Conrads Disposal Inc

(Revdex.com Copied from original document. See attached file.)March 13, 2018[redacted]ID# [redacted],     First we would like to say that we do not ask for anyone’s name or phone number until they have agreed to sign up for service. ...

We may ask for address to verify service area and day only.  They are also not added to our routes until a start date has been established.     Customer in question first contacted us July 19, 2017.  At that time service was established for a start date of Friday, July 21, 2017.  All billing information was mailed to customer on that date with first balance due.  No rubbish was at curb or collected the first day but was on July 28th.  After that date no rubbish was out and no contact or payment was received so account was removed from route.     Next contact was January 3, 2018.  Customer was told that no service would start until payment was received since a previous non paid service was on record.  Customer paid that day with credit card.  Balance received was $47.00:   $22.50 for January, $22.50 for February and $2.00 credit card fee.  Customer was not billed for previous service.  Cart was delivered January 5, 2018.  First day of service was January 6th.       January 20th customer called with complaint that not all rubbish was taken.  We do not take extra if we do not have call in advance.  This protects both C[redacted]’s and customer from unwarranted charges.  Customer wanted service cancelled and we agreed to refund but she decided to continue service that was paid for which would then end February 23rd.  She agreed that our cart would be removed on that date. We then received several calls telling us that said customer had posted a negative article on a public Facebook page.  I was also told it was removed due to language content.   Extra rubbish was then taken on January 27, 2018.       Since service ended February 23 the account was scheduled to have our cart picked up.  Cart was picked up that same day.  Unfortunately, the customer called after that and said not only wanted to continue service but wanted second cart.  I told her that both carts would be delivered when March payment was made. Customer was upset and stated that she would no longer use our company and we agreed that was best since she had obviously stated her opinion of us in a very public manner via Facebook.     Service was provided from January 6 – February 23 which is exactly what her January 6th payment covered.  No balance was left on the account at time of cancellation.     I hope that this answers all your concerns.Sincerely,Barbara C[redacted]

I am rejecting this response because Nothing is the truth.... There was no start date in June as I was calling for a price comparison....conversation was totally fabricated. In January, we agreed to one can after we established there was no service in June and nothing was EVER picked up from my house in June. The was never a cart left etc in June. The conversation in January never mentioned garbage had to be approved to be picked up outside of the can. The was a charge mentioned for bags outside the can, but the charge was to be determined by how many bags  were outside the can.  On the date the garbage was picked up but not the two bags outside the can, I called and asked why the two bags were not picked up and she said because she didn't approve them. She then told me it would be 15 dollars to pick up the extra two bags. I said You charge almost a third of the bill to pick two bags up? Her reply was they probably wouldn't have charged so much if you hadn't put derogatory remarks on our facebook page. I then replied, that it wasn't me that had wrote anything, but my daughter might have because she was upset with her saying  that she had left an unpaid balance with them when she didn't and then after we paid they refused to pick up trash that wasn't approved without us knowing it had to be approved. I did tell her I did not know if I wanted to continue service with them after April if it was so much to pay to have two bags removed. She said again about the remarks on facebook and she didn't know if she wanted to continue business with us in April. I told her I was sorry that my daughter upset her rating on her facebook page but she was 32 years old and I couldn't control what she did. I was the one paying the bill and it shouldn't have anything to do with me. She agreed. I then said if it is 15 dollars to pick up two bags, how much was it to just add a second can until april? She said it would be 11 dollars more if they added a can and then we could figure it out at the first of April. I said so it will be the 47 dollars plus 11 dollars for the extra can at the first of April, if I decided to get the extra can at the beginning of April.  I told her to nevermind about picking up the two bags, because I did not want to pay 15 dollars for them to get it. This apparently upset her and on the 28th of February when I went to put garbage in the can, it was gone. It had been out there the day before, because I had had to move it away from my alley way. When I called and asked why it was gone she replied again about the facebook remarks my daughter had made and she did not want to do business with us. Fine. but I would like to be reimbursed for the month that you did not pick up the garbage. She said we had only signed up for two months and they didn't owe us anything. I said Maam I was led to believe that we were paying for 3months and January 5th to Feb 23 is not three months, it's not even two. It's actually 7 weeks when I thought I was paying for 12. She said we decided to no longer do business with you. After she hung up on me, I decided to look at thier Facebook page and could find my daughter's comments no where. I did however find several complaints from customers about not receiving bills when payment was due and cans being taken. The companies response is they do not bill customers. How is someone supposed to know for sure it is due? and what kind of record keeping is that for a company. One complaint which was similar to mine, was the customer had been with them 6 years and had always been on time with his payment, something happened one month and the payment slipped his mind. Instead of calling and reminding him, they went into his garage took the cans and dumped his garbage all over the driveway. I began to see it was a blessing not to continue service with them.I have established service with another company that is fantastic. they apologized for what I went through with the other company and was told half their customers are ones that had bad service from c[redacted]s. The difference in the customer service is astounding. I left a review on C[redacted]'s site explaining what happened to me that day of our last conversation. When I went back to check my review on the original date of this complaint, all reviews under a 4 had been removed and mine was the only one there. So I ask you, if this were a reputable company would they filter the reviews and only leave the positive? I no longer want their services but do want my 16 dollars back. It is the principle of the matter, not the money, even if it means a judgement in small claims court. You just don't treat paying customers in this manner and blatantly lie about it. I was so shocked when I read the response, I think it is just now sinking in. Thank You [redacted]