[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The work was not completely done despite the five attempts and the landlord provided pictures to show the work was not completed; hence the reason why the landlord was only reimbursed ($275) the cost of having another vendor to come out and finish what was attempted by Connor's Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Over dozen calls have been made to the business (August 2014, January 2015, February 2015, and March 2015) All voicemails received from Company have been returned within hours multiple times with no response During the last call, the answering service assured me that they had received my calls and that the manager and owner have been notified of my issues and someone would return my call Company has my home phone, work phone, and mailing address No attempt has been made by the Company to contact me in in days since may last round of inquiries My home has suffered bug damage during this "warranty period", and multiple attempts to reach the company have failed I have hired a 3rd party to take care of the pest problem and made repairs as needed It was made very clear to the Company in later calls that another party had been retained to do the work that should have been covered by the warranty The company has failed to return messages or provide services as requested per their contract, and I still maintain that the company is fraudulent and legal action is being considered A full refund of the annual contract payment is being sought for the company's failure to perform Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, once I receive the refund check for $200.00, find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because this is absolute and utter nonsense We had ongoing problems well before any of the construction in our home Connors was not proactive at all during that time Traps were left in the basement without any type of re-baiting or other attention They did the absolute minimum here even after we followed their recommendation to do some earlier construction aimed at keeping rodents out of the house Rather than being more attentive or proactive during our construction project, they were less so I never expected any type of guarantee that are home would be absolutely free from rodents What I did expect was them to pay closer attention to the problems, re-bait traps, suggest alternative approaches and, at a minimum, to not have to wait three days for them to come after a dead rat was discovered in our basement Their response, like their service, is completely inadequate If anybody hung up on them, it might have been out of sheer frustration when repeated calls to them led to NO RESPONSE Regards, [redacted] ***
According to our records, customer had pipe burst in attic and saw mouse activity through hole in drywallWe received an email from customer3/4/10:AM By ***@connorspest.com - Edit - Remove Customer sent in email to [email protected], "I would like to know ASAP what can be done about this beyond setting a few traps in the garage and attic." Called and left message on [redacted] number that she sent with email.A manager from Connor's, Andrew came to the property on 03/09/to investigateHe did find old evidence(droppings) of mice in attic, however the only new evidence of mice was located in garageWe pointed out our findings to customerWe also did some minor exclusion work at no charge that day which included sealing some entry points and filling holesWe did not perform any work on front stoop deficienciesAndrew pointed all details out to [redacted] , including the details of his contract which does not include rodent fecal matter pickupWe also left an estimate for insulation and exclusion work(which is not included in our general pest control contracts) to help eradicate the issueI have attached the estimates that were proposed to [redacted] Connors offered a discount of $off of the exclusion work as well as $discount on insulation proposal as they have been loyal customers of oursThe only other communication we received from customer was a call to Andrew (which is noted on acct from 03/12/We are willing to perform the work at the discounted price given to assist customer in eradicating their mice issue
Thank you for taking the time to voice your concern and let us know about the situation The tenant called first and we responded to the landlord on 6/27/2014, The landlord said that he would hire someone else and not to worry about coming back out againWe have put in for a refund to be processed even though we did the work, we want to generate goodwill with the landlord and his tenants
Southland Custom Homes is a detail oriented, efficient, customer focused construction firmWe've been working with [redacted] , their building consultantWe are really impressed with her depth of knowledge, detail orientedness , ability to listen and identify/analyze aspects you care most about They work with you on your home budget and try to find different ways they can customize/modify their design to meet your needs I highly recommend Southland Custom Builders
Dear [redacted] ,I would first like to apologize for your frustration with scheduling your annual inspectionI assure you we are not a fraudulent company and we care deeply for all of our customersOur records indicate that we received a call in July stating that you were mailing in a payment for your renewalThey also show that our service manager left you a message on 3/31/and has not heard back.It is standard procedure for [redacted] 's to send out renewal notices; we understand that sometimes things can get misplaced or forgotten, so we like to give ample opportunities for our customers to renew their warranties; it is not intended to pressure anyone into renewing if they do not wish to do so.Once the renewal is paid, the home is covered under our Termite WarrantyWhile the inspection helps to ensure that your home is free from termite activity, it is not a prerequisite for warranty coverageShould your home show evidence of termite activity, as long as the renewal has been paid, the liability falls on [redacted] 's to provide treatment at no additional charge.If you have any additional questions or concerns, please feel free to contact our officeThank you for your time! [redacted] did renew his warranty as statedThere is no refund due as regardless of the inspection, the property is then covered by the warranty
I spoke with [redacted] today and offered a refund of $200.00, he was very happy with this and it is being processed immediately I apologized for the frustration he felt, and he was appreciative that we reached out and made this gesture to resolve the matter
I used their service in The contract that I signed had an automatic renewal clause that I was either unaware of or forgot aboutA year later, the invoices started coming which I ignored until the last one - which threatened to it send a collection agencyWhen I called the company, I was told that the contract that I signed had the automatic renewal clause and in order to cancel the service I had to pay the invoiceI was flabbergastedBuyer beware!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Correct, may not have paid physical for the lack luster service, but it cost me three days of lost wages for a technician to come to my home and I'm the consumer, I'm the one receiving the service I didn't get a phone call apologizing for the inconvenience or anything I am on various social media sites and I'm informing all my friends and followers of the type of service received and how disappointing it was to receive from a so called reputable company Regards, [redacted] ***
Regarding complaint [redacted] , [redacted] ***, we spoke to the customer on 6/4/2014, his home was open and under construction, and we explained to him while we were doing the service that we cannot prevent rodents completely due to the construction situation, we tried to call again on 6/to further resolve the issue, but he just hung up on our manager We had performed the service on a regular basis, but could not make any guarantees, but kept the home abated from rodents as much as possible with the open air situation of construction Since we still performed the services, and had explained that the construction situation would prove to be a challenge, we do not feel that a refund is appropriate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The work was not completely done despite the five attempts and the landlord provided pictures to show the work was not completed; hence the reason why the landlord was only reimbursed ($275) the cost of having another vendor to come out and finish what was attempted by Connor's Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Over dozen calls have been made to the business (August 2014, January 2015, February 2015, and March 2015) All voicemails received from Company have been returned within hours multiple times with no response During the last call, the answering service assured me that they had received my calls and that the manager and owner have been notified of my issues and someone would return my call Company has my home phone, work phone, and mailing address No attempt has been made by the Company to contact me in in days since may last round of inquiries My home has suffered bug damage during this "warranty period", and multiple attempts to reach the company have failed I have hired a 3rd party to take care of the pest problem and made repairs as needed It was made very clear to the Company in later calls that another party had been retained to do the work that should have been covered by the warranty The company has failed to return messages or provide services as requested per their contract, and I still maintain that the company is fraudulent and legal action is being considered A full refund of the annual contract payment is being sought for the company's failure to perform Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, once I receive the refund check for $200.00, find that this resolution is satisfactory to me Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because this is absolute and utter nonsense We had ongoing problems well before any of the construction in our home Connors was not proactive at all during that time Traps were left in the basement without any type of re-baiting or other attention They did the absolute minimum here even after we followed their recommendation to do some earlier construction aimed at keeping rodents out of the house Rather than being more attentive or proactive during our construction project, they were less so I never expected any type of guarantee that are home would be absolutely free from rodents What I did expect was them to pay closer attention to the problems, re-bait traps, suggest alternative approaches and, at a minimum, to not have to wait three days for them to come after a dead rat was discovered in our basement Their response, like their service, is completely inadequate If anybody hung up on them, it might have been out of sheer frustration when repeated calls to them led to NO RESPONSE Regards, [redacted] ***
According to our records, customer had pipe burst in attic and saw mouse activity through hole in drywallWe received an email from customer3/4/10:AM By ***@connorspest.com - Edit - Remove Customer sent in email to [email protected], "I would like to know ASAP what can be done about this beyond setting a few traps in the garage and attic." Called and left message on [redacted] number that she sent with email.A manager from Connor's, Andrew came to the property on 03/09/to investigateHe did find old evidence(droppings) of mice in attic, however the only new evidence of mice was located in garageWe pointed out our findings to customerWe also did some minor exclusion work at no charge that day which included sealing some entry points and filling holesWe did not perform any work on front stoop deficienciesAndrew pointed all details out to [redacted] , including the details of his contract which does not include rodent fecal matter pickupWe also left an estimate for insulation and exclusion work(which is not included in our general pest control contracts) to help eradicate the issueI have attached the estimates that were proposed to [redacted] Connors offered a discount of $off of the exclusion work as well as $discount on insulation proposal as they have been loyal customers of oursThe only other communication we received from customer was a call to Andrew (which is noted on acct from 03/12/We are willing to perform the work at the discounted price given to assist customer in eradicating their mice issue
Thank you for taking the time to voice your concern and let us know about the situation The tenant called first and we responded to the landlord on 6/27/2014, The landlord said that he would hire someone else and not to worry about coming back out againWe have put in for a refund to be processed even though we did the work, we want to generate goodwill with the landlord and his tenants
Southland Custom Homes is a detail oriented, efficient, customer focused construction firmWe've been working with [redacted] , their building consultantWe are really impressed with her depth of knowledge, detail orientedness , ability to listen and identify/analyze aspects you care most about They work with you on your home budget and try to find different ways they can customize/modify their design to meet your needs I highly recommend Southland Custom Builders
Dear [redacted] ,I would first like to apologize for your frustration with scheduling your annual inspectionI assure you we are not a fraudulent company and we care deeply for all of our customersOur records indicate that we received a call in July stating that you were mailing in a payment for your renewalThey also show that our service manager left you a message on 3/31/and has not heard back.It is standard procedure for [redacted] 's to send out renewal notices; we understand that sometimes things can get misplaced or forgotten, so we like to give ample opportunities for our customers to renew their warranties; it is not intended to pressure anyone into renewing if they do not wish to do so.Once the renewal is paid, the home is covered under our Termite WarrantyWhile the inspection helps to ensure that your home is free from termite activity, it is not a prerequisite for warranty coverageShould your home show evidence of termite activity, as long as the renewal has been paid, the liability falls on [redacted] 's to provide treatment at no additional charge.If you have any additional questions or concerns, please feel free to contact our officeThank you for your time! [redacted] did renew his warranty as statedThere is no refund due as regardless of the inspection, the property is then covered by the warranty
I spoke with [redacted] today and offered a refund of $200.00, he was very happy with this and it is being processed immediately I apologized for the frustration he felt, and he was appreciative that we reached out and made this gesture to resolve the matter
I used their service in The contract that I signed had an automatic renewal clause that I was either unaware of or forgot aboutA year later, the invoices started coming which I ignored until the last one - which threatened to it send a collection agencyWhen I called the company, I was told that the contract that I signed had the automatic renewal clause and in order to cancel the service I had to pay the invoiceI was flabbergastedBuyer beware!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Correct, may not have paid physical for the lack luster service, but it cost me three days of lost wages for a technician to come to my home and I'm the consumer, I'm the one receiving the service I didn't get a phone call apologizing for the inconvenience or anything I am on various social media sites and I'm informing all my friends and followers of the type of service received and how disappointing it was to receive from a so called reputable company Regards, [redacted] ***
Regarding complaint [redacted] , [redacted] ***, we spoke to the customer on 6/4/2014, his home was open and under construction, and we explained to him while we were doing the service that we cannot prevent rodents completely due to the construction situation, we tried to call again on 6/to further resolve the issue, but he just hung up on our manager We had performed the service on a regular basis, but could not make any guarantees, but kept the home abated from rodents as much as possible with the open air situation of construction Since we still performed the services, and had explained that the construction situation would prove to be a challenge, we do not feel that a refund is appropriate