I am replying to your complaint to info you that you will receive a full refund. The reason why is after your last message I want back to [redacted] with questions about what you said and whatever. He indicated that he did not spoke to you about the repair. He spoke to you when you came in with the invoice of the repair done at the dealer. You worked with [redacted] a new Service Writer who just started with us. We believe the Service Writer did not handle your repair correctly. He is no longer with us. Again we are very sorry that this happened. We normally do not have things happen like this. I have put a check in the mail today. In the future we would hope you will try us again. Again we are very sorry about what has happened. Ask for [redacted] if you come in.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Received full refund just in time. I had picked up the forms for filing in the small claims court,so now I won't have to go to that extreme.
WE HAVE BEEN TRYING TO CONTACT THE CUSTOMER. WE GET NO ANWSERS/O REPLY AT THE PHONE WE HAVE. WE NEED TO TALK TO HIM ABOUT THE INFO HE SUPPLIED ABOUT THE FORD PART NUMBER. ALSO WE NEED A COPY OF THE FORD INVOICE. I AM REQUESTING THAT THE CUSTOMER SEE [redacted] AT THE SHOP [redacted] WITH...
A COPY OF THE INVOICE TO WORK OUT WHAT CREDITS SHOULD BE APPLIED OR NOT. OWNER [redacted]
I am replying to your complaint to info you that you will receive a full refund. The reason why is after your last message I want back to [redacted] with questions about what you said and whatever. He indicated that he did not spoke to you about the repair. He spoke to you when you came in with the invoice of the repair done at the dealer. You worked with [redacted] a new Service Writer who just started with us. We believe the Service Writer did not handle your repair correctly. He is no longer with us. Again we are very sorry that this happened. We normally do not have things happen like this. I have put a check in the mail today. In the future we would hope you will try us again. Again we are very sorry about what has happened. Ask for [redacted] if you come in.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Received full refund just in time. I had picked up the forms for filing in the small claims court,so now I won't have to go to that extreme.
WE HAVE BEEN TRYING TO CONTACT THE CUSTOMER. WE GET NO ANWSERS/O REPLY AT THE PHONE WE HAVE. WE NEED TO TALK TO HIM ABOUT THE INFO HE SUPPLIED ABOUT THE FORD PART NUMBER. ALSO WE NEED A COPY OF THE FORD INVOICE. I AM REQUESTING THAT THE CUSTOMER SEE [redacted] AT THE SHOP [redacted] WITH...
A COPY OF THE INVOICE TO WORK OUT WHAT CREDITS SHOULD BE APPLIED OR NOT. OWNER [redacted]