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Conscious Living Reviews (1)

Review: I paid for sessions after 3 of the 6 meetings. I was asked to pay a bill that did not seem right me and [redacted] was dishonest more than once.

I found [redacted] online and liked her approach to nutrition. The second time I purchased a package of sessions. 6 sessions for $350 on July 13, 2013. [redacted] requested that I have labs preformed and told me that they would be covered by my insurance. She told me a small co-pay may apply. They were take home kits that I had to mail. I took them home and completed them and received a bill for $320 from the lab. I emailed her on August 7th and told her I had received this bill and her response was to throw the bill away and that she would have a accurate bill by my next visit. ( I have these e-mails) At my next visit she did not mention the bill but sent me an e-mail the next day August 20, 2013 saying that I owed $300 to the lab and wanted to charge me credit card. I replied No because I wanted to see what my insurance would cover. I then got an e-mail on the same day saying her office had paid the bill and I now owed her $300 for the labs. This is when I started to get a little weary and cancelled next appointment and told her I would not reschedule until the issue was resolved. I sent her an e-mail that detailed my frustration about being told to toss a bill (I did not do this) and then being asked to pay $300 to her. She told me that she did not want to discuss over e-mal so we talked on the phone (August 22) and I explained to her that I would not be paying her. It did not make sense for a third party to be involved in billing with lab to me. She told me I owed her the $300. I had spoken with the lab and no one had paid my account and it still showed me owing them $320. I sent a follow up e-mail to conversation on August 22. On August 23rd she recanted that I owed her $300 and told me to pay the lab directly. I was irritated about the unexpected lab cost but I now do not trust this person and feel that I can not continue to use services for counseling with person I do not trust. I feel she was dishonest about lab cost, her office paying, and e-mailied me no invoice so it seemed unprofessional to ask in e-mail that I pay this amount. I asked for my unused session to be refunded. She responded asking me to call her again for clarification about labs since she said that some confusion. I tried twice and then sent an e-mail that said I did not want to be involved with any of her dealing with the labs on September 5 and again asked for refund for unused sessions. She has not responded. I am not sure if refund it possible but I do not want anyone else to be stuck with $320 unexpected bill like I was. I feel that is was handled very unprofessionally. Telling me to toss the bill then asking me to pay her the $300 directly a lot of it seemed very again logic. I am just glad I did not pay the $300 to her because as I have learned the $320 from lab still stands and I am still having to pay for that.

I have copies of all the e-mail that were sent.Desired Settlement: I have asked [redacted] to please refund $232.67. How I did this was the 6 sessions were paid for at $349 and I used 2. I am not asking for the labs even though it seems like when she e-mailed me she was claiming responsibility for them when she told me to toss the bill. I would just like to be refunded for the sessions. The reason being I could no longer work with her since I did not trust her after the bill over labs seemed to go in negative direction.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@sacnutritionist.com

I have read the complaint above. The facts are the client signed a service contract prior to entering service with me that states there are no refunds or exchanges. When the customer became disgruntled about paying a lab fee she sent several complaining emails. I explained that I discuss her concerns over the phone and not back and forth in email. She continue to send emails and I did not continue correspondence with her through this media. She maintains she was asked to pay for lab fees that she did not owe and this is an untruth. I explained to client that I would happily be willing to fulfill her contract with me but no refunds are provided as stated in her signed service agreement. This seems to me to be a case of an individual making up a story in order to get a refund. I'm happy to discuss further. XXX-XXX-XXXX

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

What the individual fails to realize is how her ignorance towards billing furthered the rift in our business relationship and created an environment of distrust. Her claimed lack of knowledge has resulted in close to $1,000 worth of bills that I have had to pay.

I say ignorance because she is using the excuse that she did not know how the billing system worked. In her e-mail dated August 20, 2013 asks me to pay her directly $298 for the labs that were preformed. She was asking to charge a credit card that was on file. I emailed back telling her that I was waiting for my insurance to complete billing as we had discussed before ordering the labs.

What I did not know at the time was that is not how the billing was ever set up. She told me my insurance would be billed. The lab told me that this is not the case. The way there billing is setup with clients is that client is billed and then can submit to insurance for reimbursement. This is the way the lab maintains their billing has always worked.

We did speak on the phone per her request and she demanded the money from me. Telling me that I owed her $298 because she paid the lab and now I owed her. I refused to pay her and told her I would only deal with the lab directly. Never have I heard of a third party paying a bill for a client. That is why my e-mail to her was sent August 22, 2013 in which I recalled our phone conversation that day none of those facts in that e-mail have been disputed verbally or via e-mail..

I am not maintaining that she was lying about thinking I owed her the $298 for labs. I believe she though I owed her the $298 because she paid the lab. I understand that this individual claims she was misinformed by lab.

From my perspective she did not know what she was talking about, jumped to try to bill me for bills that she incurred and tried to pull the wool over my eyes when telling me that $320 was a small co-pay. She was ambitious to get money. What I maintain is that this situation was not resolved in a professional manner and lead me to not want to do business with her any longer. In addition, her claim that she was misinformed about the $298 being owed to her was really the final straw. Prior to that the information regarding the labs was deceitful and still leaves me with lots or questions regarding this individuals honesty and credibility.

As I stated in my first complaint and e-mails to this individual I feel deceived and do not think that her services can be completed with this distrust in our relationship. It was not just this one event. This individual told me that my insurance would cover labs. I gave the individual my insurance information and she said it would be covered. That was untrue. She said a small copay would apply. That was untrue. When I confronted her with bill received in August 7th via e-mail I was dismissed and told to toss bill. That was misinformation. Then I was told her office paid the bill (miscommunication or not this information was untrue). It was unprofessional when she as third party got involved in billing and led me to speculate what kind of business practices were being done. In addition the labs were billed using name of physician I have never seen. Furthermore this individual demanded money from me on the phone and asked me to bill my credit card having not reviewed the facts and argued adamantly on the phone for me to pay her before even reviewing the facts and consulting the lab. This is no a person I can or will do business with.

I was very forthcoming every step of the way to even e-mail her when I received the first bill and told her the amount. She told me via e-mail on August 7, 2013 "There is a small copay but not $320. I will have the amount for you when you come in. You can toss the bill." I have now paid $320 and received another bill for $618.80 from the lab.

This individual has been unfair, dishonest and unethical and because she has acted in manner that does not comply with good faith when signing a contract the contract is void. Whether or not she claims that the lab misinformed her it is her obligation to get the correct information before relaying it to clients and not give misinformation. This happened on more than one occasion. You enter a contract with person you trust and that is going to act fair, ethical and honest. I entered a contract with this individual and she was unfair, unethical and dishonest. Therefore the money should be returned and I am now requesting that the later medical labs be refunded as well for a total amount of $885. This individuals lack or knowledge or deception has cost me time and money. It was the accumulation of misinformation and/or deceit coupled with the unprofessional business practices and lies that led me to distrust this individual and made the contract void.

Final Business Response

In response to [redacted] rebuttal, I communicated very little with her via email and only on non-important matters. I have requested to speak with her over the phone if she would like to talk.

The communication on my end to [redacted] is labs are paid through my office, and not [redacted]. Meanwhile [redacted]'s billing office called [redacted] and asked for payment, without my knowledge. [redacted] informed me that my office had paid for [redacted] lab so I let [redacted] know she needs to pay my office for her labs. Mainly, this situation became confusing for both [redacted] and I because [redacted] and [redacted] merged and there have been some growing pains for all involved.

Once [redacted] and I worked out that she paid [redacted] and no longer needed to consider paying my office for the lab she continued to maintain that I was lying to her regarding how the bill was paid. I received serval long emails on how she felt. I responded to non of them but offered to talk to her over the phone more than once. We had one phone call and she maintained that I was lying to her. I don't know what I can do in a situation like this, where I am stating the facts and customer does not believe me. [redacted] can substantiate the misunderstanding with the billing.

The customer paid for service in advance and signed a service contract where no refunds are offered. I informed the customer that I willing to fulfill her contract. The customer is requesting a refund for unused service. This request is not being fulfilled since she signed a legally binding contract.

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Description: Nutritionists

Address: 3829 Watt Ave, Sacramento, California, United States, 95821-2646

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Shady, yet now dead: once upon a time this website was reported to be associated with Conscious Living, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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