ConocoPhillips

I called SHINERICH in June to get a grill cooking griddleI gave them the correct sku number from my grill and they sent me the wrong gridI called them and they said just to keep it and they would send me the right oneweeks later I received another wrong gridI called them again and they said that customer service manager would contact meAfter phone calls, and almost months later, I still don't have the correct partNowthey want me to return the wrong part, at my cost ($to be exact), and they will refund me my $That's not fair and no one will return my call Product_Or_Service: kettle cooking grid Order_Number: XXXXXX

I called SHINERICH in June to get a grill cooking griddleI gave them the correct sku number from my grill and they sent me the wrong gridI called them and they said just to keep it and they would send me the right oneweeks later I received another wrong gridI called them again and they said that customer service manager would contact meAfter phone calls, and almost months later, I still don't have the correct partNowthey want me to return the wrong part, at my cost ($to be exact), and they will refund me my $That's not fair and no one will return my call
Product_Or_Service: kettle cooking grid
Order_Number: XXXXXX