To whom it may concern, We tried to resolve the problem the same way we have resolved it for 20 years. This is the first time that it did not resolve the issue. It is also the first time that someone has complained about receiving 3 bags of free...
product. The customer contacted us and stated that the chips were burnt and in broken pieces. When contacted, the customer did not request that regular chips or a different replacement be sent. We can easily replace one item for another on a refund if the consumer simply makes that request. That request was NOT made. So the next time we ran salt and vinegar, we insured that our quality was perfect and that no broken chips were present. Then we mailed those chips to the customer as a 100% free replacement. Instead of being thankful that we immediately replaced their product with no questions asked, they called in and were rude and nasty. The customer also left us a voicemail calling us "ignorant [redacted]holes". That voicemail has been recorded and saved for quality assurance. They were appalled that we did not send them a different flavor, even though they never asked for one. We can not read the customers mind. Unfortunately after being rudely harassed by the customer, we decided to cut any further communication and considered the case closed. We regret that we were not able to have a better outcome. Jon G[redacted]Vice PresidentConn's Potato Chip Co.1805 Kemper Ct. Zanesville, Ohio 43701
To whom it may concern, We tried to resolve the problem the same way we have resolved it for 20 years. This is the first time that it did not resolve the issue. It is also the first time that someone has complained about receiving 3 bags of free...
product. The customer contacted us and stated that the chips were burnt and in broken pieces. When contacted, the customer did not request that regular chips or a different replacement be sent. We can easily replace one item for another on a refund if the consumer simply makes that request. That request was NOT made. So the next time we ran salt and vinegar, we insured that our quality was perfect and that no broken chips were present. Then we mailed those chips to the customer as a 100% free replacement. Instead of being thankful that we immediately replaced their product with no questions asked, they called in and were rude and nasty. The customer also left us a voicemail calling us "ignorant [redacted]holes". That voicemail has been recorded and saved for quality assurance. They were appalled that we did not send them a different flavor, even though they never asked for one. We can not read the customers mind. Unfortunately after being rudely harassed by the customer, we decided to cut any further communication and considered the case closed. We regret that we were not able to have a better outcome. Jon G[redacted]Vice PresidentConn's Potato Chip Co.1805 Kemper Ct. Zanesville, Ohio 43701