I am replying to your complaint to info you that you will receive a full refundThe reason why is after your last message I want back to *** with questions about what you said and whateverHe indicated that he did not spoke to you about the repairHe spoke to you when you came in with the invoice of the repair done at the dealerYou worked with *** a new Service Writer who just started with usWe believe the Service Writer did not handle your repair correctlyHe is no longer with usAgain we are very sorry that this happenedWe normally do not have things happen like thisI have put a check in the mail todayIn the future we would hope you will try us againAgain we are very sorry about what has happenedAsk for *** if you come in
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Received full refund just in timeI had picked up the forms for filing in the small claims court,so now I won't have to go to that extreme
WE HAVE BEEN TRYING TO CONTACT THE CUSTOMERWE GET NO ANWSERS/O REPLY AT THE PHONE WE HAVEWE NEED TO TALK TO HIM ABOUT THE INFO HE SUPPLIED ABOUT THE FORD PART NUMBERALSO WE NEED A COPY OF THE FORD INVOICEI AM REQUESTING THAT THE CUSTOMER SEE *** *** AT THE SHOP *** WITH
A COPY OF THE INVOICE TO WORK OUT WHAT CREDITS SHOULD BE APPLIED OR NOTOWNER *** ***
I am replying to your complaint to info you that you will receive a full refundThe reason why is after your last message I want back to *** with questions about what you said and whateverHe indicated that he did not spoke to you about the repairHe spoke to you when you came in with the invoice of the repair done at the dealerYou worked with *** a new Service Writer who just started with usWe believe the Service Writer did not handle your repair correctlyHe is no longer with usAgain we are very sorry that this happenedWe normally do not have things happen like thisI have put a check in the mail todayIn the future we would hope you will try us againAgain we are very sorry about what has happenedAsk for *** if you come in
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Received full refund just in timeI had picked up the forms for filing in the small claims court,so now I won't have to go to that extreme
WE HAVE BEEN TRYING TO CONTACT THE CUSTOMERWE GET NO ANWSERS/O REPLY AT THE PHONE WE HAVEWE NEED TO TALK TO HIM ABOUT THE INFO HE SUPPLIED ABOUT THE FORD PART NUMBERALSO WE NEED A COPY OF THE FORD INVOICEI AM REQUESTING THAT THE CUSTOMER SEE *** *** AT THE SHOP *** WITH
A COPY OF THE INVOICE TO WORK OUT WHAT CREDITS SHOULD BE APPLIED OR NOTOWNER *** ***