(Revdex.com Copied from original documentSee attached file.)March 13, [redacted] ***ID# [redacted] , First we would like to say that we do not ask for anyone’s name or phone number until they have agreed to sign up for service We may ask for address to verify service area and day only They are also not added to our routes until a start date has been established Customer in question first contacted us July 19, At that time service was established for a start date of Friday, July 21, All billing information was mailed to customer on that date with first balance due No rubbish was at curb or collected the first day but was on July 28th After that date no rubbish was out and no contact or payment was received so account was removed from route Next contact was January 3, Customer was told that no service would start until payment was received since a previous non paid service was on record Customer paid that day with credit card Balance received was $47.00: $for January, $for February and $credit card fee Customer was not billed for previous service Cart was delivered January 5, First day of service was January 6th January 20th customer called with complaint that not all rubbish was taken We do not take extra if we do not have call in advance This protects both C***’s and customer from unwarranted charges Customer wanted service cancelled and we agreed to refund but she decided to continue service that was paid for which would then end February 23rd She agreed that our cart would be removed on that dateWe then received several calls telling us that said customer had posted a negative article on a public Facebook page I was also told it was removed due to language content Extra rubbish was then taken on January 27, Since service ended February the account was scheduled to have our cart picked up Cart was picked up that same day Unfortunately, the customer called after that and said not only wanted to continue service but wanted second cart I told her that both carts would be delivered when March payment was madeCustomer was upset and stated that she would no longer use our company and we agreed that was best since she had obviously stated her opinion of us in a very public manner via Facebook Service was provided from January – February which is exactly what her January 6th payment covered No balance was left on the account at time of cancellation I hope that this answers all your concerns.Sincerely,Barbara C***
I am rejecting this response because Nothing is the truthThere was no start date in June as I was calling for a price comparison....conversation was totally fabricatedIn January, we agreed to one can after we established there was no service in June and nothing was EVER picked up from my house in JuneThe was never a cart left etc in JuneThe conversation in January never mentioned garbage had to be approved to be picked up outside of the canThe was a charge mentioned for bags outside the can, but the charge was to be determined by how many bags were outside the can On the date the garbage was picked up but not the two bags outside the can, I called and asked why the two bags were not picked up and she said because she didn't approve themShe then told me it would be dollars to pick up the extra two bagsI said You charge almost a third of the bill to pick two bags up? Her reply was they probably wouldn't have charged so much if you hadn't put derogatory remarks on our facebook pageI then replied, that it wasn't me that had wrote anything, but my daughter might have because she was upset with her saying that she had left an unpaid balance with them when she didn't and then after we paid they refused to pick up trash that wasn't approved without us knowing it had to be approvedI did tell her I did not know if I wanted to continue service with them after April if it was so much to pay to have two bags removedShe said again about the remarks on facebook and she didn't know if she wanted to continue business with us in AprilI told her I was sorry that my daughter upset her rating on her facebook page but she was years old and I couldn't control what she didI was the one paying the bill and it shouldn't have anything to do with meShe agreedI then said if it is dollars to pick up two bags, how much was it to just add a second can until april? She said it would be dollars more if they added a can and then we could figure it out at the first of AprilI said so it will be the dollars plus dollars for the extra can at the first of April, if I decided to get the extra can at the beginning of April I told her to nevermind about picking up the two bags, because I did not want to pay dollars for them to get itThis apparently upset her and on the 28th of February when I went to put garbage in the can, it was goneIt had been out there the day before, because I had had to move it away from my alley wayWhen I called and asked why it was gone she replied again about the facebook remarks my daughter had made and she did not want to do business with usFinebut I would like to be reimbursed for the month that you did not pick up the garbageShe said we had only signed up for two months and they didn't owe us anythingI said Maam I was led to believe that we were paying for 3months and January 5th to Feb is not three months, it's not even twoIt's actually weeks when I thought I was paying for She said we decided to no longer do business with youAfter she hung up on me, I decided to look at thier Facebook page and could find my daughter's comments no whereI did however find several complaints from customers about not receiving bills when payment was due and cans being takenThe companies response is they do not bill customersHow is someone supposed to know for sure it is due? and what kind of record keeping is that for a companyOne complaint which was similar to mine, was the customer had been with them years and had always been on time with his payment, something happened one month and the payment slipped his mindInstead of calling and reminding him, they went into his garage took the cans and dumped his garbage all over the drivewayI began to see it was a blessing not to continue service with them.I have established service with another company that is fantasticthey apologized for what I went through with the other company and was told half their customers are ones that had bad service from c***sThe difference in the customer service is astoundingI left a review on C***'s site explaining what happened to me that day of our last conversationWhen I went back to check my review on the original date of this complaint, all reviews under a had been removed and mine was the only one thereSo I ask you, if this were a reputable company would they filter the reviews and only leave the positive? I no longer want their services but do want my dollars backIt is the principle of the matter, not the money, even if it means a judgement in small claims courtYou just don't treat paying customers in this manner and blatantly lie about itI was so shocked when I read the response, I think it is just now sinking inThank You [redacted]
(Revdex.com Copied from original documentSee attached file.)March 13, [redacted] ***ID# [redacted] , First we would like to say that we do not ask for anyone’s name or phone number until they have agreed to sign up for service We may ask for address to verify service area and day only They are also not added to our routes until a start date has been established Customer in question first contacted us July 19, At that time service was established for a start date of Friday, July 21, All billing information was mailed to customer on that date with first balance due No rubbish was at curb or collected the first day but was on July 28th After that date no rubbish was out and no contact or payment was received so account was removed from route Next contact was January 3, Customer was told that no service would start until payment was received since a previous non paid service was on record Customer paid that day with credit card Balance received was $47.00: $for January, $for February and $credit card fee Customer was not billed for previous service Cart was delivered January 5, First day of service was January 6th January 20th customer called with complaint that not all rubbish was taken We do not take extra if we do not have call in advance This protects both C***’s and customer from unwarranted charges Customer wanted service cancelled and we agreed to refund but she decided to continue service that was paid for which would then end February 23rd She agreed that our cart would be removed on that dateWe then received several calls telling us that said customer had posted a negative article on a public Facebook page I was also told it was removed due to language content Extra rubbish was then taken on January 27, Since service ended February the account was scheduled to have our cart picked up Cart was picked up that same day Unfortunately, the customer called after that and said not only wanted to continue service but wanted second cart I told her that both carts would be delivered when March payment was madeCustomer was upset and stated that she would no longer use our company and we agreed that was best since she had obviously stated her opinion of us in a very public manner via Facebook Service was provided from January – February which is exactly what her January 6th payment covered No balance was left on the account at time of cancellation I hope that this answers all your concerns.Sincerely,Barbara C***
I am rejecting this response because Nothing is the truthThere was no start date in June as I was calling for a price comparison....conversation was totally fabricatedIn January, we agreed to one can after we established there was no service in June and nothing was EVER picked up from my house in JuneThe was never a cart left etc in JuneThe conversation in January never mentioned garbage had to be approved to be picked up outside of the canThe was a charge mentioned for bags outside the can, but the charge was to be determined by how many bags were outside the can On the date the garbage was picked up but not the two bags outside the can, I called and asked why the two bags were not picked up and she said because she didn't approve themShe then told me it would be dollars to pick up the extra two bagsI said You charge almost a third of the bill to pick two bags up? Her reply was they probably wouldn't have charged so much if you hadn't put derogatory remarks on our facebook pageI then replied, that it wasn't me that had wrote anything, but my daughter might have because she was upset with her saying that she had left an unpaid balance with them when she didn't and then after we paid they refused to pick up trash that wasn't approved without us knowing it had to be approvedI did tell her I did not know if I wanted to continue service with them after April if it was so much to pay to have two bags removedShe said again about the remarks on facebook and she didn't know if she wanted to continue business with us in AprilI told her I was sorry that my daughter upset her rating on her facebook page but she was years old and I couldn't control what she didI was the one paying the bill and it shouldn't have anything to do with meShe agreedI then said if it is dollars to pick up two bags, how much was it to just add a second can until april? She said it would be dollars more if they added a can and then we could figure it out at the first of AprilI said so it will be the dollars plus dollars for the extra can at the first of April, if I decided to get the extra can at the beginning of April I told her to nevermind about picking up the two bags, because I did not want to pay dollars for them to get itThis apparently upset her and on the 28th of February when I went to put garbage in the can, it was goneIt had been out there the day before, because I had had to move it away from my alley wayWhen I called and asked why it was gone she replied again about the facebook remarks my daughter had made and she did not want to do business with usFinebut I would like to be reimbursed for the month that you did not pick up the garbageShe said we had only signed up for two months and they didn't owe us anythingI said Maam I was led to believe that we were paying for 3months and January 5th to Feb is not three months, it's not even twoIt's actually weeks when I thought I was paying for She said we decided to no longer do business with youAfter she hung up on me, I decided to look at thier Facebook page and could find my daughter's comments no whereI did however find several complaints from customers about not receiving bills when payment was due and cans being takenThe companies response is they do not bill customersHow is someone supposed to know for sure it is due? and what kind of record keeping is that for a companyOne complaint which was similar to mine, was the customer had been with them years and had always been on time with his payment, something happened one month and the payment slipped his mindInstead of calling and reminding him, they went into his garage took the cans and dumped his garbage all over the drivewayI began to see it was a blessing not to continue service with them.I have established service with another company that is fantasticthey apologized for what I went through with the other company and was told half their customers are ones that had bad service from c***sThe difference in the customer service is astoundingI left a review on C***'s site explaining what happened to me that day of our last conversationWhen I went back to check my review on the original date of this complaint, all reviews under a had been removed and mine was the only one thereSo I ask you, if this were a reputable company would they filter the reviews and only leave the positive? I no longer want their services but do want my dollars backIt is the principle of the matter, not the money, even if it means a judgement in small claims courtYou just don't treat paying customers in this manner and blatantly lie about itI was so shocked when I read the response, I think it is just now sinking inThank You [redacted]