Conscious Box

Per our terms and conditions canceling your subscription does not affect the shipment of prepaid boxes, it simply keeps your subscription form auto-renewingI have refunded you for the remaining boxes in your account and removed the boxesPlease allow 3-business days for it to process

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, can you please confirm with the business that I will receive a full refund and will NOT be charged again?Sincerely, [redacted]

We have cancelled and fully refunded [redacted] account (please see attachments for confirmation)We received no indication from [redacted] prior to July 5th that she wished for her subscription to be cancelled, the previous correspondence regarded a different order (see attached screenshot) Our customers can cancel their account at any time on our website by logging into their account (here's a link to our FAQ's where it explains this under the billing tab https://conscious-box.cratejoy.com/faq)Hope this clears things up ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Revdex.com: Good Evening, I recently filed a complaint for Conscious BoxWhile I received yhe box, the company still has major issues with customer service and communicationI wanted to let you know in order to maintain communication Thank you, [redacted] [redacted]

Hello [redacted] ,I've found your account, double checked that it's now cancelled and refunded the charges Please allow 3-days to see this credit reflected in your account.I'm sorry about the confusion and hassle; I can explain what happened Your credit card company participates in an automatic updating program which is why you began to get charged again As a courtesy to its cardholders, credit card companies supply us with updated account information so that your subscription will be uninterrupted Most of the time this is helpful so if your card is lost, stolen or renewed you won't need to go into all auto-renewing accounts and update them manually I can see in your case it's been frustrating The reason it didn't happen as soon as you got a new card is due to the fact that we did not participate in this program updater until Feb You'll notice the charges and updates happened after thatLet me know if you need anything else If you experience further issues please contact us directly at [redacted] @consciousbox.com so we can fix your account for you rather than going through your bank

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like a full refund of my subscriptionThank you very much for your timeSincerely, *** **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

All our subscriptions are set to auto-renew regardless of promotionWe try to make this as clear as possible in the order process, checkout and confirmation emailYou can cancel your subscription at any time to keep it from auto-renewingPer the customers request I have canceled her subscription
and refunded her for the latest chargeRefunds usually take 3-business days to settle

Those specialty boxes ship all at once when the sale is over.  That has not happened yet, as the box is still being promoted on our site.  I've issued you a full refund for the full amount, please allow 3-5 days for this to be reflected in your account.

Hi [redacted],Our system allocated boxes earlier than the 15th this month (it occurred on the 8th). This means everything emailed/ordered after the 8th would go out with the next shipment. So your box will not ship until next month with our June 15th shipment. We realize this is a major bummer and...

sincerely apologize for our mistake. Hopefully it didn't cause you an inconvenience. We are more than happy to refund the current charge due to early allocation. Otherwise your box will ship around June 15th. Please let us know which option you'd prefer before June 10th.

Hello [redacted],Due to a technical error, our software system neglected to send your gift email to it's recipient. Unfortunately this also means that we will be unable to send your box until next month with our June 15th shipment. We realize this is a major bummer and sincerely apologize for the...

mistake. Hopefully it didn't cause you too much of an inconvenience. We are more than happy to refund the current charge due to that glitch. Otherwise your gift will ship around June 15th. Please let us know which option you'd prefer before June 10th.Let me know how to proceed!

Revdex.com:
Good Evening,
I recently filed a complaint for Conscious Box. While I received yhe box, the company still has major issues with customer service and communication. I wanted to let you know in order to maintain communication.
 
Thank you, 
[redacted]...

[redacted]

Per our terms and conditions canceling your subscription does not affect the shipment of prepaid boxes, it simply keeps your subscription form auto-renewing. I have refunded you for the remaining 4 boxes in your account and removed the boxes. Please allow 3-5 business days for it to process.

Hey [redacted],Sorry about the delay in our response. I'm not sure why you've not received your package as it says it's been shipped via [redacted] and confirmed delivered on March 27th.  I have added an additional box to your account's queue so that your May box will be free. Let me know if I can help...

with anything else.

We responded to [redacted] request on the following business day. Please see attachment for confirmation that her account has been cancelled. I was unable to find any previous request to cancel.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, can you please confirm with the business that I will receive a full refund and will NOT be charged again?Sincerely, [redacted]

Hello [redacted],I've found your account, double checked that it's now cancelled and refunded the 2015 charges.  Please allow 3-5 days to see this credit reflected in your account.I'm sorry about the confusion and hassle;  I can explain what happened.  Your credit card company...

participates in an automatic updating program which is why you began to get charged again.  As a courtesy to its cardholders, credit card companies supply us with updated account information so that your subscription will be uninterrupted.  Most of the time this is helpful so if your card is lost, stolen or renewed you won't need to go into all auto-renewing accounts and update them manually.  I can see in your case it's been frustrating.  The reason it didn't happen as soon as you got a new card is due to the fact that we did not participate in this program updater until Feb. 2015.  You'll notice the charges and updates happened after that. Let me know if you need anything else.  If you experience further issues please contact us directly at [redacted]@consciousbox.com so we can fix your account for you rather than going through your bank.

We have cancelled and fully refunded [redacted] account (please see attachments for confirmation). We received no indication from [redacted] prior to July 5th that she wished for her subscription to be cancelled, the previous correspondence regarded a different order (see attached screenshot)....

Our customers can cancel their account at any time on our website by logging into their account (here's a link to our FAQ's where it explains this under the billing tab https://conscious-box.cratejoy.com/faq). Hope this clears things up.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]