Conn's Home Plus

I went to the store on Independence Blvd. The manager Latreese was very rude. She acted as though she did not want to be bothered. Instead of her saying "can I help you", she said nothing and gave me a look of distain. I have never had this level of poor customer service. Her attitude was horrible. I needed needed a balance, because the prior person put the money on the wrong account, which they do often. She was not helpful at all. I asked to speak to someone above her, but I believe it would do no good. Companies seem desperate to hire anyone these days, even people who cleary do not want to work.

This is my 4th purchase with Conns. My last purchase was in 1/2019. I was asked if I wanted to purchase insurance and I declined. The salesman told me I can have for thirty days and cancel it because "ya never know what could happen while moving it" I still declined. a few weeks after the purchase I saw an email from Assurant for renters insurance. In the email it explained that renters insurance was added on. if I would have overlooked this email (like I do often) I would have been charged renters insurance for the entire loan period. I went back to the store and the assured me I wasn't being charged. I could not explain what that could possibly be about. I called Assurant and they said because I didn't provide renters information at the time of purchase they automatically added it on and that the salesman should have asked for it. Well, they didn't I researched the 3 other accounts and all of them have insurance added on this is without my consent and I will be looking into a class action lawsuit. My fiancé looked at his account and he too has renters insurance added on. Check your accounts look for a small fee of 2 to 3 dollars you most likely have been scammed too.

Thank you for the opportunity to respond to [redacted]'s
complaint. Our records show on
","sans-serif"Times New Roman">8/23/14, [redacted] purchased a [redacted] recliner with
a (48-month Furnituregard Plan and a [redacted] furniture set
which consisted of three pieces (sofa, chaise, and ottoman) with a limited
1-year manufacturer warranty on all three furniture pieces [redacted] elected to have her items delivered; we show [redacted]'s delivery
was completed on 8/26/14.
We received [redacted]'s complaint and found she contacted our
service department on four separate occasions regarding her [redacted] recliner
and [redacted] ottoman dated from 9/21/14 through12/24/14.
· On 9/21/14, [redacted] contacted us regarding her ottoman and recliner;
stating the ottoman was sinking in the middle and the recliner right arm was
loose and missing padding. A service call was scheduled for 9/27/14; however [redacted] was not available,
therefore her service order was scheduled
· On 10/17/14, [redacted] contacted us regarding her ottoman and
recliner. A service call was scheduled for 11/01/14; during the inspection the serviceman found
the [redacted] recliner right arm padding is caved in at the front of the arm the
serviceman notated the arms seem loose but it is with recliners.
The serviceman inspected the [redacted] ottoman; however no defects/damages were
detected. Our records show [redacted] was scheduled for service on 11/15/14 to repair her [redacted] recliner, but she refused
to have service completed, therefore her service order was cancelled
· On 12/08/14, [redacted] contacted us regarding her [redacted] recliner;
stating both arms were loose, missing padding, and one arm is falling
off. A service call was scheduled for 12/20/14; during the inspection the serviceman found
the right arm at the front cardboard has been caved in and both arms were
loose. The serviceman repaired the cardboard and tightened both arms of
the recliner
· On 12/24/14, [redacted] contacted us regarding her [redacted] recliner.
We attempted to schedule [redacted] for service, but due to no contact [redacted][redacted]'s service appointment was postponed to 1/17/15. During the inspection the serviceman
found the fiber board caved in on the right arm facing and loose on the left
arm. The serviceman reinforced the frame so the fiber board could not
move and he tightened both arms
After further review Conn's has agreed to honor [redacted]'s
request and exchange the ottoman and chair.
[redacted] may contact her nearest Conn's to initiate the exchange
and scheduled delivery
If we may be of further assistance, [redacted] may contact our
Customer Service Department at [redacted].
Sincerely,
[redacted]
2/13/
Complaint
Dear Sir/ Madam,
I am writing to request your assistance in a matter with Conn's Furniture at [redacted]My name is [redacted]I purchased furniture from Conn's on [redacted]I went to Conn's in response to a mailer I had received advertising a 'year, same as
cash' promotion they were running
I purchased living room furniture totaling $[redacted], which is the cash price listed on the contractThis price fit into my monthly budget, and I was confident that I could pay it off in one year
As we were going over the contract, I asked the salesman numerous times if this was indeed a zero percent interest deal, and mentioned specifically that I intended to pay off the furniture in one year, avoiding any interestThe salesman assured me each time that, yes, that was what I was signingHe pointed out the cash price on the contract, and even verified the monthly amount of $[redacted] that I would have to pay in order to pay off the furniture in months
The first indication that something was wrong came in mid-[redacted]In the process of registering my account online to pay my bill electronically, I noticed that my 'Payoff' balance was higher than I expectedI called Conn's Customer Service and was informed at that time that I did not in fact have a one year same as cash loan, but a standard installment loanRegardless of when I paid off my furniture, the interest was accruingAfter explaining the situation, I was informed that there was nothing Customer Service could do to assist me, and I should take it up with the store
I returned to the store on [redacted]The manager at the front desk admitted that a mistake had been made and assured me that it could be correctedHe stated that they simply needed to redo the contract, and there was an additional piece of paper I would need to signMy file was pulled and I was informed that the store would be calling me by midweek to come in and sign the new contractI never heard from Conn's Furniture again
I called the store every other day, beginning [redacted]Each time, I was put on hold for 15-minutes, then an associate would tell me that the manager couldn't be found or wasn't there, and I would get a call backI never received a call
In order to make sure that these lying cheats didn't get any more of my money, I paid off the furniture on [redacted], with my credit cardI have estimated that I will end up paying about $[redacted] in interest to my credit card before the amount is paid, but at least it won't be to Conn's Furniture
This is unacceptableIf Conn's was unwilling, or unable to give me the type of loan they promised me, I should have been toldAnd they certainly shouldn't have promised to fix their mistake, and then ignore me for several weeks until I got the hint that they weren't going to deal with meI have been lied to several times, and it has ended up costing me weeks of severe aggravation and several hundred dollars(See complaint online)
Desired Resolution
My first choice would be for Conn's to reimburse all the money I paid them, and take their furniture back, allowing me to start over with a reputable furniture storeAt the very least, I feel that Conn's should pay me back the interest that they overcharged me, which comes to $[redacted], and reimburse
me some of the interest I am having to pay on my credit card to make up for the mental anguish they put me through
Any assistance that you could provide in this matter would be greatly appreciated
Consumer Business Dialog

Thank you for the opportunity to respond to Mrs[redacted]'
complaint. We spoke with Mrs[redacted]; during the conversation Mrs[redacted]
expressed her dissatisfaction. She informed us due to her experience she
decided to pick up her items; we show as of
","sans-serif">12/26/14 all items have
been received. Mrs[redacted] was advised that Conn's agreed to honor the 10%
off on her sofa and to refund her delivery charge. A credit of $
has been processed to Mrs[redacted]' account and should post within 3-business
daysAgain, we sincerely apologize to Mrs[redacted] for the experience and any
inconvenience that has been caused.
If we may be of further assistance, Mrs[redacted] may contact our
Customer Service Department at 1-877-358-
Kind regards,
Kathryn [redacted]

Thank you for the opportunity to respond to [redacted]
complaint. We attempted to contact [redacted] on 2/25/regarding her
exchange approval and delivery, but we were unsuccessful in our attempt.
[redacted] is scheduled to receive her new dryer on Friday,
","serif"Times New Roman">February 25, 2015. We sincerely apologize to [redacted]
for the experience and any convenience that was caused as a result of the delay
in processing her exchange.
If we may be of further assistance, [redacted] may contact
Customer Service Department at [redacted]
Kind regards,
[redacted]

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to Mr[redacted]'s complaint. Our
records show on7/03/15, Mr[redacted] purchased a
[redacted] side by side refrigerator with a 24-month Repair Service
Agreement. Mr[redacted]'s signed invoice indicates at the time of purchase
acknowledged he was provided the Repair Service Agreement brochure and that he understood the coverage associated
with the covered product. Mr[redacted] elected to have his refrigerator
delivered; which was completed on 7/04/
We researched Mr
[redacted]'s complaint and found he last contacted us on 11/17/15and11/19/15; statingthe unit was not dispensing
water and freezing up. After reviewing Mr[redacted]'s service history we
found both service orders were cancelled at his request. Mr[redacted]
contacted our service department and informed the representative the
refrigerator was working and service was no longer needed
Mr
[redacted] was contacted on 11/24/15;
during the conversation Mr[redacted] informed us that [redacted] (the
manufacturer) replaced some parts a week prior and the unit was functioning
properly. We asked Mr[redacted] if any further assistance was needed;
however he declined.
If
we may be of further assistance, Mr[redacted] may contact our Customer Service
department at 1-877-358-
Kind
regards,
Jana
A[redacted]
12/25/
Complaint
We are receiving numerous, harassing collection calls from Conn'sThey are apparently trying to locate a "[redacted]." My legal name is [redacted]I am not the individual they are seeking; my name is not "[redacted]." We have asked them repeatedly to stop these calls and to remove our
number from their systemThe calls are continuing and have become harassingSeveral days ago, my wife talked to a "supervisor," who assured her they would stop the callsThe calls continued today from an automated systemNeither my wife nor I have EVER purchased any item from Conn'sI do not believe we have ever been inside one of their storesIt's unclear how they associated our home telephone number with a "[redacted]," but we want these calls stopped immediatelyWe are pursuing additional measures through the Texas State Attorney General's office, and hope this can be resolved without legal action against Conn's
Desired Resolution
We want no further calls or other contact from this businessI am not the individual they are seeking, have never made a purchase from Conn's -- but will be willing to take legal action if necessary to stop this harassmentI am NOT "[redacted]" and do not have an account with Conn's!
Consumer Business Dialog

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to [redacted] complaint regarding her
refrigerator. Our records show on
4/24/15, [redacted] purchased a [redacted] refrigerator and month repair
service agreement. [redacted]
contacted us on 6/22/15, stating her refrigerator was not cooling. A service call was sfor 6/23/and
upon inspection the technician found they PCB board, compressor, and
assembly PCB Main needed to be replaced.
The parts were ordered then received on 6/30/15. After researching [redacted]
complaint, we found her concerns were addressed and resolved on 6/30/15.
If
we may be of further assistance, [redacted] may contact our Customer
Service department at [redacted]
Kind
regards,
Jana
A[redacted]
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Thank you for the opportunity to respond to Mrs
[redacted] dispute. Our records show on
","serif">10/04/14, Mrs[redacted]
purchased a ** washer and dryer with a 48-month Repair Service Agreement on
both items
After researching
Mrs[redacted] dispute we found she contacted us on 10/09/14; stating her dryer
would not turn on. After further review we found there was a delay
**tting the parts needed to repair Mrs[redacted] dryer. Therefore, Conn's
has agreed to exchan** Mrs[redacted] dryer; we spoke with Mrs[redacted] and
scheduled delivery for 1/11/15. We also confirmed her Repair Service
Agreement will continue on to the new dryer.
We sincerely apologize to Mrs[redacted] for the experience and any
inconvenience that has been caused as a result of delay
We have included a
copy of Mrs[redacted] invoice showing the covera** on her new dryer. If we may be of further assistance, Mrs
[redacted] may contact our Customer Service Department at 1-877-358-
Sincerely,
Jana A[redacted]

Thank you for the opportunity to respond to [redacted]'s
complaint. Our records show on
","sans-serif">[redacted] purchased a [redacted] sofa and recliner
with a limited 1-year manufacturer warranty on both furniture pieces.
[redacted] declined to purchase additional (FURNITUREGARD) on his [redacted]
sofa and recliner. [redacted]'s signed invoice indicates at the time of
purchase he was provided a copy of Conn's Return and Exchange Policy which
states: No Returns/Exchanges on: Furniture, mattresses,
décor & accessories unless inspected by a Conn's Service Technician and
found to have a manufacturer's defect. [redacted] elected to have
his items delivered; we show [redacted] signed acknowledging his items were
delivered and received on [redacted] in good order.
We received [redacted]'s complaint and found he contacted our
service department on [redacted] regarding his sofa; stating the unit was caving in on one
side. A service call was scheduled for [redacted]; during the
inspection the serviceman found the sofa recliner was sinking down and the
footrest needed additional padding. The serviceman added inch foam
between the springs and added additional polyfill to the footrest; which was
up to the manufacturers standards. The
pictures on file show the repair has been completed up to the manufacturer's
specifications. If [redacted] is not
satisfied with the repairs, we are willing to sanother service call to
determine if adjustments need to be made[redacted] will need to contact our
service department at [redacted] to schedule an appointment
Sincerely,
[redacted]
2/13/
Complaint
I bought a fridge from Conn's approximately months agoA month after we bought the fridge (at credit, not paid cash) the fridge stopped workingIt would not coolWe called Conn's and they sent a technician out to check it and he diagnosed that the compressor and other parts messed upHe said
it would take approximately a week to fixIncluding the time it would take them to order parts and have a technician come out and install the new equipmentThis was over a month ago and we still have not gotten our fridge fixedWe keep calling and they keep telling us that they have not yet received the partsOn [redacted] they told us they had approved to give us a new fridge since the parts are taking too longToday, [redacted] they are telling us the new fridge was not approved and they will send out to get the parts necessaryThey have us going back and forth and I have a [redacted] and a [redacted], so a fridge is a necessityAlso, we have been wasting electicity because the tech told us to leave the fridge plugged in so other parts would not mess up in the processSo, I have to pay extra electricity for an item that is not even working
Desired Resolution
I feel like I deserve to get this issue resolved immediately, and have them discount the time I have been without a fridge plus the money to pay for the extra electricity this is costing meWe also want to get reimbursed for all the food that went bad
Consumer Business Dialog

width="582" "width:436.5pt>
Thank you for the
opportunity to respond to Mr[redacted]' complaint. Our records show on 7/29/15; Mr
[redacted] visited our Willow-Brook, TX location store 025. During this visit he purchased a
[redacted]) lift recliner model (480723112) with a 48-month
[redacted] Plan on invoice 27608216; however Mr[redacted] changed his
on this particular lift chair and cancelled the order. Mr[redacted] then selected a [redacted] power lift recliner model (489829) with a 48-month [redacted]
Plan on invoice [redacted]. Mr
[redacted]' signed invoice indicates at the time of purchase he
acknowledged he was provided a copy of Conn's Return and Exchange
Policy which states: No Returns
or Exchanges on: Furniture, mattresses, décor & accessories unless inspected by a
Conn's Service Technician and found to have a manufacturer's defect; Mr[redacted] also signed acknowledging
he received a copy of the [redacted] plan brochure and that he
understood the coverage associated with the product. Mr[redacted] elected to have his lift
chair delivered; which was completed on 7/30/15. Mr[redacted] signed his delivery
ticket acknowledging his lift chair was received in good order and that
he thoroughly inspected his merchandise for damages for an exchange or
price concession would not be authorized for damages discovered after
the delivery
We researched Mr[redacted]' complaint
and found he contacted us on 8/02/15; stating a board was sticking out
and the frame was broken. Delivery
was scheduled to go out and inspect Mr[redacted]' chair; during the
inspection no problem was found and his issue was escalated to our
service department to have a technician assess the unit for a second
opinion. Mr[redacted]'
information was forwarded to our service department to schedule an
appointment. Our records
indicate Mr[redacted] was scheduled for service on 8/26/15; however the
work order was cancelled at Mr[redacted]' request
After further review we found Mr
[redacted] sent in a Service Agreement Cancellation Request Form to cancel
his [redacted] Plan; as of 8/27/Mr[redacted] coverage
was cancelled and a credit of $was processed to his Conn's
account.At this time we are unable to honor Mr
[redacted]' request to return or exchange his lift chair. Mr[redacted]' signed his delivery
ticket acknowledging his chair was received in good order and Conn's
have a No Return/Exchange Policy on furniture items.
If we may be of further
assistance, Mr[redacted] may contact our Customer Service department at
1-[redacted]
Kind regards,
Jana [redacted]Customer Relations
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Thank you for the opportunity to respond to Mrs[redacted]'s
complaint. Our records show on
","serif"Times New Roman">4/04/15, Mrs[redacted]s purchased a [redacted] ([redacted]) sleeper sofa
with a (48-month [redacted] Plan). Mrs[redacted]s' signed invoice
indicates at the time of purchase she acknowledged she was provided a copy of
Conn's Return and Exchange Policy which states: No Returns/Exchanges on:Furniture, mattresses, décor & accessories
unless inspected by a Conn's Service Technician and found to have a
manufacturer's defect. Mrs
[redacted]s elected to have her sleeper sofa delivered; we show she signed her
delivery ticket and delivery receipt acknowledging her sleeper sofa was
delivered and received on 4/06/15in good order.
After researching Mrs[redacted]s' complaint we found she contacted
us on4/19/15(13-days) after delivery was completed;
stating her son had an allergic reaction to the fabric on the sleeper sofa and
requested to have the unit exchanged. Mrs[redacted]s was reminded of the No
Return/Exchange Policy on furniture items. Mrs[redacted]s offered to send supporting
documents referencing her son's reaction to the material; however as of5/21/15this information has not been received
After further review we found Mrs[redacted]s contacted our service
department on5/11/15; stating the material
in front of the sleeper sofa was coming off. Our records show Mrs[redacted]s was
scheduled for service on5/18/15. Upon
inspection the serviceman found the tack strip out. He placed the strip back in to repair the
sofa to the manufactures specifications
Kind regards,
[redacted]

"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to [redacted] complaint.
Our records show on 1/02/15,
[redacted] purchased a ** washer with a (48-month Repair Service
Agreement). [redacted]'s signed invoice indicates at the time
of purchase she acknowledged she was provided a copy of the Repair Service
Agreement and that she understood the coverage associated with the
product. [redacted] elected to have her washer delivered;
which was completed on2/11/15, and received in good
order
We
researched [redacted] complaint and found she contacted us on 6/07/15;
stating her washer would not power on. A service call was scheduled
for 6/12/15;
during the inspection the serviceman found the control board needed to be
replaced. The technician ordered the part and it became available on 6/22/15. On 6/26/15, the
technician completed [redacted]'s repairs; by installing a new
control board. Once the technician installed the new control board,
he tested the unit and the unit was functioning properly; [redacted] signed off on the technician's service report
Based
on the technician's report [redacted]'s washer was repaired and
working properly. Therefore, at this time we are unable to honor Mrs
Womack-Conner's request for an exchange.
If
we may be of further assistance, [redacted] may contact our
Customer Service department at [redacted]
Kind
regards,
Jana
[redacted]
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"margin:0in;margin-bottom:.0001pt;text-align:
justify">Thank
you for the opportunity to respond to [redacted] complaint. Our
records show on 6/01/15, [redacted] purchased a [redacted] French door refrigerator with a (48-month
Repair Service Agreement), a [redacted] dinette set which
consisted of nine pieces with a (48-month Furnituregard Plan) on all nine
pieces, a [redacted] dinette set which consisted of five pieces with
a (48-month Furnituregard Plan) on all five pieces totaling $7133.39.
We show once [redacted] purchase was complete he changed his mind and
cancelled the four [redacted] dinette chairs from his invoice.
[redacted] was refunded $leaving him a remaining total of
$6,527.27. We show [redacted] signed his invoice indicating at the
time of purchase he acknowledged he was provided a copy of the Repair
Service Agreement and Furnituregard Plan brochure and that he understood
the coverage associated with the product(s). [redacted] elected to
have his items delivered; we show his delivery was completed on
After
researching [redacted] complaint, we found he faxed in a Repair Service
Agreement Cancellation Form on 6/04/15.
We show [redacted] RSA coverage was cancelled on 6/16/15 and a credit of $was
initiated leaving him a remaining total of $5,812.96. Since [redacted] purchase was made with his [redacted] and not financed through
Conn's credit; he needed to visit his local Conn's to have the refund
processed to his [redacted]. Our records indicate [redacted] went into
his local Conn's on 6/24/15 to complete the refund
transaction. We sincerely apologize for any inconvenience [redacted]
experienced during this process.
If
we may be of further assistance, [redacted] may contact our Customer Service
department at [redacted]
Kind
regards,
Jana
A[redacted]
Customer
Relations
7/20/
Complaint
My washer has not worked properly for well over a monthWhen it stop working all together I made my first formal complaint on June 7th I had to wait about a week before any one could come look at itWe the repair man finally came several hours after the designated time, he said the washer
needed a part and leftI was not told when to expect him back, when to expect the washer to be fixed or anythingAfter calling the store located at [redacted]getting the run around, then called the service center and help desk and I was finally told that the repair would be made on June 22ndThis is well over four weeks that I have been without the use of my applicance! I again was given the run aroundEach employee I spoke to was obviously unconcerned with my hardship and totally lacked any motivation from the value of my businessAfter calling the service center and was told by the supervisor that they would call me back in ten minuteshave not heard from her sincethen calling customer service and was denied to speak to supervisor or manger, I went to the store location AGAINI was told that I couldn't even return the machineI was told that this would reflect negatively on my credit report and that I would not recieve any monies back that I have invested in this applicanceI wrote a note for the manger to call me back once he got in the store the next day, which is today June 23rdIt is 1:25pm and I still have yet to speak to any concerned party from Conn'sI want to be refunded for the month that I have not been able to use my washer machineI want the machine repaired or replaced without cost or consequence to meWhen the representative in the store that I spoke to yesterday did look into the repair schedule, it said the part arrived on th 19th!!! I am furious that I still have to wait and the part has been sitting there!! I amm also livid because for the repair person to order a part on the 12th and I still have to wait is upsurd!!! If they really valued their customers, they would see how long I have been without the use of my appliance and expedite the delivery or make sure to get directly out when it arrivedThis is totally unfair and imcompetent of Conn's to neglect my needs as a customerI pay my bill on time EVERY monthI even pay an additional $+/- for repair service agreements and warranties and have not been able to use or recieve accurate service from them YET!!!
Desired Resolution
I want to be refunded for the month that I have not been able to use my washer machineI want the machine repaired or replaced without cost or consequence to me
Consumer Business Dialog

Thank
you for the opportunity to respond to Mrs. G[redacted]’ complaint. Our records show
on 1/8/15, Mrs. G[redacted] purchased the [redacted] Dining
set...

which consist of seven pieces (table and six stools) and the Accent
[redacted] Console (sold as an open box model) all with a 1-year limited
manufacturer’s warranty. Mrs. G[redacted]’ delivery was schedule on 1/13/15; all
items were signed acknowledging they were inspected and received in good order
expect for the console. We show Mrs. G[redacted] console was re-scheduled and
delivered in good order on 1/15/15.
 
On
5/11/15, we contacted Mrs. G[redacted] to discuss her concerns; during the conversation
she stated she notified delivery regarding damages to her table and console
immediately. Mrs. G[redacted] also stated that she was contacted by the serviceman
on 5/8/15 to assess the table but she did not want service because she was
suppose to have both the table and console inspected. However; our records show
on 3/27/15 a service call was schedule to assess the table only. We advise Mrs.
G[redacted] to forward pictures of the alleged damages to submit to our Furniture
Claim Specialist for review. After further review of the photos provided, it
was determined that we are unable to confirm when the damages may have occurred
on console as we have no record that the incident was reported immediately.
Also, the table shows signs of discoloration that was not reported at the time
of delivery and is not covered under the Terms and Conditions of the
manufacturer’s warranty. We were able to contact the store manager located in
M[redacted], TN where Mrs. G[redacted] made her purchase and the delivery manager
regarding her claim that she notified each department immediately. However; we
were informed they had no knowledge that Mrs. G[redacted] reported any issues with
her product(s).
 
At
this time we are unable to honor Mrs. G[redacted]’s request to receive a full
refund. Although we have no records that Mrs, G[redacted]’ notified us regarding
any damages at the time of delivery; as a gesture of goodwill Conn’s is willing
to send our delivery team out to touch up Mrs. G[redacted]’ console.  
 
We
have included a copy of Mrs. G[redacted] signed delivery ticket and inspection
sheet with our response.
 
 
If
we may be of further assistance, Mrs. G[redacted] may contact our Customer Service
Department at [redacted]
.
 
Kind
regards,
 
Dyeisha
W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for clearing this matter up. I will follow up with Customer Service to insure my credit report is updated. Thank you for your time, [redacted]

Thank you for the opportunity to respond to [redacted] additional
concerns.  Exchange was approved on
[redacted] for the full credit of the original amount paid which was
$[redacted].  The replacement of her original
dryer fulfilled the repair service agreement as stated in the terms and
conditions therefore; [redacted] warranty coverage did not transfer to the
new dryer.   The dryer [redacted]
selected was $**.00 more than the credit approved therefore she was required to
pay the difference.
We attempted to contact [redacted] on [redacted], to discuss her
concerns but were unable to reach her at that time.  [redacted] has agreed to utilize the gift card Mrs.
Montgomery received in [redacted] toward the difference.  [redacted] may contact me directly or
visit her nearest [redacted] to receive the credit back to her [redacted] card.  We appreciate [redacted] for bringing
her concerns to our attention.   The
matter has been addressed with those involved to ensure the errors that were
made are not repeated. 
 
If
I may be of further assistance, [redacted] may contact me directly at
[redacted].
 
 
[redacted]

Thank you for
the opportunity to respond to Mr. Moore’s concerns regarding account
[redacted]9030.  Mr. [redacted] stated he paid his
account balance in full but it’s showing open on his credit report. 
 
According to our records, Mr. [redacted] signed a 36-month
retail installment...

contract on January 18, 2010.  The total of payments on Mr. [redacted]s accounts
was $935.28.  Mr. Moore paid a total of $831.36.
This left an outstanding balance of $103.92. 
We have included a copy of Mr. Moore’s signed retail installment
contract and payment history for his records. 
 
Conn’s is obligated to report factual information to
the credit bureaus and we are unable to remove credit marks assessed on the
account due to payments not being made timely. 
 
Conn’s values Mr. Moore as a customer and
appreciates him for bringing his concerns to our attention.  Thank you,[redacted] Simmons

Thank you for the opportunity to respond to Mr.
[redacted]’s additional comments. Our records show there was a delay processing the
credit to Mr. [redacted]’s account. However; on 4/09/15 a credit of $1298.98 ($899.99
for laptop and $299.99 for warranty) was posted to Mr. [redacted]’ account in lieu of
an exchange.
In regards to Mr. [redacted]’s complaint regarding a
[redacted] refrigerator purchased under his wife’s account on 2/12/14; we found
Mrs. [redacted] contacted our service department on 1/02/15 stating the bottom
freezer thermal plate was broken. After further review of Mrs. [redacted]’s service
history, Conn’s has agreed to issue an exchange on her refrigerator as gesture
of goodwill. Our records show we no longer have the same refrigerator Mrs. [redacted]
originally purchased therefore, we have issued an in-store credit for $1449.99
(which is the original amount paid) to re-select a new refrigerator. We
attempted to contact Mrs. [redacted] on 04/14/15 but we were unsuccessful in our
attempt. Mrs. [redacted] may visit her nearest Conn’s location to initiate the
exchange.
We sincerely apologize for any inconvenience Mr.
and Mrs. [redacted] experienced as a result of the delay.
We have included a copy of Mr. [redacted] Loan Ledger
which shows the credit of $1298.98 that was posted to his account on 4/9/15.
If
we may be of further assistance, Mr. [redacted] may contact customer service at
[redacted].
Kind
regards,
Jana
A[redacted]

Thank you again for the opportunity to respond to Mr.
[redacted]’s concerns regarding his accounts.  Mr. [redacted]
is requesting a copy of the new contract be mailed to him once it is
complete.
We will provide a copy of all the contract information
to Mr. [redacted] once the process is complete.  We are
unable to offer him a discount on his retail installment contract due to the
phone calls he received. 
Our records currently indicate the next payment is
not due on Mr. [redacted]’s accounts until January
2015.
Mr. [redacted] requested that the credit inquiry be removed and we complied with that request on December 5, 2014.  Please note, it may take 30-60 days for the credit bureaus to update their information regarding the inquiry.
Again we value Mr. [redacted] as a customer and appreciate
him bringing his concerns to our attention.  Thank you,Cheryle S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I am happy with the companys decision to replace my washer. Thank you!! This lets me know that the company does value their customers. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.