipe burst in attic and saw mouse activity through hole in drywallWe received an email from customer3/4/10:AM By ***@connorspest.com - Edit - Remove Customer sent in email to [email protected], "I would like to know ASAP what can be
done about this beyond setting a few traps in the garage and attic." Called and left message on *** number that she sent with email.A manager from Connor's, Andrew came to the property on 03/09/to investigateHe did find old evidence(droppings) of mice in attic, however the only new evidence of mice was located in garageWe pointed out our findings to customerWe also did some minor exclusion work at no charge that day which included sealing some entry points and filling holesWe did not perform any work on front stoop deficienciesAndrew pointed all details out to *** ***, including the details of his contract which does not include rodent fecal matter pickupWe also left an estimate for insulation and exclusion work(which is not included in our general pest control contracts) to help eradicate the issueI have attached the estimates that were proposed to ** ***Connors offered a discount of $off of the exclusion work as well as $discount on insulation proposal as they have been loyal customers of oursThe only other communication we received from customer was a call to Andrew (which is noted on acct from 03/12/We are willing to perform the work at the discounted price given to assist customer in eradicating their mice issue
I used their service in The contract that I signed had an automatic renewal clause that I was either unaware of or forgot aboutA year later, the invoices started coming which I ignored until the last one - which threatened to it send a collection agencyWhen I called the company, I was told that the contract that I signed had the automatic renewal clause and in order to cancel the service I had to pay the invoiceI was flabbergastedBuyer beware!
Regarding complaint ***, *** *** ***, we spoke to the customer on 6/4/2014, his home was open and under construction, and we explained to him while we were doing the service that we cannot prevent rodents
completely due to the construction situation, we tried to call again on 6/to further resolve the issue, but he just hung up on our manager We had performed the service on a regular basis, but could not make any guarantees, but kept the home abated from rodents as much as possible with the open air situation of construction
Since we still performed the services, and had explained that the construction situation would prove to be a challenge, we do not feel that a refund is appropriate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and, once I receive the refund check for $200.00, find that this resolution is satisfactory to me.
Regards,
*** ***
In September Connors Construction was contacted by *** *** *** at *** *** **, Woodbridge VA to give an estimate on
repair to the front stoop of her homeThe Construction Manager of the Company
went out to give this estimateUpon his inspection he noted
the loose mortar
and decomposed brick but also the poorly applied sealant already on the surface
of the clients stoop*** *** asked this Construction manager to also include
removal of this sealant in his estimate along with resealing itThe
Construction manager advised *** *** against resealing the brick because,
in time, she would have the same issue with that sealant as she was having with
the pre-existing sealant already applied to her stoop*** ***, however,
was determined to have it sealed and as a result the Construction Manager
included it on her estimateAfter acceptance of the agreement by *** ***
a Lead Contractor employed by Connors Construction went out and began the work
He power washed and applied the muriatic acid to the original sealant first,
then allowed it to dry so that he could come back and start with the masonry
workDuring the re-pointing and replacement of the bricks, as per the
estimate, the Lead Contractor noted that the mortar was of a special grade and
that could only be made at a brick yardHe notified *** *** and the
promptly went and ordered the special grade mortarOnce the mortar was made he
finished his masonry repairs to the stoop and left that day, planning on coming
back after it had dried to reseal itDuring this interim period *** *** expressed
that she felt the installed bricks were not installed correctly because they
were not level with the others and she feared it would be a tripping hazard
The Lead Contractor was the sent to her home to look at the product and explain
to the client that, until the mortar fully dries and the bricks have a chance
to settle they will not be flushed with the older settled brick, and to assure
her the height difference was roughly 1/16” and would not be a tripping hazard
Once this was made clear to *** *** she agreed and then asked when he
would be sealing the brickAt this time the Lead Contractor reiterated the
same concerns the Construction Manager had, that if they were to seal the brick
again it would cause the same aesthetic problem she had been dealing with
because of the previous sealantNevertheless, *** *** insisted that the
sealant be applied and the Lead Contractor complied after making sure his
mortar joints where tight and the old sealant fully goneOnce he was finished
*** *** paid for the work and in doing so closed out the contractSubsequently,
in November 2014, *** *** called Connors Construction and expressed
concern that the new sealant we applied seemed to be showing similar symptoms
of the problem her original sealant hadAt this time the Construction Manager
who had originally proposed the work was no longer employed by Connors
ConstructionHowever the Lead Contractor, who had originally done the job,
went out to see what was occurring with the client’s front stoopAt the time
he met with *** *** he again explained that this was the very problem he
and the previous Construction Manager had warned her aboutUnsatisfied with
this answer she demanded that he remove the sealant and do it over againThe Lead
Contractor declined this request, rightly stating that she had been warned of
this issue already and the terms of the contract had been fulfilled*** ***
then made several calls to the office attempting to have someone come out and
re do the work, The Office Manager informed her that we could not come out
under the warranty because the contract had already be fulfilled and she had
been made aware the issue was going to occur, on the other hand if she wished
for pay for someone to come out and remove the sealant, Connors could make that
happenShe declined and did not contact the office again about the issue that
yearThen in March *** *** called into Connors Pest Control
expressing he dissatisfaction with the work and demanding someone come out and
fix itConnors pest control then alerted Connors Construction of the
complaintWhen Connors Construction received the complaint, the new
Construction Manager (Hired In Feb 2015) went out to address her concern as
soon as he was ableDuring this meeting he reiterated the fact that she was
advised against this before the original application, but, as a courtesy to her
we would come out and remove as much of the sealant as possibleAfter this conference,
a crewman was sent out and power washed away the sealant as best he could and
used muriatic acid to scrub away a few of the more concentrated spotsThis
caused a little of the mortar to come loose and not all of the sealant was able
to be removedThe client was informed and very unhappy with this outcome even
though it had been made clear that was the only outcome to the removalBecause
of this, and the previous complaints from *** ***, Connors Construction
would like to offer her $in the hopes that she can find someone who can fix
her problemConnors would be more than willing to work with this client in the
hopes of eventually reaching a solution appealing to both parties, but as
outlined above, it has become clear to us that the way we operate and the
processes that we use as general contractors are obviously not up to the
standards of *** *** and it would be a disservice to her if we were to
continue work on her home
No showNo call No explanationI called and made appointmentWhen the day of the appointment arrived...and I waited until the afternoon ( was never told what time the inspection was to start) the operator said that she would call him and get back to meDid not happenMaybe I'm a glutton for punishment but I gave her another chanceSpoke to someone else who said the same thing....cannot reach him by phone so I will call you backDon't bother with this company if that is how they do business
Dear ** ***,I would first like to apologize for your frustration with scheduling your annual inspectionI assure you we are not a fraudulent company and we care deeply for all of our customersOur records indicate that we received a call in July stating that you were mailing in a
payment for your renewalThey also show that our service manager left you a message on 3/31/and has not heard back.It is standard procedure for ***'s to send out renewal notices; we understand that sometimes things can get misplaced or forgotten, so we like to give ample opportunities for our customers to renew their warranties; it is not intended to pressure anyone into renewing if they do not wish to do so.Once the renewal is paid, the home is covered under our Termite WarrantyWhile the inspection helps to ensure that your home is free from termite activity, it is not a prerequisite for warranty coverageShould your home show evidence of termite activity, as long as the renewal has been paid, the liability falls on ***'s to provide treatment at no additional charge.If you have any additional questions or concerns, please feel free to contact our officeThank you for your time!** *** did renew his warranty as statedThere is no refund due as regardless of the inspection, the property is then covered by the warranty
We just received your rejection notice Since you are the tenant, the landlord is responsible for payment and to resolve the issue Since he has chosen to go to another company, we are unable to provide assistance at this time We are refunding him
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Over dozen calls have been made to the business (August 2014, January 2015, February 2015, and March 2015). All voicemails received from Company have been returned within hours multiple times with no response. During the last call, the answering service assured me that they had received my calls and that the manager and owner have been notified of my issues and someone would return my call. Company has my home phone, work phone, and mailing address. No attempt has been made by the Company to contact me in in days since may last round of inquiries. My home has suffered bug damage during this "warranty period", and multiple attempts to reach the company have failed. I have hired a 3rd party to take care of the pest problem and made repairs as needed. It was made very clear to the Company in later calls that another party had been retained to do the work that should have been covered by the warranty. The company has failed to return messages or provide services as requested per their contract, and I still maintain that the company is fraudulent and legal action is being considered. A full refund of the annual contract payment is being sought for the company's failure to perform.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because this is absolute and utter nonsense We had ongoing problems well before any of the construction in our home Connors was not proactive at all during that time Traps were left in the basement without any type of re-baiting or other attention They did the absolute minimum here even after we followed their recommendation to do some earlier construction aimed at keeping rodents out of the house
Rather than being more attentive or proactive during our construction project, they were less so I never expected any type of guarantee that are home would be absolutely free from rodents What I did expect was them to pay closer attention to the problems, re-bait traps, suggest alternative approaches and, at a minimum, to not have to wait three days for them to come after a dead rat was discovered in our basement
Their response, like their service, is completely inadequate If anybody hung up on them, it might have been out of sheer frustration when repeated calls to them led to NO RESPONSE.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Correct, may not have paid physical for the lack luster service, but it cost me three days of lost wages for a technician to come to my home and I'm the consumer, I'm the one receiving the service I didn't get a phone call apologizing for the inconvenience or anything I am on various social media sites and I'm informing all my friends and followers of the type of service received and how disappointing it was to receive from a so called reputable company
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The work was not completely done despite the five attempts and the landlord provided pictures to show the work was not completed; hence the reason why the landlord was only reimbursed ($275) the cost of having another vendor to come out and finish what was attempted by Connor's
Regards,
*** ***
Thank you for taking the time to voice your concern and let us know about the situation
The tenant called first and we responded to the landlord on 6/27/2014, The landlord said that he would hire someone else and not to worry about coming back out againWe have put in
for a refund to be processed even though we did the work, we want to generate goodwill with the landlord and his tenants
Regarding Complaint ***, *** *** in ***, the customer was refunded on 6/27/
Southland Custom Homes is a detail oriented, efficient, customer focused construction firmWe've been working with ***, their building consultantWe are really impressed with her depth of knowledge, detail orientedness , ability to listen and identify/analyze aspects you care most about
They work with you on your home budget and try to find different ways they can customize/modify their design to meet your needs
I highly recommend Southland Custom Builders
I spoke with *** *** today and offered a refund of $200.00, he was very happy with this and it is being processed immediately I apologized for the frustration he felt, and he was appreciative that we reached out and made this gesture to resolve the matter
In regards to ** ***'s response, we are refunding his termite renewal payment in the amount of $ This has been submitted to the accounts payable department
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On September 22, a rep from Connor’s Termite & Pest Control (www.connorspest.com) came to my house I had called for someone to look for signs of pests in my walls and give me an estimate to resolve the problem When the rep arrived, he never identified himself In fact as soon as I opened my front door, he said I know what your problem is it’s a squirrel I then asked him if he’d already inspected around the outside of the home and he said, “No, I just see a lot of squirrels in the neighborhood.”
After walking around the outside of my home he told me he didn’t find any points of entry but again he thought it was a squirrel He then began checking by attic (the only place inside the home he checked) and told me he saw droppings Later he quoted me “about $450” for traps to catch the critter When I asked how they were getting into the home he told me he couldn’t tell When I asked if they could be getting in from the roof or gutters he told me he didn’t have a ladder tall enough in order to check He then said he would need a foot ladder to check it out He again mentioned the price of the traps to remove the critters and when I asked him to take a picture of the droppings so I could see for myself he told me, “I don’t have a phone” When I said, “You can use mine” he told me he was going to the truck to get a taller ladder He then went back to his truck and promptly drove awayMy reason for asking for the Connor’s rep to take a picture is because I’ve heard sometime companies try to scam homeowners In addition, what the Connor’s rep didn’t know was that an hour before he arrived I’d had another pest control rep from another company come and he inspected the outside of the house, the fireplace, the garage, and attic This rep found no signs (including droppings in the attic) of anything in the homeClearly this was some kind of way of scheming money out of homeowners and I wanted others to be aware of the business practices of unreputable companies and/or it’s employees
According to our records, customer had pipe burst in attic and saw mouse activity through hole in drywallWe received an email from customer3/4/10:AM By ***@connorspest.com - Edit - Remove Customer sent in email to [email protected], "I would like to know ASAP what can be
done about this beyond setting a few traps in the garage and attic." Called and left message on *** number that she sent with email.A manager from Connor's, Andrew came to the property on 03/09/to investigateHe did find old evidence(droppings) of mice in attic, however the only new evidence of mice was located in garageWe pointed out our findings to customerWe also did some minor exclusion work at no charge that day which included sealing some entry points and filling holesWe did not perform any work on front stoop deficienciesAndrew pointed all details out to *** ***, including the details of his contract which does not include rodent fecal matter pickupWe also left an estimate for insulation and exclusion work(which is not included in our general pest control contracts) to help eradicate the issueI have attached the estimates that were proposed to ** ***Connors offered a discount of $off of the exclusion work as well as $discount on insulation proposal as they have been loyal customers of oursThe only other communication we received from customer was a call to Andrew (which is noted on acct from 03/12/We are willing to perform the work at the discounted price given to assist customer in eradicating their mice issue
I used their service in The contract that I signed had an automatic renewal clause that I was either unaware of or forgot aboutA year later, the invoices started coming which I ignored until the last one - which threatened to it send a collection agencyWhen I called the company, I was told that the contract that I signed had the automatic renewal clause and in order to cancel the service I had to pay the invoiceI was flabbergastedBuyer beware!
Regarding complaint ***, *** *** ***, we spoke to the customer on 6/4/2014, his home was open and under construction, and we explained to him while we were doing the service that we cannot prevent rodents
completely due to the construction situation, we tried to call again on 6/to further resolve the issue, but he just hung up on our manager We had performed the service on a regular basis, but could not make any guarantees, but kept the home abated from rodents as much as possible with the open air situation of construction
Since we still performed the services, and had explained that the construction situation would prove to be a challenge, we do not feel that a refund is appropriate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and, once I receive the refund check for $200.00, find that this resolution is satisfactory to me.
Regards,
*** ***